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基于 Trello 的自动化支持工单与客户通知系统

中级

这是一个Ticket Management, Multimodal AI领域的自动化工作流,包含 6 个节点。主要使用 Gmail, Slack, Trello, GmailTrigger 等节点。 使用Gmail、Trello和Slack通知的自动化支持工单系统

前置要求
  • Google 账号和 Gmail API 凭证
  • Slack Bot Token 或 Webhook URL
工作流预览
可视化展示节点连接关系,支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入,即可使用此工作流
{
  "id": "9J2FyWzcbT7QeUy7",
  "meta": {
    "instanceId": "a287613f1596da776459594685fbf4e2b4a12124f80ab8c8772f5e37bff103ae"
  },
  "name": "基于 Trello 的自动化支持工单与客户通知系统",
  "tags": [],
  "nodes": [
    {
      "id": "d2d907c4-727e-4fbb-9ba5-4154c7f8327e",
      "name": "监控支持收件箱",
      "type": "n8n-nodes-base.gmailTrigger",
      "position": [
        0,
        0
      ],
      "parameters": {
        "filters": {},
        "pollTimes": {
          "item": [
            {
              "mode": "everyMinute"
            }
          ]
        }
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "QFfaHpKmgq4YPiRN",
          "name": "temp"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "883b7b88-46af-419e-adf2-602d86696244",
      "name": "创建新支持工单",
      "type": "n8n-nodes-base.trello",
      "position": [
        208,
        0
      ],
      "parameters": {
        "name": "=New Support Request from {{ $json.from }}",
        "listId": "YOUR_INCOMING_LIST_ID",
        "description": "=主题:{{ $json.subject }}",
        "additionalFields": {}
      },
      "credentials": {
        "trelloApi": {
          "id": "sKY3UCBX3DQ86cOC",
          "name": "temp"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "bbd0b5a9-9916-464a-b2ae-fd810bdf21a5",
      "name": "发送自动确认",
      "type": "n8n-nodes-base.gmail",
      "position": [
        416,
        0
      ],
      "webhookId": "6bd6375f-c270-475d-8330-7356e42f39dd",
      "parameters": {
        "sendTo": "={{ $json.from }}",
        "message": "Hi there, thanks for reaching out. We've received your request and have created a new ticket. Our team will get back to you shortly.",
        "options": {},
        "subject": "=Re: {{ $json.subject }}"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "QFfaHpKmgq4YPiRN",
          "name": "temp"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "e86342f8-f202-46b4-8f19-537b59f13ae0",
      "name": "通知支持团队",
      "type": "n8n-nodes-base.slack",
      "position": [
        624,
        0
      ],
      "webhookId": "31d46455-c6a7-4850-bc3f-7bec30c5a783",
      "parameters": {
        "text": "=*New Support Ticket!* A new ticket from *{{ $json.from }}* has been created in Trello.",
        "select": "channel",
        "channelId": {
          "__rl": true,
          "mode": "id",
          "value": "YOUR_SUPPORT_CHANNEL_ID"
        },
        "otherOptions": {}
      },
      "credentials": {
        "slackApi": {
          "id": "AFKF0YsguyhsagR0",
          "name": "temp"
        }
      },
      "typeVersion": 2.3
    },
    {
      "id": "087529b4-b2d1-480b-9fff-67ca6b8e5365",
      "name": "便签",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -80,
        -64
      ],
      "parameters": {
        "width": 928,
        "height": 256,
        "content": "## 流程"
      },
      "typeVersion": 1
    },
    {
      "id": "12cd4344-0050-49d4-8a85-618c8d54c3a3",
      "name": "便签1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -80,
        256
      ],
      "parameters": {
        "color": 3,
        "width": 912,
        "height": 1136,
        "content": "# 工作流说明:自动化支持工单与客户通知系统"
      },
      "typeVersion": 1
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "d5b794f7-109b-4fbd-b416-dcbae272ad79",
  "connections": {
    "Watch Support Inbox": {
      "main": [
        [
          {
            "node": "Create New Support Ticket",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Create New Support Ticket": {
      "main": [
        [
          {
            "node": "Send Automatic Confirmation",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Send Automatic Confirmation": {
      "main": [
        [
          {
            "node": "Notify Support Team",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}
常见问题

如何使用这个工作流?

复制上方的 JSON 配置代码,在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」,粘贴配置后根据需要修改凭证设置即可。

这个工作流适合什么场景?

中级 - 工单管理, 多模态 AI

需要付费吗?

本工作流完全免费,您可以直接导入使用。但请注意,工作流中使用的第三方服务(如 OpenAI API)可能需要您自行付费。

工作流信息
难度等级
中级
节点数量6
分类2
节点类型5
难度说明

适合有一定经验的用户,包含 6-15 个节点的中等复杂度工作流

作者
Marth

Marth

@marth

Simplifying Business with Smart Automation. I create and share user-friendly, highly efficient n8n workflow templates for SMEs, focusing on digital marketing, sales, and operational excellence. Get ready to automate, innovate, and elevate your business. Connect me on Linkedin for custom solutions.

外部链接
在 n8n.io 查看

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