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使用 GPT-4o 和 gotoHuman 监督分类邮件并发送回复

高级

这是一个Ticket Management, Multimodal AI领域的自动化工作流，包含 24 个节点。主要使用 Set, Gmail, Switch, GmailTrigger, Agent 等节点。 使用 GPT-4o 和 gotoHuman 监督分类邮件并发送回复

前置要求
  • •Google 账号和 Gmail API 凭证
  • •OpenAI API Key

使用的节点 (24)

Set
NoOp
Gmail
Switch
StickyNote
GmailTrigger
Agent
LmChatOpenAi
GotoHuman
OutputParserStructured

分类

工单管理
多模态 AI
工作流预览
可视化展示节点连接关系，支持缩放和平移
React Flow
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
  "meta": {
    "instanceId": "5ec543f78db8e552b46818580d4137dda2f58675a1a45426c44ae175fc35ac62"
  },
  "nodes": [
    {
      "id": "2b131412-e9f1-4a8b-a268-0c9b21443aa7",
      "name": "OpenAI 聊天模型",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -752,
        256
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini",
          "cachedResultName": "gpt-4o-mini"
        },
        "options": {}
      },
      "credentials": {},
      "typeVersion": 1.2
    },
    {
      "id": "db840ba6-5bf2-4355-af2c-35d6a9b2059a",
      "name": "OpenAI 聊天模型2",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        368,
        96
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini",
          "cachedResultName": "gpt-4o-mini"
        },
        "options": {}
      },
      "credentials": {},
      "typeVersion": 1.2
    },
    {
      "id": "54e8ca88-61d2-4ecf-97be-5bde43f92adf",
      "name": "新邮件",
      "type": "n8n-nodes-base.gmailTrigger",
      "position": [
        -880,
        16
      ],
      "parameters": {
        "simple": false,
        "filters": {},
        "options": {},
        "pollTimes": {
          "item": [
            {
              "mode": "everyMinute"
            }
          ]
        }
      },
      "credentials": {},
      "typeVersion": 1.2
    },
    {
      "id": "138f84f1-1e44-4a2f-b2cf-574f196fabb1",
      "name": "AI 分类器",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        -672,
        16
      ],
      "parameters": {
        "text": "=From: {{ $json.from.text }}\nTo: {{ $json.to.text }}\nSubject: {{ $json.subject }}\nBody:\n{{ $json.text }}",
        "options": {
          "systemMessage": "You are a helpful email assistant analyzing the email passed by the user.\nPlease determine whether we need to reply and if you would flag it as important. Also classify the email into one of the following categories:\n- Customer Support\n- Partnership Inquiry\n- Sales opportunity\n- Transactional notification\n- Promotion\n- Spam\n- Personal"
        },
        "promptType": "define",
        "hasOutputParser": true
      },
      "typeVersion": 2.2
    },
    {
      "id": "f96111be-c199-4e19-84d7-15062c5bbcae",
      "name": "AI 邮件撰写器",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        416,
        -80
      ],
      "parameters": {
        "text": "=From: {{ $('New Email').item.json.from.text }}\nTo: {{ $('New Email').item.json.to.text }}\nSubject: {{ $('New Email').item.json.subject }}\nBody:\n{{ $('New Email').item.json.text }}",
        "options": {
          "systemMessage": "={{ $json.prompt }}"
        },
        "promptType": "define",
        "hasOutputParser": true
      },
      "typeVersion": 2.2
    },
    {
      "id": "4aa78fde-0378-43ac-8de4-5eb16d4654db",
      "name": "无需回复",
      "type": "n8n-nodes-base.noOp",
      "position": [
        1632,
        -176
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "fabc6e2c-338c-4fd5-892e-a9d41eb2fbf7",
      "name": "设置提示词",
      "type": "n8n-nodes-base.set",
      "position": [
        208,
        -80
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "d1b93765-fd43-4c01-aff9-f96170b77cd9",
              "name": "prompt",
              "type": "string",
              "value": "You are a helpful email assistant. Please draft a reply to the email passed by the user. Match the writing style of the received email. If you cannot answer questions or draft a complete reply, incl. placeholders. A user will review your draft after this and can fill in more info. Incl. the body of the email only, we are responding within the thread."
            }
          ]
        },
        "includeOtherFields": true
      },
      "typeVersion": 3.4
    },
    {
      "id": "052cbe31-443a-4b3a-8429-fb775703eee0",
      "name": "设置（编辑后）提示词",
      "type": "n8n-nodes-base.set",
      "position": [
        1632,
        512
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "f10b4f0b-3756-48e9-a7f6-51299ad48427",
              "name": "prompt",
              "type": "string",
              "value": "={{ $json.messages[0].content || $('Set Prompt').item.json.prompt }}"
            },
            {
              "id": "9a7c60fe-a782-4660-97fe-a7fc851cbb45",
              "name": "reviewToUpdate",
              "type": "string",
              "value": "={{ $json.reviewId }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "333ddcdf-c633-4824-9096-d1d47a564eb9",
      "name": "结构化输出",
      "type": "@n8n/n8n-nodes-langchain.outputParserStructured",
      "position": [
        576,
        96
      ],
      "parameters": {
        "jsonSchemaExample": "{\n\t\"textEmailDraft\": \"Hello Jack...\"\n}"
      },
      "typeVersion": 1.3
    },
    {
      "id": "6b82f29b-240a-42ba-a326-cfe92660e621",
      "name": "结构化输出1",
      "type": "@n8n/n8n-nodes-langchain.outputParserStructured",
      "position": [
        -480,
        256
      ],
      "parameters": {
        "jsonSchemaExample": "{\n\t\"classifiedAs\": \"support\",\n    \"needsReply\": true,\n    \"important\": false\n}"
      },
      "typeVersion": 1.3
    },
    {
      "id": "3d2ca961-b126-4b45-a87c-675128886bbb",
      "name": "需要人工关注？",
      "type": "n8n-nodes-base.switch",
