监控客户支持论坛
中级
这是一个Market Research, AI Summarization领域的自动化工作流，包含 15 个节点。主要使用 Set, Gmail, McpClientTool, ManualTrigger, Agent 等节点。 使用Bright Data和GPT-4从支持论坛提取客户痛点
前置要求
- •Google 账号和 Gmail API 凭证
- •OpenAI API Key
使用的节点 (15)
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"id": "PYTm8uU9m0FN8tG9",
"meta": {
"instanceId": "c38e3b8a7e4240e6cdca062743f016c1029f385bf40345b6291939dfd83bfd77",
"templateCredsSetupCompleted": true
},
"name": "9 监控客户支持论坛",
"tags": [],
"nodes": [
{
"id": "4830a8a6-6e76-47e0-abdc-7c72ebfda985",
"name": "🚦 启动工作流（手动触发器）",
"type": "n8n-nodes-base.manualTrigger",
"position": [
-440,
-80
],
"parameters": {},
"typeVersion": 1
},
{
"id": "8d2279c3-8d49-4dc1-87df-47e3e077b2d5",
"name": "🔗 输入论坛 URL",
"type": "n8n-nodes-base.set",
"position": [
-240,
-80
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "e53f8457-1c2c-41ff-8621-4f7ebee981a8",
"name": "URL",
"type": "string",
"value": "https://api.stackexchange.com/2.3/search?order=desc&sort=activity&intitle=openai&site=superuser"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "8f3b47c7-1a6e-4084-91ce-f805b75146d2",
"name": "🧠 聊天模型推理1",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
0,
200
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "kmqnyfHdWfA8k1KC",
"name": "OpenAi account 3"
}
},
"typeVersion": 1.2
},
{
"id": "a98d95c6-67f7-49b3-8a25-45a08576ee5e",
"name": "🤖 代理：抓取论坛并提取见解",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
60,
-80
],
"parameters": {
"text": "=scrape the question and answers forum about openAi from this below URL:\n{{ $json.URL }}\nand i want to include in my output are platform name , author name , question , answer_snippet , link , pain point\ncheck if any question have no answer than dont scrape it search for those which have question , its answer_snippet and also customer pain point\n",
"options": {},
"promptType": "define",
"hasOutputParser": true
},
"typeVersion": 2
},
{
"id": "a3ea338d-cf2b-4399-92f6-5865a9a725c7",
"name": "🌐 网页抓取工具",
"type": "n8n-nodes-mcp.mcpClientTool",
"position": [
160,
200
],
"parameters": {
"toolName": "scrape_as_markdown",
"operation": "executeTool",
"toolParameters": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Tool_Parameters', ``, 'json') }}"
},
"credentials": {
"mcpClientApi": {
"id": "dGu6Ys11ijXSTxcV",
"name": "MCP Client (STDIO) account"
}
},
"typeVersion": 1
},
{
"id": "8bf7a8cd-ae02-4aa6-a7bf-e8aee16ce3ea",
"name": "✉️ 将见解发送给产品团队（Gmail）",
"type": "n8n-nodes-base.gmail",
"position": [
580,
-80
],
"webhookId": "6531f16e-ae66-4e1f-bc87-fd87863c6f96",
"parameters": {
"sendTo": "shahkar.genai@gmail.com",
"message": "=Hello Product Team,\n\nHere are recent customer pain points and technical discussions about OpenAI from the SuperUser forum:\n\nQuestion: {{$json[\"output\"][0][\"question\"]}}\nAsked by: {{$json[\"output\"][0][\"author_name\"]}}\nLink: {{$json[\"output\"][0][\"link\"]}}{{$json[\"output\"][0] [\"link\"]}}\nAnswer Snippet: {{$json[\"output\"][0][\"answer_snippet\"]}}\nPain Point: {{$json[\"output\"][0][\"pain_point\"]}}\n \nQuestion: {{$json[\"output\"][1][\"question\"]}}\nAsked by: {{$json[\"output\"][1][\"author_name\"]}}\nLink: {{$json[\"output\"][1][\"link\"]}}{{$json[\"output\"][1] [\"link\"]}}\nAnswer Snippet: {{$json[\"output\"][1][\"answer_snippet\"]}}\nPain Point: {{$json[\"output\"][1][\"pain_point\"]}}\n\nBest regards,\nYour Automation Workflow\n",
"options": {
"appendAttribution": false
},
"subject": "=Customer Forum Insights: OpenAI Pain Points from {{ $json.output[0].platform_name }}",
