GLPI工单管理的用户友好技术支持门户
高级
这是一个Ticket Management, Multimodal AI领域的自动化工作流，包含 25 个节点。主要使用 If, Set, Code, Form, Switch 等节点。 GLPI工单管理的用户友好技术支持门户
前置要求
- •可能需要目标 API 的认证凭证
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"meta": {
"instanceId": "9a6585d268bcb16af660ea2f3e8e0a8881962c92868e9c530eb83c6c580731c3",
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "a9dfacc2-aea6-44e3-9ea7-a6f52a1ca8e4",
"name": "无操作，不执行任何操作",
"type": "n8n-nodes-base.noOp",
"position": [
2896,
-360
],
"parameters": {},
"typeVersion": 1
},
{
"id": "05776e39-221a-4027-bce5-1daa7ebfb88a",
"name": "技术支持门户",
"type": "n8n-nodes-base.formTrigger",
"position": [
-240,
-360
],
"webhookId": "4d4ac368-7739-407b-b8b0-580c75cfcfd1",
"parameters": {
"options": {},
"formTitle": "Technical Support Portal",
"formFields": {
"values": [
{
"fieldType": "dropdown",
"fieldLabel": "Select the type of request to make:",
"fieldOptions": {
"values": [
{
"option": "Request"
},
{
"option": "Incident"
}
]
},
"requiredField": true
}
]
},
"formDescription": "Request 📝: A formal request for a change, enhancement, or new service that does not involve a failure. Example: requesting a new email account or installing software.\n\nIncident 🚨: An unplanned event that interrupts or degrades a previously functioning service. Example: The email system is no longer sending or receiving messages."
},
"typeVersion": 2.2
},
{
"id": "a229f8b6-e5b3-4bcf-9006-b1e1ce2dbd82",
"name": "请求表单",
"type": "n8n-nodes-base.form",
"position": [
880,
-504
],
"webhookId": "c169f903-8b80-4f8e-b037-2a95db7902e2",
"parameters": {
"options": {
"formTitle": "Create Request",
"formDescription": "Create your request here. Please provide detailed information and select the most appropriate category for your request."
},
"formFields": {
"values": [
{
"fieldLabel": "Title",
"placeholder": "Ej: Software license",
"requiredField": true
},
{
"fieldType": "textarea",
"fieldLabel": "Description",
"placeholder": "=Hello,\nI require a Microsoft 365 Standard license for my work activities since my current license lacks desktop application functionality.",
"requiredField": true
},
{
"fieldType": "dropdown",
"fieldLabel": " Category",
"multiselect": true,
"fieldOptions": {
"values": [
{
"option": " Licenses"
},
{
"option": "Computer"
},
{
"option": "Peripherals"
}
]
},
"requiredField": true
},
{
"fieldType": "dropdown",
"fieldLabel": "Priority",
"fieldOptions": {
"values": [
{
"option": "Low"
},
{
"option": "Medium"
},
{
"option": "High"
}
]
},
"requiredField": true
},
{
"fieldType": "file",
"fieldLabel": "Attach authorization if applicable"
}
]
}
},
"typeVersion": 1
},
{
"id": "8e89d6c0-8ae7-48c2-b11d-49fcebc70b44",
"name": "联系信息",
"type": "n8n-nodes-base.form",
"position": [
208,
-360
],
"webhookId": "1ad2bb68-f835-4cee-9529-6baf4b888704",
"parameters": {
"options": {
"formTitle": "Contact information",
"formDescription": "Provide your contact details so our support team can assist you and keep you updated on your ticket."
