带有 RAG、GPT-4o 和 Telegram 的客户支持和潜在客户收集聊天机器人
中级
这是一个Support Chatbot领域的自动化工作流，包含 14 个节点。主要使用 TelegramTool, Agent, GoogleSheetsTool, ChatTrigger, LmChatOpenAi 等节点。 使用 RAG、GPT-4o、Sheets 和 Telegram 的客户支持和潜在客户收集聊天机器人
前置要求
- •Telegram Bot Token
- •Google Sheets API 凭证
- •OpenAI API Key
- •Pinecone API Key
使用的节点 (14)
分类
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"id": "gH7TgPzRzkONOivn",
"meta": {
"instanceId": "a244e08ca65e768d1cee097a486ef066f1968b077e055f21a34efe4e78c40e76",
"templateCredsSetupCompleted": true
},
"name": "带有 RAG、GPT-4o 和 Telegram 的客户支持和潜在客户收集聊天机器人",
"tags": [
{
"id": "AOZlNztgqiOQKd6j",
"name": "n8n Creators",
"createdAt": "2025-09-28T11:02:15.227Z",
"updatedAt": "2025-09-28T11:02:15.227Z"
}
],
"nodes": [
{
"id": "0cd4236d-fa91-405f-bbd9-a816098202f5",
"name": "当收到聊天消息时",
"type": "@n8n/n8n-nodes-langchain.chatTrigger",
"position": [
0,
0
],
"webhookId": "73cc5ea3-7518-488b-955e-df5e78ee12b3",
"parameters": {
"options": {}
},
"typeVersion": 1.3
},
{
"id": "da8b3e29-20c2-4f16-a01e-b7ae45bb0efa",
"name": "AI Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
384,
0
],
"parameters": {
"options": {
"systemMessage": "=## Role:\nYou are a friendly assistant for a company named **[INSERT_YOUR_COMPANY_NAME_HERE]**.\n\n## Task:\nYou answer questions about the business.\n\n## Details:\nYou have access to various tools, which you use correctly.\n\n## Tools:\n- **Company Q&A** \n Use this tool to answer questions with knowledge about the company.\n\n- **Google Sheets Agentic Tool** \n Use this tool to store contact information such as name, email, interested in and phone number.\n\n- **Telegram Agentic Tool**\n Use this tool to send a notification with the user's contact information and a summary of the conversation.\n\nAfter a customer asks about opening hours, products, location, or business information, ask them for their name, email, specific interests and phone number."
}
},
"typeVersion": 2.2
},
{
"id": "33f3d156-d41d-44e2-af46-d29cb9fe7832",
"name": "对话记忆",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
368,
224
],
"parameters": {
"contextWindowLength": 12
},
"typeVersion": 1.3
},
{
"id": "d205da7f-7acc-4709-9878-331a70218ce7",
"name": "公司问答",
"type": "@n8n/n8n-nodes-langchain.toolVectorStore",
"position": [
432,
400
],
"parameters": {
"description": "提供与公司相关的答案。"
},
"typeVersion": 1.1
},
{
"id": "ab524ffa-cce1-4dee-938e-fbdee31b353c",
"name": "Pinecone 向量存储（公司知识库）",
"type": "@n8n/n8n-nodes-langchain.vectorStorePinecone",
"position": [
384,
560
],
"parameters": {
"options": {
"pineconeNamespace": "Q&A"
},
"pineconeIndex": {
"__rl": true,
"mode": "list",
"value": "company",
"cachedResultName": "company"
}
},
"credentials": {
"pineconeApi": {
"id": "lJsLCGEJnS6Ij994",
"name": "PineconeApi account"
}
},
"typeVersion": 1.3
},
{
"id": "28bd6bd0-bedc-47a0-b345-a18f7d2e7831",
"name": "生成嵌入（OpenAI）",
"type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
"position": [
464,
704
],
"parameters": {
"options": {}
},
"credentials": {
"openAiApi": {
"id": "1rHbxq7xrWlOZ6zj",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "98dcb3ff-693a-47d3-9031-502dfe49becf",
"name": "触发器 – 如何发布",
"type": "n8n-nodes-base.stickyNote",
"position": [
-96,
-144
],
"parameters": {
"width": 256,
"height": 304,
"content": "## 触发器"
},
"typeVersion": 1
},
{
"id": "55791e26-65d8-4af8-ad8b-d321044583de",
"name": "AI 代理 – 流程",
"type": "n8n-nodes-base.stickyNote",
"position": [
176,
-240
],
"parameters": {
"width": 736,
"height": 608,
"content": "## AI 代理"
},
"typeVersion": 1
},
{
"id": "d71bbe39-776a-465d-a463-84d6fcaa6f70",
"name": "RAG 数据库 – 设置",
"type": "n8n-nodes-base.stickyNote",
"position": [
256,
384
],
"parameters": {
"width": 656,
"height": 592,
"content": "## RAG 数据库"
},
"typeVersion": 1
},
{
"id": "f9e798e4-771f-47f6-8fc6-87379e5c388c",
"name": "发送潜在客户到 Telegram",
"type": "n8n-nodes-base.telegramTool",
"position": [
624,
224
],
"webhookId": "3d40f03b-9560-4c2a-b64d-bca5736f148b",
"parameters": {
"text": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Text', ``, 'string') }}",
"chatId": "[INSERT_YOUR_CHAT_ID]",