      "position": [
        -320,
        0
      ],
      "parameters": {
        "rules": {
          "values": [
            {
              "outputKey": "Needs reply",
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "b5af0410-a10b-4b7c-a4e9-33f351a9c988",
                    "operator": {
                      "type": "boolean",
                      "operation": "true",
                      "singleValue": true
                    },
                    "leftValue": "={{ $json.output.needsReply }}",
                    "rightValue": ""
                  }
                ]
              },
              "renameOutput": true
            },
            {
              "outputKey": "Needs no reply but important",
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "ace11ff1-0722-475a-ba61-706bc21f9e8f",
                    "operator": {
                      "type": "boolean",
                      "operation": "true",
                      "singleValue": true
                    },
                    "leftValue": "={{ !$json.output.needsReply && $json.output.important }}",
                    "rightValue": ""
                  }
                ]
              },
              "renameOutput": true
            },
            {
              "outputKey": "Don't bother",
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "d36d5ec4-90a8-4a70-bedd-4a3534dc0308",
                    "operator": {
                      "type": "boolean",
                      "operation": "true",
                      "singleValue": true
                    },
                    "leftValue": "={{ !$json.output.needsReply && !$json.output.important }}",
                    "rightValue": ""
                  }
                ]
              },
              "renameOutput": true
            }
          ]
        },
        "options": {}
      },
      "typeVersion": 3.2
    },
    {
      "id": "b8d8ef38-2c99-418b-94bd-9fcd825a3a3a",
      "name": "不重要",
      "type": "n8n-nodes-base.noOp",
      "position": [
        -80,
        192
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "8afb91b3-70ca-4d20-8dc0-d8e82d47b16b",
      "name": "gotoHuman：人工审核",
      "type": "@gotohuman/n8n-nodes-gotohuman.gotoHuman",
      "position": [
        1056,
        0
      ],
      "webhookId": "f445153e-594c-4e61-9f32-b6b4e87c1411",
      "parameters": {
        "fields": {
          "value": {
            "email": "={{ $('New Email').item.json.textAsHtml }}",
            "sender": "={{ $('New Email').item.json.from.text }}",
            "emailDraft": "={{ $json.output?.textEmailDraft ? {ai: {prompt: $('Set Prompt').item.json.prompt}, content: $json.output?.textEmailDraft} : \"No reply needed - FYI only\" }}",
            "classification": "={{ $('AI Classifier').item.json.output.classifiedAs }}"
          },
          "schema": [
            {
              "id": "sender",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "sender (textShort)",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "email",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "email (emailHtml)",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "classification",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "classification (textShort)",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "emailDraft",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "emailDraft (text)",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "additionalFields": {
          "updateForReviewId": "={{ $('Set (edited) prompt').isExecuted ? $('Set (edited) prompt').item.json.reviewToUpdate : null }}"
        },
        "reviewTemplateID": {
          "__rl": true,
          "mode": "list"
        }
      },
      "credentials": {},
      "typeVersion": 1
    },
    {
      "id": "d7496fcc-e8d5-45fd-94af-0190be114308",
      "name": "人工回复",
      "type": "n8n-nodes-base.switch",
      "position": [
        1360,
        -16
      ],
      "parameters": {
        "rules": {
          "values": [
            {
              "outputKey": "Rejected",
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "c25eb32d-e664-420c-8574-946f9e1c10cf",
                    "operator": {
                      "name": "filter.operator.equals",
                      "type": "string",
                      "operation": "equals"
                    },
                    "leftValue": "={{ $json.response }}",
                    "rightValue": "rejected"
                  }
                ]
              },
              "renameOutput": true
            },
            {
              "outputKey": "Approved",
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "a55f8641-84eb-4043-a573-9958b9606571",
                    "operator": {
                      "name": "filter.operator.equals",
                      "type": "string",
                      "operation": "equals"
                    },
                    "leftValue": "={{ $json.response }}",
                    "rightValue": "approved"
                  }
                ]
              },
              "renameOutput": true
            },
            {
              "outputKey": "Retry",
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "feaea8d7-d127-4a03-a87d-2269551ab775",
                    "operator": {
                      "type": "string",
                      "operation": "equals"
                    },
                    "leftValue": "={{ $json.type }}",
                    "rightValue": "chat"
                  }
                ]
              },
              "renameOutput": true
            }
          ]
        },
        "options": {}
      },
      "typeVersion": 3.2
    },
    {
      "id": "c1b741a5-4bb5-4570-acae-c4d6d0aef7f4",