},
"formFields": {
"values": [
{
"fieldLabel": "Name",
"placeholder": "Juan Gomez",
"requiredField": true
},
{
"fieldType": "number",
"fieldLabel": "Phone",
"placeholder": "Ej: 3123456789",
"requiredField": true
},
{
"fieldType": "email",
"fieldLabel": "Email",
"placeholder": "Ej: jgomez@email.com",
"requiredField": true
}
]
}
},
"typeVersion": 1
},
{
"id": "e9293ad1-4cb8-40ee-b3b3-15164cca969d",
"name": "1. 请求或事件",
"type": "n8n-nodes-base.switch",
"position": [
656,
-360
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Request",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "4166d121-3fec-46db-829f-5fb3963a1648",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('Technical Support Portal').item.json['Select the type of request to make:'] }}",
"rightValue": "Request"
}
]
},
"renameOutput": true
},
{
"outputKey": "Incident",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "e5a1859a-e1d2-4992-b8ca-47ca9e72e11d",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('Technical Support Portal').item.json['Select the type of request to make:'] }}",
"rightValue": "Incident"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "142152e8-e7fe-4e99-b237-223d26893518",
"name": "事件类别 ID",
"type": "n8n-nodes-base.code",
"position": [
1552,
-216
],
"parameters": {
"jsCode": "const category = $('Incident Form').first().json.Category[0];\nconst urgencyText = $('Incident Form').first().json.Urgency; \n\n// Mapear urgencia a número\nlet urgencyId;\nswitch(urgencyText) {\n case \"Low\":\n urgencyId = 2;\n break;\n case \"Medium\":\n urgencyId = 3;\n break;\n case \"High\":\n urgencyId = 4;\n break;\n default:\n urgencyId = null;\n}\n\n// Mapear categoría\nswitch(category) {\n case \"Computer does not turn on\":\n return [{ id: 9, category: category, \nurgency: urgencyId }];\n case \"Server down\":\n return [{ id: 10, category: category, \nurgency: urgencyId }];\n case \"Massive website failure\":\n return [{ id: 11, category: category, \nurgency: urgencyId }];\n default:\n return [{ id: null, category: category, urgency: urgencyId }];\n}"
},
"typeVersion": 2
},
{
"id": "b299f44f-1ffc-4dfa-90a4-7131f49e7aa6",
"name": "创建请求",
"type": "n8n-nodes-base.httpRequest",
"position": [
1776,
-504
],
"parameters": {
"url": "={{ $('Configuration Variables').item.json.glpi_url }}/apirest.php/Ticket/ ",
"method": "POST",
"options": {},
"jsonBody": "={\n \"input\": {\n \"name\": \"{{ $('Request Form').item.json.Title }}\",\n \"content\": \"{{ $('Request Form').item.json.Description }}\\n\\nCordially,\\n\\n{{ $('Contact information').item.json.Name }}\\n{{ $('Contact information').item.json.Phone }}\\n{{ $('Contact information').item.json.Email }}\",\n \"type\": 2,\n \"status\": 1,\n \"priority\": {{ $json.priority }},\n \"itilcategories_id\": {{ $json.id }},\n \"users_id_recipient\": 0,\n \"entities_id\": 0\n }\n}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"headerParameters": {
"parameters": [
{
"name": "App-Token",
"value": "={{ $('Configuration Variables').item.json.app_token }}"
},
{
"name": "Session-Token",
"value": "={{ $('Get session token').item.json.session_token }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "ee3f51c5-90b5-46e1-87eb-6afa589b2cf2",
"name": "登出 GLPI",
"type": "n8n-nodes-base.httpRequest",
"position": [
2672,
-360
],
"parameters": {
"url": "={{ $('Configuration Variables').item.json.glpi_url }}/apirest.php/killSession",
"options": {},
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Session-Token",
