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使用GPT-4、Zendesk和HubSpot预测客户流失风险并创建干预措施

高级

这是一个CRM, Multimodal AI领域的自动化工作流，包含 17 个节点。主要使用 If, Cron, Merge, Slack, Stripe 等节点。 使用GPT-4、Zendesk和HubSpot预测客户流失风险并创建干预措施

前置要求
  • •Slack Bot Token 或 Webhook URL
  • •Stripe API Key
  • •HubSpot API Key
  • •可能需要目标 API 的认证凭证

使用的节点 (17)

If
Cron
Merge
Slack
Stripe
Hubspot
Zendesk
EmailSend
StickyNote
AiTransform
HttpRequest

分类

客户关系管理
多模态 AI
工作流预览
可视化展示节点连接关系，支持缩放和平移
React Flow
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
  "meta": {
    "instanceId": "5a648bd3f759c69d3a1e71a0e47ad1046af7ce76a6f331a86cd6058d8a6372fa"
  },
  "nodes": [
    {
      "id": "12cc91e8-fd72-41ff-b6f6-843b39b202d2",
      "name": "概述与目的",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        368,
        96
      ],
      "parameters": {
        "width": 320,
        "height": 200,
        "content": "## 🔮 AI客户成功风险预测工作流"
      },
      "typeVersion": 1
    },
    {
      "id": "365de93c-898a-476e-a3ee-d80875707f01",
      "name": "设置说明",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        368,
        368
      ],
      "parameters": {
        "width": 320,
        "height": 220,
        "content": "## 🎯 设置与配置"
      },
      "typeVersion": 1
    },
    {
      "id": "fd8d7b52-6862-410f-bb02-f1bd234060ce",
      "name": "AI分析逻辑",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1328,
        96
      ],
      "parameters": {
        "width": 320,
        "height": 240,
        "content": "## 🧠 AI风险分析逻辑"
      },
      "typeVersion": 1
    },
    {
      "id": "b3b1cfa4-cb6f-423c-9cee-a8d2b860c8bb",
      "name": "每日风险分析",
      "type": "n8n-nodes-base.cron",
      "position": [
        736,
        560
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "ba458527-4372-4674-a99a-f792fd52e343",
      "name": "获取产品使用数据",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        960,
        368
      ],
      "parameters": {
        "url": "={{ $env.ANALYTICS_API_URL }}/api/export",
        "options": {},
        "sendQuery": true,
        "sendHeaders": true,
        "authentication": "genericCredentialType",
        "genericAuthType": "httpHeaderAuth",
        "queryParameters": {
          "parameters": [
            {
              "name": "from_date",
              "value": "={{ $now.minus({days: 30}).toISODate() }}"
            },
            {
              "name": "to_date",
              "value": "={{ $now.toISODate() }}"
            },
            {
              "name": "event",
              "value": "[\"login\", \"feature_used\", \"session_end\"]"
            }
          ]
        },
        "headerParameters": {
          "parameters": [
            {
              "name": "Authorization",
              "value": "Bearer {{ $env.ANALYTICS_API_KEY }}"
            }
          ]
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "9d0fc88a-5df1-4436-8adc-7631918a5c53",
      "name": "获取支持工单",
      "type": "n8n-nodes-base.zendesk",
      "position": [
        960,
        560
      ],
      "parameters": {
        "options": {},
        "operation": "getAll"
      },
      "typeVersion": 1
    },
    {
      "id": "84229a28-d043-4271-93cd-9c35caaa8a41",
      "name": "获取账单数据",
      "type": "n8n-nodes-base.stripe",
      "position": [
        960,
        752
      ],
      "parameters": {
        "resource": "customer",
        "operation": "list"
      },
      "typeVersion": 1
    },
    {
      "id": "674fb095-502e-45a4-8283-0f2d7f4b5646",
      "name": "合并所有数据源",
      "type": "n8n-nodes-base.merge",
      "position": [
        1184,
        464
      ],
      "parameters": {},
      "typeVersion": 3
    },
    {
      "id": "3a258f57-473d-4dba-b6c2-9323bad7fab4",
      "name": "AI风险预测",
      "type": "n8n-nodes-base.aiTransform",
      "position": [
        1408,
        464
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "8fb5b97d-94b3-4249-82b8-a75d87666578",
      "name": "按风险等级路由",
      "type": "n8n-nodes-base.if",
      "position": [
        1632,
        464
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "critical-risk",
              "operator": {
                "type": "number",
                "operation": "gte"
              },
              "leftValue": "={{ $json.risk_score }}",
              "rightValue": 90
            }
          ]
        }
      },
      "typeVersion": 2
    },
    {
      "id": "0b044e5d-7071-4621-b25a-6c2a2d0b4ba7",
      "name": "检查高风险",
      "type": "n8n-nodes-base.if",
      "position": [
        1856,
        560
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "high-risk",
              "operator": {
                "type": "number",
                "operation": "gte"
              },
              "leftValue": "={{ $json.risk_score }}",
              "rightValue": 70
            }
          ]
        }
      },
      "typeVersion": 2
    },
    {
      "id": "45dcc6f5-ad2b-4e11-829b-bd6393e20062",
      "name": "生成严重干预措施",
      "type": "n8n-nodes-base.aiTransform",
      "position": [
        2080,
        208
