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简单订单确认和客户通知工作流，用于新电商订单

高级

这是一个CRM, Multimodal AI领域的自动化工作流，包含 17 个节点。主要使用 If, Set, Webhook, EmailSend, RespondToWebhook 等节点。 使用邮件通知和 Webhooks 自动化电商订单处理

前置要求
  • •HTTP Webhook 端点（n8n 会自动生成）

使用的节点 (17)

If
Set
Webhook
EmailSend
StickyNote
RespondToWebhook

分类

客户关系管理
多模态 AI
工作流预览
可视化展示节点连接关系，支持缩放和平移
React Flow
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
  "name": "简单订单确认和客户通知工作流，用于新电商订单",
  "tags": [
    {
      "id": "ecommerce",
      "name": "E-commerce",
      "createdAt": "2025-01-01T00:00:00.000Z",
      "updatedAt": "2025-01-01T00:00:00.000Z"
    },
    {
      "id": "beginner-friendly",
      "name": "Beginner Friendly",
      "createdAt": "2025-01-01T00:00:00.000Z",
      "updatedAt": "2025-01-01T00:00:00.000Z"
    },
    {
      "id": "order-automation",
      "name": "Order Automation",
      "createdAt": "2025-01-01T00:00:00.000Z",
      "updatedAt": "2025-01-01T00:00:00.000Z"
    }
  ],
  "nodes": [
    {
      "id": "a1b2c3d4-e5f6-7890-1234-567890abcdef",
      "name": "新订单Webhook",
      "type": "n8n-nodes-base.webhook",
      "position": [
        240,
        300
      ],
      "parameters": {
        "path": "new-order",
        "options": {},
        "httpMethod": "POST",
        "responseMode": "responseNode"
      },
      "typeVersion": 1
    },
    {
      "id": "b2c3d4e5-f6g7-8901-2345-678901bcdefg",
      "name": "工作流说明",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -200,
        100
      ],
      "parameters": {
        "color": 4,
        "width": 432,
        "height": 464,
        "content": "## 🛒 简单电商订单自动化"
      },
      "typeVersion": 1
    },
    {
      "id": "c3d4e5f6-g7h8-9012-3456-789012cdefgh",
      "name": "店铺配置",
      "type": "n8n-nodes-base.set",
      "position": [
        480,
        300
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "STORE_NAME",
              "name": "STORE_NAME",
              "type": "string",
              "value": "Your Store Name"
            },
            {
              "id": "STORE_EMAIL",
              "name": "STORE_EMAIL",
              "type": "string",
              "value": "orders@yourstore.com"
            },
            {
              "id": "SUPPORT_EMAIL",
              "name": "SUPPORT_EMAIL",
              "type": "string",
              "value": "support@yourstore.com"
            },
            {
              "id": "STORE_PHONE",
              "name": "STORE_PHONE",
              "type": "string",
              "value": "(555) 123-4567"
            },
            {
              "id": "STORE_WEBSITE",
              "name": "STORE_WEBSITE",
              "type": "string",
              "value": "https://yourstore.com"
            },
            {
              "id": "TEAM_EMAIL",
              "name": "TEAM_EMAIL",
              "type": "string",
              "value": "team@yourstore.com"
            }
          ]
        }
      },
      "typeVersion": 3.2
    },
    {
      "id": "d4e5f6g7-h8i9-0123-4567-890123defghi",
      "name": "提取订单备注",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        640,
        120
      ],
      "parameters": {
        "width": 280,
        "height": 160,
        "content": "📦 **步骤1：提取订单数据**"
      },
      "typeVersion": 1
    },
    {
      "id": "e5f6g7h8-i9j0-1234-5678-901234efghij",
      "name": "提取订单详情",
      "type": "n8n-nodes-base.set",
      "position": [
        720,
        300
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "order_number",
              "name": "order_number",
              "type": "string",
              "value": "={{ $json.order_number || $json.id || $json.order_id || 'N/A' }}"
            },
            {
              "id": "customer_name",
              "name": "customer_name",
              "type": "string",
              "value": "={{ $json.customer?.name || $json.billing_address?.name || $json.customer_name || 'Valued Customer' }}"
            },
            {
              "id": "customer_email",
              "name": "customer_email",
              "type": "string",
              "value": "={{ $json.customer?.email || $json.email || $json.customer_email || '' }}"
