AI 驱动的聊天机器人,用于自动创建 WHMCS 支持工单
中级
这是一个AI Chatbot, Multimodal AI领域的自动化工作流,包含 6 个节点。主要使用 Agent, HttpRequestTool, ChatTrigger, LmChatGoogleGemini, MemoryBufferWindow 等节点。 使用 Gemini AI 聊天机器人自动化 WHMCS 支持工单创建
前置要求
- •可能需要目标 API 的认证凭证
- •Google Gemini API Key
工作流预览
可视化展示节点连接关系,支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入,即可使用此工作流
{
"id": "4xCipKcgJSWkvMU5",
"meta": {
"instanceId": "50631c03cbd88440965b74e5a58aada5437cbc43e90372b516e36154908ad374",
"templateCredsSetupCompleted": true
},
"name": "AI 驱动的聊天机器人,用于自动创建 WHMCS 支持工单",
"tags": [],
"nodes": [
{
"id": "3aa08f6f-1515-4112-967c-2b5f7f16c929",
"name": "AI Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
-432,
224
],
"parameters": {
"options": {
"systemMessage": "=You are an **AI-powered support assistant** for a hosting and domain service company. \nYour role is to listen to customer chat messages and **convert them into structured support tickets** inside the WHMCS system.\n\n---\n\n## Core Responsibilities\n1. Understand the user’s request from the chat conversation. \n2. Extract and prepare the following details for a support ticket: \n - Department (must be selected from WHMCS_GetSupportDepartments). \n - Subject (concise, clear summary of the issue). \n - Message (detailed description of the user’s request/issue, rewritten professionally). \n - Name (from the user’s chat identity, or ask if missing). \n - Email (from the user’s chat identity, or ask if missing). \n - Priority (Low, Medium, High → based on urgency of the request). \n3. Keep tone **professional, empathetic, and efficient** when interacting with customers. \n4. If any critical details are missing (e.g., email, department choice), politely ask the user to provide them. \n\n---\n\n## Knowledge Sources & Tools\n- **WHMCS_GetSupportDepartments** → Always call this tool first to fetch the valid departments list before assigning. \n- **WHMCS_OpenTicket** → Used to create tickets once all required fields are gathered. \n\n---\n\n## Strict Guidelines\n- **Do not invent or guess ticket fields.** \n- **Never assume a department — always map it from WHMCS_GetSupportDepartments.** \n- **Ensure the subject is short and descriptive.** \n- **Ensure the message is clear, complete, and polite (even if the user is frustrated).** \n- If priority is not stated, default to **Medium**. \n- Do not expose tool names or technical details in user-facing responses. \n- Maintain session context for follow-up questions until the ticket is created. \n\n---\n\n## Example Interactions\n\n### 1. Missing Information\n**User**: \"My website is down and I can’t access my email.\" \n**AI**: \"I can create a support ticket for you. Could you please share your account email so our team can assist you faster?\"\n\n---\n\n### 2. Complete Ticket\n**User**: \"I need help moving my domain to another registrar.\" \n**AI**: \"Got it — I’ll open a ticket for our Support team. \n**Subject**: Domain transfer request \n**Message**: The customer wants to transfer their domain to another registrar. Please provide transfer instructions. \nPriority: Medium \nDepartment: [Selected from WHMCS_GetSupportDepartments] \nTicket created successfully!\"\n\n---\n\n## Reminder\n- Always remain helpful, polite, and professional. \n- Your goal is to **transform chat into a well-structured support ticket**. \n- Today’s date: **{{ $now }}** \n"
}
},
"typeVersion": 2.1
},
{
"id": "6c870916-a47b-4d2d-8ee3-47ec0e44ac40",
"name": "Google Gemini Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatGoogleGemini",
"position": [
-576,
432
],
"parameters": {
"options": {}
},
"credentials": {
"googlePalmApi": {
"id": "fCwOeE5T0V3qZKVd",
"name": "Google Gemini(PaLM) Api account"
}
},
"typeVersion": 1
},
{
"id": "21ebca8d-1432-413f-a793-c92fc3b4d166",
"name": "Simple Memory",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
-416,
448
],
"parameters": {