      "name": "回复邮件线程",
      "type": "n8n-nodes-base.gmail",
      "position": [
        2016,
        0
      ],
      "webhookId": "f5644cf1-21dd-446e-91b1-06a6958cdc27",
      "parameters": {
        "message": "={{ $json.responseValues.emailDraft.value }}",
        "options": {
          "appendAttribution": false
        },
        "emailType": "text",
        "messageId": "={{ $('New Email').item.json.id }}",
        "operation": "reply"
      },
      "credentials": {},
      "typeVersion": 2.1
    },
    {
      "id": "2d0ee5a2-b7f6-4e83-9640-4005526c451b",
      "name": "便签",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        992,
        -80
      ],
      "parameters": {
        "color": 7,
        "height": 272,
        "content": "![源示例](https://cdn.prod.website-files.com/6605a2979ff17b2cd1939cd4/6877ff9cd93f480ff6eb4def_677c04b5cd6a77eb434526bf9c0eaaca_gotoHuman%20full%20logo.svg)"
      },
      "typeVersion": 1
    },
    {
      "id": "b24bd496-feed-4825-8de2-0c04252ffa9e",
      "name": "便签1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -960,
        -224
      ],
      "parameters": {
        "color": 7,
        "width": 848,
        "height": 640,
        "content": "## 分类邮件"
      },
      "typeVersion": 1
    },
    {
      "id": "cb439e6b-dbe7-4e8a-9830-ea95293319c1",
      "name": "便签2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        80,
        -208
      ],
      "parameters": {
        "color": 7,
        "width": 720,
        "height": 624,
        "content": "## 起草邮件回复"
      },
      "typeVersion": 1
    },
    {
      "id": "83096ad5-1749-4863-85c7-05148bc8c583",
      "name": "便签3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        912,
        -208
      ],
      "parameters": {
        "color": 7,
        "width": 656,
        "height": 624,
        "content": "## 人工审核"
      },
      "typeVersion": 1
    },
    {
      "id": "aeeda5cc-c5ff-4bfe-ac35-7730efca93bb",
      "name": "便签4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        912,
        448
      ],
      "parameters": {
        "color": 7,
        "width": 896,
        "height": 336,
        "content": "## 人工要求重试"
      },
      "typeVersion": 1
    },
    {
      "id": "c20abf9e-385a-4263-9205-8739a95093be",
      "name": "便签5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1808,
        -224
      ],
      "parameters": {
        "color": 7,
        "width": 560,
        "height": 432,
        "content": "## 发送已批准的回复"
      },
      "typeVersion": 1
    },
    {
      "id": "e5994c92-1179-421d-957a-ecc413e41e8d",
      "name": "便签6",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        848,
        -1056
      ],
      "parameters": {
        "width": 784,
        "height": 816,
        "content": "gotoHuman - 审核中"
      },
      "typeVersion": 1
    },
    {
      "id": "890831e1-89c0-4978-9b1f-6bdd00fceea4",
      "name": "便签7",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        800,
        800
      ],
      "parameters": {
        "width": 1072,
        "height": 352,
        "content": "gotoHuman - 使用 AI 重试"
      },
      "typeVersion": 1
    },
    {
      "id": "3ecfaedc-0b01-47f4-b6d1-bbde0426cc23",
      "name": "便签8",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -960,
        -976
      ],
      "parameters": {
        "width": 688,
        "height": 720,
        "content": "## AI 邮件助手 🤖📧"
      },
      "typeVersion": 1
    }
  ],
  "pinData": {},
  "connections": {
    "New Email": {
      "main": [
        [
          {
            "node": "AI Classifier",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Set Prompt": {
      "main": [
        [
          {
            "node": "AI Email Writer",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "AI Classifier": {
      "main": [
        [
          {
            "node": "Needs Human Attention?",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Human response": {
      "main": [
        [
          {
            "node": "No reply",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Reply to thread",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Set (edited) prompt",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "AI Email Writer": {
      "main": [
        [
          {
            "node": "gotoHuman: Human review",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model": {
      "ai_languageModel": [
        [
          {
            "node": "AI Classifier",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "Structured Output": {
      "ai_outputParser": [
        [
          {
            "node": "AI Email Writer",
            "type": "ai_outputParser",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model2": {
      "ai_languageModel": [
        [
          {
            "node": "AI Email Writer",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "Structured Output1": {
      "ai_outputParser": [
        [
          {
            "node": "AI Classifier",
            "type": "ai_outputParser",
            "index": 0
          }
        ]
      ]
    },
    "Set (edited) prompt": {
      "main": [
        [
          {
            "node": "AI Email Writer",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Needs Human Attention?": {
      "main": [
        [
          {
            "node": "Set Prompt",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "gotoHuman: Human review",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Not important",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "gotoHuman: Human review": {
      "main": [
        [
          {
            "node": "Human response",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}
常见问题

