🚀 面向Shopify品牌的AI驱动WhatsApp客户支持
高级
这是一个Miscellaneous, AI Chatbot, Multimodal AI领域的自动化工作流，包含 30 个节点。主要使用 Set, Slack, Switch, WhatsApp, HttpRequest 等节点。 面向Shopify品牌的AI驱动WhatsApp客户支持（LLM智能体）
前置要求
- •Slack Bot Token 或 Webhook URL
- •可能需要目标 API 的认证凭证
- •OpenAI API Key
使用的节点 (30)
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"id": "T34FGUZ2HaXkfEGA",
"meta": {
"instanceId": "54982cbe9f8132ea9a4a7e9e8f355b9eb6ea3f69d2ba679cde0f482c65ee4fcb"
},
"name": "🚀 面向 Shopify 品牌的 AI 驱动 WhatsApp 客户支持",
"tags": [],
"nodes": [
{
"id": "396cc334-cabd-4647-b625-c6d861b59c67",
"name": "WhatsApp 触发器",
"type": "n8n-nodes-base.whatsAppTrigger",
"position": [
-1776,
880
],
"webhookId": "7067eade-3bdd-45f7-a2dc-9de896f32504",
"parameters": {
"options": {},
"updates": [
"messages"
]
},
"credentials": {
"whatsAppTriggerApi": {
"id": "0a9ZTj0w0kP1Xoyj",
"name": "Le WhatsApp OAuth account"
}
},
"typeVersion": 1
},
{
"id": "8cc9d281-f641-45da-a241-9da9a0b9886c",
"name": "Google Calendar MCP",
"type": "n8n-nodes-base.switch",
"position": [
-800,
848
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "WelcomeMsg",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "3f5d0aa4-8e80-41f4-84fd-f2f8e53cb1b2",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.categorized }}",
"rightValue": "Starter"
}
]
},
"renameOutput": true
},
{
"outputKey": "OrderStatusQuery",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "778cb6a5-51e4-4255-8459-640670c9fd25",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.categorized }}",
"rightValue": "Order status"
}
]
},
"renameOutput": true
},
{
"outputKey": "ProductsQuery",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "0a306950-ee2c-46fb-9b96-1942e4ef5c7e",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.categorized }}",
"rightValue": "Products"
}
]
},
"renameOutput": true
},
{
"outputKey": "SupportQuery",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "615cd80c-dcaa-498e-8cd3-3eeecc9995d8",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.categorized }}",
"rightValue": "Support"
}
]
},
"renameOutput": true
}
]
},
"options": {
"fallbackOutput": 3
}
},
"typeVersion": 3.2
},
{
"id": "07e36edb-644a-4abd-a8d6-318d80edfe3c",
"name": "简单记忆",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
-272,
544
],
"parameters": {
"sessionKey": "={{ $json.messages[0].text.body }}",
"sessionIdType": "customKey"
},
"typeVersion": 1.3
},
{
"id": "0c00ac3c-4ce8-4c9f-b52c-4e09ffa33e21",
"name": "OpenRouter 聊天模型",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenRouter",
"position": [
-528,
544
],
"parameters": {
"model": "deepseek/deepseek-chat-v3.1:free",
"options": {}
},
"credentials": {
"openRouterApi": {
"id": "FPjvfEkMxPLT3f99",
"name": "OpenRouter account"
}
},
"typeVersion": 1
},
{
"id": "5c14f15c-020d-4529-bed2-6b63cdad94a9",
"name": "从 Shopify 获取产品",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
-224,
1136
],
"parameters": {
"url": "https://<YourStore>.myshopify.com/admin/api/2025-07/products.json",
"options": {},
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth"
},
"credentials": {
"httpHeaderAuth": {
"id": "mU8IG8Eu0HocNIzv",
"name": "Shopify Header Access token"
}
},
"typeVersion": 4.2
},
{
"id": "f0005249-2e1b-4d2f-8423-b754e4152d9f",
"name": "规范化输入",
"type": "n8n-nodes-base.set",
"position": [
-1024,
880
