Kundenfeedback-Schleifen-Analysator
Dies ist ein Miscellaneous, AI Summarization, Multimodal AI-Bereich Automatisierungsworkflow mit 11 Nodes. Hauptsächlich werden Code, Gmail, Slack, Switch, FormTrigger und andere Nodes verwendet. Automatisierte Klassifization von Kundenfeedback mit KI, Google Tabellen und Slack-Benachrichtigungen
- •Google-Konto + Gmail API-Anmeldedaten
- •Slack Bot Token oder Webhook URL
- •Google Sheets API-Anmeldedaten
- •Google Gemini API Key
Verwendete Nodes (11)
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"meta": {
"instanceId": "14e4c77104722ab186539dfea5182e419aecc83d85963fe13f6de862c875ebfa",
"templateCredsSetupCompleted": true
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"name": "Customer Feedback Loop Analyzer",
"tags": [],
"nodes": [
{
"id": "0aeba1ed-f179-4a69-ad06-23bdf6ed1c4d",
"name": "Bei Formularübermittlung",
"type": "n8n-nodes-base.formTrigger",
"position": [
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"webhookId": "",
"parameters": {
"options": {},
"formTitle": "Customer Review",
"formFields": {
"values": [
{
"fieldLabel": "Name",
"requiredField": true
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{
"fieldLabel": "Review",
"requiredField": true
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"typeVersion": 2.2
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"name": "Google Gemini Chat Model",
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"position": [
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"parameters": {
"options": {},
"modelName": "models/gemini-1.5-flash"
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"credentials": {
"googlePalmApi": {}
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"typeVersion": 1
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{
"id": "0c13ebb7-14ba-4c3b-aa44-b2b22ea72c3f",
"name": "Bericht senden",
"type": "n8n-nodes-base.gmail",
"position": [
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100
],
"webhookId": "8d5fae6b-280c-4286-bf3a-d7355617f013",
"parameters": {
"sendTo": "",
"message": "=Your monthly energy report is as follows {{ $json.url }}",
"options": {
"appendAttribution": true
},
"subject": "Energy Report",
"emailType": "text"
},
"credentials": {},
"typeVersion": 2.1
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{
"id": "d0abc9c5-7591-4f63-b097-f1682ffaa006",
"name": "Slack",
"type": "n8n-nodes-base.slack",
"position": [
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"webhookId": "af63d3d7-1280-4774-b539-2edbf5d0588a",
"parameters": {
"text": "=User {{ $json.candidate_name }} has already applied for {{ $json.role_applied }}",
"user": {
"__rl": true,
"mode": "list",
"value": ""
},
"select": "user",
"otherOptions": {}
},
"typeVersion": 2.3
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{
"id": "9151ff73-9062-4bb3-8776-1e299636b9ef",
"name": "Bewertung/Feedback empfangen",
"type": "n8n-nodes-base.gmailTrigger",
"position": [
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-100
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"parameters": {
"filters": {
"labelIds": [
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"pollTimes": {
"item": [
{
"mode": "everyMinute"
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},
"credentials": {},
"typeVersion": 1.2
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{
"id": "c4312796-7756-4a1a-bad8-5af5f2377b69",
"name": "Details extrahieren",
"type": "n8n-nodes-base.code",
"position": [
220,
-100
],
"parameters": {
"jsCode": " const fromEmail = $input.first().json.From // Assuming 'from' field holds the full \"From\" string\n let name = '';\n\n // Check if the name is enclosed in angle brackets\n if (fromEmail.includes('<') && fromEmail.includes('>')) {\n name = fromEmail.substring(0, fromEmail.indexOf('<')).trim();\n } else {\n // If no angle brackets, assume the whole \"From\" field is the name\n name = fromEmail.trim();\n }\n\n return { json: { name: name ,Review : $input.first().json.snippet} };"
},
"typeVersion": 2
},
{
"id": "e1525399-3ac3-4dc0-8b9b-79261b2f9c63",
"name": "Transformieren und zusammenfassen",
"type": "@n8n/n8n-nodes-langchain.informationExtractor",
"position": [
440,
0
],
"parameters": {
"text": "={{ $json.Review }}",
"options": {
"systemPromptTemplate": "=You are a feedback analyst. Categorize the following user feedback into one of:\n- Bug\n- Feature Request\n- UX Issue\n- Other\n\nAlso extract the core complaint or suggestion in a concise sentence.\n\nFeedback: {{ $json.Review }}"
},
"schemaType": "fromJson",
"jsonSchemaExample": "{\n \"category\": \"Feature Request\",\n \"summary\": \"User wants dark mode support\",\n \"sentiment\": \"Positive\",\n \"Feedback text\": \"Original review\"\n\n}"
},
"typeVersion": 1.1
},
{
"id": "13155178-e7b0-4329-95b5-eddd560d0fe5",
"name": "Daten prüfen",
"type": "n8n-nodes-base.googleSheets",
"position": [
816,
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],