"emailType": "text"
},
"credentials": {
"gmailOAuth2": {
"id": "fZQRQuE7FmCr9daN",
"name": "Gmail account 2"
}
},
"typeVersion": 2.1
},
{
"id": "265273a0-7996-43c2-a6e0-4515cef83b08",
"name": "便签",
"type": "n8n-nodes-base.stickyNote",
"position": [
-500,
-580
],
"parameters": {
"color": 5,
"width": 420,
"height": 720,
"content": "## 1️⃣ **第一部分：启动与输入**"
},
"typeVersion": 1
},
{
"id": "dcabff56-7666-4e76-9032-43893588bfd6",
"name": "便签1",
"type": "n8n-nodes-base.stickyNote",
"position": [
480,
-520
],
"parameters": {
"color": 6,
"width": 340,
"height": 680,
"content": "## 3️⃣ **第三部分：与团队分享见解**"
},
"typeVersion": 1
},
{
"id": "beb64fb0-4b77-490d-8386-8048ba951617",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-20,
-940
],
"parameters": {
"color": 2,
"width": 460,
"height": 1080,
"content": "## 2️⃣ **Section 2: AI Agent Scrapes & Analyzes**\n\n* **🤖 Agent: Extract Forum Insights**\n\n * *Node: AI Agent*\n\n This is where all the magic happens! The AI agent coordinates a team of tools to read the forum post, pick out the most important details, and structure everything perfectly.\n\n **Sub-nodes powering the agent:**\n\n * **🧠 Chat Model Reasoning**\n *Node: OpenAI Chat Model*\n — Understands what you want and plans the scraping/analysis logic.\n * **🌐 Web Scraper Tool (scrape\\_as\\_markdown)**\n *Node: MCP Client (executeTool)*\n — Securely visits the forum page and fetches the Q\\&A content in a readable format.\n * **📦 Format Forum Data as JSON**\n *Node: Structured Output Parser*\n — Transforms messy forum data into a well-structured JSON object including:\n\n * Platform name\n * Author name\n * Question\n * Answer snippet\n * Link\n * **Identified customer pain points!**\n\n**🟢 Why this is great for beginners:**\nYou don’t have to read, sort, or copy any forum data. The agent does everything: reading, understanding, summarizing, and structuring—just like a human analyst, but automated!\n\n"
},
"typeVersion": 1
},
{
"id": "02f867d6-a2d3-4d1c-868a-674475bac53a",
"name": "Sticky Note5",
"type": "n8n-nodes-base.stickyNote",
"position": [
860,
-520
],
"parameters": {
"color": 7,
"width": 380,
"height": 240,
"content": "## I’ll receive a tiny commission if you join Bright Data through this link—thanks for fueling more free content!\n\n### https://get.brightdata.com/1tndi4600b25"
},
"typeVersion": 1
},
{
"id": "3ef9e897-85d0-436a-b2c4-e9e3734a5d6b",
"name": "Sticky Note9",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2580,
-1320
],
"parameters": {
"color": 4,
"width": 1300,
"height": 320,
"content": "=======================================\n WORKFLOW ASSISTANCE\n=======================================\nFor any questions or support, please contact:\n Yaron@nofluff.online\n\nExplore more tips and tutorials here:\n - YouTube: https://www.youtube.com/@YaronBeen/videos\n - LinkedIn: https://www.linkedin.com/in/yaronbeen/\n=======================================\n"
},
"typeVersion": 1
},
{
"id": "9b4535e8-e49b-4af2-8e18-bfbdec7db961",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2580,
-980
],
"parameters": {
"color": 4,
"width": 1300,
"height": 1880,
