我的工作流19
高级
这是一个Support Chatbot领域的自动化工作流，包含 22 个节点。主要使用 If, Code, Switch, SplitInBatches, EvolutionApi 等节点。 通过Evolution API将Chatwoot消息转发到WhatsApp，支持媒体文件
前置要求
- •无特殊前置要求，导入即可使用
分类
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"id": "Qh4rHuzaTQXDAaEI",
"meta": {
"instanceId": "9701ac1bcc28a7bbd58ce846fc70e46821a295729f112af5fc2c583b18299aa9"
},
"name": "我的工作流 19",
"tags": [],
"nodes": [
{
"id": "b4822297-d783-40cd-bf18-1a6f0e6810ff",
"name": "当被另一个工作流执行时",
"type": "n8n-nodes-base.executeWorkflowTrigger",
"position": [
-3040,
880
],
"parameters": {
"workflowInputs": {
"values": [
{
"name": "nm_instancia_evolution"
},
{
"name": "ds_msg",
"type": "object"
}
]
}
},
"typeVersion": 1.1
},
{
"id": "312e21b2-e354-4e7f-89ae-09e2275b551f",
"name": "无操作，不执行任何动作",
"type": "n8n-nodes-base.noOp",
"position": [
-2128,
896
],
"parameters": {},
"typeVersion": 1
},
{
"id": "6dda1da0-0a6b-437a-8b1a-dbd3741c2b7b",
"name": "网关",
"type": "n8n-nodes-base.switch",
"position": [
-1872,
608
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Incoming message",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "e1f0b76c-0729-4bfa-9320-51c0212d4052",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('Object message').item.json.message_type }}",
"rightValue": "incoming"
}
]
},
"renameOutput": true
},
{
"outputKey": "Outgoing message",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "588062af-c938-4fee-821f-8d2b6fba48cf",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('Object message').item.json.message_type }}",
"rightValue": "outgoing"
}
]
},
"renameOutput": true
},
{
"outputKey": "Satisfaction Survey Message",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "2b0e5dd4-f690-4e2d-99ec-d583380e4d6a",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('Object message').item.json.content_type }}",
"rightValue": "=input_csat"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "d18c977e-b2ac-44a7-b549-e688ee194e89",
"name": "包含文本吗？",
"type": "n8n-nodes-base.if",
"position": [
-592,
1216
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "f85eee76-5371-44a1-a19f-4741beb1cf30",
"operator": {
"type": "string",
"operation": "notEmpty",
"singleValue": true
},
"leftValue": "={{ $('Object message').first().json.content }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "0f353380-8619-4afe-aaf2-7e8086fe82a4",
"name": "切换",
"type": "n8n-nodes-base.switch",
"position": [
-2832,
880
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "NOVA MENSAGEM",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "9bf3e1ce-3c66-45b2-900f-187fa3cc41b9",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.ds_msg?.event }}",
"rightValue": "message_created"
}
]
},
"renameOutput": true
},
{
"outputKey": "AGENTE ATRIBUÍDO",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "dae8c81d-0230-47eb-bdf0-6d53551fc648",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.ds_msg?.event }}",
"rightValue": "assignee_changed"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "6ab998d5-482d-4aee-af87-db414f313936",
"name": "便签",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1504,
336
],
"parameters": {
"width": 384,
"height": 208,
"content": "## 消息是否包含文件？"
},
"typeVersion": 1
},
{
"id": "6424524a-5001-4a8a-994f-697ec1567ef6",
"name": "便签1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1984,
400
],
"parameters": {
"width": 336,
"content": "## 消息类型"
},
"typeVersion": 1
},
{
"id": "8acb8387-0ba2-403a-aa0d-c8c3ac76362e",
"name": "便签2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2432,
400
],
"parameters": {
"width": 336,
"content": "## 检查消息是否为私密消息"
},
"typeVersion": 1
},
{
"id": "432312be-45da-4166-a231-af60a2e4a9ad",
"name": "便签3",
"type": "n8n-nodes-base.stickyNote",
"position": [
0,
0
],
"parameters": {
"width": 384,
"height": 208,
"content": "## 文件循环"
},
"typeVersion": 1
},
{
"id": "78293e7e-5a6f-4922-be9d-73850538d957",
"name": "便签4",
"type": "n8n-nodes-base.stickyNote",
"position": [
-3120,
672
],
"parameters": {
"width": 336,
"content": "## 输入"
},
"typeVersion": 1
},
{
"id": "e7f3356b-89d0-4a41-bab6-11b3f1eb3a56",
"name": "检查消息是否为私密",
"type": "n8n-nodes-base.if",
"position": [
-2336,
640
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "f32d9376-a128-42d9-b8e4-15e8b85565f6",
"operator": {
"type": "boolean",
"operation": "false",
"singleValue": true
},
"leftValue": "={{ $json.private }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "ee05ff9e-32ba-44f5-a635-0507571eb359",
