使用Dumpling AI + GPT-4从Google评论中提取营销洞察
中级
这是一个Market Research, AI Summarization领域的自动化工作流，包含 10 个节点。主要使用 SplitOut, Aggregate, FormTrigger, HttpRequest, GoogleSheets 等节点。 使用Dumpling AI + GPT-4从Google评论中提取营销洞察
前置要求
- •可能需要目标 API 的认证凭证
- •Google Sheets API 凭证
- •OpenAI API Key
使用的节点 (10)
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"id": "XTKHeFxaQc8uwnYF",
"meta": {
"instanceId": "a1ae5c8dc6c65e674f9c3947d083abcc749ef2546dff9f4ff01de4d6a36ebfe6",
"templateCredsSetupCompleted": true
},
"name": "使用Dumpling AI + GPT-4从Google评论中提取营销洞察",
"tags": [],
"nodes": [
{
"id": "9f6e53f7-12ae-45a7-b816-617197acd352",
"name": "🧠 LangChain工具（用于代理）",
"type": "@n8n/n8n-nodes-langchain.toolThink",
"position": [
760,
240
],
"parameters": {},
"typeVersion": 1
},
{
"id": "c7534580-3472-489c-85b1-db05121151e8",
"name": "提交业务名称+地点ID",
"type": "n8n-nodes-base.formTrigger",
"position": [
-200,
-40
],
"webhookId": "189521f5-473b-4173-b09f-26b0e93315d1",
"parameters": {
"options": {},
"formTitle": "Google Review",
"formFields": {
"values": [
{
"fieldLabel": "Business name"
},
{
"fieldLabel": "Place ID"
}
]
}
},
"typeVersion": 2.2
},
{
"id": "aff38b94-5fc0-4478-b021-17e6c185ae82",
"name": "🔎 Dumpling AI：获取Google评论",
"type": "n8n-nodes-base.httpRequest",
"position": [
20,
-40
],
"parameters": {
"url": "https://app.dumplingai.com/api/v1/get-google-reviews",
"method": "POST",
"options": {},
"jsonBody": "={\n \"placeId\": \"{{ $json['Place ID'] }}\",\n \"reviews\": \"30\"\n}\n",
"sendBody": true,
"specifyBody": "json",
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth"
},
"credentials": {
"httpHeaderAuth": {
"id": "RLFzAcGRepr5eXZB",
"name": "Dumpling AI-n8n"
}
},
"typeVersion": 4.2
},
{
"id": "9a5760c1-3562-4e9c-b917-f54a6a615c03",
"name": "🧮 拆分：每条评论",
"type": "n8n-nodes-base.splitOut",
"position": [
240,
-40
],
"parameters": {
"options": {},
"fieldToSplitOut": "items"
},
"typeVersion": 1
},
{
"id": "7af16680-62b4-4da2-a436-c0e2adf63d2c",
"name": "📦 聚合：合并所有评论文本",
"type": "n8n-nodes-base.aggregate",
"position": [
460,
-40
],
"parameters": {
"include": "specifiedFields",
"options": {},
"aggregate": "aggregateAllItemData",
"fieldsToInclude": "review_text"
},
"typeVersion": 1
},
{
"id": "393d9910-756d-4905-bf7b-ee97b68c9246",
"name": "🤖 GPT-4：提取营销洞察",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
712,
-40
],
"parameters": {
"text": "=I want you to analyze the following Google reviews and return insights specifically for marketing and product strategy.\n\nYour deliverables should include:\n\nMarketing Angles – what messaging themes or emotional triggers can we use in ads and content?\n\nCustomer Motivations – why are people really buying this product? What are they trying to solve or feel?\n\nFrictions & Barriers – what hesitations, annoyances, or pain points are common?\n\nProduct Opportunities – what could we improve or add to make the product 10x better?\n\nVoice of Customer (VOC) Snippets – include 3-5 powerful review quotes we can reuse in copy.\n\nReview Data:{{ JSON.stringify($json.data) }}\n\n",
"options": {
"systemMessage": "You are a Senior Marketing Strategist AI.\n\nYour task is to analyze customer reviews as data for extracting actionable marketing intelligence.\n\nInput: A batch of Google reviews\nOutput: Clear and structured marketing insights\n\nAlways prioritize insights that can influence messaging, guide product iterations, or unlock new customer segments."