"content": "# 🚀 Monitor Customer Support Forums\n\n### Instantly turn forum questions about OpenAI into actionable product insights—delivered right to your Product Team’s inbox!\n\n---\n\n## 1️⃣ **Section 1: Start & Input**\n\n* **🚦 Start Workflow (Manual Trigger)**\n\n * *Node: When clicking ‘Execute workflow’*\n * **What happens:**\n You begin the automation by clicking the \"Execute workflow\" button in n8n. This makes the process fully manual and secure—you decide when to run it.\n\n* **🔗 Enter Forum URL**\n\n * *Node: Edit Fields (manual)*\n * **What happens:**\n You paste the URL of the specific Superuser Q\\&A forum post you want to analyze. No coding or technical setup—just copy and paste!\n\n**🟢 Why this is great for beginners:**\nYou only need to provide the link and click a button. No scripts, no complex setup.\n\n---\n\n## 2️⃣ **Section 2: AI Agent Scrapes & Analyzes**\n\n* **🤖 Agent: Extract Forum Insights**\n\n * *Node: AI Agent*\n\n This is where all the magic happens! The AI agent coordinates a team of tools to read the forum post, pick out the most important details, and structure everything perfectly.\n\n **Sub-nodes powering the agent:**\n\n * **🧠 Chat Model Reasoning**\n *Node: OpenAI Chat Model*\n — Understands what you want and plans the scraping/analysis logic.\n * **🌐 Web Scraper Tool (scrape\\_as\\_markdown)**\n *Node: MCP Client (executeTool)*\n — Securely visits the forum page and fetches the Q\\&A content in a readable format.\n * **📦 Format Forum Data as JSON**\n *Node: Structured Output Parser*\n — Transforms messy forum data into a well-structured JSON object including:\n\n * Platform name\n * Author name\n * Question\n * Answer snippet\n * Link\n * **Identified customer pain points!**\n\n**🟢 Why this is great for beginners:**\nYou don’t have to read, sort, or copy any forum data. The agent does everything: reading, understanding, summarizing, and structuring—just like a human analyst, but automated!\n\n---\n\n## 3️⃣ **Section 3: Share Insights with Your Team**\n\n* **✉️ Send Insights to Product Team**\n\n * *Node: Gmail (send: message)*\n * **What happens:**\n The final, cleaned, and structured insights are sent as an email to your Product Team. This means the right people get the right information at the right time—automatically.\n\n**🟢 Why this is great for beginners:**\nNo more compiling or sending emails yourself! The system takes care of communicating findings—saving time and ensuring nothing is forgotten.\n\n---\n\n## 🌟 **How Beginners Can Use This Workflow**\n\n| Step | What to Do | What Happens |\n| ------------------- | ---------------------------------------------- | ---------------------------------------------------------- |\n| 🚦 Start | Click **Execute workflow** in n8n | The automation begins |\n| 🔗 Input URL | Paste a Superuser Q\\&A forum link about OpenAI | The workflow targets this exact forum question |\n| 🤖 AI Agent Scrapes | (You wait for a moment) | The AI extracts question, answer, author, pain points… |\n| ✉️ Receive Insights | (No action needed) | An email with all structured insights is sent to your team |\n\n---\n\n## 💡 **Benefits**\n\n* 🕐 **Save Hours:** No manual copying or summarizing forum content\n* 📊 **Actionable Insights:** Quickly see customer pain points for product improvement\n* 📧 **Automated Communication:** Ensure your team never misses key feedback\n* 🧑💻 **Zero Coding:** Designed for anyone—no technical experience needed\n\n\n"
},
"typeVersion": 1
},
{
"id": "ac6abf38-249b-4e83-9f49-f9545e75b65b",
"name": "Auto-fixing Output Parser",
"type": "@n8n/n8n-nodes-langchain.outputParserAutofixing",
"position": [
300,
200
],
"parameters": {
"options": {}
},
"typeVersion": 1
},
{
"id": "3914b950-6f76-4304-9db3-29504051ab2d",
"name": "OpenAI Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
300,
400
