基于AI的WhatsApp客户服务（GPT-4、智能路由与知识库）
高级
这是一个AI Chatbot, Multimodal AI领域的自动化工作流，包含 45 个节点。主要使用 Set, Gmail, Merge, Switch, Supabase 等节点。 基于AI的WhatsApp客户服务（GPT-4、智能路由与知识库）
前置要求
- •Google 账号和 Gmail API 凭证
- •Supabase URL 和 API Key
- •Google Sheets API 凭证
- •OpenAI API Key
- •PostgreSQL 数据库连接信息
使用的节点 (45)
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"meta": {
"instanceId": "e7ccf4281d5afb175c79c02db95b45f15d5b53862cb6bc357c5e5bc26567f35c",
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "ed616fbb-37e3-4921-8489-c73f804a9079",
"name": "转录1",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
-1040,
6032
],
"parameters": {},
"typeVersion": 1.6
},
{
"id": "771f6729-6905-452d-bb22-3c77175a8501",
"name": "合并 3",
"type": "n8n-nodes-base.merge",
"position": [
864,
5312
],
"parameters": {},
"typeVersion": 3.1
},
{
"id": "664c272c-417f-41d7-a4a2-6611de4bcde9",
"name": "聚合3",
"type": "n8n-nodes-base.aggregate",
"position": [
1088,
5312
],
"parameters": {},
"typeVersion": 1
},
{
"id": "026c3136-c0f1-4d84-a916-edf07d29cc95",
"name": "合并4",
"type": "n8n-nodes-base.merge",
"position": [
912,
6608
],
"parameters": {},
"typeVersion": 3.1
},
{
"id": "d4d9b351-8725-4d22-9389-1a12d166405b",
"name": "OpenAI Chat Model8",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
240,
5680
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "d55f8a89-cb2b-465e-be9f-5e160fd9cf36",
"name": "OpenAI Chat Model10",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
240,
6000
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "f86cf4c8-047f-4f2a-9f3c-90f6c7593fe9",
"name": "OpenAI Chat Model11",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
288,
6288
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "49684dd6-45d1-4659-9a63-103d121517a8",
"name": "思考1",
"type": "@n8n/n8n-nodes-langchain.toolThink",
"position": [
1872,
5648
],
"parameters": {},
"typeVersion": 1
},
{
"id": "af8b5ab4-b100-442f-84be-d3384a064087",
"name": "语音或文本",
"type": "n8n-nodes-base.switch",
"position": [
-1488,
6208
],
"parameters": {},
"typeVersion": 3.2
},
{
"id": "5b12d87f-ae5c-4fe7-becd-1507f8e4ac3a",
"name": "结构化输出解析器",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
400,
6000
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "f8d92a15-f1d7-48c6-9120-bdfeb8e7103a",
"name": "结构化输出解析器1",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
400,
6304
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "72208554-80eb-48cf-bf9f-bf0031c59450",
"name": "Postgres 聊天记忆",
"type": "@n8n/n8n-nodes-langchain.memoryPostgresChat",
"position": [
1664,
5664
],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "a4aaede1-c203-404d-815d-1b809565aa15",
"name": "情感分类器",
"type": "@n8n/n8n-nodes-langchain.chainLlm",
"position": [
288,
6192
],
"parameters": {},
"executeOnce": true,
"typeVersion": 1.6
},
{
"id": "20b52d96-f878-4b19-a2fa-c92a1e642e3e",
"name": "意图分类器",
"type": "@n8n/n8n-nodes-langchain.chainLlm",
"position": [
272,
5840
],
"parameters": {},
"typeVersion": 1.6
},
{
"id": "734a03da-5151-4424-80cb-d93c239fb61c",
"name": "结构化输出解析器2",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
448,
5680
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "cc1d47bc-df5e-4d00-97c0-16c046958907",
"name": "隐私分类器",
"type": "@n8n/n8n-nodes-langchain.chainLlm",
