Sistema inteligente de respuesta automática y clasificación de correos de Gmail

Avanzado

Este es unTicket Management, AI Summarizationflujo de automatización del dominio deautomatización que contiene 18 nodos.Utiliza principalmente nodos como Gmail, GmailTrigger, GoogleSheets, OpenAi, LmChatOpenAi. Clasificación de correos y respuestas automáticas para Gmail, utilizando GPT-4o y Google Sheets

Requisitos previos
  • Cuenta de Google y credenciales de API de Gmail
  • Credenciales de API de Google Sheets
  • Clave de API de OpenAI
Vista previa del flujo de trabajo
Visualización de las conexiones entre nodos, con soporte para zoom y panorámica
Exportar flujo de trabajo
Copie la siguiente configuración JSON en n8n para importar y usar este flujo de trabajo
{
  "id": "6MZqIrk7nB6lc4vB",
  "meta": {
    "instanceId": "15d6057a37b8367f33882dd60593ee5f6cc0c59310ff1dc66b626d726083b48d",
    "templateCredsSetupCompleted": true
  },
  "name": "Gmail Auto Reply & Categorization with AI",
  "tags": [],
  "nodes": [
    {
      "id": "9f88a550-a517-4362-a71f-b7997b9c75fa",
      "name": "Disparador de Gmail",
      "type": "n8n-nodes-base.gmailTrigger",
      "position": [
        -272,
        0
      ],
      "parameters": {
        "simple": false,
        "filters": {},
        "options": {},
        "pollTimes": {
          "item": [
            {
              "mode": "everyMinute"
            }
          ]
        }
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "NdoEDipkhQPaRDuy",
          "name": "Gmail account 6"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "faf382e9-f898-447f-b5a1-d7a8c28d2309",
      "name": "Clasificador de Texto",
      "type": "@n8n/n8n-nodes-langchain.textClassifier",
      "position": [
        -96,
        -32
      ],
      "parameters": {
        "options": {},
        "inputText": "={{ $json.text }}",
        "categories": {
          "categories": [
            {
              "category": "High Priority",
              "description": "Description: Emails that require immediate attention and could have a serious impact if delayed. Typical examples include: system outages, security alerts, critical legal notices, or urgent requests from executives or key clients. Examples: '[URGENT] Service outage notice', '[IMPORTANT] Contract renewal deadline'"
            },
            {
              "category": "Advertisement",
              "description": "Description: Marketing or promotional emails that do not require an immediate response. Typical examples include: sales announcements, product launches, newsletters, and event invitations. Examples: '[LIMITED OFFER] 50% off campaign', 'New service release announcement'"
            },
            {
              "category": "Inquiry",
              "description": "Description: Customer or partner inquiries that require a reply or follow-up. Typical examples include: product or service questions, quote requests, reservations, troubleshooting, repair or refund requests. Examples: 'Inquiry about studio reservation', 'Request for quotation'"
            },
            {
              "category": "Finance/Billing",
              "description": "Description: Emails related to payments, invoices, or financial transactions. Typical examples include: invoices, receipts, payment confirmations, bank or accounting notifications, and tax-related documents. Examples: 'Invoice submission notice', '[Payment confirmed] Thank you for your payment'"
            }
          ]
        }
      },
      "typeVersion": 1.1
    },
    {
      "id": "aaddb0e0-fd5f-49ab-8887-f3ecc5bd9d89",
      "name": "Modelo de chat OpenAI",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -96,
        208
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {
          "maxRetries": 1
        }
      },
      "credentials": {
        "openAiApi": {
          "id": "WBKhlscRuBMQi56k",
          "name": "OpenAi account 4"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "52265538-92f0-45b9-a7e8-78ba934620cf",
      "name": "Guardar Correo Prioritario",
      "type": "n8n-nodes-base.gmail",
      "position": [
        432,
        -240
      ],
      "webhookId": "18f19ef8-a4ec-4b1f-b3c6-4a9e7165eaff",
      "parameters": {
        "labelIds": [
          "Label_6395372519299544115"
        ],
        "messageId": "={{ $json.id }}",
        "operation": "addLabels"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "NdoEDipkhQPaRDuy",
          "name": "Gmail account 6"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "a3ac1d27-05ca-4832-bee9-176899915b27",
      "name": "Guardar Correo Publicitario",
      "type": "n8n-nodes-base.gmail",
      "position": [
        432,
        -48
      ],
      "webhookId": "18f19ef8-a4ec-4b1f-b3c6-4a9e7165eaff",
      "parameters": {
        "labelIds": [
          "Label_2877175876700118240"
        ],
        "messageId": "={{ $json.id }}",
        "operation": "addLabels"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "NdoEDipkhQPaRDuy",