},
"promptType": "define",
"hasOutputParser": true
},
"typeVersion": 1.9
},
{
"id": "a954bb5b-c4c3-4120-8bc1-91842c16c33a",
"name": "🔌 GPT-4模型（在代理中使用）",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
560,
180
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o",
"cachedResultName": "gpt-4o"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "dd8NvMC6rvx8RITo",
"name": "OpenAi account 2"
}
},
"typeVersion": 1.2
},
{
"id": "6556131b-1442-49cc-9873-c3777b9a6460",
"name": "📊 解析：格式化洞察以供输出",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
1000,
200
],
"parameters": {
"schemaType": "manual",
"inputSchema": "{\n \"marketingAngles\": [\n \"string\"\n ],\n \"customerMotivations\": [\n \"string\"\n ],\n \"frictionsAndBarriers\": [\n \"string\"\n ],\n \"productOpportunities\": [\n \"string\"\n ],\n \"voiceOfCustomerSnippets\": [\n \"string\"\n ]\n}\n"
},
"typeVersion": 1.2
},
{
"id": "814b9889-ea33-44ed-82b9-83a6733a1486",
"name": "📄 Google Sheets：保存洞察",
"type": "n8n-nodes-base.googleSheets",
"position": [
1120,
-40
],
"parameters": {
"columns": {
"value": {
"Place ID": "={{ $('Submit Business Name + Place ID').item.json['Place ID'] }}",
"Business Name": "={{ $('Submit Business Name + Place ID').item.json['Business name'] }}",
"marketing Angles": "={{ $json.output.MarketingInsights.MarketingAngles.join('\\n\\n') }}\n",
"customer Motivations": "={{ $json.output.MarketingInsights.CustomerMotivations.join('\\n\\n') }}",
"product Opportunities": "={{ $json.output.MarketingInsights.ProductOpportunities.join('\\n\\n') }}",
"frictions And Barriers": "={{ $json.output.MarketingInsights.FrictionsAndBarriers.join('\\n\\n') }}",
"voice Of Customer Snippets": "={{ $json.output.VoiceOfCustomerSnippets.join('\\n\\n') }}"
},
"schema": [
{
"id": "Business Name",
"type": "string",
"display": true,
"required": false,
"displayName": "Business Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Place ID",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Place ID",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "marketing Angles",
"type": "string",
"display": true,
"required": false,
"displayName": "marketing Angles",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "customer Motivations",
"type": "string",
"display": true,
"required": false,
"displayName": "customer Motivations",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "frictions And Barriers",
"type": "string",
"display": true,
"required": false,
"displayName": "frictions And Barriers",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "product Opportunities",
"type": "string",
"display": true,
"required": false,
"displayName": "product Opportunities",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "voice Of Customer Snippets",
"type": "string",
"display": true,
"required": false,
"displayName": "voice Of Customer Snippets",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"Place ID"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "appendOrUpdate",
"sheetName": {
"__rl": true,
"mode": "list",
"value": "gid=0",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1XAYbVfYm-lIGDEejvtXoa9XozAXCiAnr1qYFnkdvkdc/edit#gid=0",
"cachedResultName": "Sheet1"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1XAYbVfYm-lIGDEejvtXoa9XozAXCiAnr1qYFnkdvkdc/edit?usp=drivesdk",
"cachedResultName": "Marketing Insights"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "GaJqJHuS5mQxap7q",
"name": "Google Sheets account"
}
},
"typeVersion": 4.6
},
{
"id": "e9afa934-7b59-4928-a18e-4f8a869018f3",
"name": "便签",
"type": "n8n-nodes-base.stickyNote",
"position": [
-60,
-480
],
"parameters": {
"width": 980,
"height": 440,
"content": "### 📊 Google评论 → 营销洞察提取器"
},
"typeVersion": 1
}
],
"active": false,
"pinData": {
"Submit Business Name + Place ID": [
{
"json": {
"Place ID": "ChIJYaVdffBYwokRnTOoCzCq9mE",
"formMode": "test",
"submittedAt": "2025-07-18T08:04:25.487+10:00",
"Business name": "The Plaza Hotel"
}
}
],
"🔎 Dumpling AI: Fetch Google Reviews": [
{
"json": {
"cid": "7059016589280555933",
"type": "google_reviews",
"items": [
{
"type": "google_reviews_search",
"xpath": null,
"images": null,
"rating": {
"value": 5,
"rating_max": 5,
"rating_type": "Max5",
"votes_count": 1
},
"position": "left",
"time_ago": "2 months ago",
"review_id": "ChZDSUhNMG9nS0VJcmw5Wk9MenJYdmNBEAE",
"timestamp": "2025-05-07 00:28:55 +00:00",
"rank_group": 1,
"review_url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJcmw5Wk9MenJYdmNBEAE!2m1!1s0x0:0x61f6aa300ba8339d!3m1!1s2@1:CIHM0ogKEIrl9ZOLzrXvcA%7CCgwIx9LqwAYQ4LvAnQM%7C?hl=en",
"local_guide": true,
"profile_url": "https://www.google.com/maps/contrib/111838696523554266431?hl=en",
"review_text": "We had a lovely afternoon enjoying tea at The Palm Court located in The Plaza Hotel. The service was impeccable. One person in our party had some food allergies and the chef came out to talk with her. He made delicious alternative for her. The finger sandwiches, pastries and teas were delicious.It was an exceptionally experience. You must go at least one. Enjoy your visit.",
"owner_answer": "Dear Guest, \n\nWe are delighted to hear that you had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon. \n\nWarm regards, \n\nSam Ioannidis\nManaging Director",
"photos_count": 19,
"profile_name": "Diane Capezza",
"rank_absolute": 1,
"reviews_count": 17,
"owner_time_ago": "2 months ago",
"owner_timestamp": "2025-05-09 19:57:56 +00:00",
"profile_image_url": "https://lh3.googleusercontent.com/a/ACg8ocLt_2ctV96uX4HwdJwEw_LlqPFIsjRXfS-DwfiVQy1tJOAX7w=s120-c-rp-mo-ba2-br100",
"review_highlights": [
{
"feature": "Trip type",
"assessment": "Vacation"
},
{
"feature": "Travel group",
"assessment": "Friends"
},
{
"feature": "Service",
"assessment": "5"
},
{
"feature": "Location",
"assessment": "5"
}
],
"original_review_text": null,
"original_owner_answer": null
