支持机器人
高级
这是一个Support Chatbot, AI Chatbot领域的自动化工作流，包含 19 个节点。主要使用 If, Set, Switch, WhatsApp, WhatsAppTrigger 等节点。 通过WhatsApp关键词检测机器人自动化FAQ回复
前置要求
- •无特殊前置要求，导入即可使用
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"id": "AJtSW2QeCg45qtIh",
"meta": {
"instanceId": "922f87b0adfedb3ae09541ddf50e19d9af2c8cfac1d8da5d9cd4cdfe64d30bee",
"templateCredsSetupCompleted": true
},
"name": "支持机器人",
"tags": [],
"nodes": [
{
"id": "c9cbc315-75dd-4ca4-875c-b9a22fba03d7",
"name": "传入的 WhatsApp 消息",
"type": "n8n-nodes-base.whatsAppTrigger",
"position": [
-1820,
120
],
"webhookId": "whatsapp-support-webhook",
"parameters": {
"options": {},
"updates": [
"messages"
]
},
"typeVersion": 1
},
{
"id": "b1a466e1-3d1b-4494-a7d9-0cc2ee1e8202",
"name": "仅过滤文本消息",
"type": "n8n-nodes-base.if",
"position": [
-1520,
120
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.messages[0].type }}",
"rightValue": "text"
}
]
}
},
"typeVersion": 2
},
{
"id": "298eccc9-0b1a-477f-a153-074972098072",
"name": "提取消息内容",
"type": "n8n-nodes-base.set",
"position": [
-1260,
20
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "message-text",
"name": "message_text",
"type": "string",
"value": "={{ $json.messages[0].text.body.toLowerCase().trim() }}"
},
{
"id": "sender-phone",
"name": "sender_phone",
"type": "string",
"value": "={{ $json.messages[0].from }}"
},
{
"id": "message-id",
"name": "message_id",
"type": "string",
"value": "={{ $json.messages[0].id }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "8ac8d5d8-d328-4809-b85e-dd954a1bf307",
"name": "FAQ 关键词检测",
"type": "n8n-nodes-base.switch",
"position": [
-1020,
20
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Business Hours",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": false,
"typeValidation": "strict"
},
"combinator": "or",
"conditions": [
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "hours"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "open"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "close"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "time"
}
]
},
"renameOutput": true
},
{
"outputKey": "Pricing",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": false,
"typeValidation": "strict"
},
"combinator": "or",
"conditions": [
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "price"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "cost"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "fee"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "money"
}
]
},
"renameOutput": true
},
{
"outputKey": "Location",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": false,
"typeValidation": "strict"
},
"combinator": "or",
"conditions": [
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "address"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "location"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "where"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "find"
}
]
},
"renameOutput": true
},
{
"outputKey": "Contact",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": false,
"typeValidation": "strict"
},
"combinator": "or",
"conditions": [
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "contact"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "phone"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "email"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "support"
}
]
},
"renameOutput": true
},
{
"outputKey": "Greeting",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": false,
"typeValidation": "strict"
},
"combinator": "or",
"conditions": [
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "hello"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "hi"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "hey"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "start"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "2463ba09-2047-4f09-bd95-9fd22e18d6c6",
"name": "营业时间响应",
"type": "n8n-nodes-base.set",
"position": [
-720,
-200
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "response-text",
"name": "response_text",
"type": "string",
