Kundensupport-Workflow

• •Google-Konto + Gmail API-Anmeldedaten
• •OpenAI API Key
• •Pinecone API Key

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              "category": "Customer Support ",
              "description": "An email that is related to helping out a costumer. They may be asking questions about our policies or questions or questions about our products or services. Adding to that A customer email typically includes a greeting, a clear question or problem, relevant details like an order number or account information, and a polite closing. It is written in natural language and usually asks for help, information, or action.\n\nHere is an Example: \n\nSubject: Issue with My Recent Order\n\nHi there,\n\nI placed an order (#12345) last week, but I haven’t received a shipping confirmation yet. Can you please check the status for me?\n\nThanks in advance!\n\nBest,\nJohn Doe\n"
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              "category": "Other ",
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          "systemMessage": "=# Overview \nYou are a customer support agent for Tech Haven. Your job is to respond to incoming emails with relevant information using your knowledgeBase tool. \n\n# Instructions \n- Your output should be friendly and give as detailed information as possbile \n- Sign off as Mrs. Helpful from Tech Haven Solutions \n\n## Output \n- Output only the body content of the email "
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      "name": "Wissensdatenbank",
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      "parameters": {
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          "pineconeNamespace": "FAQ"
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        "pineconeIndex": {
          "__rl": true,
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        "operation": "reply"
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        "content": "## Gmail Trigger \n- How it Works: Listens for new incoming Gmail messages in real time.\n- Value: Automatically pulls new customer emails into the workflow without manual checking.\n- Credentials: Connect your Gmail account using Gmail OAuth2.\n"
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        "content": "## Text Classifier\n- How it Works: Uses AI to classify emails into Customer Support or Other.\n- Value: Ensures only relevant customer support emails get a response.\n- Credentials: None required (uses built-in LangChain classifier)."
      },
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        "content": "## OpenRouter Chat Model \n- How it Works: Provides AI-powered text generation for classification and responses.\n- Value: Enhances classification and helps prepare structured input for the agent.\n- Credentials: Connect your OpenRouter API key."
      },
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        "content": "## AI Agent \n- How it Works: Acts as a virtual support agent. It takes customer emails, retrieves policy/FAQ info, and drafts a helpful reply.\n- Value: Saves time by providing accurate, personalized, and friendly responses automatically.\n- Credentials: Requires OpenRouter API and connection to Pinecone knowledge base."
      },
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      "position": [
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      "parameters": {
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        "height": 320,
        "content": "## KnowledgeBase \n- How it Works: Stores and retrieves your Database information.\n- Value: Ensures responses are consistent and based on verified knowledge.\n- Credentials: Connect your Pinecone API credentials."
      },
      "typeVersion": 1
    },
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      "parameters": {
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        "width": 560,
        "height": 208,
        "content": "## Embeddings (OpenAI)\n- How it Works: Converts FAQ text into embeddings so the AI can search and retrieve relevant information.\n- Value: Improves accuracy of answers by grounding responses in real data.\n- Credentials: Connect your OpenAI API key."
      },
      "typeVersion": 1
    }
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