自动发送每日GLPI待处理工单通知到Microsoft Teams
高级
这是一个Ticket Management领域的自动化工作流，包含 19 个节点。主要使用 If, SplitOut, Aggregate, HttpRequest, MicrosoftTeams 等节点。 自动发送每日GLPI待处理工单通知到Microsoft Teams
前置要求
- •可能需要目标 API 的认证凭证
分类
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"meta": {
"instanceId": "9a6585d268bcb16af660ea2f3e8e0a8881962c92868e9c530eb83c6c580731c3",
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "b42b5224-f6c3-4f89-a1de-4edc6b4be539",
"name": "获取待处理案例",
"type": "n8n-nodes-base.httpRequest",
"position": [
-1488,
-240
],
"parameters": {
"url": "https://\"your_glpi_server\"/apirest.php/search/Ticket/",
"options": {},
"sendQuery": true,
"sendHeaders": true,
"queryParameters": {
"parameters": [
{
"name": "criteria[0][field]",
"value": "5"
},
{
"name": "criteria[0][searchtype]",
"value": "equals"
},
{
"name": "criteria[0][value]",
"value": "8"
},
{
"name": "criteria[1][link]",
"value": "AND"
},
{
"name": "criteria[1][field]",
"value": "12"
},
{
"name": "criteria[1][searchtype]",
"value": "equals"
},
{
"name": "criteria[1][value]",
"value": "2"
},
{
"name": "criteria[2][link]",
"value": "AND"
},
{
"name": "criteria[2][field]",
"value": "15"
},
{
"name": "criteria[2][searchtype]",
"value": "morethan"
},
{
"name": "criteria[2][value]",
"value": "2024-08-01"
},
{
"name": "criteria[3][link]",
"value": "AND"
},
{
"name": "criteria[3][field]",
"value": "80"
},
{
"name": "criteria[3][searchtype]",
"value": "contains"
},
{
"name": "criteria[3][value]",
"value": "entity_name"
},
{
"name": "order",
"value": "DESC"
}
]
},
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
},
{
"name": "Session-Token",
"value": "={{ $json.session_token }}"
},
{
"name": "App-Token",
"value": "=\"Your App Token is here\""
}
]
}
},
"typeVersion": 4.2
},
{
"id": "1fcb5ffb-a90a-4b15-be54-e82f5c0cdefc",
"name": "计划触发器",
"type": "n8n-nodes-base.scheduleTrigger",
"position": [
-2592,
-112
],
"parameters": {
"rule": {
"interval": [
{
"triggerAtHour": 8
}
]
}
},
"typeVersion": 1.2
},
{
"id": "8851baa4-a224-4167-907a-47a4e9e37539",
"name": "遍历项目",
"type": "n8n-nodes-base.splitInBatches",
"position": [
-624,
-352
],
"parameters": {
"options": {}
},
"typeVersion": 3
},
{
"id": "8becb3db-a506-4928-bc7c-e5e436d1832d",
"name": "无操作，不执行任何操作",
"type": "n8n-nodes-base.noOp",
"position": [
-848,
48
],
"parameters": {},
"typeVersion": 1
},
{
"id": "ec77f17f-56da-4992-8c68-83bb2269fa2f",
"name": "创建聊天消息",
"type": "n8n-nodes-base.microsoftTeams",
"position": [
-112,
16
],
"webhookId": "271fa446-06a9-4f8b-ae2e-108bab4a7d50",
"parameters": {
"chatId": {
"__rl": true,
"mode": "list",
"value": ""
},
"message": "=## Action Required: Pending Cases\n\n**Title:** {{ $json['1'] }}\n\n**ID:** {{ $json['2'] }}\n\n**Due Date:** {{ $json['18'] }}",
"options": {
"includeLinkToWorkflow": false
},
"resource": "chatMessage"
},
"credentials": {
"microsoftTeamsOAuth2Api": {
"id": "oerlPnsFHwreLDUb",
"name": "Microsoft Teams account 2"
}
},
"typeVersion": 2
},
{
"id": "41990118-4edf-4945-b5d4-8a21381b5914",
"name": "拆分输出",
"type": "n8n-nodes-base.splitOut",
"position": [
-896,
-304
],
"parameters": {
"options": {},
"fieldToSplitOut": "data"
},
"typeVersion": 1
},
{
"id": "86a3660a-7985-4045-8514-a411ce9eb756",
"name": "聚合",
"type": "n8n-nodes-base.aggregate",
"position": [
-336,
-432
],
"parameters": {
"options": {},
"aggregate": "aggregateAllItemData"
},
"typeVersion": 1
},
{
"id": "0a8a2fa2-9e52-4bfd-ac48-d41e1d0926d3",
"name": "无操作，不执行任何操作1",
"type": "n8n-nodes-base.noOp",
"position": [
192,
-432
],
"parameters": {},
"typeVersion": 1
},
{
"id": "fbf9fa0f-cfa5-4ea2-935a-18286fd9817d",
"name": "便签",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2656,
-288
],
"parameters": {
"height": 320,
"content": "## 计划触发器"
},
"typeVersion": 1
},
{
"id": "8f908a3f-db32-42e8-bdcc-9586b4f8affd",
"name": "获取会话令牌",
"type": "n8n-nodes-base.httpRequest",
"position": [
-2064,
-128
],
"parameters": {
"url": "https://\"your_glpi_server\"/apirest.php/initSession/",
"options": {},
"sendHeaders": true,
"authentication": "genericCredentialType",
"genericAuthType": "httpBasicAuth",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
},
{
"name": "App-Token",
"value": "\"Your App Token is here\""