"value": "={{ $('Get session token').item.json.session_token }}"
},
{
"name": "App-Token",
"value": "={{ $('Configuration Variables').item.json.app_token }}"
},
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"typeVersion": 4.1
},
{
"id": "8638da3e-cce0-498e-9f0b-f6b7679b73a1",
"name": "配置变量",
"type": "n8n-nodes-base.set",
"position": [
-16,
-360
],
"parameters": {
"fields": {
"values": [
{
"name": "glpi_url",
"stringValue": "https://your_glpi_server.com"
},
{
"name": "app_token",
"stringValue": "Your App Token is here"
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "2a314de9-38c2-4c87-a48a-c3f4d269e57c",
"name": "条件判断",
"type": "n8n-nodes-base.if",
"position": [
2000,
-216
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "54120ed4-fdf0-4c1d-b4de-52ed510ddc92",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ $('2. Upload File').isExecuted }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "fcb1dcf4-52f4-4876-aec6-71a2b6c988a1",
"name": "请求类别 ID",
"type": "n8n-nodes-base.code",
"position": [
1552,
-504
],
"parameters": {
"jsCode": "const category = $('Request Form').first().json[' Category'][0];\nconst priorityText = $('Request Form').first().json.Priority; // o el campo que uses\n\n// Mapear prioridad a número\nlet priorityId;\nswitch(priorityText) {\n case \"Low\":\n priorityId = 2;\n break;\n case \"Medium\":\n priorityId = 3;\n break;\n case \"High\":\n priorityId = 4;\n break;\n default:\n priorityId = null;\n}\n\n// Mapear categoría\nswitch(category) {\n case \"Computer\":\n return [{ id: 6, category: category, \npriority: priorityId }];\n case \"Licenses\":\n return [{ id: 7, categoria: category, priority: priorityId }];\n case \"Peripherals\":\n return [{ id: 8, categoria: category, priority: priorityId }];\n default:\n return [{ id: null, categoria: category, priority: priorityId }];\n}"
},
"typeVersion": 2
},
{
"id": "1ac16c05-9b79-4c9f-a836-ed5616007a57",
"name": "条件判断1",
"type": "n8n-nodes-base.if",
"position": [
2000,
-504
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "54120ed4-fdf0-4c1d-b4de-52ed510ddc92",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ $('1. Upload File').isExecuted }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "5ee36cd3-0342-4df4-aa22-4595cdfd1ce3",
"name": "创建事件",
"type": "n8n-nodes-base.httpRequest",
"position": [
1776,
-216
],
"parameters": {
"url": "={{ $('Configuration Variables').item.json.glpi_url }}/apirest.php/Ticket/",
"method": "POST",
"options": {},
"jsonBody": "={\n \"input\": {\n \"name\": \"{{ $('Incident Form').item.json.Title }}\",\n \"content\": \"{{ $('Incident Form').item.json.Description }}\\n\\n\\nCordially,\\n\\n{{ $('Contact information').item.json.Name }}\\n{{ $('Contact information').item.json.Phone }}\\n{{ $('Contact information').item.json.Email }}\",\n \"type\": 1,\n \"status\": 1,\n \"urgency\": {{ $json.urgency }},\n \"itilcategories_id\": {{ $json.id }},\n \"users_id_recipient\": 0,\n \"entities_id\": 0\n }\n}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"headerParameters": {
"parameters": [
{
"name": "App-Token",
"value": "={{ $('Configuration Variables').item.json.app_token }}"
},
{
"name": "Session-Token",
"value": "={{ $('Get session token').item.json.session_token }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "fc31b978-0fe4-45ba-983f-e54fe47b3105",
"name": "获取会话令牌",
"type": "n8n-nodes-base.httpRequest",
"position": [
432,
-360
],
"parameters": {