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "4f012685-2724-42f6-a86e-72bf7ea300d2",
"name": "=normalized",
"type": "string",
"value": "{{|const raw = $json.body || $json.text || \"\";const normalized = raw .toLowerCase() .trim() .replace(/[^\\w\\s#]/g, \"\"); // keep #, remove other punctuationreturn [{ original: raw, normalized: normalized}];}}"
},
{
"id": "b320a461-bc21-43aa-bf55-d1dd583b447d",
"name": "messages[0].text.body",
"type": "string",
"value": "={{ $('WhatsApp Trigger').item.json.messages[0].text.body.toLowerCase().trim().replace(/[^\\w\\s#]/g, '') }}"
},
{
"id": "de55950f-a124-4af2-a8b1-ff2e3a0fcac4",
"name": "categorized",
"type": "string",
"value": "={{ \n(() => {\n const msg = ( $('WhatsApp Trigger').item.json.messages[0].text.body.toLowerCase().trim().replace(/[^\\w\\s#]/g, '')|| \"\").trim();\n const low = msg.toLowerCase();\n\n // Regex patterns\n const rePriority = /\\b(not\\s+(?:acceptable|happy|satisfied|working)|angry|frustrat(?:ed|ing)|disappoint(?:ed|ing)|complain(?:t|ing)?|escalate|fed\\s*up|ridiculous|worst|cheat(?:ed)?|fake|scam|delay(?:ed)?|late|still\\s+haven'?t\\s+received|no\\s+update|i\\s+don'?t\\s+believe|unacceptable|3\\+?\\s*weeks|weeks?\\s*(?:now|and\\s*no\\s*update))\\b|[\\?\\!]{2,}/i;\n const reRefund = /\\b(refund(?:ed|s)?|refund\\s*status|refund\\s*not\\s*(?:received|got)|return(?:s|ing)?|exchange|replacement|replace|cancel(?:led|ation)?|cancel\\s*(?:my\\s*)?order|return\\s*policy|refund\\s*policy|rto\\s*refund|money\\s*back)\\b/i;\n const reOrder = /\\b(where\\s+is\\s+my\\s+order|order\\s*status|status\\s+of|dispatc?h(?:ed)?|shipp(?:ed|ing)?|delivery|deliver(?:ed)?\\s*(?:date|eta)?|track(?:ing)?\\s*(?:id|no\\.?|number|details)?|awb|courier|out\\s*for\\s*delivery|when\\s+can\\s+i\\s+expect|eta|tracking\\s*id|tracking\\s*no\\.?|tracking\\s*number)\\b/i;\n const reProducts = /\\b(product(?:s)?|available|availability|catalog|collection|inventory|in\\s*stock|restock|size(?:s)?|size\\s*chart|color|colour|colors|colours|variant(?:s)?|price|pricing|cost|mrp|new\\s*arrivals?|latest)\\b/i;\n const reStarter = /^(?:\\s*(hi|hello|hey|hola|namaste|yo|sup|greetings|gm|good\\s*morning|good\\s*afternoon|good\\s*evening|gn)\\b|👋)\\s*[!.?]*$/i;\n\n // Priority order\n if (reOrder.test(msg)) return \"Order status\";\n if (reProducts.test(msg)) return \"Products\";\n if (reStarter.test(msg) && msg.length < 40) return \"Starter\";\n return \"Support\";\n})()\n}}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "3d1b7f86-9821-488f-b6bd-aaf38b241f37",
"name": "订单助手",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
-416,
256
],
"parameters": {
"text": "={{ $('WhatsApp Trigger').item.json.messages[0].text.body }}",
"options": {
"systemMessage": "=You are a helpful assistant\n\nYou are a WhatsApp Customer Support Agent for an e-commerce store. Your task is to read the customer’s query, classify it into one of the categories below, and reply accordingly.\n\n- **OrderStatus** → Queries related to order tracking, delivery status, shipping, delays, etc. \n **Action**:When http request returns, fetch the status from response[0].orders.orders[0].fulfillments.fulfillments[0].shipment_status \nand tracking_url from response[0].tracking_url.\n **Response format**: \n ```\n Your order is currently in <status>. \n You can track it here: https://odrtrk.live/trk/<tracking_url>\n ```\n If order is not found: \n ```\n I couldn’t find your order. Could you please share your order ID?\n ```\n\n\n### Rules\n1.Do not invent data. If order data is not found, respond with: \n ```\n I couldn’t find your order. Could you please share your order ID?\n ``` "