"position": [
288,
5520
],
"parameters": {},
"typeVersion": 1.6
},
{
"id": "3d3cf16b-54e0-4726-9281-78c7b19cc536",
"name": "便签1",
"type": "n8n-nodes-base.stickyNote",
"position": [
2272,
5744
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "2d697ea7-3abf-4adf-ac89-79df0e4ec7a1",
"name": "知识库",
"type": "n8n-nodes-base.googleDocsTool",
"position": [
2320,
5824
],
"parameters": {},
"typeVersion": 2
},
{
"id": "c55bf827-2744-4568-a0ee-e023d7c731b6",
"name": "订单数据库",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
2048,
5824
],
"parameters": {},
"typeVersion": 4.5
},
{
"id": "9c0b1668-8176-4ebe-88de-7971975670eb",
"name": "便签 2",
"type": "n8n-nodes-base.stickyNote",
"position": [
1632,
5584
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "67557a8f-6979-4de7-830a-32519f1cdaa4",
"name": "OpenAI Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1472,
5648
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "9a877509-cdbf-470e-8fc2-c6e01179559d",
"name": "便签 3",
"type": "n8n-nodes-base.stickyNote",
"position": [
2400,
5088
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "45cf1bee-b76c-434b-b741-aa9b2b69d68d",
"name": "历史聊天与反馈",
"type": "n8n-nodes-base.googleSheets",
"position": [
2464,
5152
],
"parameters": {},
"typeVersion": 4.5
},
{
"id": "296bfe0a-274c-45f6-beac-29be94ba91e4",
"name": "文本",
"type": "n8n-nodes-base.set",
"position": [
-1136,
6304
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "5d95c556-1f4b-44de-beab-6d9e10d39026",
"name": "聚合",
"type": "n8n-nodes-base.aggregate",
"position": [
1088,
6608
],
"parameters": {},
"typeVersion": 1
},
{
"id": "77776751-51b2-4ff5-a08b-ed94751dadd7",
"name": "OpenAI 聊天模型1",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1232,
6768
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "fcada9f2-6e98-4824-a019-8267a1d86a0d",
"name": "便签 4",
"type": "n8n-nodes-base.stickyNote",
"position": [
160,
5264
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "21364bfb-a211-4f06-9337-cde63889e234",
"name": "便签 5",
"type": "n8n-nodes-base.stickyNote",
"position": [
2032,
6048
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "a4aed731-3445-4087-8339-49a13f118765",
"name": "正常路径 / 成功",
"type": "n8n-nodes-base.noOp",
"position": [
1680,
6960
],
"parameters": {},
"typeVersion": 1
},
{
"id": "a24a6100-4769-4bde-8f66-20621eec0113",
"name": "负责人升级",
"type": "n8n-nodes-base.gmail",
"position": [
2080,
6192
],
"webhookId": "aa184623-5ecc-423c-86bd-6521bffcdeb7",
"parameters": {},
"typeVersion": 2.1
},
{
"id": "9855fb4c-716b-4aa9-bcbb-e175b0faecac",
"name": "关键投诉。",
"type": "n8n-nodes-base.gmail",
"position": [
2080,
6672
],
"webhookId": "aa184623-5ecc-423c-86bd-6521bffcdeb7",
"parameters": {},
"typeVersion": 2.1
},
{
"id": "a76f2295-9084-4a08-822a-99fd143406da",
"name": "人工请求。",
"type": "n8n-nodes-base.gmail",
"position": [
2080,
6432
],
"webhookId": "aa184623-5ecc-423c-86bd-6521bffcdeb7",
"parameters": {},
"typeVersion": 2.1
},
{
"id": "ab94460f-fcfc-4697-86bb-98e78129d1f9",
"name": "合并",
"type": "n8n-nodes-base.merge",
"position": [
-768,
6192
],
"parameters": {},
"typeVersion": 3.1
},
{
"id": "67634fad-16a3-467a-8bef-08f7519dc78c",
"name": "OpenAI 聊天模型2",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
208,
6944