          "name": "Gmail account 6"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "696b4433-3093-436c-b98d-2f910858823e",
      "name": "Guardar Correo de Consulta",
      "type": "n8n-nodes-base.gmail",
      "position": [
        432,
        144
      ],
      "webhookId": "18f19ef8-a4ec-4b1f-b3c6-4a9e7165eaff",
      "parameters": {
        "labelIds": [
          "Label_8971387974199578288"
        ],
        "messageId": "={{ $json.id }}",
        "operation": "addLabels"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "NdoEDipkhQPaRDuy",
          "name": "Gmail account 6"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "68f89db1-59b8-4b15-8ac6-52354a28093a",
      "name": "Guardar Correo Financiero",
      "type": "n8n-nodes-base.gmail",
      "position": [
        432,
        336
      ],
      "webhookId": "18f19ef8-a4ec-4b1f-b3c6-4a9e7165eaff",
      "parameters": {
        "labelIds": [
          "Label_7818902445747119871"
        ],
        "messageId": "={{ $json.id }}",
        "operation": "addLabels"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "NdoEDipkhQPaRDuy",
          "name": "Gmail account 6"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "cdb0c68f-e041-47ef-b65e-14e2c476a760",
      "name": "Generar Borrador Prioritario",
      "type": "@n8n/n8n-nodes-langchain.openAi",
      "position": [
        640,
        -240
      ],
      "parameters": {
        "modelId": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o",
          "cachedResultName": "GPT-4O"
        },
        "options": {},
        "messages": {
          "values": [
            {
              "content": "=You are an executive assistant.  \nYour task is to reply accurately to high-priority incoming emails.  \nHere is the email you need to respond to: {{ $('Gmail Trigger').item.json.text }}  \n\nPlease output the following parameters:\n- Subject  \n- Message\n"
            }
          ]
        },
        "jsonOutput": true
      },
      "credentials": {
        "openAiApi": {
          "id": "lHkSeZk3nuftEHri",
          "name": "デモ"
        }
      },
      "executeOnce": false,
      "typeVersion": 1.8,
      "alwaysOutputData": false
    },
    {
      "id": "a59b0fc2-b11e-4e9c-a5c6-b5aa33f85bac",
      "name": "Generar Resumen Publicitario",
      "type": "@n8n/n8n-nodes-langchain.openAi",
      "position": [
        640,
        -48
      ],
      "parameters": {
        "modelId": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o",
          "cachedResultName": "GPT-4O"
        },
        "options": {},
        "messages": {
          "values": [
            {
              "content": "=You are a marketing specialist.  \nYour task is to summarize incoming promotional or marketing emails concisely in 1–2 lines for spreadsheet logging.  \n\nHere is the received email: {{ $('Gmail Trigger').item.json.text }}\n\nPlease extract and summarize the following fields:\n- Sender  \n- Subject  \n- Summary  \n- Recommendation\n"
            }
          ]
        },
        "jsonOutput": true
      },
      "credentials": {
        "openAiApi": {
          "id": "WBKhlscRuBMQi56k",
          "name": "OpenAi account 4"
        }
      },
      "executeOnce": false,
      "typeVersion": 1.8,
      "alwaysOutputData": false
    },
    {
      "id": "64f4df61-ee88-4ea0-857f-7d738c2f3c21",
      "name": "Generar Resumen Financiero",
      "type": "@n8n/n8n-nodes-langchain.openAi",
      "position": [
        640,
        144
      ],
      "parameters": {
        "modelId": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o",
          "cachedResultName": "GPT-4O"
        },
        "options": {},
        "messages": {
          "values": [
            {
              "content": "=You are a customer service representative.  \nYour task is to reply accurately to customer inquiries.  \nIf the question cannot be answered, instruct the sender to contact the following number: 000-0000-000.  \n\nHere is the email you need to respond to: {{ $('Gmail Trigger').item.json.text }}\n\nPlease output the following parameters:\n- Subject  \n- Message\n"
            }
          ]
        },
        "jsonOutput": true
      },
      "credentials": {
        "openAiApi": {
          "id": "WBKhlscRuBMQi56k",
          "name": "OpenAi account 4"
        }
      },
      "executeOnce": false,
      "typeVersion": 1.8,
      "alwaysOutputData": false
    },
    {
      "id": "a8df46ff-73f7-4129-94cb-0f452b328716",
      "name": "Generar Respuesta a Consulta",
      "type": "@n8n/n8n-nodes-langchain.openAi",
      "position": [
        640,
        336
      ],
      "parameters": {
        "modelId": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o",
          "cachedResultName": "GPT-4O"
        },
        "options": {},
        "messages": {
          "values": [
            {