},
"promptType": "define",
"needsFallback": true,
"hasOutputParser": true
},
"typeVersion": 2.2
},
{
"id": "f9d42ea8-c632-4864-9f21-0d919f28ee2a",
"name": "产品助手",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
-416,
912
],
"parameters": {
"text": "={{ $json.messages[0].text.body }}",
"options": {
"systemMessage": "=ROLE\nYou are a WhatsApp Product Availability Agent for a Shopify store. Your job is to answer product availability questions by calling the “Get Products from Shopify” tool, filtering results, and replying with a concise list of products and their in-stock sizes.\n\nTOOLS YOU CAN USE\n- Get Products from Shopify → returns an array of products with fields like:\n id, title, handle, status, tags, variants[], images[], updated_at\n Each variant has: option1 (Size), option2 (Color), price, inventory_quantity, inventory_management, status implied by product, etc.\n\nPOLICIES (MUST FOLLOW)\n1) Only consider products where product.status == \"active\".\n2) For each product, only show sizes (variants) where inventory_quantity > 0.\n - Treat variant.option1 as the Size. (Example: \"XXL\")\n - If multiple colors exist and the user asks for a color, filter variants by that color (option2). Otherwise, ignore color in the final list unless it helps clarity.\n3) Do not show sold-out variants (inventory_quantity <= 0) and do not mention sizes with zero inventory.\n4) If the customer asks for “best seller” or “top rated”:\n - Use tags to identify them.\n - BEST SELLER tags include: [\"best-seller\",\"bestseller\",\"best_seller\"]\n - TOP RATED tags include: [\"top-rated\",\"top_rated\",\"toprated\"]\n - If the user asks for “new” or “new arrivals”, use tags like [\"new\",\"new-drop\",\"new_arrival\",\"new_arrivals\"].\n - If both are requested, prioritize best seller first, then top rated.\n5) If the user asks for a specific product name, search case-insensitively within product.title or handle and show only that product’s in-stock sizes.\n6) Never invent data, prices, or links. Only use what the tool returns.\n7) Keep responses WhatsApp-friendly, scannable, and brief (max ~6 items). If more exist, say “and more…”.\n8) If nothing matches or all matching sizes are out of stock, say it’s currently out of stock and offer to show alternatives.\n9) Call the “Get Products from Shopify” tool at most once per user message. Do all filtering and formatting locally.\n\nOUTPUT FORMAT (STRICT)\n- Start with a one-line summary tailored to the query.\n- Then a bulleted list. For each product, print:\n • {Product Title}\n • Sizes in stock: {SIZE1} ({QTY1}), {SIZE2} ({QTY2}) …\n- If the user asked “best seller” or “top rated”, add a short label after the title, e.g., “(Best Seller)” or “(Top Rated)”.\n- If a single product was requested, you may return just that product’s line.\n\nALGORITHM (WHEN YOU REPLY)\n1) Parse the user’s intent:\n - Specific product name? (e.g., “Aurora”, “Do you have AURORA in XXL?”)