},
{
"type": "google_reviews_search",
"xpath": null,
"images": null,
"rating": {
"value": 4,
"rating_max": 5,
"rating_type": "Max5",
"votes_count": null
},
"position": "left",
"time_ago": "2 months ago",
"review_id": "ChdDSUhNMG9nS0VJQ0FnTURvaGZTNXJnRRAB",
"timestamp": "2025-04-26 19:34:41 +00:00",
"rank_group": 2,
"review_url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURvaGZTNXJnRRAB!2m1!1s0x0:0x61f6aa300ba8339d!3m1!1s2@1:CIHM0ogKEICAgMDohfS5rgE%7CCgsI0eq0wAYQuLu5Zg%7C?hl=en",
"local_guide": true,
"profile_url": "https://www.google.com/maps/contrib/116512259921550485499?hl=en",
"review_text": "Rooms are nice but missing some amenities you would expect such as no coffee maker in the room. Phones not easy to use. No turn down service...\n\nService was very attentive but slow to respond.\n\nLocation is very convenient for shopping...8\n\nPlace is the place to be seen but not truly elegant but is opulent",
"owner_answer": "Dear Guest,\n\nWe very much appreciate your comments regarding your stay at The Plaza - A Fairmont Managed Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\nSam Ioannidis\nManaging Director",
"photos_count": 11,
"profile_name": "Jim Williams",
"rank_absolute": 2,
"reviews_count": 255,
"owner_time_ago": "2 months ago",
"owner_timestamp": "2025-04-29 18:57:51 +00:00",
"profile_image_url": "https://lh3.googleusercontent.com/a/ACg8ocJEGRTM1VGT6_lQFbDUoSj6ibQFl0xvQ64Zm8Vco62VB_FXyw=s120-c-rp-mo-ba5-br100",
"review_highlights": [
{
"feature": "Trip type",
"assessment": "Vacation"
},
{
"feature": "Travel group",
"assessment": "Family"
},
{
"feature": "Rooms",
"assessment": "4"
},
{
"feature": "Service",
"assessment": "4"
},
{
"feature": "Location",
"assessment": "5"
}
],
"original_review_text": null,
"original_owner_answer": null
},
{
"type": "google_reviews_search",
"xpath": null,
"images": null,
"rating": {
"value": 1,
"rating_max": 5,
"rating_type": "Max5",
"votes_count": 2
},
"position": "left",
"time_ago": "6 months ago",
"review_id": "ChdDSUhNMG9nS0VJQ0FnSURmajlUN2lBRRAB",
"timestamp": "2025-01-11 03:22:38 +00:00",
"rank_group": 3,
"review_url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURmajlUN2lBRRAB!2m1!1s0x0:0x61f6aa300ba8339d!3m1!1s2@1:CIHM0ogKEICAgIDfj9T7iAE%7CCgwI_seHvAYQ6PKUnAM%7C?hl=en",
"local_guide": false,
"profile_url": "https://www.google.com/maps/contrib/117596825261679534054?hl=en",
"review_text": "We had the most awful experience here. When you go somewhere like this, paying prices like $36 - $38 for a turkey club, you expect good service and the fries that are served hot. The hotel included a service charge of 18% - we would have left nothing the service was so bad.\n\nAbsolutely abysmal service. Firstly we asked the server if we could put our coats somewhere. He looked at us and said - \"you can put it on the chair next to you\", w. We had wine and water, when the water arrived there was only one glass which was slammed down on the table, water splashing everywhere. We had dietary concerns and when asked what could be altered to be gluten free the server looked at us and said \"whatever\" and was very dismissive.\n\nWhen the food arrived it was cold and the wine wasn't fresh. The only saving grace was because we had our jackets we were able to make a quick exit.\n\nAVOID THIS PLACE.",
"owner_answer": "Dear M/M Faller,\n\nThank you for taking the time to complete a review regarding your time with us.\n\nFirstly please accept our sincere apologies for the inconveniences you have faced during your recent experience as a result of your lack of satisfaction with the dining outlet. This is certainly not the image nor the experience we wish our guests to have. Your feedback has been shared with all of the concerned colleagues and we are already working to ensure that such issues are rectified and do not occur again.\n\nBy evaluating our services and sharing your feedback with us, you are assisting us to continuously improve in order to exceed your expectations.\n\nThank you for choosing The Plaza and we hope to be presented with an opportunity to better serve you soon.\n\nSincerely, \n\nSam Ioannidis\nManaging Director",
"photos_count": null,
"profile_name": "Niamh Faller",
"rank_absolute": 3,
"reviews_count": 6,
"owner_time_ago": "6 months ago",
"owner_timestamp": "2025-01-13 18:41:50 +00:00",
"profile_image_url": "https://lh3.googleusercontent.com/a-/ALV-UjUF-4IR_QJ9lpDoTjdY8b14nikjK5KOU4nWOsapzgVleGEBT0d2=s120-c-rp-mo-br100",
"review_highlights": [
{
"feature": "Service",
"assessment": "1"
}
],
"original_review_text": null,
"original_owner_answer": null
},
{
"type": "google_reviews_search",
"xpath": null,
"images": null,
"rating": {
"value": 5,
"rating_max": 5,
"rating_type": "Max5",
"votes_count": null
},
"position": "left",
"time_ago": "3 weeks ago",
"review_id": "Ci9DQUlRQUNvZENodHljRjlvT210M1REaGFSWGRpY0ROMFdFOXlkalJpT1ZWcVIwRRAB",
"timestamp": "2025-06-25 13:30:49 +00:00",
"rank_group": 4,
"review_url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210M1REaGFSWGRpY0ROMFdFOXlkalJpT1ZWcVIwRRAB!2m1!1s0x0:0x61f6aa300ba8339d!3m1!1s2@1:CAIQACodChtycF9oOmt3TDhaRXdicDN0WE9ydjRiOVVqR0E%7C0cLzc8KyR3h%7C?hl=en",
"local_guide": true,
"profile_url": "https://www.google.com/maps/contrib/107520750746833733626?hl=en",
"review_text": "It's a great experience. Hotels in NYC are very much a mixed bag. The Plaza is fantastic and you can't go wrong",
"owner_answer": "Dear Guest,\n\nThank you for the great review of our hotel! We are glad that you enjoyed your visit and hope to see you again very soon.\n\nSincerely,\nSam Ioannidis\nManaging Director",
"photos_count": 3,
"profile_name": "Benjamin Anderson",
"rank_absolute": 4,
"reviews_count": 271,
"owner_time_ago": "3 weeks ago",
"owner_timestamp": "2025-06-26 19:39:36 +00:00",