"url": "={{ $('Configuration Variables').item.json.glpi_url }}/apirest.php/initSession",
"options": {},
"sendHeaders": true,
"authentication": "genericCredentialType",
"genericAuthType": "httpBasicAuth",
"headerParameters": {
"parameters": [
{
"name": "App-Token",
"value": "={{ $('Configuration Variables').item.json.app_token }}"
},
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpBasicAuth": {
"id": "7dcUgKfChVkBmVFm",
"name": "GLPI"
}
},
"typeVersion": 4.1
},
{
"id": "a2de616b-3e94-43b4-8bd8-ffe8dbd1a788",
"name": "1. 上传文件",
"type": "n8n-nodes-base.httpRequest",
"position": [
1328,
-576
],
"parameters": {
"url": "={{ $('Configuration Variables').item.json.glpi_url }}/apirest.php/Document/",
"method": "POST",
"options": {},
"sendBody": true,
"contentType": "multipart-form-data",
"sendHeaders": true,
"bodyParameters": {
"parameters": [
{
"name": "uploadManifest",
"value": "={\"input\": {\"name\": \"{{ $json[\"Attach authorization if applicable\"][0].filename }}\", \"_filename\": [\"{{ $json[\"Attach authorization if applicable\"][0].filename }}\"]}} "
},
{
"name": "filename[0]",
"parameterType": "formBinaryData",
"inputDataFieldName": "Attach_authorization_if_applicable"
}
]
},
"headerParameters": {
"parameters": [
{
"name": "Session-Token",
"value": "={{ $('Get session token').item.json.session_token }}"
},
{
"name": "App-Token",
"value": "={{ $('Configuration Variables').item.json.app_token }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "306eae46-eca3-439b-a1f6-c34c1ed2347b",
"name": "2. 上传文件",
"type": "n8n-nodes-base.httpRequest",
"position": [
1328,
-288
],
"parameters": {
"url": "={{ $('Configuration Variables').item.json.glpi_url }}/apirest.php/Document/",
"method": "POST",
"options": {},
"sendBody": true,
"contentType": "multipart-form-data",
"sendHeaders": true,
"bodyParameters": {
"parameters": [
{
"name": "uploadManifest",
"value": "={\"input\": {\"name\": \"{{ $json[\"Attach evidence\"][0].filename }}\", \"_filename\": [\"{{ $json[\"Attach evidence\"][0].filename }}\"]}} "
},
{
"name": "filename[0]",
"parameterType": "formBinaryData",
"inputDataFieldName": "Attach_evidence"
}
]
},
"headerParameters": {
"parameters": [
{
"name": "Session-Token",
"value": "={{ $('Get session token').item.json.session_token }}"
},
{
"name": "App-Token",
"value": "={{ $('Configuration Variables').item.json.app_token }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "3a7c8254-b48c-47e3-9f8c-628c2f0ba810",
"name": "2. 将文件链接到工单",
"type": "n8n-nodes-base.httpRequest",
"position": [
2224,
-288
],
"parameters": {
"url": "={{ $('Configuration Variables').item.json.glpi_url }}/apirest.php/Document_Item/",
"method": "POST",
"options": {},
"jsonBody": "={\n \"input\": {\n \"documents_id\": {{ $('2. Upload File').item.json.id }},\n \"itemtype\": \"Ticket\",\n \"items_id\": {{ $json.id }}\n }\n}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
},
{
"name": "App-Token",
"value": "WnOphIWk8iv7Si4JPndOxgvfr61sYqIf2dWrFMYr"
},
{
"name": "Session-Token",
"value": "={{ $('Get session token').item.json.session_token }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "a1650956-0e23-4b64-abf1-ebf6786c56b2",
"name": "1. 将文件链接到工单",
"type": "n8n-nodes-base.httpRequest",
"position": [
2224,
-576
],
"parameters": {
"url": "={{ $('Configuration Variables').item.json.glpi_url }}/apirest.php/Document_Item/",
"method": "POST",
"options": {},
"jsonBody": "={\n \"input\": {\n \"documents_id\": {{ $('1. Upload File').item.json.id }},\n \"itemtype\": \"Ticket\",\n \"items_id\": {{ $json.id }}\n }\n}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