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "kmqnyfHdWfA8k1KC",
"name": "OpenAi account 3"
}
},
"typeVersion": 1.2
},
{
"id": "d050c092-20c5-469f-8922-db7e880ffed2",
"name": "📦 Format Forum Data as JSON1",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
460,
400
],
"parameters": {
"jsonSchemaExample": "{\n \"platform\": \"SuperUser\",\n \"questions\": [\n {\n \"author\": \"Tolure\",\n \"question\": \"How to use Azure OpenAI as a pseudo DB\",\n \"answer_snippet\": \"(Answer is available but not fully provided in the current data; question is marked as answered)\",\n \"link\": \"https://superuser.com/questions/1824019/how-to-use-azure-openai-as-a-pseudo-db\",\n \"pain_point\": \"Difficulty in using Azure OpenAI for database-like functionality\"\n },\n {\n \"author\": \"Point Clear Media\",\n \"question\": \"How do I use FFmpeg and OpenAI Whisper to transcribe a RTMP stream?\",\n \"answer_snippet\": \"(Answer is available but not fully provided in the current data)\",\n \"link\": \"https://superuser.com/questions/1778870/how-do-i-use-ffmpeg-and-openai-whisper-to-transcribe-a-rtmp-stream\",\n \"pain_point\": \"Challenges in setting up transcription using FFmpeg and OpenAI Whisper for streaming media\"\n }\n ]\n}\n"
},
"typeVersion": 1.3
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "2e8bc642-072c-490f-9f24-8b9e60f6a33e",
"connections": {
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "Auto-fixing Output Parser",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"🔗 Enter Forum URL": {
"main": [
[
{
"node": "🤖 Agent: Scrape Forum & Extract Insights",
"type": "main",
"index": 0
}
]
]
},
"🌐 Web Scraper Tool ": {
"ai_tool": [
[
{
"node": "🤖 Agent: Scrape Forum & Extract Insights",
"type": "ai_tool",
"index": 0
}
]
]
},
"Auto-fixing Output Parser": {
"ai_outputParser": [
[
{
"node": "🤖 Agent: Scrape Forum & Extract Insights",
"type": "ai_outputParser",
"index": 0
}
]
]
},
"🧠 Chat Model Reasoning1": {
"ai_languageModel": [
[
{
"node": "🤖 Agent: Scrape Forum & Extract Insights",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"📦 Format Forum Data as JSON1": {
"ai_outputParser": [
[
{
"node": "Auto-fixing Output Parser",
"type": "ai_outputParser",
"index": 0
}
]
]
},
"🚦 Start Workflow (Manual Trigger)": {
"main": [
[
{
"node": "🔗 Enter Forum URL",
"type": "main",
"index": 0
}
]
]
},
"🤖 Agent: Scrape Forum & Extract Insights": {
"main": [
[
{
"node": "✉️ Send Insights to Product Team (Gmail)",
"type": "main",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
中级 - 市场调研, AI 摘要总结
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
相关工作流推荐
14 分析竞争对手内容表现
使用Bright Data MCP和GPT-4o分析竞争对手内容表现
Set
Gmail
Mcp Client Tool
+6
15 节点Yaron Been
市场调研
35 监控竞争对手财务状况
使用Bright Data MCP、OpenAI和Google Sheets监控竞争对手财务表现
Set
Code
Gmail
+8
18 节点Yaron Been
市场调研
34 抓取行业新闻
使用 Bright Data 和 OpenAI 抓取并总结行业新闻
Set
Gmail
Mcp Client Tool
+6
15 节点Yaron Been
市场调研
15 个追踪反向链接机会
使用 Bright Data MCP 和 GPT-4o 追踪并分析反向链接机会
If
Set
Gmail
+9
19 节点Yaron Been
市场调研
23 分析客户终身价值
使用GPT-4和Bright Data MCP分析与定位高价值客户
If
Set
Code
+9
20 节点Yaron Been
市场调研
25收集功能请求
通过AI自动化从评论到Jira的功能请求收集与分析
Set
Code
Jira
+7
16 节点Yaron Been
市场调研
工作流信息
难度等级
中级
节点数量15
分类2
节点类型9
作者
Yaron Been
@yaron-nofluffBuilding AI Agents and Automations | Growth Marketer | Entrepreneur | Book Author & Podcast Host If you need any help with Automations, feel free to reach out via linkedin: https://www.linkedin.com/in/yaronbeen/ And check out my Youtube channel: https://www.youtube.com/@YaronBeen/videos
外部链接
在 n8n.io 查看 →
分享此工作流