"profile_image_url": "https://lh3.googleusercontent.com/a-/ALV-UjWvzgqV1tfweg7cQ_R00DkCd4uClWEBDOuo3jVy0BuiKn-9skg=s120-c-rp-mo-ba5-br100",
"review_highlights": [
{
"feature": "Trip type",
"assessment": "Business"
},
{
"feature": "Rooms",
"assessment": "5"
},
{
"feature": "Service",
"assessment": "5"
},
{
"feature": "Location",
"assessment": "5"
}
],
"original_review_text": null,
"original_owner_answer": null
},
{
"type": "google_reviews_search",
"xpath": null,
"images": [
{
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"url": null,
"type": "images_element",
"image_url": "https://lh3.googleusercontent.com/geougc-cs/AB3l90AnunoTC9OeRsrOxSqE03hm5yY4S4RIvkbOzAHNj_VJxzkmQ3eE-eLU0T5KGl7PZcXSO7Q0V0mkaPsq9X5sPOT6whjhrj7_diViuyoNmQcXyXGxbFaB4o5AHBkgnckRRaVxnWIJ"
},
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"image_url": "https://lh3.googleusercontent.com/geougc-cs/AB3l90C55N9B8XI8_6VDYzLE_SqqPmWJFczGcyaMr03izHu6GRuoM9Qj-dDBEak_9kV7yXoypSHFC2cuVGdUYxHpoGRBugq2y9bLfxSmAj9aIYemUxOIMh1dANJTSvNShwsF4H5cQQWWwg"
}
],
"rating": {
"value": 5,
"rating_max": 5,
"rating_type": "Max5",
"votes_count": 2
},
"position": "left",
"time_ago": "8 months ago",
"review_id": "ChdDSUhNMG9nS0VJQ0FnSUMzd0tfaXF3RRAB",
"timestamp": "2024-11-01 19:06:58 +00:00",
"rank_group": 5,
"review_url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMzd0tfaXF3RRAB!2m1!1s0x0:0x61f6aa300ba8339d!3m1!1s2@1:CIHM0ogKEICAgIC3wK_iqwE%7CCgwI0s2UuQYQ8LTTtAE%7C?hl=en",
"local_guide": true,
"profile_url": "https://www.google.com/maps/contrib/110863339309683540113?hl=en",
"review_text": "I recently had the pleasure of enjoying coffee here with my family, and it was an absolutely wonderful experience! The service was exceptional—every staff member we encountered was friendly and attentive, making us feel right at home. The ambiance of the place is stunning, filled with aesthetic details that create the perfect backdrop for photos. Each corner is more picturesque than the last! I left feeling inspired and eager to return. I can’t wait to come back and explore the rooms as well. This spot has definitely secured a place in my heart, and I highly recommend it to anyone looking for a charming coffee experience!✨✨✨✨",
"owner_answer": "Dear Guest,\n\nThank you so much for your kind comments about your visit! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable time. Thank you for being our guest and we look forward to welcoming you back.\n\nWarmest Regards,\n\nSam Ioannidis\nManaging Director",
"photos_count": 210,
"profile_name": "Alyak Kor",
"rank_absolute": 5,
"reviews_count": 39,
"owner_time_ago": "8 months ago",
"owner_timestamp": "2024-11-11 21:40:39 +00:00",
"profile_image_url": "https://lh3.googleusercontent.com/a/ACg8ocLMYRlllqRamkY260k3oDF-cn0nCqQ0eQD7WRS5OzcbHv8F6qk=s120-c-rp-mo-ba4-br100",
"review_highlights": [
{
"feature": "Trip type",
"assessment": "Vacation"
},
{
"feature": "Travel group",
"assessment": "Family"
},
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"review_text": "Sir at the front was extremely rude when all he had to do was tell me the shops entrance was on the side of the building. Instead we were sent off like no good trashy young people. Please instruct security to actually listen to people's questions and treat them like human beings. Security inside the shops were much kinder. I understand it's christmas but I could care less about the lobby we weren't asking to go in.",
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"review_text": "Tried to make a reservation with Anna and then she hung up in my face.\nThen on a seprate day went to the plaza to make an in person reservation and they wouldn't let me in. I had explained in a nice way that we spent money to even get there and they just were not nice.\nI have never seen such poor service in my life. Now after this experience would never go there. Its very sad that they are so arrogant like this.",
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"review_text": "The bar at the Plaza Hotel is the perfect blend of sophistication and ease. The décor is chic yet comfortable, offering a serene escape from the bustling city. It’s a great spot for both cocktail connoisseurs and casual visitors. The drinks are expertly crafted, and the service is just as polished without being pretentious. Sure, the prices are on the higher side, but the quality makes it worth it. A refined yet relaxed oasis that invites you to stay for one more.",
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"review_text": "Seems like a nice place. If I wore JFKs bathrobe, I'm pretty sure I did, then it changed my life.",
"owner_answer": "Dear Guest,\n\nThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.\n\nSincerely,\nSam Ioannidis\nManaging Director",
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"review_text": "Feels like Christmas is only for the elite and chosen one since they don't allow you to enter the hotel to see and enjoy Christmas magic unless you are the resident of the hotel. In other words if you are rich you are welcome if not then go away. Disgraceful policy.",
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"review_text": "Stayed at the start of December.\n\nAn amazing hotel but hugely over priced due to it being a tourist attraction in its own right at this time of year.\n\nThe rooms are huge, very comfortable and luxurious with a bathroom almost as big as some hotel rooms in Manhattan.\n\nCheck in was very slow. Only one member of staff on reception meant we stood waiting for almost 30 minutes to check in. Got to our room and a rollaway bed had been left in our room that we never requested. This took almost an hour until someone came to remove it.\n\nI see many reviews from non guests complaining about not being allowed access to the hotel but to give a review from a different perspective of someone who had paid to stay there - we had to wait almost an hour to get a drink in the Palm Court despite being residents and we were never able to get a table in the Champagne Bar. When you stay in a hotel you just don't expect that you won't even be able to sit and enjoy a drink there when you feel like one.\n\nWas surprised that a hotel charging a room rate of four figures per night didn't even offer complimentary bottles of water or tea/coffee making facilities. Even 2 and 3 star hotels pretty much offer this as standard nowadays.\n\nTo summarise, an amazing and iconic hotel but really its only worth about half of what they charge in terms of facilities and guest experience.",