            },
            {
              "id": "order_total",
              "name": "order_total",
              "type": "string",
              "value": "={{ $json.total_price || $json.total || $json.amount || '0.00' }}"
            },
            {
              "id": "currency",
              "name": "currency",
              "type": "string",
              "value": "={{ $json.currency || $json.currency_code || 'USD' }}"
            },
            {
              "id": "order_date",
              "name": "order_date",
              "type": "string",
              "value": "={{ $json.created_at || $json.order_date || new Date().toISOString() }}"
            },
            {
              "id": "payment_status",
              "name": "payment_status",
              "type": "string",
              "value": "={{ $json.payment_status || $json.financial_status || 'pending' }}"
            }
          ]
        }
      },
      "typeVersion": 3.2
    },
    {
      "id": "f6g7h8i9-j0k1-2345-6789-012345fghijk",
      "name": "验证备注",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        880,
        140
      ],
      "parameters": {
        "width": 280,
        "height": 140,
        "content": "✅ **步骤2：验证订单**"
      },
      "typeVersion": 1
    },
    {
      "id": "g7h8i9j0-k1l2-3456-7890-123456ghijkl",
      "name": "验证订单数据",
      "type": "n8n-nodes-base.if",
      "position": [
        960,
        300
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "has_email",
              "operator": {
                "type": "string",
                "operation": "notEmpty"
              },
              "leftValue": "={{ $json.customer_email }}",
              "rightValue": ""
            },
            {
              "id": "has_order_number",
              "operator": {
                "type": "string",
                "operation": "notEqual"
              },
              "leftValue": "={{ $json.order_number }}",
              "rightValue": "N/A"
            }
          ]
        }
      },
      "typeVersion": 2
    },
    {
      "id": "h8i9j0k1-l2m3-4567-8901-234567hijklm",
      "name": "客户邮件备注",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1120,
        120
      ],
      "parameters": {
        "width": 280,
        "height": 160,
        "content": "📧 **步骤3：发送客户邮件**"
      },
      "typeVersion": 1
    },
    {
      "id": "i9j0k1l2-m3n4-5678-9012-345678ijklmn",
      "name": "发送客户确认",
      "type": "n8n-nodes-base.emailSend",
      "position": [
        1200,
        260
      ],
      "parameters": {
        "message": "Dear {{ $json.customer_name }},\\n\\nThank you for your order! We're excited to confirm that we've received your order and are preparing it for shipment.\\n\\n📦 ORDER DETAILS:\\n━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━\\nOrder Number: #{{ $json.order_number }}\\nOrder Date: {{ new Date($json.order_date).toLocaleDateString() }}\\nOrder Total: {{ $json.currency }} {{ $json.order_total }}\\nPayment Status: {{ $json.payment_status }}\\n\\n🚚 WHAT'S NEXT:\\n━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━\\n• We'll process your order within 1-2 business days\\n• You'll receive a shipping confirmation email with tracking information\\n• Estimated delivery: 3-7 business days\\n\\n📞 NEED HELP?\\n━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━\\nIf you have any questions about your order, please don't hesitate to contact us:\\n\\nEmail: {{ $('Store Configuration').first().json.SUPPORT_EMAIL }}\\nPhone: {{ $('Store Configuration').first().json.STORE_PHONE }}\\nWebsite: {{ $('Store Configuration').first().json.STORE_WEBSITE }}\\n\\nThank you for choosing {{ $('Store Configuration').first().json.STORE_NAME }}!\\n\\nBest regards,\\nThe {{ $('Store Configuration').first().json.STORE_NAME }} Team",
        "options": {
          "ccEmail": "",
          "bccEmail": "",
          "allowUnauthorizedCerts": false
        },
        "subject": "Order Confirmation #{{ $json.order_number }} - {{ $('Store Configuration').first().json.STORE_NAME }}",
        "toEmail": "={{ $json.customer_email }}",
        "fromEmail": "={{ $('Store Configuration').first().json.STORE_EMAIL }}"
