WhatsApp聊天机器人 - 餐厅信息助手(预订、菜单、营业时间)
这是一个Support Chatbot, AI Chatbot领域的自动化工作流,包含 9 个节点。主要使用 If, Wait, Postgres, WhatsApp, Agent 等节点。 使用WhatsApp和Llama AI聊天机器人自动化餐厅客户服务
- •PostgreSQL 数据库连接信息
{
"id": "OQuVjQzqswmDM86W",
"meta": {
"instanceId": "dd69efaf8212c74ad206700d104739d3329588a6f3f8381a46a481f34c9cc281",
"templateCredsSetupCompleted": true
},
"name": "WhatsApp 聊天机器人 – 餐厅信息助手(预订、菜单、营业时间)",
"tags": [],
"nodes": [
{
"id": "2990c149-51a8-4fa8-a9a6-2fe4c4e42b72",
"name": "便签",
"type": "n8n-nodes-base.stickyNote",
"position": [
-220,
-620
],
"parameters": {
"width": 1000,
"content": "## 此工作流驱动一个 WhatsApp 聊天机器人,回答客户关于餐厅营业时间、菜单、预订、服务和优惠的问题。"
},
"typeVersion": 1
},
{
"id": "32a367b4-c14d-47f8-9ba1-483772e30564",
"name": "向客户发送回复",
"type": "n8n-nodes-base.whatsApp",
"position": [
636,
-140
],
"webhookId": "a607994c-4e44-4d84-8d8c-725cd4cd903e",
"parameters": {
"textBody": "={{ $json.output }}",
"operation": "send",
"phoneNumberId": "550325331503475",
"additionalFields": {},
"recipientPhoneNumber": "={{ $('Receive WhatsApp Message').item.json.contacts[0].wa_id }}"
},
"credentials": {
"whatsAppApi": {
"id": "b0PxTDPdWzznWnfG",
"name": "WhatsApp-test "
}
},
"typeVersion": 1
},
{
"id": "44c64110-9c14-411b-9e12-9843510696d2",
"name": "等待响应",
"type": "n8n-nodes-base.wait",
"position": [
196,
-240
],
"webhookId": "d9c5d69c-2dfa-4b9f-89f5-76f25d0dd241",
"parameters": {},
"typeVersion": 1.1
},
{
"id": "3021f85b-00af-417b-8022-dc5f717e4ab7",
"name": "接收 WhatsApp 消息",
"type": "n8n-nodes-base.whatsAppTrigger",
"position": [
-400,
-240
],
"webhookId": "62614db0-4088-41be-a329-fc9ca989ca81",
"parameters": {
"options": {},
"updates": [
"messages"
]
},
"credentials": {
"whatsAppTriggerApi": {
"id": "jt1wbDtaEmlHpPFc",
"name": "WhatsApp -test"
}
},
"typeVersion": 1
},
{
"id": "34cf3695-d559-43ab-b720-e419c1094aee",
"name": "提取客户查询",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
-180,
-240
],
"parameters": {
"text": "={{ $json.messages[0].text.body }}",
"options": {
"systemMessage": "=**You are a helpful and friendly WhatsApp chatbot for a restaurant.**\nWhen a customer sends a message, greet them politely and provide clear, short replies to their questions about:\n\n* Restaurant timings (opening/closing hours)\n* Table booking or reservation availability\n* Menu items (food types, popular dishes, specials)\n* Restaurant location or directions\n* Services offered (dine-in, takeaway, delivery)\n* Pricing and current offers\n* Confirming or cancelling a reservation\n\nIf the customer asks something unrelated to the restaurant, reply:\n🟢 *“I’m here to help with restaurant-related questions. Would you like to know our timings, menu, or book a table?”*\n\nIf a message is unclear or incomplete, respond with:\n🟢 *“Could you please clarify your question so I can assist you better?”*\n\nAlways keep the conversation short, polite, and informative.\n\n"
},
"promptType": "define"
},
"typeVersion": 1.9
},
{
"id": "92c21a3b-01ad-4ec7-97e2-e5816f23ff81",
"name": "使用 AI 生成回复",
"type": "@n8n/n8n-nodes-langchain.lmChatOllama",
"position": [
-92,
-20
],
"parameters": {
"model": "llama3.2-16000:latest",
"options": {}
},
"credentials": {
"ollamaApi": {
"id": "h9CEBFmYALm3FvZf",
"name": "Ollama account"
}
},
"typeVersion": 1
},
{
"id": "dd5381b8-337a-4b60-857c-4c84b682edd6",
"name": "检查是否需要餐桌预订",
"type": "n8n-nodes-base.if",
"position": [
416,
-240
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "0282b709-8b08-4831-ab40-5725db7d6034",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "Booking",
"rightValue": "add_your_value_here"
}
]
}
},
"typeVersion": 2.2
},
{
"id": "6fd96474-c7b2-444c-9f9e-960f6897a76d",
"name": "创建新的餐桌预订",
"type": "n8n-nodes-base.postgres",
"position": [
636,
-340
],
"parameters": {
"table": {
"__rl": true,
"mode": "name",
"value": "id"
},
"schema": {
"__rl": true,
"mode": "list",
"value": "public"
},
"columns": {
"value": {},
"schema": [],
"mappingMode": "autoMapInputData",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {}
},
"credentials": {
"postgres": {
"id": "4Y4qEFGqF2krfRHZ",
"name": "Postgres-test"
}
},
"typeVersion": 2.6
},
{
"id": "f5a58ce9-c39e-40bf-989a-328e8e1a67b3",
"name": "向客户发送预订确认",
"type": "n8n-nodes-base.whatsApp",
"position": [
856,
-340
],
"webhookId": "a607994c-4e44-4d84-8d8c-725cd4cd903e",
"parameters": {
"textBody": "={{ $json.output }}",
"operation": "send",
"phoneNumberId": "550325331503475",
"additionalFields": {},
"recipientPhoneNumber": "={{ $('Receive WhatsApp Message').item.json.contacts[0].wa_id }}"
},
"credentials": {
"whatsAppApi": {
"id": "b0PxTDPdWzznWnfG",
"name": "WhatsApp-test "
}
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "3bedc946-ce52-4aaa-b868-96b0e6b59b1b",
"connections": {
"Wait For Response": {
"main": [
[
{
"node": "Check If Table Booking Required",
"type": "main",
"index": 0
}
]
]
},
"Extract Customer Query": {
"main": [
[
{
"node": "Wait For Response",
"type": "main",
"index": 0
}
]
]
},
"Generate Reply with AI": {
"ai_languageModel": [
[
{
"node": "Extract Customer Query",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Create New Table Booking": {
"main": [
[
{
"node": "Send Booking Confirmation to Customer",
"type": "main",
"index": 0
}
]
]
},
"Receive WhatsApp Message": {
"main": [
[
{
"node": "Extract Customer Query",
"type": "main",
"index": 0
}
]
]
},
"Check If Table Booking Required": {
"main": [
[
{
"node": "Create New Table Booking",
"type": "main",
"index": 0
}
],
[
{
"node": "Send Reply to Customer",
"type": "main",
"index": 0
}
]
]
}
}
}如何使用这个工作流?
复制上方的 JSON 配置代码,在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」,粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景?
中级 - 客服机器人, AI 聊天机器人
需要付费吗?
本工作流完全免费,您可以直接导入使用。但请注意,工作流中使用的第三方服务(如 OpenAI API)可能需要您自行付费。
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