从Easy Redmine自动发送帮助台工单提醒到Microsoft Teams
中级
这是一个Ticket Management, Multimodal AI领域的自动化工作流,包含 9 个节点。主要使用 Set, Webhook, MicrosoftTeams, Agent, LmChatOpenAi 等节点。 从Easy Redmine到Teams的智能帮助台工单提醒,含GPT-4摘要
前置要求
- •HTTP Webhook 端点(n8n 会自动生成)
- •OpenAI API Key
工作流预览
可视化展示节点连接关系,支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入,即可使用此工作流
{
"id": "f0my04pVcHmlkRaA",
"meta": {
"instanceId": "ccf4e500c5536799e0925f03390f0fd338e2b5a5bc862f6a57b5552acfdf3861",
"templateCredsSetupCompleted": true
},
"name": "从Easy Redmine自动发送帮助台工单提醒到Microsoft Teams",
"tags": [],
"nodes": [
{
"id": "3fd3ecf0-69fa-497f-8aed-a595de90fa40",
"name": "OpenAI Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1860,
980
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini",
"cachedResultName": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "abcd134abcd1234",
"name": "OpenAI account"
}
},
"typeVersion": 1.2
},
{
"id": "ec36d331-a043-44b1-9c21-45f5e8348d55",
"name": "便签 2",
"type": "n8n-nodes-base.stickyNote",
"position": [
740,
540
],
"parameters": {
"color": 7,
"width": 1980,
"height": 660,
"content": "## 获取Easy Redmine中的问题并将相关信息发送到MS Teams频道"
},
"typeVersion": 1
},
{
"id": "2827963b-7463-42b6-ba1b-e37bb7cd619a",
"name": "便签 3",
"type": "n8n-nodes-base.stickyNote",
"position": [
2760,
540
],
"parameters": {
"width": 540,
"height": 480,
"content": "## 最终输出:"
},
"typeVersion": 1
},
{
"id": "a949a591-36d1-4a7e-8ded-e6b6d1a9dc6b",
"name": "便签 4",
"type": "n8n-nodes-base.stickyNote",
"position": [
-140,
480
],
"parameters": {
"width": 700,
"height": 1320,
"content": "## 帮助台工单通知到MS Teams"
},
"typeVersion": 1
},
{
"id": "049a4a70-c6fa-418e-9107-943997791412",
"name": "MS Teams消息到支持频道",
"type": "n8n-nodes-base.microsoftTeams",
"position": [
2280,
800
],
"webhookId": "e9c4b874-bc78-431b-b42c-001d3c0c7747",
"parameters": {
"teamId": {
"__rl": true,
"mode": "list",
"value": "832f57c2-de38-4c98-8915-c41e0be4a64c",
"cachedResultName": "Support Team"
},
"message": "=<b>❗️New ticket was created:</b>\n\n<br><br><b>Subject: </b>{{ $('Get a new ticket by ID').item.json.issue.subject }}\n<br><b><a href=\"{{ $('Pick Description & Create URL to issue').item.json['url link to issue'] }}\">Ticket ID:</b> {{ $('Get a new ticket by ID').item.json.issue.id }}</a>\n<br><b>Priority:</b> {{ $('Get a new ticket by ID').item.json.issue.priority.name }}\n<br><b>AI summary:</b> {{ $json.output }}\n\n\n\n",
"options": {},
"resource": "channelMessage",
"channelId": {
"__rl": true,
"mode": "list",
"value": "19:HQ7P4c0XwE-ztKDfUGKjE1Tgoiu6DXtmrAhetiIeY9A1@thread.tacv2",
"cachedResultUrl": "https://teams.cloud.microsoft/l/channel/19%3AHQ7P4c0XwE-ztKDfUGKjE1Tgoiu6DXtmrAhetiIeY9A1%40thread.tacv2/Easy8%20Demo?groupId=832f57c2-de38-4c98-8915-c41e0be4a64c&tenantId=eb70cc06-ad73-44a6-ac58-5550fce11ed1&allowXTenantAccess=True&ngc=True",
"cachedResultName": "General"
},
"contentType": "html"
},
"credentials": {
"microsoftTeamsOAuth2Api": {
"id": "abcd987654abcd",
"name": "MS Teams"
}
},
"typeVersion": 2
},
{
"id": "a75a5da9-f772-490e-8edb-622c72025c40",
"name": "按ID获取新工单",
"type": "@easysoftware/n8n-nodes-easy-redmine.easyRedmine",
"position": [
1340,
800
],
"parameters": {
"id": "={{ $json.body.issue.id }}",
"operation": "get-one"
},
"credentials": {
"easyRedmineApi": {
"id": "abcd456123abcd",
"name": "EasyRedmine"
}
},
"typeVersion": 1
},
{
"id": "5b605790-626c-47ea-aa25-aafcd23f8e47",
"name": "捕获Easy Webhook - 新问题已创建",
"type": "n8n-nodes-base.webhook",
"position": [
1020,
800
],
"webhookId": "aabb1122-3344-5cd6-78ef-912345abcd",
"parameters": {
"path": "cc5d8044-9921-4b50-8ad4-9a2f1b6718ec",
"options": {},
"httpMethod": "POST"
},
"typeVersion": 2
},
{
"id": "ee472d30-6b66-4f3b-a311-8aa285e2bc11",
"name": "选择描述并创建问题URL",
"type": "n8n-nodes-base.set",
"position": [
1620,
800
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "943b3727-1d25-4469-adf6-1be031f417eb",
"name": "description",
"type": "string",
"value": "={{ $json.issue.description }}"
},
{
"id": "ed4bba4d-d816-4255-8562-4889c8fcbe1c",
"name": "url link to issue",
"type": "string",
"value": "=https://easyredmine-application.com/issues/{{ $json.issue.id }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "8f5c9110-7303-4076-9fd6-6eb97d7b8137",
"name": "AI Agent - 描述摘要",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
1860,
800
],
"parameters": {
"text": "={{ $json.description }}",
"options": {
"systemMessage": "=You are a helpful assistant who summarise read descriptions of the task provided and created summary of the task description in form:\nMain issue: \nPriority of the issue:\nRecommend possible solution:\nWhen answering the \"recommended possible solution\" act as an IT expert.\n\nReturn response in HTML structure."
},
"promptType": "define"
},
"typeVersion": 2
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "efd2260a-2e27-4e0b-a38a-84c83cb704db",
"connections": {
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "AI Agent - Description Summary",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Get a new ticket by ID": {
"main": [
[
{
"node": "Pick Description & Create URL to issue",
"type": "main",
"index": 0
}
]
]
},
"AI Agent - Description Summary": {
"main": [
[
{
"node": "MS Teams message to Support channel",
"type": "main",
"index": 0
}
]
]
},
"Catch Easy Webhook - New Issue Created": {
"main": [
[
{
"node": "Get a new ticket by ID",
"type": "main",
"index": 0
}
]
]
},
"Pick Description & Create URL to issue": {
"main": [
[
{
"node": "AI Agent - Description Summary",
"type": "main",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流?
复制上方的 JSON 配置代码,在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」,粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景?
中级 - 工单管理, 多模态 AI
需要付费吗?
本工作流完全免费,您可以直接导入使用。但请注意,工作流中使用的第三方服务(如 OpenAI API)可能需要您自行付费。
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工作流信息
难度等级
中级
节点数量9
分类2
节点类型7
作者
Easy8.ai
@easy8aiWe guide B2B companies to use AI agents & automations with ease. Powered by Easy Software & n8n.
外部链接
在 n8n.io 查看 →
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