"owner_answer": "Dear Guest,\n\nWe very much appreciate your comments regarding your stay at The Plaza. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely,\n\nLuigi Romaniello\nManaging Director",
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"review_text": "The Plaza is absolutely stunning! Went here for an early Saturday afternoon tea. We had a bottle of champagne and 3 carousels. I absolutely recommend coming here and experiencing everything they have to offer. The service was excellent. The tea was also very flavorful! I enjoyed the different options they had available on the carousels. I will definitely be back!",
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"review_text": "Stayed for total of 6 nights. Original reservation was for an upgraded suite. At check-in I asked if an upgrade was available since we are diamond members and upgrades are always given. They told us they could not offer an upgrade due to low availability,but if we paid they would upgrade us to a bigger suite. So Diamond member upgraded room was not available but if paid it was. Didn't leave a 1st good impression but I opted to let it go and enjoy our vacation.\nWe read on reservation that and Plaza hotel website a welcome amenity for our kid would be provided at check-in. We forgot to ask and they didnt mention it either. I went back later that day asking about it and front desk person apologized and claimed not being aware of any such amenity. Later than evening I asked another front desk person, and they were super nice and aware of the 'kids passport' booklet and gave one to our daughter. It was a fun activity that kept her entertained and engaged learning about the hotel,glad I asked but at such hotel as plaza it should not have been missed at check-in or the 2nd desk person I asked.\n\nOur suite was very nicely decorated, very clean and organized. Our room view was the back side of the hotel so it was facing another building, disappointing that we were not given either central park or 5th avenue room views, especially being a dimaond member which we always get at least nice room views wherever we stay. Also we were disappointed the pulled out bed was not made at all, even though it was noted on our reservation and also told the concierge that called us the day prior to arrival. We called housekeeping and they came with sheets/pillows/blankets and setup the pull out sofa bed. Again not a huge deal but I would expect such details to be handled and not having to go through the hassle.\n\nWe tried the breakfast few days and it was good. One disappointment was their bar cocktails. We had an old fashion on 3 different nights and all 3 times it was made/tasted differently and not good at all. Not what I would expect at the Plaza bar hotel.\nOn friday we asked front desk where would St Patrick's parade pass from the next day. Were told parade was on Sunday and not sure where it would pass from. Google gave us the answer , it was next day and passing on 5th avenue in front of the hotel. That evening we got a notel on our room door explaing St Patricks parade was the next day, to expect several road closures and that we could watch it in front our the hotel. Seems like the front desk folks didn't get that memo earlier in the day.\n\nCheckout was not as smooth. Front desk people were not familiar with the ALLCOR rewards program and not able to apply some free suite upgrades and points I had. Even though I talked to the front desk the night before checkout so they had enough time. I was told night manager would handle it, which he didn't. We had to wait for day manager to look into it and as they claimed it was their 1st time handling reward credits. They were able to resolve situation but it took 20 more minutes (good thing we had enough time for our flight) and again not the type of hassle I expect at the plaza for such logistical items, after speaking to that many people/managers.\n\nIn terms of White glove butler service never really saw anyone or was explained what it offered/was, similar to what other reviews say. Either explain at check-in what the service is and how it can be used, or don't offer/advertise it. Small annoyance with the bottled water, it was complimentary but you had to call each time to bring them to you. It would be better if room was stocked each day with few bottles of water instead of having to call every time. Tried using the 'courtesy' car but every time we asked (morning, afternoon, evening, tried at least 8 times over our 6 days stay) we were told it was occupied and had to wait 30 minutes for it. Either have more cars, don't offer the service. or accept reservations for it.\nGreat location,nice rooms,polite staff but several annoyances made us feel we stayed at 4 star hotel with 5 star prices.",