"additionalFields": {
"appendAttribution": false
}
},
"credentials": {
"telegramApi": {
"id": "xV3Qf8JA7DE2hn9V",
"name": "Telegram test"
}
},
"typeVersion": 1.2
},
{
"id": "f045418b-84c6-4476-8a06-0538fe7eb191",
"name": "保存潜在客户到 Google Sheets",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
768,
224
],
"parameters": {
"columns": {
"value": {
"Name": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Name', ``, 'string') }}",
"Email": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Email', ``, 'string') }}",
"Phone": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Phone', ``, 'string') }}",
"Interested in": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Interested_in', ``, 'string') }}"
},
"schema": [
{
"id": "Name",
"type": "string",
"display": true,
"required": false,
"displayName": "Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Phone",
"type": "string",
"display": true,
"required": false,
"displayName": "Phone",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Email",
"type": "string",
"display": true,
"required": false,
"displayName": "Email",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Interested in",
"type": "string",
"display": true,
"required": false,
"displayName": "Interested in",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "append",
"sheetName": {
"__rl": true,
"mode": "list",
"value": "gid=0",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1ccKn1a35BDW3Vqe6cCjoiWlDTl5XIY48PUFYUREVZeM/edit#gid=0",
"cachedResultName": "Sheet1"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1ccKn1a35BDW3Vqe6cCjoiWlDTl5XIY48PUFYUREVZeM",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1ccKn1a35BDW3Vqe6cCjoiWlDTl5XIY48PUFYUREVZeM/edit?usp=drivesdk",
"cachedResultName": "NovaCore Solutions Leads"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "3CWHe6cifmQtahz8",
"name": "SmartCamp.AI Google Sheets"
}
},
"typeVersion": 4.7
},
{
"id": "c08fa915-6a60-453b-a663-058c92c1355f",
"name": "公司应答模型",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
672,
608
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o",
"cachedResultName": "gpt-4o"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "1rHbxq7xrWlOZ6zj",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "54007e6f-bf76-4811-950e-b2bd316d75c1",
"name": "主聊天模型",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
224,
224
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o",
"cachedResultName": "gpt-4o"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "1rHbxq7xrWlOZ6zj",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "guide-sticky-001",
"name": "模板指南",
"type": "n8n-nodes-base.stickyNote",
"position": [
960,
-160
],
"parameters": {
"width": 736,
"height": 736,
"content": "## 模板指南（概述、先决条件和自定义）"
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "d216f344-bdc5-4b44-916f-8eaec439de1f",
"connections": {
"AI Agent": {
"main": [
[]
]
},
"Company Q&A": {
"ai_tool": [
[
{
"node": "AI Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Main Chat Model": {
"ai_languageModel": [
[
{
"node": "AI Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Conversation Memory": {
"ai_memory": [
[
{
"node": "AI Agent",
"type": "ai_memory",
"index": 0
}
]
]
},
"Send Lead to Telegram": {
"ai_tool": [
[
{
"node": "AI Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Company Answering Model": {
"ai_languageModel": [
[
{
"node": "Company Q&A",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Save Lead to Google Sheets": {
"ai_tool": [
[
{
"node": "AI Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"When chat message received": {
"main": [
[
{
"node": "AI Agent",
"type": "main",
"index": 0
}
]
]
},
"Generate Embeddings (OpenAI)": {
"ai_embedding": [
[
{
"node": "Pinecone Vector Store (Company KB)",
"type": "ai_embedding",
"index": 0
}
]
]
},
"Pinecone Vector Store (Company KB)": {
"ai_vectorStore": [
[
{
"node": "Company Q&A",
"type": "ai_vectorStore",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
中级 - 客服机器人
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
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