8
n8n 中文网amn8n.com

使用AI自动分类支持邮件并路由到Teams

中级

这是一个Ticket Management, AI Summarization领域的自动化工作流，包含 9 个节点。主要使用 Jira, OpenAi, Switch, EmailSend, EmailReadImap 等节点。 使用OpenAI自动分类支持邮件并通过Jira集成路由到Teams

前置要求
  • •OpenAI API Key

使用的节点 (9)

Jira
OpenAi
Switch
EmailSend
StickyNote
EmailReadImap

分类

工单管理
AI 摘要总结
工作流预览
可视化展示节点连接关系，支持缩放和平移
React Flow
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
  "id": "Eael5MC2doHgipoj",
  "meta": {
    "instanceId": "dd69efaf8212c74ad206700d104739d3329588a6f3f8381a46a481f34c9cc281",
    "templateCredsSetupCompleted": true
  },
  "name": "使用 AI 自动分类支持邮件并路由到 Teams",
  "tags": [],
  "nodes": [
    {
      "id": "1cc38dd8-7be0-439c-9bff-1747c4cb41f0",
      "name": "IMAP 邮件",
      "type": "n8n-nodes-base.emailReadImap",
      "position": [
        -1320,
        -120
      ],
      "parameters": {
        "options": {}
      },
      "credentials": {
        "imap": {
          "id": "zTEGYssr7MSVeCs3",
          "name": "IMAP-test"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "9eafb912-b9b8-4e07-8ae3-dfd9407e12e0",
      "name": "OpenAI",
      "type": "n8n-nodes-base.openAi",
      "position": [
        -1100,
        -120
      ],
      "parameters": {
        "operation": "chat",
        "requestOptions": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "CDQ16eImh6D4tY15",
          "name": "OpenAi account 2 - test"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "66d83acc-b961-4baf-97f4-0f4a1a7aff30",
      "name": "切换",
      "type": "n8n-nodes-base.switch",
      "position": [
        -880,
        -141
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "3be96880-5fb2-46af-9f7d-9228b87df0fc",
      "name": "发送账单邮件",
      "type": "n8n-nodes-base.emailSend",
      "position": [
        -660,
        -320
      ],
      "parameters": {
        "text": "=Forwarded Email:\n\nSubject: {{$node[\"IMAP Email\"].json[\"subject\"]}}\nFrom: {{$node[\"IMAP Email\"].json[\"from\"]}}\nContent: {{$node[\"IMAP Email\"].json[\"text\"]}}",
        "options": {},
        "subject": "=Fwd: {{$node[\"IMAP Email\"].json[\"subject\"]}}",
        "toEmail": "billing@yourdomain.com",
        "fromEmail": "support@yourdomain.com"
      },
      "credentials": {
        "smtp": {
          "id": "G1kyF8cSWTZ4vouN",
          "name": "SMTP -test"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "104ae235-3ba0-45b2-b57f-6f6dbac92a75",
      "name": "发送错误邮件",
      "type": "n8n-nodes-base.emailSend",
      "position": [
        -660,
        -120
      ],
      "parameters": {
        "text": "=Forwarded Email:\n\nSubject: {{$node[\"IMAP Email\"].json[\"subject\"]}}\nFrom: {{$node[\"IMAP Email\"].json[\"from\"]}}\nContent: {{$node[\"IMAP Email\"].json[\"text\"]}}",
        "options": {},
        "subject": "=Fwd: {{$node[\"IMAP Email\"].json[\"subject\"]}}",
        "toEmail": "bugs@yourdomain.com",
        "fromEmail": "support@yourdomain.com"
      },
      "credentials": {
        "smtp": {
          "id": "G1kyF8cSWTZ4vouN",
          "name": "SMTP -test"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "80aa19c6-86c2-43e7-9e87-61082b00eb91",
      "name": "发送功能邮件",
      "type": "n8n-nodes-base.emailSend",
      "position": [
        -660,
        80
      ],
      "parameters": {
        "text": "=Forwarded Email:\n\nSubject: {{$node[\"IMAP Email\"].json[\"subject\"]}}\nFrom: {{$node[\"IMAP Email\"].json[\"from\"]}}\nContent: {{$node[\"IMAP Email\"].json[\"text\"]}}",
        "options": {},
        "subject": "=Fwd: {{$node[\"IMAP Email\"].json[\"subject\"]}}",
        "toEmail": "features@yourdomain.com",
        "fromEmail": "support@yourdomain.com"
      },
      "credentials": {
        "smtp": {
          "id": "G1kyF8cSWTZ4vouN",
          "name": "SMTP -test"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "1d4347c1-dd66-40a3-9228-a5e78365b201",
      "name": "创建 Jira 任务",
      "type": "n8n-nodes-base.jira",
      "position": [
        -440,
        -120
      ],
      "parameters": {
        "project": {
          "__rl": true,
          "mode": "id",
          "value": "12346"
        },
        "summary": "=Support Request: {{$node[\"IMAP Email\"].json[\"subject\"]}}",
        "issueType": "Task",
        "additionalFields": {}
      },
      "credentials": {
        "jiraSoftwareCloudApi": {
          "id": "cP7JyAE1RB0zcBon",
          "name": "Jira SW Cloud  - test"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "764ccc7c-1f45-4518-877b-e77c26467425",
      "name": "发送自动回复",
      "type": "n8n-nodes-base.emailSend",
      "position": [
        -220,
        -120
      ],
      "parameters": {
        "text": "Thank you for contacting support. We have received your email and will address it promptly. Your request has been classified as {{$node[\"OpenAI\"].json[\"text\"]}}.",
        "options": {},
        "subject": "Re: {{$node[\"IMAP Email\"].json[\"subject\"]}}",
        "toEmail": "={{$node[\"IMAP Email\"].json[\"from\"]}}",
        "fromEmail": "support@yourdomain.com"
      },
      "credentials": {
        "smtp": {
          "id": "G1kyF8cSWTZ4vouN",
          "name": "SMTP -test"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "b59375bf-b0f7-4d5d-b3a9-812deeb3bb17",
      "name": "便签",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1520,
        -480
      ],
      "parameters": {
        "width": 560,
        "height": 260,
        "content": "## 主要组件"
      },
      "typeVersion": 1
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "8efa3f11-b8f1-48fb-898e-702e39836755",
  "connections": {
    "OpenAI": {
      "main": [
        [
          {
            "node": "Switch",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Switch": {
      "main": [
        [
          {
            "node": "Send Billing Email",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Send Bug Email",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Send Feature Email",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "IMAP Email": {
      "main": [
        [
          {
            "node": "OpenAI",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Send Bug Email": {
      "main": [
        [
          {
            "node": "Create Jira Task",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Create Jira Task": {
      "main": [
        [
          {
            "node": "Send Autoresponse",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Send Billing Email": {
      "main": [
        [
          {
            "node": "Create Jira Task",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Send Feature Email": {
      "main": [
        [
          {
            "node": "Create Jira Task",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}
常见问题