"value": "🕐 *Business Hours*\n\nMonday - Friday: 9:00 AM - 6:00 PM\nSaturday: 10:00 AM - 4:00 PM\nSunday: Closed\n\nWe're currently {{ new Date().getHours() >= 9 && new Date().getHours() < 18 ? 'OPEN' : 'CLOSED' }} 🟢\n\nNeed immediate help? Type 'contact' for our support details!"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "a6d20145-ed74-40b4-bb4d-f51c1d9e8d79",
"name": "定价信息响应",
"type": "n8n-nodes-base.set",
"position": [
-720,
-100
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "response-text",
"name": "response_text",
"type": "string",
"value": "💰 *Our Pricing Plans*\n\n• **Basic Package**: $29/month\n• **Pro Package**: $59/month \n• **Enterprise**: $99/month\n\n✨ All packages include:\n✅ 24/7 support\n✅ Free setup\n✅ 30-day money-back guarantee\n\nWant a custom quote? Type 'contact' to speak with our team!"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "44f08566-7f73-4596-b51e-4b877a18b283",
"name": "位置信息响应",
"type": "n8n-nodes-base.set",
"position": [
-720,
20
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "response-text",
"name": "response_text",
"type": "string",
"value": "📍 *Find Our Office*\n\n🏢 **Main Office:**\n123 Business Street\nNew York, NY 10001\nUSA\n\n🚇 Nearest Metro: Times Square\n🅿️ Parking: Available on-site\n\n📱 Want directions? \nGoogle Maps: bit.ly/ouroffice\n\nPlanning a visit? Type 'hours' to check if we're open!"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "ab28d851-6e0f-482b-8588-ddebddc232d7",
"name": "联系信息响应",
"type": "n8n-nodes-base.set",
"position": [
-720,
120
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "response-text",
"name": "response_text",
"type": "string",
"value": "📞 *Contact Information*\n\n🔥 **Priority Support:**\n• Phone: +1 (555) 123-4567\n• Email: support@company.com\n• Live Chat: Available on our website\n\n💬 **Social Media:**\n• Twitter: @company\n• LinkedIn: /company/ourcompany\n\n⚡ **Response Times:**\n• Phone: Immediate\n• Email: Within 2 hours\n• WhatsApp: You're already here! 😊"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "d0544cdd-210a-4041-9955-cfb421e80a8b",
"name": "欢迎菜单响应",
"type": "n8n-nodes-base.set",
"position": [
-720,
220
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "response-text",
"name": "response_text",
"type": "string",
"value": "👋 *Welcome to our support!*\n\nI'm here to help you 24/7. What can I assist you with today?\n\n📋 **Quick Menu:**\n• Type 'hours' - Business hours\n• Type 'pricing' - Our packages\n• Type 'location' - Find our office\n• Type 'contact' - Support details\n\n💡 **Pro tip:** Just type what you need, and I'll understand! \n\nExample: \"What are your prices?\" or \"When are you open?\""
}
]
}
},
"typeVersion": 3.4
},
{
"id": "e08b7a63-c334-44cb-bf93-f876fe0dfe2e",
"name": "有用的后备响应",
"type": "n8n-nodes-base.set",
"position": [
-720,
320
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "response-text",
"name": "response_text",
"type": "string",
"value": "🤔 *I didn't quite understand that...*\n\nNo worries! Here's what I can help you with:\n\n📋 **Available Commands:**\n• 'hours' - Business hours\n• 'pricing' - Package information \n• 'location' - Office address\n• 'contact' - Support details\n• 'hello' - Show main menu\n\n🔍 **Or simply ask:**\n• \"When are you open?\"\n• \"How much does it cost?\"\n• \"Where are you located?\"\n\n👨💼 Need to speak with a human? Type 'contact' for our support team!"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "5c1d8fdc-df5d-4f7e-97f6-357538b6080d",
"name": "发送 WhatsApp 回复",
"type": "n8n-nodes-base.whatsApp",
"position": [
-420,
60
],
"webhookId": "fc8d4c8b-8738-4323-8c5f-928ee49a59a5",
"parameters": {
"textBody": "={{ $json.response_text }}",
"operation": "send",
"phoneNumberId": "REPLACE_WITH_YOUR_PHONE_NUMBER_ID",
"additionalFields": {
"previewUrl": false
},
"recipientPhoneNumber": "={{ $('Extract Message Content').item.json.sender_phone }}"
},
"typeVersion": 1
},
{
"id": "240af2fb-c864-4d2e-883b-57a5a04c9589",
"name": "处理不支持的消息类型",
"type": "n8n-nodes-base.whatsApp",
"position": [
-1260,
220
],
"webhookId": "8ea475e8-eb38-4fa9-a979-5dc6051c401e",
"parameters": {
"textBody": "📝 I can only process text messages at the moment.\n\nPlease send your question as a text message, and I'll be happy to help! 😊\n\nType 'hello' to see what I can help you with.",
"operation": "send",
"phoneNumberId": "REPLACE_WITH_YOUR_PHONE_NUMBER_ID",
