KI-gesteuerter Kundensupport: E-Mail, Wissensdatenbank und Eskalation an Personal automatisiert
Experte
Dies ist ein Ticket Management, AI RAG-Bereich Automatisierungsworkflow mit 26 Nodes. Hauptsächlich werden Set, Gmail, Slack, GoogleDrive, GmailTrigger und andere Nodes verwendet. KI-E-Mail-Supportsystem: integrierter Workflow von Gmail, Gemini, GPT-4, Slack und Google Sheets
Voraussetzungen
- •Google-Konto + Gmail API-Anmeldedaten
- •Slack Bot Token oder Webhook URL
- •Google Drive API-Anmeldedaten
- •Google Sheets API-Anmeldedaten
- •OpenAI API Key
- •Google Gemini API Key
- •Pinecone API Key
Verwendete Nodes (26)
Kategorie
Workflow-Vorschau
Visualisierung der Node-Verbindungen, mit Zoom und Pan
Workflow exportieren
Kopieren Sie die folgende JSON-Konfiguration und importieren Sie sie in n8n
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"tags": [],
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{
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{
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"parameters": {},
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{
"id": "576c4a87-a86b-4889-b931-882b2127f328",
"name": "Gmail-Antwort senden",
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"webhookId": "911a8e14-8234-4e89-9b48-516ecf6ff70a",
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{
"id": "ebf0bca8-da8b-4db5-8fbb-14ad380b9c86",
"name": "Zum Support-Dashboard protokollieren",
"type": "n8n-nodes-base.googleSheets",
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"parameters": {},
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},
{
"id": "5f172d3e-afb1-40e5-a92c-74e99181cf24",
"name": "Slack-Eskalation an menschlichen Agenten",
"type": "n8n-nodes-base.slack",
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"webhookId": "67331c67-0ab7-481a-8975-8a762fa196a5",
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{
"id": "3e04908c-590a-4af8-998a-33a782f1dd1b",
"name": "Text-Klassifikator",
"type": "@n8n/n8n-nodes-langchain.textClassifier",
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"parameters": {},
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},
{
"id": "10e51dbf-dbb2-4040-8dc1-5b1ac609ee93",
"name": "Gmail-Trigger",
"type": "n8n-nodes-base.gmailTrigger",
"position": [
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],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "7e96f31b-ae39-433d-9812-631a54abbab2",
"name": "Google Gemini Chat-Modell",
"type": "@n8n/n8n-nodes-langchain.lmChatGoogleGemini",
"position": [
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],
"parameters": {},
"typeVersion": 1
},
{
"id": "cec8e724-65e1-463c-ba96-c260c6c7f77d",
"name": "Pinecone Vektorspeicher",
"type": "@n8n/n8n-nodes-langchain.vectorStorePinecone",
"position": [
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],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "31950fbc-b56d-4dc5-8e9c-257ee3ce42be",
"name": "OpenAI-Einbettungen",
"type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
"position": [
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],
"parameters": {},
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},
{
"id": "5bd4a70e-dcce-4d57-bae5-641296921916",
"name": "Google Drive-Trigger",
"type": "n8n-nodes-base.googleDriveTrigger",
"position": [
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],
"parameters": {},
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},
{
"id": "4763b5d6-3575-4613-a151-e12181ac7e19",
"name": "Google Drive",
"type": "n8n-nodes-base.googleDrive",
"position": [
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],
"parameters": {},
"typeVersion": 3
},
{
"id": "45d351f9-4b82-44f7-a361-d9011ec22183",
"name": "Standard-Datenlader",
"type": "@n8n/n8n-nodes-langchain.documentDefaultDataLoader",
"position": [
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"parameters": {},
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},
{
"id": "245e89d4-e60b-48aa-9238-d90169244bbe",
"name": "Rekursiver Zeichen-Text-Splitter",
"type": "@n8n/n8n-nodes-langchain.textSplitterRecursiveCharacterTextSplitter",
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"parameters": {},
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{
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},
{
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"parameters": {},
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},
{
"id": "3b7fbe6f-efa3-47ef-ab3b-b1fa780214e4",
"name": "Ticket-Metadaten setzen",
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"position": [
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],
"parameters": {},
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},
{
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{
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{
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},
{
"id": "695f8848-a813-44b3-88e2-27f351e52c2b",
"name": "Haftnotiz",
"type": "n8n-nodes-base.stickyNote",
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"parameters": {
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{
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"parameters": {
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{
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"parameters": {
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],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "0d57afb8-3317-48d5-b39e-84ea6aa3cf76",
"connections": {
"4763b5d6-3575-4613-a151-e12181ac7e19": {
"main": [
[
{
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},
"10e51dbf-dbb2-4040-8dc1-5b1ac609ee93": {
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},
"OpenAI-Embeddings": {
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},
"OpenAI-Embeddings1": {
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"Pinecone Vector Store": {
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"fb735100-d9b6-487d-b279-33dd655e490a": {
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"245e89d4-e60b-48aa-9238-d90169244bbe": {
"ai_textSplitter": [
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}Häufig gestellte Fragen
Wie verwende ich diesen Workflow?
Kopieren Sie den obigen JSON-Code, erstellen Sie einen neuen Workflow in Ihrer n8n-Instanz und wählen Sie "Aus JSON importieren". Fügen Sie die Konfiguration ein und passen Sie die Anmeldedaten nach Bedarf an.
Für welche Szenarien ist dieser Workflow geeignet?
Experte - Ticketverwaltung, KI RAG
Ist es kostenpflichtig?
Dieser Workflow ist völlig kostenlos. Beachten Sie jedoch, dass Drittanbieterdienste (wie OpenAI API), die im Workflow verwendet werden, möglicherweise kostenpflichtig sind.
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David Olusola
@dae221I help ambitious businesses eliminate operational bottlenecks and scale faster with AI automation. My clients typically see 40-60% efficiency gains within 90 days. Currently accepting 3 new projects this quarter - david@daexai.com
Externe Links
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