      },
      "credentials": {
        "smtp": {
          "id": "YOUR_EMAIL_CREDENTIAL_ID",
          "name": "Gmail SMTP"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "j0k1l2m3-n4o5-6789-0123-456789jklmno",
      "name": "团队通知备注",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1360,
        120
      ],
      "parameters": {
        "width": 280,
        "height": 160,
        "content": "🔔 **步骤4：通知团队**"
      },
      "typeVersion": 1
    },
    {
      "id": "k1l2m3n4-o5p6-7890-1234-567890klmnop",
      "name": "发送团队通知",
      "type": "n8n-nodes-base.emailSend",
      "position": [
        1440,
        260
      ],
      "parameters": {
        "message": "🎉 NEW ORDER RECEIVED!\\n\\n📦 ORDER INFORMATION:\\n━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━\\nOrder #: {{ $json.order_number }}\\nCustomer: {{ $json.customer_name }}\\nEmail: {{ $json.customer_email }}\\nTotal: {{ $json.currency }} {{ $json.order_total }}\\nPayment: {{ $json.payment_status }}\\nDate: {{ new Date($json.order_date).toLocaleString() }}\\n\\n✅ ACTION ITEMS:\\n━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━\\n1. Process payment (if not already confirmed)\\n2. Pick and pack items\\n3. Create shipping label\\n4. Send tracking information to customer\\n5. Update inventory levels\\n\\n📊 QUICK STATS:\\n━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━\\nProcessed automatically at: {{ new Date().toLocaleString() }}\\nCustomer confirmation: ✅ Sent\\nOrder webhook: ✅ Received\\n\\nLogin to your admin panel to view full order details and begin processing.\\n\\n---\\nThis notification was sent automatically by your n8n order automation workflow.",
        "options": {
          "allowUnauthorizedCerts": false
        },
        "subject": "🛒 NEW ORDER #{{ $json.order_number }} - {{ $json.currency }} {{ $json.order_total }}",
        "toEmail": "={{ $('Store Configuration').first().json.TEAM_EMAIL }}",
        "fromEmail": "={{ $('Store Configuration').first().json.STORE_EMAIL }}"
      },
      "credentials": {
        "smtp": {
          "id": "YOUR_EMAIL_CREDENTIAL_ID",
          "name": "Gmail SMTP"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "l2m3n4o5-p6q7-8901-2345-678901lmnopq",
      "name": "记录订单备注",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1600,
        120
      ],
      "parameters": {
        "width": 280,
        "height": 160,
        "content": "📝 **步骤5：记录订单**"
      },
      "typeVersion": 1
    },
    {
      "id": "m3n4o5p6-q7r8-9012-3456-789012mnopqr",
      "name": "记录处理详情",
      "type": "n8n-nodes-base.set",
      "position": [
        1680,
        260
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "processing_status",
              "name": "processing_status",
              "type": "string",
              "value": "completed"
            },
            {
              "id": "processed_at",
              "name": "processed_at",
              "type": "string",
              "value": "={{ new Date().toISOString() }}"
            },
            {
              "id": "customer_email_sent",
              "name": "customer_email_sent",
              "type": "boolean",
              "value": true
            },
            {
              "id": "team_email_sent",
              "name": "team_email_sent",
              "type": "boolean",
              "value": true
            },
            {
              "id": "order_summary",
              "name": "order_summary",
              "type": "string",
              "value": "Order #{{ $('Extract Order Details').first().json.order_number }} for {{ $('Extract Order Details').first().json.customer_name }} ({{ $('Extract Order Details').first().json.currency }} {{ $('Extract Order Details').first().json.order_total }}) processed successfully"
            }
          ]
        }
      },
      "typeVersion": 3.2
    },
    {
      "id": "n4o5p6q7-r8s9-0123-4567-890123nopqrs",
      "name": "成功响应备注",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1840,
        120
      ],
      "parameters": {
        "width": 280,
        "height": 160,
        "content": "✅ **步骤6：成功响应**"
      },
      "typeVersion": 1