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"review_text": "I had a wonderful stay at The Plaza New York. The hotel is a New York City landmark, and it's easy to see why. The service was impeccable, the accommodations were luxurious, and the amenities were top-notch. I would highly recommend The Plaza New York to anyone looking for a luxurious and unforgettable vacation.\n\nHere are some of the things that I liked about The Plaza New York:\n\nThe location: The Plaza New York is located in the heart of Manhattan, just steps from Central Park and Fifth Avenue. The hotel is within walking distance of many popular attractions, such as the Metropolitan Museum of Art, the Rockefeller Center, and the Empire State Building.\nThe accommodations: The Plaza New York has 282 guest rooms and suites, all of which are decorated in a classic New York style. The rooms are spacious and well-appointed, and many offer stunning views of Central Park or the city skyline.\nThe service: The staff at The Plaza New York is friendly and attentive. They are always willing to help with anything you need, from making restaurant reservations to providing recommendations for local activities.\nThe amenities: The Plaza New York has a variety of amenities that make your stay enjoyable. These include a swimming pool, a fitness center, a spa, and a variety of dining options. The hotel also has a beautiful lobby, where you can relax and enjoy a cup of coffee or a cocktail.\nOverall, I had a wonderful stay at The Plaza New York. I would highly recommend it to anyone looking for a luxurious and unforgettable vacation.",
"owner_answer": "Dear Guest,\n\nThank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you had such an exceptional experience at The Plaza. I have shared your comments with our team and I am sure that they will serve as encouragement and inspiration.\n\nThank you for being our guest and we look forward to welcoming you back.\n\nSincerely,\n\nLuigi Romaniello\nManaging Director",
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"review_text": "During our trip to New York we took a walking tour. We froze our butts off! The best part of the tour was going through the Plaza hotel. It brought back childhood memories of watching home alone and our guide showing us where the scenes took place. Such a cool place to visit and I definitely recommend checking it out if you get a chance!",
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"review_text": "Seated where the staff and carts come out. My chair kept getting kicked. Asked for an off the menu cocktail. Told him how to make it, with a lemon garnish....he didn't even trim it? Not the $700+ plaza experience i expected for our anniversary.",
"owner_answer": "Dear Guest,\n\nThank you for taking the time to tell us about your experience at The Plaza. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these issues and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nLuigi Romaniello\nManaging Director",
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"review_text": "It can be hard to choose a hotel in NYC with all the options. We decided on the plaza due to its history. It was the perfect choice for my family. Beautiful and luxurious. It was suprisingly quiet and we slept great. Room service was quick and delicious. Great location. It's going to be hard for us to stay anywhere else now in NYC.",
"owner_answer": "Dear Mr. Smith,\n\nThank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team and I am sure that they will serve as encouragement and inspiration.\n\nThank you for being our guest and we look forward to welcoming you back.\n\nSincerely,\n\nLuigi Romaniello\nManaging Director",
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"review_text": "Decided to go here on a whim for a drink, tons of new and classic cocktail options. Our bartender was so nice! He even gave us chocolates on our way out, beautiful place, very Instagrammable.",
"owner_answer": "Dear Guest,\n\nThank you for the great review of our hotel! We are glad that you enjoyed your visit and hope to see you again very soon.\n\nSincerely,\n\nLuigi Romaniello\nManaging Director",
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"review_text": "We visited here just to be able to walk around the beautiful hotel. Unfortunately my partner was dressed in a cap and hoodie (we were en route to the airport) so were denied access to the bar for a drink on that basis and the first memory of coming into the hotel slightly ruined because of that. Otherwise this is a stunning hotel and we'd definitely look to book our stay here if we ever find ourselves back in NYC. A true beauty of a hotel.",
"owner_answer": "Dear Guest,\n\nThank you for the great review of our hotel! We are glad that you enjoyed your visit and hope to see you again very soon.\n\nSincerely,\n\nLuigi Romaniello\nManaging Director",
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"review_text": "I booked a four night stay in an Edwardian suite to spend thanksgiving in the city. The check in was very smooth and the property appears well kept with nice fragrance pumped right through the HVAC system. The entire place smelled nice as a result.\n\nI am a die hard fan of Fairmont hotels and have tried many of their properties over the years. Having stayed at their flagship hotel the Savoy in London and their competitor the Ritz, it pains me to say that the service here fell quite short of my expectations of a flagship property.\n\nThe staff working there seem just “tired” and they do not seem to want to have any sort of genuine connection with the guests. They are just all about business there. This is very different from places like the ritz there they take the time to get to know you and engage in meaningful ways to make the stay a memorable one.\n\nOur suite includes some sort of a white glove butler service but I’ve not even see the butler once during my stay. On the day after thanksgiving, somehow our room was not serviced all day. I even called in around 3 pm to request a house keeping service and it did not happen even then. I had to go to the front desk to request it to finally have the room cleaned.