"name": "有附件吗？",
"type": "n8n-nodes-base.if",
"position": [
-1456,
624
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "c7745c75-0d6a-4339-b756-bed41144bf27",
"operator": {
"type": "number",
"operation": "gt"
},
"leftValue": "={{ $json.attachments.length }}",
"rightValue": 0
}
]
}
},
"typeVersion": 2.2
},
{
"id": "eed49873-5ff8-4864-be1e-0c1dbbdb7935",
"name": "附件数组",
"type": "n8n-nodes-base.code",
"position": [
-576,
240
],
"parameters": {
"jsCode": "return $input.first().json.attachments;"
},
"typeVersion": 2
},
{
"id": "5e81b55f-631c-4d88-9123-5d2da8672063",
"name": "发送消息文本",
"type": "n8n-nodes-evolution-api.evolutionApi",
"position": [
880,
1216
],
"parameters": {
"resource": "messages-api",
"remoteJid": "={{ $('Object message').first().json.conversation.meta.sender.phone_number }}",
"messageText": "={{ $('Object message').first().json.content }}",
"instanceName": "={{ $('When Executed by Another Workflow').first().json.nm_instancia_evolution }}",
"options_message": {
"delay": 5000,
"quoted": {
"messageQuoted": {
"messageId": "={{ $('Object message').item.json.content_attributes.in_reply_to_external_id.split(':')[1] }}"
}
}
}
},
"typeVersion": 1
},
{
"id": "31b9f881-e48e-4ba1-8594-f4461cf7059a",
"name": "发送视频消息",
"type": "n8n-nodes-evolution-api.evolutionApi",
"position": [
880,
960
],
"parameters": {
"media": "={{ $json.data_url }}",
"resource": "messages-api",
"operation": "send-video",
"remoteJid": "={{ $('Object message').first().json.conversation.meta.sender.phone_number }}",
"instanceName": "={{ $('When Executed by Another Workflow').first().json.nm_instancia_evolution }}",
"options_message": {
"quoted": {
"messageQuoted": {
"messageId": "={{ $('Object message').item.json.content_attributes.in_reply_to_external_id.split(':')[1] }}"
}
}
}
},
"typeVersion": 1
},
{
"id": "45454744-a936-4992-b656-fabb4e96e085",
"name": "发送音频消息",
"type": "n8n-nodes-evolution-api.evolutionApi",
"position": [
896,
736
],
"parameters": {
"media": "={{ $json.data_url }}",
"resource": "messages-api",
"operation": "send-audio",
"remoteJid": "={{ $('Object message').first().json.conversation.meta.sender.phone_number }}",
"instanceName": "={{ $('When Executed by Another Workflow').first().json.nm_instancia_evolution }}",
"options_message": {
"delay": 1200
}
},
"typeVersion": 1
},
{
"id": "c90e33a2-de5e-4bbb-ae44-30040f94ecc6",
"name": "发送图片消息",
"type": "n8n-nodes-evolution-api.evolutionApi",
"position": [
896,
528
],
"parameters": {
"media": "={{ $json.data_url }}",
"caption": "={{ $('Object message').first().json.content }}",
"resource": "messages-api",
"operation": "send-image",
"remoteJid": "={{ $('Object message').first().json.conversation.meta.sender.phone_number }}",
"instanceName": "={{ $('When Executed by Another Workflow').first().json.nm_instancia_evolution }}",
"options_message": {
"quoted": {
"messageQuoted": {
"messageId": "={{ $('Object message').item.json.content_attributes.in_reply_to_external_id.split(':')[1] }}"
}
}
}
},
"typeVersion": 1
},
{
"id": "df9cb908-9b6e-42f3-b5ed-3fc5e416580d",
"name": "发送文档消息",
"type": "n8n-nodes-evolution-api.evolutionApi",
"position": [
896,
304
],
"parameters": {
"media": "={{ $json.data_url }}",
"caption": "={{ $('Object message').first().json.content }}",
"fileName": "={{ decodeURIComponent($json.data_url.split('/').pop()) }}",
"resource": "messages-api",
"operation": "send-document",
"remoteJid": "={{ $('Object message').first().json.conversation.meta.sender.phone_number }}",
"instanceName": "={{ $('When Executed by Another Workflow').first().json.nm_instancia_evolution }}",
"options_message": {
"quoted": {
"messageQuoted": {
"messageId": "={{ $('Object message').item.json.content_attributes.in_reply_to_external_id.split(':')[1] }}"
}
}
}
},
"typeVersion": 1
},
{
"id": "9dd6f7a1-dd6f-4095-95a3-dbeb46c65d18",
"name": "检查附件文件类型",
"type": "n8n-nodes-base.switch",
"position": [
208,
256
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "File (PDF, Word, Excel and etc...)",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "af3b3471-982c-4903-a340-80657b66d4cc",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.file_type }}",
"rightValue": "file"
}
]
},
"renameOutput": true
},
{
"outputKey": "Image ",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "0e5902d4-1cb0-4334-9abf-29397a078c73",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.file_type }}",