    },
    {
      "id": "o5p6q7r8-s9t0-1234-5678-901234opqrst",
      "name": "发送成功响应",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        1920,
        260
      ],
      "parameters": {
        "options": {},
        "respondWith": "json",
        "responseBody": "{\n  \"status\": \"success\",\n  \"message\": \"Order processed successfully\",\n  \"order_number\": \"{{ $('Extract Order Details').first().json.order_number }}\",\n  \"customer_email\": \"{{ $('Extract Order Details').first().json.customer_email }}\",\n  \"customer_notification_sent\": {{ $json.customer_email_sent }},\n  \"team_notification_sent\": {{ $json.team_email_sent }},\n  \"processed_at\": \"{{ $json.processed_at }}\",\n  \"order_total\": \"{{ $('Extract Order Details').first().json.currency }} {{ $('Extract Order Details').first().json.order_total }}\"\n}"
      },
      "typeVersion": 1
    },
    {
      "id": "p6q7r8s9-t0u1-2345-6789-012345pqrstu",
      "name": "发送错误响应",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        960,
        420
      ],
      "parameters": {
        "options": {},
        "respondWith": "json",
        "responseBody": "{\n  \"status\": \"error\",\n  \"message\": \"Invalid order data - missing required fields\",\n  \"missing_fields\": {\n    \"customer_email\": \"{{ $json.customer_email || 'missing' }}\",\n    \"order_number\": \"{{ $json.order_number || 'missing' }}\"\n  },\n  \"received_data\": {{ JSON.stringify($('New Order Webhook').first().json) }},\n  \"processed_at\": \"{{ new Date().toISOString() }}\"\n}"
      },
      "typeVersion": 1
    },
    {
      "id": "q7r8s9t0-u1v2-3456-7890-123456qrstuv",
      "name": "简易设置指南",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        240,
        500
      ],
      "parameters": {
        "color": 6,
        "width": 400,
        "height": 320,
        "content": "⚙️ **简易设置指南**"
      },
      "typeVersion": 1
    }
  ],
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "updatedAt": "2025-01-01T00:00:00.000Z",
  "versionId": "auto-generate",
  "staticData": {},
  "connections": {
    "New Order Webhook": {
      "main": [
        [
          {
            "node": "Store Configuration",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Store Configuration": {
      "main": [
        [
          {
            "node": "Extract Order Details",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Validate Order Data": {
      "main": [
        [
          {
            "node": "Send Customer Confirmation",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Send Error Response",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Extract Order Details": {
      "main": [
        [
          {
            "node": "Validate Order Data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Log Processing Details": {
      "main": [
        [
          {
            "node": "Send Success Response",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Send Team Notification": {
      "main": [
        [
          {
            "node": "Log Processing Details",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Send Customer Confirmation": {
      "main": [
        [
          {
            "node": "Send Team Notification",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "triggerCount": 1
}
常见问题

如何使用这个工作流？

复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。

这个工作流适合什么场景？

高级 - 客户关系管理, 多模态 AI

需要付费吗？

本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。

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工作流信息
难度等级
高级
节点数量17
分类2
节点类型6
难度说明

适合高级用户，包含 16+ 个节点的复杂工作流

作者
PhilanthropEAK Automation

PhilanthropEAK Automation

@philanthropeak

AI-powered automation specialist building practical, accessible workflows for businesses of all sizes. We design solutions that save time, cut errors, and boost customer experience—without complexity. Specialties include AI-driven customer support, social media scheduling, e-commerce automation, beginner-friendly workflows, and free templates. Every workflow is tested, documented, and ready to deliver real business value.

外部链接
在 n8n.io 查看 →

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