如何使用这个工作流？

复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。

这个工作流适合什么场景？

高级 - 工单管理, 多模态 AI

需要付费吗？

本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。

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内容创作
使用OpenAI、Firecrawl和gotoHuman的线索分析与个性化邮件生成
使用OpenAI、Firecrawl和gotoHuman的线索分析与个性化邮件生成
If
Code
Gmail
+10
22 节点gotoHuman
杂项
基于AI的WhatsApp客户服务（GPT-4、智能路由与知识库）
基于AI的WhatsApp客户服务（GPT-4、智能路由与知识库）
Set
Gmail
Merge
+19
45 节点Paul
AI 聊天机器人
自适应邮件自动回复器（GPT-4、RAG和人工反馈循环）
自适应邮件自动回复器（GPT-4、RAG和人工反馈循环）
If
Set
Gmail
+15
38 节点LeeWei
内容创作
工作流信息
难度等级
高级
节点数量24
分类2
节点类型10
难度说明

适合高级用户，包含 16+ 个节点的复杂工作流

作者
gotoHuman

gotoHuman

@gotohuman

Approve critical actions in gotoHuman’s customizable review interface and edit AI outputs manually or by looping back to your workflow. Ensure AI-generated content is on-brand, messages to customers are accurate, and high-stakes decisions are made by humans.

外部链接
在 n8n.io 查看 →

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