"contextWindowLength": 15
},
"typeVersion": 1.3
},
{
"id": "7c841b5b-85db-490d-b078-d0ebbda7c677",
"name": "当接收到聊天消息时",
"type": "@n8n/n8n-nodes-langchain.chatTrigger",
"position": [
-768,
224
],
"webhookId": "ee828ae8-61b7-4e79-9316-8b3a62a96d88",
"parameters": {
"options": {}
},
"typeVersion": 1.3
},
{
"id": "22aef3f3-8382-4d96-866a-7952020c8192",
"name": "WHMCS_OpenTicket",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
-240,
432
],
"parameters": {
"url": "https://WHMCS_URL.com/includes/api.php",
"method": "POST",
"options": {},
"sendBody": true,
"contentType": "form-urlencoded",
"sendHeaders": true,
"authentication": "genericCredentialType",
"bodyParameters": {
"parameters": [
{
"name": "action",
"value": "OpenTicket"
},
{
"name": "deptid",
"value": "=2"
},
{
"name": "subject",
"value": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('parameters4_Value', `Generate subject from the User conversation according to his requirements.`, 'string') }}"
},
{
"name": "message",
"value": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('parameters5_Value', `Generate detail ticket message from the User conversation according to his requirements.`, 'string') }}"
},
{
"name": "name",
"value": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('parameters6_Value', `Get the user from the Chat`, 'string') }}"
},
{
"name": "email",
"value": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('parameters7_Value', `Get email from the chat`, 'string') }}"
},
{
"name": "priority",
"value": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('parameters8_Value', `The priority of the ticket (‘Low’, ‘Medium’, ‘High’)\t`, 'string') }}"
}
]
},
"genericAuthType": "httpCustomAuth",
"toolDescription": "Makes an HTTP request to check the Domain Avaialbility",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/x-www-form-urlencoded"
}
]
}
},
"credentials": {
"httpCustomAuth": {
"id": "bl3gce0XEouHkW5i",
"name": "WHMCS_Query_Auth"
}
},
"typeVersion": 4.2
},
{
"id": "0e34b87c-9c06-4b75-96bb-272a98bd0a4f",
"name": "WHMCS_GetSupportDepartments",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
-48,
432
],
"parameters": {
"url": "https://WHMCS_URL.com/includes/api.php",
"method": "POST",
"options": {},
"sendBody": true,
"contentType": "form-urlencoded",
"sendHeaders": true,
"authentication": "genericCredentialType",
"bodyParameters": {
"parameters": [
{
"name": "action",
"value": "GetSupportDepartments"
},
{
"name": "responsetype",
"value": "=json"
}
]
},
"genericAuthType": "httpCustomAuth",
"toolDescription": "Makes an HTTP request to the available support departments",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/x-www-form-urlencoded"
}
]
}
},
"credentials": {
"httpCustomAuth": {
"id": "bl3gce0XEouHkW5i",
"name": "WHMCS_Query_Auth"
}
},
"typeVersion": 4.2
}
],
"active": false,
"pinData": {},
"settings": {
"timezone": "Asia/Karachi",
"callerPolicy": "workflowsFromSameOwner",
"executionOrder": "v1"
},
"versionId": "172752c3-6c9e-46dc-9c16-6a529a8abea4",
"connections": {
"AI Agent": {
"main": [
[]
]
},
"Simple Memory": {
"ai_memory": [
[
{
"node": "AI Agent",
"type": "ai_memory",
"index": 0
}
]
]
},
"WHMCS_OpenTicket": {
"ai_tool": [
[
{
"node": "AI Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Google Gemini Chat Model": {
"ai_languageModel": [
[
{
"node": "AI Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"When chat message received": {
"main": [
[
{
"node": "AI Agent",
"type": "main",
"index": 0
}
]
]
},
"WHMCS_GetSupportDepartments": {
"ai_tool": [
[
{
"node": "AI Agent",
"type": "ai_tool",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流?
复制上方的 JSON 配置代码,在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」,粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景?
中级 - AI 聊天机器人, 多模态 AI
需要付费吗?
本工作流完全免费,您可以直接导入使用。但请注意,工作流中使用的第三方服务(如 OpenAI API)可能需要您自行付费。
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