将Marker.io可视化错误报告转换为带技术上下文的Zendesk支持工单

• •HTTP Webhook 端点（n8n 会自动生成）
• •可能需要目标 API 的认证凭证

{
  "meta": {
    "instanceId": "b8d4a47d3554c1f7fcd3ee16a413d67d707f3769dee6d5380a7d25c6b616c836"
  },
  "nodes": [
    {
      "id": "912f522b-6e2f-4c8d-9271-173a6b0ed780",
      "name": "Webhook",
      "type": "n8n-nodes-base.webhook",
      "position": [
        300,
        -120
      ],
      "webhookId": "a1bfef52-25c9-4a7d-916f-87c0ca195305",
      "parameters": {
        "path": "a1bfef52-25c9-4a7d-916f-87c0ca195305",
        "options": {},
        "httpMethod": "POST"
      },
      "typeVersion": 2
    },
    {
      "id": "9decf387-197b-4da6-9fd4-c01b19d031d3",
      "name": "格式化 Marker.io 数据",
      "type": "n8n-nodes-base.code",
      "position": [
        520,
        -120
      ],
      "parameters": {
        "jsCode": "// Extract data from Marker.io webhook\nconst data = $input.first().json.body.data;\n\n// Format the conversation message\nconst issueTitle = data.title;\nconst issueDescription = data.description;\nconst markerId = data.markerId;\nconst priority = data.priority;\nconst issueType = data.issueType.name;\nconst publicUrl = data.publicUrl;\nconst privateUrl = data.privateUrl;\nconst dueDate = data.dueDate;\nconst browser = `${data.browser.name} ${data.browser.version}`;\nconst os = `${data.operatingSystem.family} ${data.operatingSystem.version}`;\nconst website = data.website.url;\nconst contextString = data.contextString;\n\n// Create formatted message body with Marker.io ticket link\nconst messageBody = `${issueTitle}\n${issueDescription}`;\n\n// Create formatted message body with Marker.io ticket link\nconst noteBody = `🐛 **New Issue Reported via Marker.io**\n\n**Issue:** ${issueTitle}\n**ID:** ${markerId}\n**Type:** ${issueType}\n**Priority:** ${priority}\n**Due Date:** ${dueDate ? new Date(dueDate).toLocaleDateString() : 'Not set'}\n\n**Description:**\n${issueDescription}\n\n**Technical Details:**\n• Browser: ${browser}\n• OS: ${os}\n• Website: ${website}\n• Context: ${contextString}\n\n**Marker.io Links:**\n• 🔗 [View Issue](${publicUrl})\n\n**Custom Data:**\n${Object.entries(data.customData || {}).map(([key, value]) => `• ${key}: ${value}`).join('\\n')}`;\n\nreturn [{\n  json: {\n    reporterEmail: data.reporter.email,\n    reporterName: data.reporter.name,\n    messageTitle: data.title,\n    messageBody: messageBody,\n    nodeBody: noteBody,\n    issueId: data.id,\n    markerId: markerId,\n    priority: priority,\n    issueType: issueType,\n    publicUrl: publicUrl,\n    privateUrl: privateUrl,\n    projectId: data.project.id,\n    reporterRole: data.reporter.role,\n  }\n}];"
      },
      "typeVersion": 2
    },
    {
      "id": "2dba9246-37f2-4c47-a09e-9d2cacbf28ae",
      "name": "创建/更新用户",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        740,
        -120
      ],
      "parameters": {
        "url": "https://[REPLACE_SUBDOMAIN].zendesk.com/api/v2/users/create_or_update.json",
        "method": "POST",
        "options": {},
        "sendBody": true,
        "authentication": "predefinedCredentialType",
        "bodyParameters": {
          "parameters": [
            {
              "name": "user",
              "value": "={{ { \"name\": $json.reporterName, \"email\": $json.reporterEmail, \"role\": $json.reporterRole } }}"
            }
          ]
        },
        "nodeCredentialType": "zendeskApi"
      },
      "typeVersion": 4.2,
      "continueOnFail": true
    },
    {
      "id": "857bb007-3ada-4a0e-bd8b-7e30c2b228c8",
      "name": "创建工单",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        960,
        -120
      ],
      "parameters": {
        "url": "https://[REPLACE_SUBDOMAIN].zendesk.com/api/v2/tickets.json",
        "method": "POST",
        "options": {},
        "sendBody": true,
        "authentication": "predefinedCredentialType",
        "bodyParameters": {
          "parameters": [
            {
              "name": "ticket",
              "value": "={{ {\n  \"subject\": $('Format Marker.io Data').item.json.messageTitle,\n  \"comment\": {\n    \"body\": $('Format Marker.io Data').item.json.messageBody\n  },\n  \"requester\": {\n    \"email\": $('Format Marker.io Data').item.json.reporterEmail,\n    \"name\": $('Format Marker.io Data').item.json.reporterName\n  },\n  \"priority\": $('Format Marker.io Data').item.json.priority,\n  \"tags\": [\"marker-io\", $('Format Marker.io Data').item.json.issueType],\n  \"custom_fields\": [\n    {\n      \"id\": 123456,\n      \"value\": $('Format Marker.io Data').item.json.markerId\n    }\n  ]\n} }}"
            }
          ]
        },
        "nodeCredentialType": "zendeskApi"
      },
      "typeVersion": 4.2
    },
    {
      "id": "ce5b6b09-9d82-4d0b-8a1c-fcbafa4e97d6",
      "name": "添加内部评论",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        1180,
        -120
      ],
      "parameters": {
        "url": "=https://[REPLACE_SUBDOMAIN].zendesk.com/api/v2/tickets/{{ $json.ticket.id }}.json",
        "method": "PUT",
        "options": {},
        "sendBody": true,
        "authentication": "predefinedCredentialType",
        "bodyParameters": {
          "parameters": [
            {
              "name": "ticket",
              "value": "={{ {\n  \"comment\": {\n    \"body\": $('Format Marker.io Data').item.json.nodeBody,\n    \"public\": false\n  }\n} }}"
            }
          ]
        },
        "nodeCredentialType": "zendeskApi"
      },
      "typeVersion": 4.2
    },
    {
      "id": "974302df-baf6-4fed-a2a8-26b702a522a0",
      "name": "便签2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -540,
        -740
      ],
      "parameters": {
        "width": 700,
        "height": 2160,
        "content": "# Marker.io 到 Zendesk 集成"
      },
      "typeVersion": 1
    },
    {
      "id": "a821b1b9-2fba-408e-bb55-04ae69cd02e4",
      "name": "便签3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        280,
        240
      ],
      "parameters": {
        "color": 5,
        "width": 440,
        "height": 620,
        "content": ""
      },
      "typeVersion": 1
    }
  ],
  "pinData": {},
  "connections": {
    "Webhook": {
      "main": [
        [
          {
            "node": "Format Marker.io Data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Create Ticket": {
      "main": [
        [
          {
            "node": "Add Internal Comment",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Create/Update User": {
      "main": [
        [
          {
            "node": "Create Ticket",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Format Marker.io Data": {
      "main": [
        [
          {
            "node": "Create/Update User",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}