"additionalFields": {
"previewUrl": false
},
"recipientPhoneNumber": "={{ $json.messages[0].from }}"
},
"typeVersion": 1
},
{
"id": "ce073ef5-4d57-4601-863a-542f489da17e",
"name": "主工作流说明",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2320,
-160
],
"parameters": {
"color": 4,
"width": 450,
"height": 1140,
"content": "# 📱 WhatsApp 客户支持机器人"
},
"typeVersion": 1
},
{
"id": "00ea9ba6-8b6e-4535-bc96-3d4900849a36",
"name": "步骤 1 - 消息接收",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2120,
-500
],
"parameters": {
"color": 7,
"width": 300,
"height": 300,
"content": "## 步骤 1：消息接收"
},
"typeVersion": 1
},
{
"id": "cac18dfa-16c6-4db6-996c-c0823981d15a",
"name": "步骤 2 - 消息类型过滤",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1740,
-500
],
"parameters": {
"color": 7,
"width": 300,
"height": 300,
"content": "## 步骤 2：消息类型过滤"
},
"typeVersion": 1
},
{
"id": "ffc8672d-1bb8-445b-9a45-6f856a0e532b",
"name": "步骤 3 - 数据提取",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1360,
-480
],
"parameters": {
"color": 7,
"width": 300,
"height": 240,
"content": "## 步骤 3：数据提取"
},
"typeVersion": 1
},
{
"id": "1aedc060-7858-4a40-910e-c779c6cd9363",
"name": "步骤 4 - 关键词检测",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1020,
-480
],
"parameters": {
"color": 7,
"width": 300,
"height": 260,
"content": "## 步骤 4：关键词检测"
},
"typeVersion": 1
},
{
"id": "4a0bd23c-4e6d-4bda-b985-86e970107632",
"name": "步骤 5 - 响应生成",
"type": "n8n-nodes-base.stickyNote",
"position": [
-600,
-480
],
"parameters": {
"color": 7,
"width": 350,
"height": 300,
"content": "## 步骤 5：响应生成"
},
"typeVersion": 1
},
{
"id": "01fe32eb-6a51-4837-9323-9ec4d86579e5",
"name": "步骤 6 - 消息传递",
"type": "n8n-nodes-base.stickyNote",
"position": [
-200,
-120
],
"parameters": {
"color": 7,
"width": 300,
"height": 280,
"content": "## 步骤 6：消息传递"
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "f1942fbc-84ed-45d8-b613-147cb9c87a05",
"connections": {
"FAQ Keyword Detection": {
"main": [
[
{
"node": "Business Hours Response",
"type": "main",
"index": 0
}
],
[
{
"node": "Pricing Information Response",
"type": "main",
"index": 0
}
],
[
{
"node": "Location Information Response",
"type": "main",
"index": 0
}
],
[
{
"node": "Contact Information Response",
"type": "main",
"index": 0
}
],
[
{
"node": "Welcome Menu Response",
"type": "main",
"index": 0
}
]
]
},
"Welcome Menu Response": {
"main": [
[
{
"node": "Send WhatsApp Reply",
"type": "main",
"index": 0
}
]
]
},
"Business Hours Response": {
"main": [
[
{
"node": "Send WhatsApp Reply",
"type": "main",
"index": 0
}
]
]
},
"Extract Message Content": {
"main": [
[
{
"node": "FAQ Keyword Detection",
"type": "main",
"index": 0
}
]
]
},
"Filter Text Messages Only": {
"main": [
[
{
"node": "Extract Message Content",
"type": "main",
"index": 0
}
],
[
{
"node": "Handle Unsupported Message Types",
"type": "main",
"index": 0
}
]
]
},
"Helpful Fallback Response": {
"main": [
[
{
"node": "Send WhatsApp Reply",
"type": "main",
"index": 0
}
]
]
},
"Incoming WhatsApp Messages": {
"main": [
[
{
"node": "Filter Text Messages Only",
"type": "main",
"index": 0
}
]
]
},
"Contact Information Response": {
"main": [
[
{
"node": "Send WhatsApp Reply",
"type": "main",
"index": 0
}
]
]
},
"Pricing Information Response": {
"main": [
[
{
"node": "Send WhatsApp Reply",
"type": "main",
"index": 0
}
]
]
},
"Location Information Response": {
"main": [
[
{
"node": "Send WhatsApp Reply",
"type": "main",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
高级 - 客服机器人, AI 聊天机器人
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
相关工作流推荐
WhatsApp AI日历机器人 v1 数据库代理
WhatsApp预约安排，集成Google日历和Gemini AI
If
Set
Switch
+9
19 节点Andrew
客服机器人
使用 Llama-4 和 Google 搜索洞察创建 WhatsApp AI 助手
使用 LLaMA 4 和 Google 搜索洞察创建 WhatsApp AI 助手
Set
Switch
Whats App
+6
12 节点Manav Desai
客服机器人
自动旅行行程规划器：邮件和WhatsApp旅行助手
通过邮件和WhatsApp使用Llama AI生成个性化旅行行程
If
Set
Whats App
+6
9 节点Oneclick AI Squad
客服机器人
自动化WhatsApp客户支持，含语音转录、FAQ和预约安排
自动化WhatsApp客户支持，含语音转录、FAQ和预约安排
If
Set
Switch
+11
23 节点AureusR
杂项
构建带记忆、Google套件和多AI研究成像的WhatsApp助手
构建带记忆、Google套件和多AI研究成像的WhatsApp助手
If
Set
Code
+27
71 节点Iniyavan JC
AI 聊天机器人
AI医疗助手 - 多智能体演示系统
集成WhatsApp、GPT-4和Google Sheets的多智能体医疗助手
If
Set
Code
+13
52 节点Fakhar Khan
AI 聊天机器人