"parameters": {
"columns": {
"value": {
"summary": "={{ $json.output.summary }}",
"category": "={{ $json.output.category }}",
"Timestamp": "={{ $json.output.Timestamp }}",
"sentiment": "={{ $json.output.sentiment }}",
"Feedback text": "={{ $json.output[\"Feedback text\"] }}"
},
"schema": [
{
"id": "category",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "category",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "summary",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "summary",
"defaultMatch": false,
"canBeUsedToMatch": true
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{
"id": "sentiment",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "sentiment",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Feedback text",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Feedback text",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Timestamp",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Timestamp",
"defaultMatch": false,
"canBeUsedToMatch": true
}
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"mappingMode": "defineBelow",
"matchingColumns": [
"output"
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"attemptToConvertTypes": false,
"convertFieldsToString": false
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"options": {},
"operation": "append",
"sheetName": {},
"documentId": {}
},
"credentials": {},
"typeVersion": 4.6
},
{
"id": "66b9626b-dd32-4e12-8eda-1a85f8436a40",
"name": "Kategorien",
"type": "n8n-nodes-base.switch",
"position": [
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"parameters": {
"rules": {
"values": [
{
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "f245286d-696d-43c2-9717-838befcc4064",
"operator": {
"type": "string",
"operation": "equals"
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"leftValue": "={{ $json.category }}",
"rightValue": "Bug"
}
]
}
},
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"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
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"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.category }}",
"rightValue": "Feature Request"
}
]
}
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "a8490c26-d635-4a74-9c90-04d33e94f85e",
"name": "Haftnotiz",
"type": "n8n-nodes-base.stickyNote",
"position": [
-80,
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],
"parameters": {
"width": 1520,
"height": 420,
"content": "**Purpose:**\nAutomatically capture customer reviews from forms or emails, analyze them with AI to detect category and sentiment, and notify the right channels while logging everything in Google Sheets.\n\n\n**Core Logic:**\n\n1. **Form submission trigger** captures customer name and review text.\n2. **Gmail trigger** listens for incoming feedback emails.\n3. **Extract details (Code node)** parses reviewer name and feedback text.\n4. **AI analysis** summarizes the review, detects sentiment, and assigns a category (Bug, Feature Request, UX Issue, Other).\n5. **Google Gemini (optional)** provides advanced summarization/classification.\n6. **Google Sheets** logs the categorized feedback for tracking.\n7. **Switch node** routes feedback into different branches based on category.\n8. **Slack notification** alerts the team about critical issues like Bugs.\n9. **Email report** sends categorized summaries (e.g., Feature Requests) to stakeholders.\n\n\n**Outcome:**\nCreates a streamlined feedback loop where customer input is captured, structured, categorized, and routed automatically — ensuring issues are quickly acted on, feature requests are tracked, and all feedback is stored for long-term analysis.\n"
},
"typeVersion": 1
},
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"name": "Haftnotiz1",
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"parameters": {
"color": 5,
"width": 1520,
"height": 600,
"content": "## Customer Feedback Loop Analyzer"
},
"typeVersion": 1
}
],
"active": false,
"settings": {
"executionOrder": "v1"
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"versionId": "1277749b-2809-4280-a59e-17998a61a482",
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}Wie verwende ich diesen Workflow?
Kopieren Sie den obigen JSON-Code, erstellen Sie einen neuen Workflow in Ihrer n8n-Instanz und wählen Sie "Aus JSON importieren". Fügen Sie die Konfiguration ein und passen Sie die Anmeldedaten nach Bedarf an.
Für welche Szenarien ist dieser Workflow geeignet?
Fortgeschritten - Verschiedenes, KI-Zusammenfassung, Multimodales KI
Ist es kostenpflichtig?
Dieser Workflow ist völlig kostenlos. Beachten Sie jedoch, dass Drittanbieterdienste (wie OpenAI API), die im Workflow verwendet werden, möglicherweise kostenpflichtig sind.
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@weblineindiaA Leading Software Engineering, Consulting & Outsourcing Services Company in USA & India serving Clients Globally since 1999.
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