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WhatsApp聊天机器人 - 餐厅信息助手(预订、菜单、营业时间)

中级

这是一个Support Chatbot, AI Chatbot领域的自动化工作流,包含 9 个节点。主要使用 If, Wait, Postgres, WhatsApp, Agent 等节点。 使用WhatsApp和Llama AI聊天机器人自动化餐厅客户服务

前置要求
  • PostgreSQL 数据库连接信息
工作流预览
可视化展示节点连接关系,支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入,即可使用此工作流
{
  "id": "OQuVjQzqswmDM86W",
  "meta": {
    "instanceId": "dd69efaf8212c74ad206700d104739d3329588a6f3f8381a46a481f34c9cc281",
    "templateCredsSetupCompleted": true
  },
  "name": "WhatsApp 聊天机器人 – 餐厅信息助手(预订、菜单、营业时间)",
  "tags": [],
  "nodes": [
    {
      "id": "2990c149-51a8-4fa8-a9a6-2fe4c4e42b72",
      "name": "便签",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -220,
        -620
      ],
      "parameters": {
        "width": 1000,
        "content": "## 此工作流驱动一个 WhatsApp 聊天机器人,回答客户关于餐厅营业时间、菜单、预订、服务和优惠的问题。"
      },
      "typeVersion": 1
    },
    {
      "id": "32a367b4-c14d-47f8-9ba1-483772e30564",
      "name": "向客户发送回复",
      "type": "n8n-nodes-base.whatsApp",
      "position": [
        636,
        -140
      ],
      "webhookId": "a607994c-4e44-4d84-8d8c-725cd4cd903e",
      "parameters": {
        "textBody": "={{ $json.output }}",
        "operation": "send",
        "phoneNumberId": "550325331503475",
        "additionalFields": {},
        "recipientPhoneNumber": "={{ $('Receive WhatsApp Message').item.json.contacts[0].wa_id }}"
      },
      "credentials": {
        "whatsAppApi": {
          "id": "b0PxTDPdWzznWnfG",
          "name": "WhatsApp-test "
        }
      },
      "typeVersion": 1
    },
    {
      "id": "44c64110-9c14-411b-9e12-9843510696d2",
      "name": "等待响应",
      "type": "n8n-nodes-base.wait",
      "position": [
        196,
        -240
      ],
      "webhookId": "d9c5d69c-2dfa-4b9f-89f5-76f25d0dd241",
      "parameters": {},
      "typeVersion": 1.1
    },
    {
      "id": "3021f85b-00af-417b-8022-dc5f717e4ab7",
      "name": "接收 WhatsApp 消息",
      "type": "n8n-nodes-base.whatsAppTrigger",
      "position": [
        -400,
        -240
      ],
      "webhookId": "62614db0-4088-41be-a329-fc9ca989ca81",
      "parameters": {
        "options": {},
        "updates": [
          "messages"
        ]
      },
      "credentials": {
        "whatsAppTriggerApi": {
          "id": "jt1wbDtaEmlHpPFc",
          "name": "WhatsApp -test"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "34cf3695-d559-43ab-b720-e419c1094aee",
      "name": "提取客户查询",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        -180,
        -240
      ],
      "parameters": {
        "text": "={{ $json.messages[0].text.body }}",
        "options": {
          "systemMessage": "=**You are a helpful and friendly WhatsApp chatbot for a restaurant.**\nWhen a customer sends a message, greet them politely and provide clear, short replies to their questions about:\n\n* Restaurant timings (opening/closing hours)\n* Table booking or reservation availability\n* Menu items (food types, popular dishes, specials)\n* Restaurant location or directions\n* Services offered (dine-in, takeaway, delivery)\n* Pricing and current offers\n* Confirming or cancelling a reservation\n\nIf the customer asks something unrelated to the restaurant, reply:\n🟢 *“I’m here to help with restaurant-related questions. Would you like to know our timings, menu, or book a table?”*\n\nIf a message is unclear or incomplete, respond with:\n🟢 *“Could you please clarify your question so I can assist you better?”*\n\nAlways keep the conversation short, polite, and informative.\n\n"
        },
        "promptType": "define"
      },
      "typeVersion": 1.9
    },
    {
      "id": "92c21a3b-01ad-4ec7-97e2-e5816f23ff81",
      "name": "使用 AI 生成回复",
      "type": "@n8n/n8n-nodes-langchain.lmChatOllama",
      "position": [
        -92,
        -20
      ],
      "parameters": {
        "model": "llama3.2-16000:latest",
        "options": {}
      },
      "credentials": {
        "ollamaApi": {
          "id": "h9CEBFmYALm3FvZf",
          "name": "Ollama account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "dd5381b8-337a-4b60-857c-4c84b682edd6",