如何使用这个工作流？

复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。

这个工作流适合什么场景？

中级 - 工单管理, AI 摘要总结

需要付费吗？

本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。

相关工作流推荐

使用AI和Google日历为销售会议自动生成社交媒体简报
使用GPT-4、LinkedIn数据和WhatsApp发送自动生成销售会议简报
Set
Html
Wait
+12
19 节点Oneclick AI Squad
客户关系管理
使用AI和邮件解析自动化简历筛选与候选人验证
使用AI和邮件解析自动化简历筛选与候选人验证
If
Code
Wait
+5
14 节点Oneclick AI Squad
人力资源
使用Groq AI和Pinecone的自动邮件分类与回复系统
使用Groq AI和Pinecone的自动邮件分类与回复系统
Code
Switch
Twitter
+14
38 节点Rajeet Nair
工单管理
通过电子邮件管理AWS IAM用户
通过电子邮件命令自动化AWS IAM用户管理
Code
Aws Iam
Switch
+3
13 节点Oneclick AI Squad
开发运维
Instagram客户投诉转支持工单+SLA自动化
使用Claude AI、工单和SLA管理自动化Instagram投诉处理
If
Set
Cron
+7
31 节点Oneclick AI Squad
工单管理
对话式旅行预订器：使用 AI 自动化航班和酒店预订
对话式旅行预订器：使用 GPT-3.5 自动化航班和酒店预订
Code
Open Ai
Switch
+5
21 节点Oneclick AI Squad
客服机器人
工作流信息
难度等级
中级
节点数量9
分类2
节点类型6
难度说明

适合有一定经验的用户，包含 6-15 个节点的中等复杂度工作流

作者
Oneclick AI Squad

Oneclick AI Squad

@oneclick-ai

The AI Squad Initiative is a pioneering effort to build, automate and scale AI-powered workflows using n8n.io. Our mission is to help individuals and businesses integrate AI agents seamlessly into their daily operations from automating tasks and enhancing productivity to creating innovative, intelligent solutions. We design modular, reusable AI workflow templates that empower creators, developers and teams to supercharge their automation with minimal effort and maximum impact.

外部链接
在 n8n.io 查看 →

分享此工作流