\n - Category/interest? (e.g., “best sellers”, “top rated”, “new arrivals”)\n - Optional color/size hints (e.g., “Ash Black”, “XXL”).\n2) Call “Get Products from Shopify”.\n3) Filter to product.status == \"active\".\n4) If a product name/handle was mentioned, keep only those products (case-insensitive substring match).\n5) If “best sellers” or “top rated” were requested, filter by tags per policy.\n6) For each remaining product:\n - Collect variants where inventory_quantity > 0.\n - Group by Size (variant.option1). For each size, report the total inventory_quantity (or the variant’s quantity if one variant per size).\n - If no sizes remain after filtering, exclude that product from the list.\n7) Sort:\n - If user asked best sellers → list best-seller tagged products first.\n - If top rated → list top-rated tagged products first.\n - Otherwise sort by most recently updated (descending) or by title ASC if no updated_at.\n8) Do not show products that are out of stock or no inventory for all its sizes\n9) Compose the WhatsApp reply using the OUTPUT FORMAT.\n\nEXAMPLES (FOLLOW EXACTLY THE FORMAT)\nUser: Do you have Aurora in XXL?\nReply:\nHere’s what I found:\n• AURORA\n• Sizes in stock: XXL (9)\n\nUser: Show me best sellers in stock\nReply:\nOur best sellers available now:\n• AURORA (Best Seller)\n• Sizes in stock: XXL (9)\n(and more…)\n\nUser: What are your top rated hoodies?\nReply:\nTop rated items in stock:\n• AURORA (Top Rated)\n• Sizes in stock: XXL (9)\n\nUser: What sizes are available for Aurora?\nReply:\nAvailable sizes for AURORA:\n• Sizes in stock: XXL (9)\n\nNOTES ON DATA FIELDS\n- Size is variant.option1.\n- Color is variant.option2 (use only if user mentions color).\n- Only show a product if it has at least one variant with inventory_quantity > 0.\n- Ignore non-active product statuses completely.\n\nIf at any step there is uncertainty, default to the safest truthful response (e.g., “no active stock found for that item; want me to show similar items available now?”) without inventing details."
},
"promptType": "define",
"needsFallback": true,
"hasOutputParser": true
},
"typeVersion": 2.2
},
{
"id": "c502f75d-cad0-42f7-8d10-bdf782e84d36",
"name": "从 Shopify 获取客户",
"type": "n8n-nodes-base.httpRequest",
"position": [
-1472,
880
],
"parameters": {
"url": "https://<YourStore>.myshopify.com/admin/api/2025-07/customers/search.json",
"options": {},
"sendQuery": true,
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"queryParameters": {
"parameters": [
{
"name": "query",
"value": "=phone:{{ $json.contacts[0].wa_id }}"
}
]
}
},
"credentials": {
"httpHeaderAuth": {
"id": "mU8IG8Eu0HocNIzv",
"name": "Shopify Header Access token"
}
},
"typeVersion": 4.2
},
{
"id": "0da409a0-4e94-41b4-b5f6-dc8b6ee54e8f",
"name": "客户详情",
"type": "n8n-nodes-base.set",
"position": [
-1248,
880
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "b320a461-bc21-43aa-bf55-d1dd583b447d",
"name": "customerID",
"type": "string",
"value": "={{ $json.customers[0].id }}"
},
{
"id": "352358ab-778a-4ada-af03-1374ca1361ca",
"name": "customerName",
"type": "string",
"value": "={{ $json.customers[0].first_name }} {{ $json.customers[0].last_name }}"
},
{
"id": "2268cc38-f580-4b33-b3cf-23f187df2fb4",
"name": "lastOrderID",
"type": "string",
"value": "={{ $json.customers[0].last_order_id }}"
},
{
"id": "c3155a8e-6ca7-4a32-9dc6-35f2e5d42402",
