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支持总监代理与客户支持团队

高级

这是一个Support Chatbot, AI Chatbot领域的自动化工作流，包含 18 个节点。主要使用 Agent, AgentTool, ToolThink, ChatTrigger, LmChatOpenAi 等节点。 基于 OpenAI O3 + GPT-4.1-mini 多代理团队的全面客户支持

前置要求
  • •OpenAI API Key

使用的节点 (18)

StickyNote
Agent
AgentTool
ToolThink
ChatTrigger
LmChatOpenAi

分类

客服机器人
AI 聊天机器人
工作流预览
可视化展示节点连接关系，支持缩放和平移
React Flow
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
  "meta": {
    "instanceId": "12e6f290a974a1eee154f8d915aade185e90e826260e6aeab8a087ba7386a1bc",
    "templateCredsSetupCompleted": true
  },
  "name": "支持总监代理与客户支持团队",
  "nodes": [
    {
      "id": "support-chat-trigger",
      "name": "当收到聊天消息时",
      "type": "@n8n/n8n-nodes-langchain.chatTrigger",
      "position": [
        -2864,
        -576
      ],
      "webhookId": "support-webhook-id",
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.1
    },
    {
      "id": "support-director-agent",
      "name": "支持总监代理",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        -2640,
        -816
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 2.1
    },
    {
      "id": "support-think",
      "name": "思考",
      "type": "@n8n/n8n-nodes-langchain.toolThink",
      "position": [
        -2512,
        -496
      ],
      "parameters": {},
      "typeVersion": 1.1
    },
    {
      "id": "tier1-agent",
      "name": "一线支持代理",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -2240,
        -96
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in first-line customer support, basic troubleshooting, account assistance, and general inquiries"
      },
      "typeVersion": 2.2
    },
    {
      "id": "technical-agent",
      "name": "技术支持专家",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1280,
        -704
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in complex technical issues, API debugging, integration problems, and advanced troubleshooting"
      },
      "typeVersion": 2.2
    },
    {
      "id": "success-agent",
      "name": "客户成功顾问",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1840,
        -304
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in customer onboarding, feature adoption, account health monitoring, and retention strategies"
      },
      "typeVersion": 2.2
    },
    {
      "id": "knowledge-agent",
      "name": "知识库经理",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1328,
        -80
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in creating help articles, FAQs, documentation, and knowledge management"
      },
      "typeVersion": 2.2
    },
    {
      "id": "escalation-agent",
      "name": "升级处理专员",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1744,
        -1024
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in handling escalated complaints, priority issues, VIP customer problems, and crisis management"
      },
      "typeVersion": 2.2
    },
    {
      "id": "qa-agent",
      "name": "质量保证专家",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1344,
        -1264
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in support quality monitoring, response evaluation, team performance analysis, and improvement recommendations"
      },
      "typeVersion": 2.2
    },
    {
      "id": "director-model",
      "name": "OpenAI 聊天模型总监",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -2672,
        -496
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "o3",
          "cachedResultName": "o3"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "tier1-model",
      "name": "OpenAI 聊天模型1",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -2208,
        368
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "technical-model",
      "name": "OpenAI 聊天模型2",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1312,
        -496
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "success-model",
      "name": "OpenAI 聊天模型",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1824,
        -144
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "knowledge-model",
      "name": "OpenAI 聊天模型",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1328,
        96
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "escalation-model",
      "name": "OpenAI 聊天模型",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1776,
        -768
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "qa-model",
      "name": "OpenAI 聊天模型",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1312,
        -944
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "header-sticky",
      "name": "便签标题",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -3808,
        -880
      ],
      "parameters": {
        "color": 5,
        "width": 580,
        "height": 320,
        "content": "======================================="
      },
      "typeVersion": 1
    },
    {
      "id": "main-sticky",
      "name": "便签主体",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -3808,
        -544
      ],
      "parameters": {
        "color": 5,
        "width": 740,
        "height": 2500,
        "content": "## 🧠 **支持总监与客户支持团队 - AI 工作流**"
      },
      "typeVersion": 1
    }
  ],
  "connections": {
    "Think": {
      "ai_tool": [
        [
          {
            "node": "Support Director Agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "Escalation Handler": {
      "ai_tool": [
        [
          {
            "node": "Support Director Agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model1": {
      "ai_languageModel": [
        [
          {
            "node": "Tier 1 Support Agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model2": {
      "ai_languageModel": [
        [
          {
            "node": "Technical Support Specialist",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model3": {
      "ai_languageModel": [
        [
          {
            "node": "Customer Success Advocate",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model4": {
      "ai_languageModel": [
        [
          {
            "node": "Knowledge Base Manager",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model5": {
      "ai_languageModel": [
        [
          {
            "node": "Escalation Handler",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model6": {
      "ai_languageModel": [
        [
          {
            "node": "Quality Assurance Specialist",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "Tier 1 Support Agent": {
      "ai_tool": [
        [
          {
            "node": "Support Director Agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "Knowledge Base Manager": {
      "ai_tool": [
        [
          {
            "node": "Support Director Agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "Customer Success Advocate": {
      "ai_tool": [
        [
          {
            "node": "Support Director Agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model Director": {
      "ai_languageModel": [
        [
          {
            "node": "Support Director Agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "When chat message received": {
      "main": [
        [
          {
            "node": "Support Director Agent",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Quality Assurance Specialist": {
      "ai_tool": [
        [
          {
            "node": "Support Director Agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "Technical Support Specialist": {
      "ai_tool": [
        [
          {
            "node": "Support Director Agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    }
  }
}
常见问题

如何使用这个工作流？

复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。

这个工作流适合什么场景？

高级 - 客服机器人, AI 聊天机器人

需要付费吗？

本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。

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工作流信息
难度等级
高级
节点数量18
分类2
节点类型6
难度说明

适合高级用户，包含 16+ 个节点的复杂工作流

作者
Yaron Been

Yaron Been

@yaron-nofluff

Building AI Agents and Automations | Growth Marketer | Entrepreneur | Book Author & Podcast Host If you need any help with Automations, feel free to reach out via linkedin: https://www.linkedin.com/in/yaronbeen/ And check out my Youtube channel: https://www.youtube.com/@YaronBeen/videos

外部链接
在 n8n.io 查看 →

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