              "content": "=You are a finance and billing assistant.  \nYour task is to summarize emails related to invoices, payments, and financial notifications in a concise manner.  \n\nHere is the received email: {{ $('Gmail Trigger').item.json.text }}\n\nPlease output the following parameters:\n- Subject  \n- Message\n"
            }
          ]
        },
        "jsonOutput": true
      },
      "credentials": {
        "openAiApi": {
          "id": "WBKhlscRuBMQi56k",
          "name": "OpenAi account 4"
        }
      },
      "executeOnce": false,
      "typeVersion": 1.8,
      "alwaysOutputData": false
    },
    {
      "id": "ef15e762-463f-4acd-9c38-cb84735c9feb",
      "name": "Crear Borrador",
      "type": "n8n-nodes-base.gmail",
      "position": [
        992,
        -240
      ],
      "webhookId": "e203a0df-3a0f-48fc-9581-684beb49c073",
      "parameters": {
        "message": "={{ $json.message.content['message'] }}",
        "options": {},
        "subject": "={{ $json.message.content['send'] }}",
        "resource": "draft"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "NdoEDipkhQPaRDuy",
          "name": "Gmail account 6"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "45aa5109-f0c2-43e7-a91a-db0fcc109cc7",
      "name": "Agregar Fila a la Hoja",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        992,
        -48
      ],
      "parameters": {
        "columns": {
          "value": {
            "Sender": "={{ $json.message.content['Sender'] }}",
            "Subject": "={{ $json.message.content['Subject'] }}",
            "Summary": "={{ $json.message.content['Summary'] }}",
            "Recommendation": "={{ $json.message.content['Recommendation'] }}"
          },
          "schema": [
            {
              "id": "Sender",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Sender",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Subject",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Subject",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Summary",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Summary",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Recommendation",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Recommendation",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "append",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/13AmknC94wJ5n1FDl7E1yUFsCNYVDJklzPpTZmFQrMb4/edit#gid=0",
          "cachedResultName": "01_Advertisement Mail Summary"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "13AmknC94wJ5n1FDl7E1yUFsCNYVDJklzPpTZmFQrMb4",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/13AmknC94wJ5n1FDl7E1yUFsCNYVDJklzPpTZmFQrMb4/edit?usp=drivesdk",
          "cachedResultName": "[n8n] Advertisement Mail Summary"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "Ja0tGvoFNudNwqMM",
          "name": "md83 H2"
        }
      },
      "typeVersion": 4.6
    },
    {
      "id": "6701a84f-2e2a-42f2-9c98-fb7ee3f394f1",
      "name": "Enviar Correo Financiero",
      "type": "n8n-nodes-base.gmail",
      "position": [
        992,
        144
      ],
      "webhookId": "0256a9d5-e87f-499e-98c4-ced9e9b6f204",
      "parameters": {
        "message": "={{ $json.message.content['message'] }}",
        "options": {},
        "resource": "thread",
        "threadId": "={{ $('Save Inquiry Mail').item.json.threadId }}",
        "messageId": "={{ $('Save Inquiry Mail').item.json.id }}",
        "operation": "reply"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "NdoEDipkhQPaRDuy",
          "name": "Gmail account 6"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "89129a16-1f1a-48e4-82f1-0593c142909b",
      "name": "Responder a Consulta",
      "type": "n8n-nodes-base.gmail",
      "position": [
        992,
        336
      ],
      "webhookId": "01d72fbe-d12c-4992-9977-7aa4316e0af0",
      "parameters": {
        "sendTo": "{{YOUR_EMAIL_ADDRESS}}",
        "message": "={{ $json.message.content['message'] }}",
        "options": {},
        "subject": "={{ $json.message.content['send'] }}"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "NdoEDipkhQPaRDuy",
          "name": "Gmail account 6"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "6f1a41f5-ad3e-4b4b-906d-44a20bbe0623",
      "name": "Nota Adhesiva",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1264,
        -304
      ],
      "parameters": {
        "width": 416,
        "height": 880,
        "content": "## 📩Gmail Auto Reply & Categorization with AI (LangChain + OpenAI + Google Sheets)\n\n**Description:**\nThis workflow automatically categorizes incoming Gmail messages into four types — High Priority, Advertisement, Inquiry, and Finance/Billing — using the LangChain Text Classifier.\nEach category triggers a specific automated action powered by OpenAI GPT models:\n\n🟥 High Priority: Generates an AI-written draft reply in Gmail.\n\n🟨 Advertisement: Summarizes the content and logs it to Google Sheets.\n\n🟩 Inquiry: Creates an auto-reply email with fallback instructions.\n\n🟦 Finance/Billing: Generates a brief summary and forwards it to a designated address.\n\nThis setup combines Gmail + LangChain + OpenAI + Google Sheets for a complete AI-driven email management system that reduces manual sorting and response time.\n\n**Setup Instructions:**\n\nConnect your credentials for Gmail, Google Sheets, and OpenAI.\n\nReplace all placeholders such as {{YOUR_EMAIL_ADDRESS}}, {{YOUR_SPREADSHEET_ID}}, and label names with your actual values.\n\nMake sure you have Gmail labels created for “Advertisement,” “Inquiry,” etc.\n\n(Optional) Translate prompts back to your language if needed.\n"