"name": "CustomerPhone",
"type": "string",
"value": "={{ $('WhatsApp Trigger').item.json.contacts[0].wa_id }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "c9eeb7fe-162c-43da-b9c7-e353a2458df6",
"name": "获取客户订单",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
-128,
544
],
"parameters": {
"url": "=https://<YourStore>.myshopify.com/admin/api/2025-07/customers/{{ $('Customer Details').item.json.customerID }}/orders.json",
"options": {
"redirect": {
"redirect": {
"followRedirects": false
}
}
},
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth"
},
"credentials": {
"httpHeaderAuth": {
"id": "mU8IG8Eu0HocNIzv",
"name": "Shopify Header Access token"
}
},
"typeVersion": 4.2
},
{
"id": "0d8eddf9-adcb-45e7-af25-0ae972e9f928",
"name": "结构化输出解析器",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
0,
544
],
"parameters": {
"jsonSchemaExample": "{\n\t\"status\": \"fulfilled\",\n\t\"tracking_url\": \"/123254\"\n}"
},
"typeVersion": 1.3
},
{
"id": "b4b475fb-e3d0-4a95-9120-2b5ff9f4abfa",
"name": "结构化输出解析器 1",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
-64,
1136
],
"parameters": {
"jsonSchemaExample": "[\n {\n\t\"productName\": \"Product Name\",\n\t\"sizes\": \"XXXS (4) XXS (17) XS (29) S (102)\"\n }\n]"
},
"typeVersion": 1.3
},
{
"id": "a4aa7f20-2ef5-436a-835a-d0b8e2ad212e",
"name": "OpenAI 聊天模型",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-400,
544
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "Ilwgv4g8yJyaTaa4",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "78867e2c-05f6-4685-9cd8-edd7af5fd015",
"name": "发送消息至支持",
"type": "n8n-nodes-base.slack",
"position": [
-320,
1312
],
"webhookId": "57b871c4-ab71-427c-9e15-17dadc02f384",
"parameters": {
"text": "={{ $('WhatsApp Trigger').item.json.messages[0].text.body }}",
"select": "channel",
"channelId": {
"__rl": true,
"mode": "list",
"value": "C09DP0XJ961",
"cachedResultName": "customer-support"
},
"otherOptions": {
"sendAsUser": "={{ $('Customer Details').item.json.customerName }}",
"includeLinkToWorkflow": false
}
},
"credentials": {
"slackApi": {
"id": "9jU2ksKc08rLTFLT",
"name": "Slack account"
}
},
"typeVersion": 2.3
},
{
"id": "87eef063-0bc0-4ba1-ba61-660f511e32e3",
"name": "无操作，不执行任何操作",
"type": "n8n-nodes-base.noOp",
"position": [
-64,
1312
],
"parameters": {},
"typeVersion": 1
},
{
"id": "1d14573b-ca33-4a59-9a0e-fda3d93e996f",
"name": "欢迎消息",
"type": "n8n-nodes-base.whatsApp",
"position": [
-384,
48
],
"webhookId": "7bc228a2-1954-4451-96a0-012b8a71c27d",
"parameters": {
"textBody": "=Hello {{ $('Customer Details').item.json.customerName }}! Welcome. How can I assist you today?",
"operation": "send",
"phoneNumberId": "792860653905890",
"additionalFields": {},
"recipientPhoneNumber": "={{ $('WhatsApp Trigger').item.json.contacts[0].wa_id}}"
},
"credentials": {
"whatsAppApi": {
"id": "zJEUtyOU44mPb74x",
"name": "Le WhatsApp System token"
}
},
"typeVersion": 1
},
{
"id": "edce7929-b3e4-40c1-85c4-b8e9e523ecb0",
"name": "发送订单状态",
"type": "n8n-nodes-base.whatsApp",
"position": [
80,
256
],
"webhookId": "fbe3da88-8ba1-48a0-8563-f857684ce519",
"parameters": {
"textBody": "={{ \n \"Hi \" + ($('Customer Details').item.json.customerName || \"there\") + \",\\n\" +\n \"I’ve checked your order and it is currently \" + \n $json[\"output\"][\"status\"].replace(/_/g, \" \") + \" 🚚.\\n\" +\n \"You can follow its journey anytime using this link: \" + \n $json[\"output\"][\"tracking_url\"] + \".\\n\" +\n \"Thank you for your patience — your package is on the way! 💙\"\n}}\n",
