主动智能客户支持中心
中级
这是一个Ticket Management, AI Summarization领域的自动化工作流，包含 14 个节点。主要使用 If, Code, Gmail, Slack, Trello 等节点。 使用GPT-4、Gmail和Trello的自动邮件支持分诊
前置要求
- •Google 账号和 Gmail API 凭证
- •Slack Bot Token 或 Webhook URL
- •Google Sheets API 凭证
- •OpenAI API Key
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"id": "2ddSyC3XvHRUnNMs",
"meta": {
"instanceId": "a287613f1596da776459594685fbf4e2b4a12124f80ab8c8772f5e37bff103ae",
"templateCredsSetupCompleted": true
},
"name": "主动智能客户支持中心",
"tags": [],
"nodes": [
{
"id": "e0c8199f-ee1b-4415-980e-89fa9961d9cd",
"name": "Gmail 触发器",
"type": "n8n-nodes-base.gmailTrigger",
"position": [
0,
-80
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "a704cc0d-88dd-4621-9da7-d494d7e1ea15",
"name": "用于分诊、情感分析和草稿撰写的AI Agent",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
224,
-80
],
"parameters": {},
"typeVersion": 1.8
},
{
"id": "75d973d7-81c6-415f-b7d6-96922b9d5b53",
"name": "解析AI输出",
"type": "n8n-nodes-base.code",
"position": [
624,
-80
],
"parameters": {},
"typeVersion": 2
},
{
"id": "fe0e2e5f-6097-481c-8e77-3144960a3a70",
"name": "检查关键问题",
"type": "n8n-nodes-base.if",
"position": [
848,
-64
],
"parameters": {},
"typeVersion": 2.2
},
{
"id": "fd075870-104d-49df-a71c-e8a513f22a06",
"name": "高优先级警报",
"type": "n8n-nodes-base.slack",
"position": [
1088,
-64
],
"webhookId": "5d641e28-73dc-4e65-901e-79156d31be0c",
"parameters": {},
"typeVersion": 2.3
},
{
"id": "09f642a2-2a25-4419-b855-021680aed4be",
"name": "创建支持工单",
"type": "n8n-nodes-base.trello",
"position": [
1312,
-64
],
"parameters": {},
"typeVersion": 1
},
{
"id": "8e117fcd-5b90-4006-b8ef-0b2d0975cc39",
"name": "自动回复",
"type": "n8n-nodes-base.if",
"position": [
1088,
128
],
"parameters": {},
"typeVersion": 2.2
},
{
"id": "c40ebf01-019b-40ea-a9ce-06ce0ce829d9",
"name": "发送消息",
"type": "n8n-nodes-base.gmail",
"position": [
1312,
128
],
"webhookId": "5092d7ed-316a-4978-b24d-0836669e0faa",
"parameters": {},
"typeVersion": 2.1
},
{
"id": "cc79989b-991e-42aa-9873-b238869bb90c",
"name": "记录数据",
"type": "n8n-nodes-base.googleSheets",
"position": [
1504,
-64
],
"parameters": {},
"typeVersion": 4.6
},
{
"id": "69a1619c-ec6c-413c-a8bb-f59394275203",
"name": "便签",
"type": "n8n-nodes-base.stickyNote",
"position": [
-64,
-128
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "1dc75ed9-a84a-4f2c-af08-ca353b68f385",
"name": "便签1",
"type": "n8n-nodes-base.stickyNote",
"position": [
192,
-128
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "c1ed676b-4410-4ade-bc86-78e9266fb739",
"name": "便签2",
"type": "n8n-nodes-base.stickyNote",
"position": [
800,
-128
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "b372c700-f194-42c0-8d96-3292b9a93e22",
"name": "便签3",
"type": "n8n-nodes-base.stickyNote",
"position": [
1056,
-128
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "32a617f8-612e-4f31-8837-5d97d73e244e",
"name": "便签4",
"type": "n8n-nodes-base.stickyNote",
"position": [
-64,
128
],
"parameters": {
"content": ""
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "dbff2037-896a-4c53-a978-07cbb0d9b845",
"connections": {
"Gmail Trigger": {
"main": [
[
{
"node": "AI Agent for Triage, Sentiment & Drafting",
"type": "main",
"index": 0
}
]
]
},
"Parse AI Output": {
"main": [
[
{
"node": "Check for Critical Issues",
"type": "main",
"index": 0
}
]
]
},
"Automate Response": {
"main": [
[
{
"node": "Send a message",
"type": "main",
"index": 0
}
]
]
},
"High-Priority Alert": {
"main": [
[
{
"node": "Create Support Ticket",
"type": "main",
"index": 0
}
]
]
},
"Create Support Ticket": {
"main": [
[
{
"node": "Log Data",
"type": "main",
"index": 0
}
]
]
},
"Check for Critical Issues": {
"main": [
[
{
"node": "High-Priority Alert",
"type": "main",
"index": 0
}
],
[
{
"node": "Automate Response",
"type": "main",
"index": 0
}
]
]
},
"AI Agent for Triage, Sentiment & Drafting": {
"main": [
[
{
"node": "Parse AI Output",
"type": "main",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
中级 - 工单管理, AI 摘要总结
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
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工作流信息
难度等级
中级
节点数量14
分类2
节点类型9
作者
Marth
@marthSimplifying Business with Smart Automation. I create and share user-friendly, highly efficient n8n workflow templates for SMEs, focusing on digital marketing, sales, and operational excellence. Get ready to automate, innovate, and elevate your business. Connect me on Linkedin for custom solutions.
外部链接
在 n8n.io 查看 →
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