      },
      "typeVersion": 1
    },
    {
      "id": "49d044e4-0a1c-4fff-b205-77d43db01251",
      "name": "Nota Adhesiva1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -336,
        -176
      ],
      "parameters": {
        "color": 2,
        "width": 512,
        "height": 496,
        "content": "## ①Receive Gmail → AI understands the email content\nIncoming emails are analyzed by AI and automatically categorized into four sections: High Priority, Advertisement, Inquiry, and Finance/Billing."
      },
      "typeVersion": 1
    },
    {
      "id": "904ff69b-74bc-4c26-aa3d-5af797548e7e",
      "name": "Nota Adhesiva2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        272,
        -624
      ],
      "parameters": {
        "width": 960,
        "height": 1200,
        "content": "## ②Email Processing Section\n**Flow Overview:**\nThis workflow automatically classifies all incoming Gmail messages into four categories using the LangChain Text Classifier and performs specific actions for each:\n\n🟥 High Priority: Gmail adds a “High Priority” label → OpenAI generates a reply draft → saved as a Gmail draft.\n\n🟨 Advertisement: AI summarizes the email → summary is recorded into a Google Sheet for later review.\n\n🟩 Inquiry: AI generates an automatic customer reply → sends a polite response or fallback message.\n\n🟦 Finance/Billing: AI creates a short summary of financial or billing-related content → forwards it to a designated email address.\n\n**Purpose:**\nThe system ensures that each type of incoming email is handled automatically and intelligently: urgent messages are drafted quickly, promotional content is logged, customer inquiries are answered promptly, and financial communications are safely redirected — all through a single AI-powered workflow."
      },
      "typeVersion": 1
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "fa5d38ad-f0cb-4b9a-962d-295da7453ed7",
  "connections": {
    "Gmail Trigger": {
      "main": [
        [
          {
            "node": "faf382e9-f898-447f-b5a1-d7a8c28d2309",
            "type": "main",
            "index": 0
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    "faf382e9-f898-447f-b5a1-d7a8c28d2309": {
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            "type": "main",
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          }
        ]
      ]
    },
    "OpenAI Chat Model": {
      "ai_languageModel": [
        [
          {
            "node": "faf382e9-f898-447f-b5a1-d7a8c28d2309",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
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    },
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        ]
      ]
    },
    "52265538-92f0-45b9-a7e8-78ba934620cf": {
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    },
    "a59b0fc2-b11e-4e9c-a5c6-b5aa33f85bac": {
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    },
    "a8df46ff-73f7-4129-94cb-0f452b328716": {
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            "type": "main",
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    "cdb0c68f-e041-47ef-b65e-14e2c476a760": {
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            "type": "main",
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    },
    "a3ac1d27-05ca-4832-bee9-176899915b27": {
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    },
    "64f4df61-ee88-4ea0-857f-7d738c2f3c21": {
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        ]
      ]
    }
  }
}
Preguntas frecuentes

¿Cómo usar este flujo de trabajo?

Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.

¿En qué escenarios es adecuado este flujo de trabajo?

Avanzado - Gestión de tickets, Resumen de IA

¿Es de pago?

Este flujo de trabajo es completamente gratuito, puede importarlo y usarlo directamente. Sin embargo, tenga en cuenta que los servicios de terceros utilizados en el flujo de trabajo (como la API de OpenAI) pueden requerir un pago por su cuenta.

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Información del flujo de trabajo
Nivel de dificultad
Avanzado
Número de nodos18
Categoría2
Tipos de nodos7
Descripción de la dificultad

Adecuado para usuarios avanzados, flujos de trabajo complejos con 16+ nodos

Enlaces externos
Ver en n8n.io

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Categorías

Categorías: 34