"operation": "send",
"phoneNumberId": "792860653905890",
"additionalFields": {},
"recipientPhoneNumber": "={{ $('WhatsApp Trigger').item.json.contacts[0].wa_id}}"
},
"credentials": {
"whatsAppApi": {
"id": "zJEUtyOU44mPb74x",
"name": "Le WhatsApp System token"
}
},
"typeVersion": 1
},
{
"id": "eb8c54b5-ad12-401e-a3c2-a2f2d0ee7f6c",
"name": "发送产品消息",
"type": "n8n-nodes-base.whatsApp",
"position": [
176,
912
],
"webhookId": "fbe3da88-8ba1-48a0-8563-f857684ce519",
"parameters": {
"textBody": "={{\n(() => {\n const products = ($node[\"Products Agent\"].json.output || []);\n\n const lines = products.map(p => {\n // sizes can be an array OR a comma-separated string; normalize to array\n const arr = Array.isArray(p.sizes)\n ? p.sizes\n : (typeof p.sizes === 'string'\n ? p.sizes.split(',').map(s => s.trim()).filter(Boolean)\n : []);\n\n const sizesText = arr.length ? \"Sizes: \" + arr.join(\", \") : \"❌ Currently out of stock\";\n return \"✨ \" + p.productName + \"\\n\" + sizesText;\n });\n\n return \"👋 Hey there!\\nHere are our latest available pieces:\\n\\n\"\n + lines.join(\"\\n\\n\");\n})()\n}}",
"operation": "send",
"phoneNumberId": "792860653905890",
"additionalFields": {},
"recipientPhoneNumber": "={{ $('WhatsApp Trigger').item.json.contacts[0].wa_id}}"
},
"credentials": {
"whatsAppApi": {
"id": "zJEUtyOU44mPb74x",
"name": "Le WhatsApp System token"
}
},
"typeVersion": 1
},
{
"id": "2345427f-6889-4832-865d-3b836e4aa1b8",
"name": "无操作，不执行任何操作1",
"type": "n8n-nodes-base.noOp",
"position": [
400,
912
],
"parameters": {},
"typeVersion": 1
},
{
"id": "89e578a3-e4ea-4586-a390-8db20665734e",
"name": "无操作，不执行任何操作2",
"type": "n8n-nodes-base.noOp",
"position": [
288,
256
],
"parameters": {},
"typeVersion": 1
},
{
"id": "545d1354-b7c4-4a2b-bcac-bc772f18a119",
"name": "无操作，不执行任何操作3",
"type": "n8n-nodes-base.noOp",
"position": [
-176,
48
],
"parameters": {},
"typeVersion": 1
},
{
"id": "7eaa8330-1b6f-4ee9-a6bf-71895a0c28ec",
"name": "便签",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1488,
656
],
"parameters": {
"color": 5,
"width": 352,
"height": 576,
"content": "**从 Shopify 获取客户详情** 根据用户的 WhatsApp 号码检索用户信息。"
},
"typeVersion": 1
},
{
"id": "755da7df-b610-4f08-ab26-f510bef9dc31",
"name": "便签1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1088,
736
],
"parameters": {
"color": 3,
"height": 448,
"content": "**规范化输入** 确保用户查询被清理、标准化并无噪音。"
},
"typeVersion": 1
},
{
"id": "88df567c-28c0-44d0-8075-5aaa795b9f27",
"name": "便签说明4",
"type": "n8n-nodes-base.stickyNote",
"position": [
0,
0
],
"parameters": {
"color": 4,
"width": 448,
"height": 192,
"content": "### 欢迎 WhatsApp 消息"
},
"typeVersion": 1
},
{
"id": "c3069b7b-4689-4eea-8ab0-bcce59fdc72a",
"name": "便签说明5",
"type": "n8n-nodes-base.stickyNote",
"position": [
480,
208
],
"parameters": {
"color": 4,
"width": 560,
"height": 352,
"content": "### 订单状态 WhatsApp 消息"
},
"typeVersion": 1
},
{
"id": "d37a5a15-30af-486a-acb9-fb92f49163a4",
"name": "便签 6",
"type": "n8n-nodes-base.stickyNote",
"position": [
608,
864
],
"parameters": {
"color": 4,
"width": 560,
"height": 352,
"content": "### 产品信息 WhatsApp 消息"
},
"typeVersion": 1
},
{