"rightValue": "image"
}
]
},
"renameOutput": true
},
{
"outputKey": "Audio",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "c23ed758-1739-4595-ba8b-b1b0af3c00c1",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "=FixedExpression{{ $json.file_type }}FixedExpressionRename Output FixedExpressionOutput Name FixedExpression{{ $json.file_type }}",
"rightValue": "audio"
}
]
},
"renameOutput": true
},
{
"outputKey": "Video",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "6e3b2557-0b88-432b-a9ec-1f0adb83b790",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.file_type }}",
"rightValue": "video"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "d304f7ca-685d-4c20-a400-c9e62e6c2850",
"name": "循环附件数组",
"type": "n8n-nodes-base.splitInBatches",
"position": [
-16,
240
],
"parameters": {
"options": {}
},
"typeVersion": 3
},
{
"id": "5acb48f5-17e2-46ad-b42a-ad456629039e",
"name": "对象消息",
"type": "n8n-nodes-base.code",
"position": [
-2560,
640
],
"parameters": {
"jsCode": "let res = $('When Executed by Another Workflow').first().json.ds_msg;\n\nreturn res;"
},
"typeVersion": 2
},
{
"id": "dbd8e3fe-deb9-4677-88df-3f076bfe078f",
"name": "发送文本 - 满意度调查（Chatwoot 链接）",
"type": "n8n-nodes-evolution-api.evolutionApi",
"position": [
-1568,
1056
],
"parameters": {
"resource": "messages-api",
"remoteJid": "={{ $('Object message').first().json.conversation.meta.sender.phone_number }}",
"messageText": "={{ $('Object message').first().json.content }}",
"instanceName": "={{ $('When Executed by Another Workflow').first().json.nm_instancia_evolution }}",
"options_message": {}
},
"credentials": {
"evolutionApi": {
"id": "KO9PVs8kvAt2hWOa",
"name": "Evolution account 2"
}
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "7726f27a-9101-465e-9610-d3d11a4b0787",
"connections": {
"Switch": {
"main": [
[
{
"node": "Object message",
"type": "main",
"index": 0
}
],
[
{
"node": "No Operation, do nothing",
"type": "main",
"index": 0
}
]
]
},
"Gateway": {
"main": [
[],
[
{
"node": "Has attachment?",
"type": "main",
"index": 0
}
],
[
{
"node": "Send text - Satisfaction Survey (Link chatwoot)",
"type": "main",
"index": 0
}
]
]
},
"Possui texto?": {
"main": [
[
{
"node": "Send message text",
"type": "main",
"index": 0
}
]
]
},
"Object message": {
"main": [
[
{
"node": "Check if message is private",
"type": "main",
"index": 0
}
]
]
},
"Has attachment?": {
"main": [
[
{
"node": "Array of attachments",
"type": "main",
"index": 0
}
],
[
{
"node": "Possui texto?",
"type": "main",
"index": 0
}
]
]
},
"Send audio message": {
"main": [
[
{
"node": "Loop array of attachments",
"type": "main",
"index": 0
}
]
]
},
"Send image message": {
"main": [
[
{
"node": "Loop array of attachments",
"type": "main",
"index": 0
}
]
]
},
"Send video message": {
"main": [
[
{
"node": "Loop array of attachments",
"type": "main",
"index": 0
}
]
]
},
"Array of attachments": {
"main": [
[
{
"node": "Loop array of attachments",
"type": "main",
"index": 0
}
]
]
},
"Send document message": {
"main": [
[
{
"node": "Loop array of attachments",
"type": "main",
"index": 0
}
]
]
},
"Loop array of attachments": {
"main": [
[],
[
{
"node": "Check attachment file type",
"type": "main",
"index": 0
}
]
]
},
"Check attachment file type": {
"main": [
[
{
"node": "Send document message",
"type": "main",
"index": 0
}
],
[
{
"node": "Send image message",
"type": "main",
"index": 0
}
],
[
{
"node": "Send audio message",
"type": "main",
"index": 0
}
],
[
{
"node": "Send video message",
"type": "main",
"index": 0
}
]
]
},
"Check if message is private": {
"main": [
[
{
"node": "Gateway",
"type": "main",
"index": 0
}
],
[
{
"node": "No Operation, do nothing",
"type": "main",
"index": 0
}
]
]
},
"When Executed by Another Workflow": {
"main": [
[
{
"node": "Switch",
"type": "main",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
高级 - 客服机器人
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
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工作流信息
难度等级
高级
节点数量22
分类1
节点类型8
作者
Thiago Vazzoler Loureiro
@thiagovazzolerBuilding Custom Automations with n8n | Node.js Developer | Integration Specialist | Open Source Contributor If you need help with n8n workflows, API integrations, or custom nodes, feel free to connect on LinkedIn: http://linkedin.com/in/thiago-vazzoler-loureiro-24056227
外部链接
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