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "ba69f187-e251-43b9-a575-40c452b565ac",
      "name": "严重风险Slack警报",
      "type": "n8n-nodes-base.slack",
      "position": [
        1856,
        352
      ],
      "webhookId": "ef1836c0-6340-44b1-a3dd-7933bd87418c",
      "parameters": {
        "text": "🚨 CRITICAL CUSTOMER RISK ALERT 🚨",
        "select": "channel",
        "channelId": {
          "__rl": true,
          "mode": "id",
          "value": "={{ $env.HIGH_RISK_SLACK_CHANNEL }}"
        },
        "otherOptions": {}
      },
      "typeVersion": 2.2
    },
    {
      "id": "56ff908b-337f-4287-ac06-bebcbd467c44",
      "name": "生成高风险干预措施",
      "type": "n8n-nodes-base.aiTransform",
      "position": [
        2080,
        512
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "4d065f87-c832-467b-9892-c78a612e1824",
      "name": "发送个性化邮件",
      "type": "n8n-nodes-base.emailSend",
      "position": [
        2304,
        592
      ],
      "webhookId": "03634047-ab09-4aca-9de0-08c2b605e8f4",
      "parameters": {
        "options": {},
        "subject": "={{ $json.subject_line }}",
        "toEmail": "={{ $json.customer_data.email }}",
        "fromEmail": "={{ $env.CS_TEAM_EMAIL }}"
      },
      "typeVersion": 2
    },
    {
      "id": "fb61c43d-f77c-4a02-9219-33d2784ad975",
      "name": "使用风险数据更新CRM",
      "type": "n8n-nodes-base.hubspot",
      "position": [
        2304,
        368
      ],
      "parameters": {
        "operation": "update"
      },
      "typeVersion": 2
    },
    {
      "id": "835e4d22-7d99-47d6-8275-461513310a94",
      "name": "生成中等风险检查",
      "type": "n8n-nodes-base.aiTransform",
      "position": [
        2080,
        752
      ],
      "parameters": {},
      "typeVersion": 1
    }
  ],
  "pinData": {},
  "connections": {
    "Check High Risk": {
      "main": [
        [
          {
            "node": "Generate High Risk Intervention",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Generate Medium Risk Check-in",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "AI Risk Prediction": {
      "main": [
        [
          {
            "node": "Route by Risk Level",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Daily Risk Analysis": {
      "main": [
        [
          {
            "node": "Fetch Product Usage Data",
            "type": "main",
            "index": 0
          },
          {
            "node": "Fetch Support Tickets",
            "type": "main",
            "index": 0
          },
          {
            "node": "Fetch Billing Data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Route by Risk Level": {
      "main": [
        [
          {
            "node": "Generate Critical Intervention",
            "type": "main",
            "index": 0
          },
          {
            "node": "Critical Risk Slack Alert",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Check High Risk",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Fetch Support Tickets": {
      "main": [
        [
          {
            "node": "Merge All Data Sources",
            "type": "main",
            "index": 1
          }
        ]
      ]
    },
    "Merge All Data Sources": {
      "main": [
        [
          {
            "node": "AI Risk Prediction",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Fetch Product Usage Data": {
      "main": [
        [
          {
            "node": "Merge All Data Sources",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Generate Medium Risk Check-in": {
      "main": [
        [
          {
            "node": "Send Personalized Email",
            "type": "main",
            "index": 0
          },
          {
            "node": "Update CRM with Risk Data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Generate Critical Intervention": {
      "main": [
        [
          {
            "node": "Send Personalized Email",
            "type": "main",
            "index": 0
          },
          {
            "node": "Update CRM with Risk Data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Generate High Risk Intervention": {
      "main": [
        [
          {
            "node": "Send Personalized Email",
            "type": "main",
            "index": 0
          },
          {
            "node": "Update CRM with Risk Data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}
常见问题

如何使用这个工作流？

复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。

这个工作流适合什么场景？

高级 - 客户关系管理, 多模态 AI

需要付费吗？

本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。

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工作流信息
难度等级
高级
节点数量17
分类2
节点类型11
难度说明

适合高级用户，包含 16+ 个节点的复杂工作流

作者
shae

Full-stack automation expert combining n8n, frontend & backend development, and hard-coded solutions to build powerful, scalable workflows. Skilled in data parsing (PDF/Excel), API integrations (banking, property, financial), email systems, and real-time sync. I create custom dashboards, API layers, and advanced automations that go beyond “no-code,”

外部链接
在 n8n.io 查看 →

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