},
{
"name": "App-Token",
"value": "={{ $('Configuration Variables').item.json.app_token }}"
},
{
"name": "Session-Token",
"value": "={{ $('Get session token').item.json.session_token }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "e4a996b3-06c8-4341-84ed-f366b06cd4d0",
"name": "2. 检查文件是否存在",
"type": "n8n-nodes-base.if",
"position": [
1104,
-216
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 1,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "a329cedb-1bc1-4fd4-993f-e0f973ab826f",
"operator": {
"type": "object",
"operation": "notEmpty",
"singleValue": true
},
"leftValue": "={{ $('Incident Form').item.binary }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2
},
{
"id": "a9639f53-7ca1-48c7-873e-7ae3084b6f0b",
"name": "1. 检查文件是否存在",
"type": "n8n-nodes-base.if",
"position": [
1104,
-504
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 1,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "a329cedb-1bc1-4fd4-993f-e0f973ab826f",
"operator": {
"type": "object",
"operation": "notEmpty",
"singleValue": true
},
"leftValue": "={{ $('Request Form').item.binary }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2
},
{
"id": "1592e1c9-2acc-41f5-a6d0-c192cd7ceca8",
"name": "事件表单",
"type": "n8n-nodes-base.form",
"position": [
880,
-216
],
"webhookId": "87a58bfb-1c42-407e-b3a0-e432b4f838a3",
"parameters": {
"options": {
"formTitle": "Create Incident",
"formDescription": "Create an incident ticket for problems that are currently impacting services or preventing you from completing your work."
},
"formFields": {
"values": [
{
"fieldLabel": "Title",
"placeholder": "Ej: Computer won't start",
"requiredField": true
},
{
"fieldType": "textarea",
"fieldLabel": "Description",
"placeholder": "=My work laptop (Dell Latitude 5520) won't turn on. When I press the power button, no lights come on and the screen remains black. It was working fine yesterday. I need urgent assistance as I have important meetings today.",
"requiredField": true
},
{
"fieldType": "dropdown",
"fieldLabel": "Category",
"multiselect": true,
"fieldOptions": {
"values": [
{
"option": "Computer does not turn on"
},
{
"option": "Server down"
},
{
"option": "Massive website failure"
}
]
},
"requiredField": true
},
{
"fieldType": "dropdown",
"fieldLabel": "Urgency",
"fieldOptions": {
"values": [
{
"option": "Low"
},
{
"option": "Medium"
},
{
"option": "High"
}
]
},
"requiredField": true
},
{
"fieldType": "file",
"fieldLabel": "Attach evidence"
}
]
}
},
"typeVersion": 1
},
{
"id": "6a43a75c-9a0f-4e48-9c1f-8b18cd2ded8d",
"name": "完成请求",
"type": "n8n-nodes-base.form",
"position": [
2448,
-504
],
"webhookId": "11975b0b-fe02-4e0c-8f0c-cc2901fa5531",
"parameters": {
"options": {},
"operation": "completion",
"completionTitle": "Your request was created successfully",
"completionMessage": "=Ticket ID: {{ $('Create Request').item.json.id }}"
},
"typeVersion": 1
},
{
"id": "baf45d52-b2c2-4966-b7ba-13c0756bf163",
"name": "完成事件",
"type": "n8n-nodes-base.form",
"position": [
2448,
-216
],
"webhookId": "8d671c76-8290-4340-867f-db1cb649233d",
"parameters": {
"options": {},
"operation": "completion",
"completionTitle": "Your incident was created successfully",
"completionMessage": "=Ticket ID: {{ $('Create Incident').item.json.id }}"
},
"typeVersion": 1
},
{
"id": "7479f266-8949-42f2-9f2d-ce31da268843",
"name": "便签",
"type": "n8n-nodes-base.stickyNote",
"position": [
128,
-1056
],