      "name": "检查是否需要餐桌预订",
      "type": "n8n-nodes-base.if",
      "position": [
        416,
        -240
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "0282b709-8b08-4831-ab40-5725db7d6034",
              "operator": {
                "name": "filter.operator.equals",
                "type": "string",
                "operation": "equals"
              },
              "leftValue": "Booking",
              "rightValue": "add_your_value_here"
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "6fd96474-c7b2-444c-9f9e-960f6897a76d",
      "name": "创建新的餐桌预订",
      "type": "n8n-nodes-base.postgres",
      "position": [
        636,
        -340
      ],
      "parameters": {
        "table": {
          "__rl": true,
          "mode": "name",
          "value": "id"
        },
        "schema": {
          "__rl": true,
          "mode": "list",
          "value": "public"
        },
        "columns": {
          "value": {},
          "schema": [],
          "mappingMode": "autoMapInputData",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {}
      },
      "credentials": {
        "postgres": {
          "id": "4Y4qEFGqF2krfRHZ",
          "name": "Postgres-test"
        }
      },
      "typeVersion": 2.6
    },
    {
      "id": "f5a58ce9-c39e-40bf-989a-328e8e1a67b3",
      "name": "向客户发送预订确认",
      "type": "n8n-nodes-base.whatsApp",
      "position": [
        856,
        -340
      ],
      "webhookId": "a607994c-4e44-4d84-8d8c-725cd4cd903e",
      "parameters": {
        "textBody": "={{ $json.output }}",
        "operation": "send",
        "phoneNumberId": "550325331503475",
        "additionalFields": {},
        "recipientPhoneNumber": "={{ $('Receive WhatsApp Message').item.json.contacts[0].wa_id }}"
      },
      "credentials": {
        "whatsAppApi": {
          "id": "b0PxTDPdWzznWnfG",
          "name": "WhatsApp-test "
        }
      },
      "typeVersion": 1
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "3bedc946-ce52-4aaa-b868-96b0e6b59b1b",
  "connections": {
    "Wait For Response": {
      "main": [
        [
          {
            "node": "Check If Table Booking Required",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Extract Customer Query": {
      "main": [
        [
          {
            "node": "Wait For Response",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Generate Reply with AI": {
      "ai_languageModel": [
        [
          {
            "node": "Extract Customer Query",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "Create New Table Booking": {
      "main": [
        [
          {
            "node": "Send Booking Confirmation to Customer",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Receive WhatsApp Message": {
      "main": [
        [
          {
            "node": "Extract Customer Query",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Check If Table Booking Required": {
      "main": [
        [
          {
            "node": "Create New Table Booking",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Send Reply to Customer",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}
常见问题

如何使用这个工作流?

复制上方的 JSON 配置代码,在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」,粘贴配置后根据需要修改凭证设置即可。

这个工作流适合什么场景?

中级 - 客服机器人, AI 聊天机器人

需要付费吗?

本工作流完全免费,您可以直接导入使用。但请注意,工作流中使用的第三方服务(如 OpenAI API)可能需要您自行付费。

工作流信息
难度等级
中级
节点数量9
分类2
节点类型8
难度说明

适合有一定经验的用户,包含 6-15 个节点的中等复杂度工作流

作者
Oneclick AI Squad

Oneclick AI Squad

@oneclick-ai

The AI Squad Initiative is a pioneering effort to build, automate and scale AI-powered workflows using n8n.io. Our mission is to help individuals and businesses integrate AI agents seamlessly into their daily operations from automating tasks and enhancing productivity to creating innovative, intelligent solutions. We design modular, reusable AI workflow templates that empower creators, developers and teams to supercharge their automation with minimal effort and maximum impact.

外部链接
在 n8n.io 查看

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