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "0bfec7e7-29e3-4fe0-b150-a6689a8c2088",
"name": "Supabase1",
"type": "n8n-nodes-base.supabaseTool",
"position": [
352,
6944
],
"parameters": {},
"typeVersion": 1
},
{
"id": "568cdc98-723c-471b-aa3f-b406ce63357e",
"name": "人工干预",
"type": "@n8n/n8n-nodes-langchain.textClassifier",
"position": [
1264,
6608
],
"parameters": {},
"typeVersion": 1.1
},
{
"id": "49a7c0f6-4d4f-4fbe-bb4c-9d5cd556f19c",
"name": "为后续消息提供上下文",
"type": "n8n-nodes-base.supabase",
"position": [
2480,
5600
],
"parameters": {},
"typeVersion": 1
},
{
"id": "71cf835b-b799-4115-9920-dbf779f3e874",
"name": "便签6",
"type": "n8n-nodes-base.stickyNote",
"position": [
1248,
6368
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "abe3ad98-5f46-48bc-8ef4-00796a8e69b4",
"name": "生成对话上下文",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
272,
6720
],
"parameters": {},
"typeVersion": 2
},
{
"id": "a370f70a-d69b-492c-957e-148a249651d4",
"name": "便签7",
"type": "n8n-nodes-base.stickyNote",
"position": [
-3248,
4752
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "b924e7c7-e0e2-41ae-aba6-3a418a35ee35",
"name": "便签8",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1808,
5024
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "b2ca23a4-f8b5-4ef6-8de8-c4c85f80cbbc",
"name": "客户服务 AGENT",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
1728,
5344
],
"parameters": {},
"typeVersion": 1.8
},
{
"id": "1a8a1179-07b8-4ed6-aaf2-8a8dca16e0f2",
"name": "WhatsApp 触发器",
"type": "n8n-nodes-base.whatsAppTrigger",
"position": [
-1696,
6208
],
"webhookId": "09fcc728-24d5-42e3-ab4f-81855ae14c9e",
"parameters": {},
"typeVersion": 1
},
{
"id": "861e3715-6d7b-438c-ac24-9403b516c4f4",
"name": "下载媒体",
"type": "n8n-nodes-base.whatsApp",
"position": [
-1264,
6032
],
"webhookId": "07467989-5565-4204-a073-b67a1c1ddaa8",
"parameters": {},
"typeVersion": 1
},
{
"id": "7e97bea5-3841-4956-aa1f-38ba65838e80",
"name": "发送消息",
"type": "n8n-nodes-base.whatsApp",
"position": [
2544,
5376
],
"webhookId": "07467989-5565-4204-a073-b67a1c1ddaa8",
"parameters": {},
"typeVersion": 1
}
],
"pinData": {},
"connections": {
"Text": {
"main": [
[
{
"node": "Merge",
"type": "main",
"index": 1
}
]
]
},
"Merge": {
"main": [
[
{
"node": "intent classifier",
"type": "main",
"index": 0
},
{
"node": "sentiment classifier",
"type": "main",
"index": 0
},
{
"node": "privacy classifier",
"type": "main",
"index": 0
},
{
"node": "Merge4",
"type": "main",
"index": 2
},
{
"node": "Generate conv context",
"type": "main",
"index": 0
},
{
"node": "Merge3",
"type": "main",
"index": 3
},
{
"node": "Merge4",
"type": "main",
"index": 3
}
]
]
},
"Merge3": {
"main": [
[
{
"node": "Aggregate3",
"type": "main",
"index": 0
}
]
]
},
"Merge4": {
"main": [
[
{
"node": "Aggregate",
"type": "main",
"index": 0
}
]
]
},
"Think1": {
"ai_tool": [
[
{
"node": "Customer service AGENT",
"type": "ai_tool",
"index": 0
}
]
]
},
"Aggregate": {
"main": [
[
{
"node": "Human intervention",
"type": "main",
"index": 0
}
]
]
},
"Supabase1": {
"ai_tool": [
[
{
"node": "Generate conv context",
"type": "ai_tool",
"index": 0
}
]
]
},
"Aggregate3": {
"main": [
[
{
"node": "Customer service AGENT",
"type": "main",
"index": 0
}
]
]
},
"Transcribe1": {
"main": [
[
{
"node": "Merge",
"type": "main",
"index": 0
}
]
]
},