"parameters": {
"color": 4,
"width": 672,
"height": 192,
"content": "## 使用 n8n 为 GLPI 创建自定义界面"
},
"typeVersion": 1
},
{
"id": "49a6d4dd-8104-47a7-8bbc-99dfad1d82a6",
"name": "便签 1",
"type": "n8n-nodes-base.stickyNote",
"position": [
848,
-1056
],
"parameters": {
"color": 5,
"width": 1008,
"height": 464,
"content": "要求："
},
"typeVersion": 1
}
],
"pinData": {},
"connections": {
"If": {
"main": [
[
{
"node": "2. Link File to Ticket",
"type": "main",
"index": 0
}
],
[
{
"node": "Finish Incident",
"type": "main",
"index": 0
}
]
]
},
"If1": {
"main": [
[
{
"node": "1. Link File to Ticket",
"type": "main",
"index": 0
}
],
[
{
"node": "Finish Request",
"type": "main",
"index": 0
}
]
]
},
"Request Form": {
"main": [
[
{
"node": "1. Check if File Exists",
"type": "main",
"index": 0
}
]
]
},
"Incident Form": {
"main": [
[
{
"node": "2. Check if File Exists",
"type": "main",
"index": 0
}
]
]
},
"Sign Out GLPI": {
"main": [
[
{
"node": "No Operation, do nothing",
"type": "main",
"index": 0
}
]
]
},
"1. Upload File": {
"main": [
[
{
"node": "Request Category ID",
"type": "main",
"index": 0
}
]
]
},
"2. Upload File": {
"main": [
[
{
"node": "Incident Category ID",
"type": "main",
"index": 0
}
]
]
},
"Create Request": {
"main": [
[
{
"node": "If1",
"type": "main",
"index": 0
}
]
]
},
"Finish Request": {
"main": [
[
{
"node": "Sign Out GLPI",
"type": "main",
"index": 0
}
]
]
},
"Create Incident": {
"main": [
[
{
"node": "If",
"type": "main",
"index": 0
}
]
]
},
"Finish Incident": {
"main": [
[
{
"node": "Sign Out GLPI",
"type": "main",
"index": 0
}
]
]
},
"Get session token": {
"main": [
[
{
"node": "1. Request or incident",
"type": "main",
"index": 0
}
]
]
},
"Contact information": {
"main": [
[
{
"node": "Get session token",
"type": "main",
"index": 0
}
]
]
},
"Request Category ID": {
"main": [
[
{
"node": "Create Request",
"type": "main",
"index": 0
}
]
]
},
"Incident Category ID": {
"main": [
[
{
"node": "Create Incident",
"type": "main",
"index": 0
}
]
]
},
"1. Link File to Ticket": {
"main": [
[
{
"node": "Finish Request",
"type": "main",
"index": 0
}
]
]
},
"1. Request or incident": {
"main": [
[
{
"node": "Request Form",
"type": "main",
"index": 0
}
],
[
{
"node": "Incident Form",
"type": "main",
"index": 0
}
]
]
},
"2. Link File to Ticket": {
"main": [
[
{
"node": "Finish Incident",
"type": "main",
"index": 0
}
]
]
},
"1. Check if File Exists": {
"main": [
[
{
"node": "1. Upload File",
"type": "main",
"index": 0
}
],
[
{
"node": "Request Category ID",
"type": "main",
"index": 0
}
]
]
},
"2. Check if File Exists": {
"main": [
[
{
"node": "2. Upload File",
"type": "main",
"index": 0
}
],
[
{
"node": "Incident Category ID",
"type": "main",
"index": 0
}
]
]
},
"Configuration Variables": {
"main": [
[
{
"node": "Contact information",
"type": "main",
"index": 0
}
]
]
},
"Technical Support Portal": {
"main": [
[
{
"node": "Configuration Variables",
"type": "main",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
高级 - 工单管理, 多模态 AI
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
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难度等级
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节点数量25
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Luis Hernandez
@integropenI like solving problems and have a true passion for no-code automation. I'm thoughtful by nature and enjoy finding ways to optimize processes, always guided by my principles and values.
外部链接
在 n8n.io 查看 →
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