"id": "22959921-9aa3-4865-89b8-7a5cc68c4834",
"name": "便签 7",
"type": "n8n-nodes-base.stickyNote",
"position": [
144,
1264
],
"parameters": {
"color": 4,
"width": 560,
"height": 352,
"content": "### 发送至客户支持的 Slack 消息"
},
"typeVersion": 1
},
{
"id": "1f5a72de-8a8f-46aa-b00c-3bc22ea6180a",
"name": "便签2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1840,
704
],
"parameters": {
"color": 6,
"width": 272,
"height": 512,
"content": "**WhatsApp 触发器** 监听 WhatsApp 上收到的客户消息。"
},
"typeVersion": 1
},
{
"id": "24c5a5e5-5623-4f7c-b67c-55015b52378a",
"name": "便签3",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2592,
368
],
"parameters": {
"width": 656,
"height": 1184,
"content": "# 🚀 试试看！"
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "c0897329-bdef-49a0-8e31-b1173351ef5a",
"connections": {
"Switch": {
"main": [
[
{
"node": "Welcome message",
"type": "main",
"index": 0
}
],
[
{
"node": "Orders Agent",
"type": "main",
"index": 0
}
],
[
{
"node": "Products Agent",
"type": "main",
"index": 0
}
],
[
{
"node": "Send a message to support",
"type": "main",
"index": 0
}
]
]
},
"Orders Agent": {
"main": [
[
{
"node": "Send Order Status",
"type": "main",
"index": 0
}
]
]
},
"Simple Memory": {
"ai_memory": [
[
{
"node": "Products Agent",
"type": "ai_memory",
"index": 0
},
{
"node": "Orders Agent",
"type": "ai_memory",
"index": 0
}
]
]
},
"Products Agent": {
"main": [
[
{
"node": "Send Products message",
"type": "main",
"index": 0
}
]
]
},
"Normalize Input": {
"main": [
[
{
"node": "Switch",
"type": "main",
"index": 0
}
]
]
},
"Welcome message": {
"main": [
[
{
"node": "No Operation, do nothing3",
"type": "main",
"index": 0
}
]
]
},
"Customer Details": {
"main": [
[
{
"node": "Normalize Input",
"type": "main",
"index": 0
}
]
]
},
"WhatsApp Trigger": {
"main": [
[
{
"node": "Get Customer from Shopify",
"type": "main",
"index": 0
}
]
]
},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "Orders Agent",
"type": "ai_languageModel",
"index": 1
},
{
"node": "Products Agent",
"type": "ai_languageModel",
"index": 1
}
]
]
},
"Send Order Status": {
"main": [
[
{
"node": "No Operation, do nothing2",
"type": "main",
"index": 0
}
]
]
},
"Get Customer Orders": {
"ai_tool": [
[
{
"node": "Orders Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"OpenRouter Chat Model": {
"ai_languageModel": [
[
{
"node": "Products Agent",
"type": "ai_languageModel",
"index": 0
},
{
"node": "Orders Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Send Products message": {
"main": [
[
{
"node": "No Operation, do nothing1",
"type": "main",
"index": 0
}
]
]
},
"Structured Output Parser": {
"ai_outputParser": [
[
{
"node": "Orders Agent",
"type": "ai_outputParser",
"index": 0
}
]
]
},
"Get Customer from Shopify": {
"main": [
[
{
"node": "Customer Details",
"type": "main",
"index": 0
}
]
]
},
"Get Products from Shopify": {
"ai_tool": [
[
{
"node": "Products Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Send a message to support": {
"main": [
[
{
"node": "No Operation, do nothing",
"type": "main",
"index": 0
}
]
]
},
"Structured Output Parser1": {
"ai_outputParser": [
[
{
"node": "Products Agent",
"type": "ai_outputParser",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
高级 - 杂项, AI 聊天机器人, 多模态 AI
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
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