\n\nI think this hotel is great and has a lot of potential, but the staff training isn’t there yet. It’s also quite unique in the sense that it’s in a historic building in the sea of ultra modern high rises. However, the hotel seems to only occupy the south wing and is quite small despite looking imposing from the outside. As a result most of the rooms don’t have much of a view to speak of. If you are looking for rooms with views, you will have to pay quite a bit more for partial park views.\n\nAll in all it was a rather uneventful and also unremarkable stay. I am Diamond with Accor and used four suite night upgrades for this stay, but they were not honored at check out. I had to call in and be put on hold for quite a while to get it sorted. The front desk person wasn’t even apologetic for this clerical error.\n\nI really want to like this hotel and would love more opportunities to experience its full glory. Perhaps the weekend was just too busy. Although For the same price I’d recommend going with four season or mandarin oriental both of which have much better views and modern amenities.",
"owner_answer": "Dear Mr. C,\n\nThank you for taking the time to tell us about your experience at The Plaza. Your candid comments are greatly appreciated and please know that they have been shared with our teams so we can ensure this lack of service is not repeated in the future. \n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely,\n\nLuigi Romaniello\nManaging Director",
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"review_text": "Arrived at 3 for check in and was told by Russell that I received a free upgrade with a better view but that my room would not be ready until 4. The room was beautiful but it was no upgrade. I didn't have a view of Central park like he promised. One of the tvs wasn't working and the sofa bed needs some maintenance. I paid an extra 300$ to have breakfast included in my reservation. I was told by the front desk and the concierge that my breakfast bill would be removed by the end of my stay. I even doubled checked with multiple employees to make sure what I was Ordering would be included with my stay. I was extremely disappointed to find out that I was only credited 120$ for breakfast for my family of 4. I don't understand why they would have that option to pay more to have breakfast included. I ended up losing money that way. All of the butlers would have attitude if they were tipped anything less then a 20$ bill.\nOverall, the hotel was beautiful, but the experience was disappointing and wasn't worth the money I spent.",
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"review_text": "Luxury hotel right next to the Central Park known especially thanks to Home Alone 2: Lost in New York movie. It’s nice to see that after years it is still fully functional & well maintained… I’d just recommend a small renovation of the exterior of the building… Otherwise, I’d say it definitely worth a visit/stay. ✨",
"owner_answer": "Dear Ms. Katy,\n\nThank you for your feedback and we are glad you enjoyed your visit to The Plaza! \n\nSincerely,\n\nLuigi Romaniello\nManaging Director",
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"review_text": "Had an amazing experience here. ALL staff I encountered are incredibly friendly and helpful.\n\nThis place is warm and welcoming and the history here is immaculately maintained; I really was shocked, they clearly go to an extremely high level of detail to maintain the entire premises.\nImmediate access to Central park, walked then rented a bike and cruised for half of the day, you can cover a lot of ground if you are brave!\n\nBonus, the shower pressure is something I've never mentioned in a review but it was amazing...like standing under a waterfall!",
"owner_answer": "Thank you kindly for being a guest of The Plaza, Sean. We are thrilled you enjoyed your visit to our hotel and we hope to have the opportunity to welcome you back again in the future. Until then, we wish you safe travels!",
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"review_text": "By far the best hotel experience I've had in quite some time. The hotel staff is very accommodating and friendly, they very much so obviously care about the guests and strive to make it a pleasurable experience for everyone. High quality food, beautiful suites and overall a luxuries atmosphere that exceeds expectations. At the affordable price of around $600/night, this getaway can be exactly what you've been looking for. A++",
"owner_answer": "Dear Mr. Nobile,\n\nThank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.\n\nWarmest Regards,\n\nTed Selogie\nGeneral Manager",
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"owner_timestamp": "2022-03-21 18:02:36 +00:00",
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"timestamp": "2023-06-06 15:12:05 +00:00",
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"review_text": "Had tea room lunch for 7 of us & paid $125 per person,not including tip or tax, for about 10 pieces of finger size tiny sandwiches that didn't taste anything special & quarter size extra tiny desert. Probably the most expensive restaurant in the world that's a complete rip off for what you get. Sorry for being honest😥",
"owner_answer": "Dear Guest,\n\nThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.\n\nSincerely,\n\nLuigi Romaniello\nManaging Director",
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"rank_absolute": 28,
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"owner_time_ago": "2 years ago",
"owner_timestamp": "2023-06-09 19:41:48 +00:00",
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{