}
]
}
},
"credentials": {
"httpBasicAuth": {
"id": "7dcUgKfChVkBmVFm",
"name": "GLPI"
}
},
"typeVersion": 4.2
},
{
"id": "6cee6b63-c04d-4981-b153-d6b6056c45c9",
"name": "便签 1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2384,
-448
],
"parameters": {
"color": 4,
"width": 544,
"height": 480,
"content": "## 节点 HTTP 请求"
},
"typeVersion": 1
},
{
"id": "54572b4a-0383-42d8-bca5-25a215eb89d8",
"name": "便签 2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1808,
-688
],
"parameters": {
"color": 4,
"width": 480,
"height": 720,
"content": "## 节点 HTTP 请求"
},
"typeVersion": 1
},
{
"id": "f2dc0e3a-c751-42d2-8d19-0b985ca71287",
"name": "便签 3",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1280,
-496
],
"parameters": {
"height": 464,
"content": "## 节点 IF"
},
"typeVersion": 1
},
{
"id": "6a1e7b75-a078-4b4d-8e1b-06ac30e86da4",
"name": "是否有任何进行中的案例？",
"type": "n8n-nodes-base.if",
"position": [
-1200,
-224
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "64c7b2af-b7be-4e72-bee4-380072abe2b7",
"operator": {
"type": "number",
"operation": "gt"
},
"leftValue": "={{ $json.totalcount }}",
"rightValue": 0
}
]
}
},
"typeVersion": 2.2
},
{
"id": "a239f6ad-6e4b-4c94-b453-0cae8890c536",
"name": "便签 4",
"type": "n8n-nodes-base.stickyNote",
"position": [
-960,
-496
],
"parameters": {
"width": 224,
"height": 352,
"content": "## 节点拆分输出"
},
"typeVersion": 1
},
{
"id": "233cfc69-c272-4c75-a37d-8889efb7537b",
"name": "便签 5",
"type": "n8n-nodes-base.stickyNote",
"position": [
-432,
-544
],
"parameters": {
"width": 272,
"height": 272,
"content": "## 节点聚合"
},
"typeVersion": 1
},
{
"id": "60d13886-f13c-441a-8afa-b5ec6c527a43",
"name": "结束会话",
"type": "n8n-nodes-base.httpRequest",
"position": [
-32,
-432
],
"parameters": {
"url": "https://\"your_glpi_server\"/apirest.php/killSession/",
"options": {},
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Session-Token",
"value": "={{ $('Get session token').item.json.session_token }}"
},
{
"name": "App-Token",
"value": "\"Your App Token is here\""
}
]
}
},
"typeVersion": 4.2
},
{
"id": "c0c8285f-54c0-4d8d-8e91-51f28068f0a4",
"name": "便签6",
"type": "n8n-nodes-base.stickyNote",
"position": [
-128,
-704
],
"parameters": {
"width": 272,
"height": 432,
"content": "## 节点结束会话"
},
"typeVersion": 1
},
{
"id": "0d5a053a-452e-4cad-8106-a87d1098faf4",
"name": "便签7",
"type": "n8n-nodes-base.stickyNote",
"position": [
-544,
-224
],
"parameters": {
"color": 5,
"width": 832,
"height": 400,
"content": "## 创建聊天消息"
},
"typeVersion": 1
}
],
"pinData": {},
"connections": {
"Aggregate": {
"main": [
[
{
"node": "End session",
"type": "main",
"index": 0
}
]
]
},
"Split Out": {
"main": [
[
{
"node": "Loop Over Items",
"type": "main",
"index": 0
}
]
]
},
"End session": {
"main": [
[
{
"node": "No Operation, do nothing1",
"type": "main",
"index": 0
}
]
]
},
"Loop Over Items": {
"main": [
[
{
"node": "Aggregate",
"type": "main",
"index": 0
}
],
[
{
"node": "Create chat message",
"type": "main",
"index": 0
}
]
]
},
"Schedule Trigger": {
"main": [
[
{
"node": "Get session token",
"type": "main",
"index": 0
}
]
]
},
"Get pending cases": {
"main": [
[
{
"node": "Are there any ongoing cases?",
"type": "main",
"index": 0
}
]
]
},
"Get session token": {
"main": [
[
{
"node": "Get pending cases",
"type": "main",
"index": 0
}
]
]
},
"Create chat message": {
"main": [
[
{
"node": "Loop Over Items",
"type": "main",
"index": 0
}
]
]
},
"Are there any ongoing cases?": {
"main": [
[
{
"node": "Split Out",
"type": "main",
"index": 0
}
],
[
{
"node": "No Operation, do nothing",
"type": "main",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
高级 - 工单管理
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
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工作流信息
难度等级
高级
节点数量19
分类1
节点类型9
作者
Luis Hernandez
@integropenAbout the Author GLPI & Automation Enthusiast I've been working with GLPI and service desk tools for several years, and I got tired of manually checking for pending tickets every morning. Like many IT folks, I found myself either forgetting to check or spending too much time hunting through the interface.
外部链接
在 n8n.io 查看 →
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