"Voice or Text": {
"main": [
[
{
"node": "Download media",
"type": "main",
"index": 0
}
],
[
{
"node": "Text",
"type": "main",
"index": 0
}
]
]
},
"Download media": {
"main": [
[
{
"node": "Transcribe1",
"type": "main",
"index": 0
}
]
]
},
"Knowledge base": {
"ai_tool": [
[
{
"node": "Customer service AGENT",
"type": "ai_tool",
"index": 0
}
]
]
},
"orders database": {
"ai_tool": [
[
{
"node": "Customer service AGENT",
"type": "ai_tool",
"index": 0
}
]
]
},
"WhatsApp Trigger": {
"main": [
[
{
"node": "Voice or Text",
"type": "main",
"index": 0
}
]
]
},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "Customer service AGENT",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"intent classifier": {
"main": [
[
{
"node": "Merge4",
"type": "main",
"index": 1
},
{
"node": "Merge3",
"type": "main",
"index": 1
}
]
]
},
"Human intervention": {
"main": [
[
{
"node": "Owner escalation",
"type": "main",
"index": 0
}
],
[
{
"node": "Human request.",
"type": "main",
"index": 0
}
],
[
{
"node": "Critical complaint.",
"type": "main",
"index": 0
}
],
[
{
"node": "Normal path / success",
"type": "main",
"index": 0
}
]
]
},
"OpenAI Chat Model1": {
"ai_languageModel": [
[
{
"node": "Human intervention",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Chat Model2": {
"ai_languageModel": [
[
{
"node": "Generate conv context",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Chat Model8": {
"ai_languageModel": [
[
{
"node": "privacy classifier",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"privacy classifier": {
"main": [
[
{
"node": "Merge3",
"type": "main",
"index": 0
}
]
]
},
"OpenAI Chat Model10": {
"ai_languageModel": [
[
{
"node": "intent classifier",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Chat Model11": {
"ai_languageModel": [
[
{
"node": "sentiment classifier",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Postgres Chat Memory": {
"ai_memory": [
[
{
"node": "Customer service AGENT",
"type": "ai_memory",
"index": 0
}
]
]
},
"sentiment classifier": {
"main": [
[
{
"node": "Merge3",
"type": "main",
"index": 2
},
{
"node": "Merge4",
"type": "main",
"index": 0
}
]
]
},
"Generate conv context": {
"main": [
[
{
"node": "Merge4",
"type": "main",
"index": 4
}
]
]
},
"Customer service AGENT": {
"main": [
[
{
"node": "Historial Chat and feedback",
"type": "main",
"index": 0
},
{
"node": "Aliment context for next messages",
"type": "main",
"index": 0
},
{
"node": "Send message",
"type": "main",
"index": 0
}
]
]
},
"Structured Output Parser": {
"ai_outputParser": [
[
{
"node": "intent classifier",
"type": "ai_outputParser",
"index": 0
}
]
]
},
"Structured Output Parser1": {
"ai_outputParser": [
[
{
"node": "sentiment classifier",
"type": "ai_outputParser",
"index": 0
}
]
]
},
"Structured Output Parser2": {
"ai_outputParser": [
[
{
"node": "privacy classifier",
"type": "ai_outputParser",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
高级 - AI 聊天机器人, 多模态 AI
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
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作者
Paul
@diagoplAutomation expert & n8n power user. I build advanced workflows combining AI, outbound, and business logic. Grab my templates or reach out for custom builds.
外部链接
在 n8n.io 查看 →
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