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"review_id": "ChdDSUhNMG9nS0VJQ0FnSUNCNl9IempnRRAB",
"timestamp": "2023-01-04 21:39:14 +00:00",
"rank_group": 29,
"review_url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNCNl9IempnRRAB!2m1!1s0x0:0x61f6aa300ba8339d!3m1!1s2@1:CIHM0ogKEICAgICB6_HzjgE%7CCgsIguTXnQYQyOL3LA%7C?hl=en",
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"profile_url": "https://www.google.com/maps/contrib/111661174102622772716?hl=en",
"review_text": "This was a family breakfast for 11 people organized with the Plaza a month in advance as a special farewell for family departing overseas after a wedding with Bride and Groom staying as guests.\nTo say the service was diabolical would be too good. They completely spoiled the event. Food arrived as others had finished. Orders were missing. Left without service for ages. Asking got us nowhere. Food was average. Eventually called the manager who tried bringing more food after some guests had left. Complaining further got us a discount and an apology but honestly, I think they should have accepted the fact they ruined the event and not charged us at all. These are international family moments that cannot be recreated. The staff really not trained to 5 star standards.",
"owner_answer": null,
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"profile_name": "Maria Arpa",
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"time_ago": "a year ago",
"review_id": "ChZDSUhNMG9nS0VJQ0FnSURsZ0pXOU9nEAE",
"timestamp": "2023-11-29 12:53:13 +00:00",
"rank_group": 30,
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"profile_url": "https://www.google.com/maps/contrib/114068782619035786143?hl=en",
"review_text": "On my first trip to America on my 42nd Birthday, I decided to fulfil a childhood ambition and visit The Plaza. My partner and I got dressed up smart and planned to have breakfast before a walk in Central Park. We were greeted by a jumped up, rude, snooty member of staff who informed us that only hotel guests could be catered for, not what is advertised on the website and lots of empty tables. I don't know if he was after a cash bribe or just thought we didn't look rich enough but we left feeling judged and disappointed. We took our custom to Sarabeths down the street, priced very similar to The Plaza and made us feel very welcome indeed.",
"owner_answer": "Dear Mr. Williams,\n\nThank you for taking the time to complete a survey regarding your recent experience at our hotel. \n\nPlease accept our sincere apologies for the lack of service that you encountered. Please know that we have shared your comments with our teams to ensure something of this nature is not repeated in the future. Thank you for your comments and please know that we were very disappointed to learn about your lack of satisfaction. Thank you again for sharing. \n\nSincerely, \n\nLuigi Romaniello\nManaging Director",
"photos_count": 91,
"profile_name": "John Williams",
"rank_absolute": 30,
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"owner_time_ago": "a year ago",
"owner_timestamp": "2023-12-04 19:08:38 +00:00",
"profile_image_url": "https://lh3.googleusercontent.com/a-/ALV-UjUC0UU6p8qQHlJlQRgJEm6SAa29LJgyiAVn0jAkhIJC1CmDCvVCyA=s120-c-rp-mo-ba4-br100",
"review_highlights": [
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"feature": "Trip type",
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{
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{
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"original_review_text": null,
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],
"title": "The Plaza",
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"keyword": "place_id:ChIJYaVdffBYwokRnTOoCzCq9mE",
"datetime": "2025-07-17 22:06:50 +00:00",
"place_id": "ChIJYaVdffBYwokRnTOoCzCq9mE",
"check_url": "https://www.google.co.uk/search?q=The+Plaza+768+5th+Ave%2C+New+York%2C+NY+10019%2C+United+States&sort=qualityScore&hl=en&gl=GB&gws_rd=cr&ie=UTF-8&oe=UTF-8&uule=w+CAIQIFISCXXeIa8LoNhHEZkq1d1aOpZS",
"se_domain": "google.co.uk",
"sub_title": "768 5th Ave, New York, NY 10019, United States",
"feature_id": "0x89c258f07d5da561:0x61f6aa300ba8339d",
"items_count": 30,
"language_code": "en",
"location_code": 1006886,
"reviews_count": 6766
}
}
]
},
"settings": {
"executionOrder": "v1"
},
"versionId": "16928bd1-b2f7-4167-992f-1f47271d1381",
"connections": {
"🧮 Split: Each Review": {
"main": [
[
{
"node": "📦 Aggregate: Merge All Review Texts",
"type": "main",
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]
]
},
"Submit Business Name + Place ID": {
"main": [
[
{
"node": "🔎 Dumpling AI: Fetch Google Reviews",
"type": "main",
"index": 0
}
]
]
},
"🔌 GPT-4 Model (used in Agent)": {
"ai_languageModel": [
[
{
"node": "🤖 GPT-4: Extract Marketing Insights",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"🧠 LangChain Tools (for Agents)": {
"ai_tool": [
[
{
"node": "🤖 GPT-4: Extract Marketing Insights",
"type": "ai_tool",
"index": 0
}
]
]
},
"📊 Parse: Format Insights for Output": {
"ai_outputParser": [
[
{
"node": "🤖 GPT-4: Extract Marketing Insights",
"type": "ai_outputParser",
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},
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"main": [
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"node": "🤖 GPT-4: Extract Marketing Insights",
"type": "main",
"index": 0
}
]
]
},
"🔎 Dumpling AI: Fetch Google Reviews": {
"main": [
[
{
"node": "🧮 Split: Each Review",
"type": "main",
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}
]
]
},
"🤖 GPT-4: Extract Marketing Insights": {
"main": [
[
{
"node": "📄 Google Sheets: Save Insights",
"type": "main",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
中级 - 市场调研, AI 摘要总结
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
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