Clasificación inteligente de correos

Avanzado

Este es unTicket Management, Multimodal AIflujo de automatización del dominio deautomatización que contiene 26 nodos.Utiliza principalmente nodos como Gmail, WhatsApp, GmailTrigger, OpenAi, LmChatOpenAi. Sistema automatizado de clasificación y respuesta de Gmail con recordatorios de WhatsApp basado en GPT

Requisitos previos
  • Cuenta de Google y credenciales de API de Gmail
  • Clave de API de OpenAI
Vista previa del flujo de trabajo
Visualización de las conexiones entre nodos, con soporte para zoom y panorámica
Exportar flujo de trabajo
Copie la siguiente configuración JSON en n8n para importar y usar este flujo de trabajo
{
  "id": "j52UGeF9akxXBKRK",
  "meta": {
    "instanceId": "41a93cc6f329d5755684ac69c9a86d5c75d7dc780eea0b60d82055e6149e455f",
    "templateCredsSetupCompleted": true
  },
  "name": "Intelligent Email Classification",
  "tags": [],
  "nodes": [
    {
      "id": "9ae4ac61-98dd-425d-8ec3-85b0ad0da7c5",
      "name": "Gmail Trigger",
      "type": "n8n-nodes-base.gmailTrigger",
      "position": [
        -1184,
        -496
      ],
      "parameters": {
        "filters": {},
        "pollTimes": {
          "item": [
            {
              "mode": "everyMinute"
            }
          ]
        }
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "52mNI7KwytiCFBmo",
          "name": "Gmail account 2"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "a1a5959c-52fa-417c-8024-1512909e9fae",
      "name": "OpenAI Chat Model",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -896,
        -240
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "LNuj9b67Zq2tZww5",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "7d84dcde-f724-4b08-88db-c463791f76ca",
      "name": "Correo de Alta Prioridad",
      "type": "n8n-nodes-base.gmail",
      "position": [
        -224,
        -1024
      ],
      "webhookId": "6e9c3f6d-f508-4668-97f9-704a5173e8fa",
      "parameters": {
        "labelIds": [
          "Label_7974018348016773078"
        ],
        "messageId": "={{ $('Gmail Trigger').item.json.id }}",
        "operation": "addLabels"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "52mNI7KwytiCFBmo",
          "name": "Gmail account 2"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "aaac9866-4d4b-4c88-97c7-a8d15b20837d",
      "name": "Correo de Soporte al Cliente",
      "type": "n8n-nodes-base.gmail",
      "position": [
        -208,
        -752
      ],
      "webhookId": "6e9c3f6d-f508-4668-97f9-704a5173e8fa",
      "parameters": {
        "labelIds": [
          "Label_7432353852807721490"
        ],
        "messageId": "={{ $('Gmail Trigger').item.json.id }}",
        "operation": "addLabels"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "52mNI7KwytiCFBmo",
          "name": "Gmail account 2"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "0f5b6666-002a-4090-94ad-dfb5f6e8247d",
      "name": "Correo Promocional",
      "type": "n8n-nodes-base.gmail",
      "position": [
        -208,
        -528
      ],
      "webhookId": "6e9c3f6d-f508-4668-97f9-704a5173e8fa",
      "parameters": {
        "labelIds": [
          "Label_7974018348016773078"
        ],
        "messageId": "={{ $('Gmail Trigger').item.json.id }}",
        "operation": "addLabels"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "52mNI7KwytiCFBmo",
          "name": "Gmail account 2"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "9a886ba2-5721-4fdc-ad4e-7770803d61a6",
      "name": "Correo de Finanzas/Facturación",
      "type": "n8n-nodes-base.gmail",
      "position": [
        -96,
        -208
      ],
      "webhookId": "6e9c3f6d-f508-4668-97f9-704a5173e8fa",
      "parameters": {
        "labelIds": [
          "Label_487984775758613877"
        ],
        "messageId": "={{ $('Gmail Trigger').item.json.id }}",
        "operation": "addLabels"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "52mNI7KwytiCFBmo",
          "name": "Gmail account 2"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "45f1546d-b619-42f5-a4ce-ee3bc3309886",
      "name": "Correo Aleatorio (General/Otros)",
      "type": "n8n-nodes-base.gmail",
      "position": [
        -240,
        64
      ],
      "webhookId": "6e9c3f6d-f508-4668-97f9-704a5173e8fa",
      "parameters": {
        "labelIds": [
          "Label_4854753170056793401"
        ],
        "messageId": "={{ $('Gmail Trigger').item.json.id }}",
        "operation": "addLabels"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "52mNI7KwytiCFBmo",
          "name": "Gmail account 2"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "a0862448-5ccf-45a7-9522-d42e902ab00c",
      "name": "Clasificador de Correos",
      "type": "@n8n/n8n-nodes-langchain.textClassifier",
      "position": [
        -992,
        -560
      ],
      "parameters": {
        "options": {},
        "inputText": "={{ $json.snippet }}",
        "categories": {
          "categories": [
            {
              "category": "High Priority",
              "description": "Definition: Emails requiring immediate attention or action, often time-sensitive or involving urgent issues.  Examples: System outages, legal alerts, executive requests, critical deadlines, crisis management."
            },
            {
              "category": "Customer Support",
              "description": "Definition: Emails related to addressing customer issues, questions, feedback, or service requests.  Examples: Complaint resolution, troubleshooting help, account inquiries, service feedback."
            },
            {
              "category": "Promotion",
              "description": "Definition: Marketing or sales emails designed to promote a product, service, event, or offer.  Examples: Newsletters, discounts, product launches, affiliate promotions."
            },
            {
              "category": "Finance/Billing",
              "description": "Definition: Emails involving monetary matters, budgets, transactions, invoices, or financial reporting.  Examples: Invoices, salary slips, payment confirmations, expense reports, tax documents."
            },
            {
              "category": "Random (General/Other)",
              "description": "Definition: Emails that don’t clearly fall into the above categories — often personal, spammy, or unrelated to business operations.  Examples: Internal memos without urgency, jokes, general announcements, social invites."
            }
          ]
        }
      },
      "typeVersion": 1.1
    },
    {
      "id": "73d29ab2-c4a7-4ad0-8082-87df29ab1a63",
      "name": "Creando un Borrador",
      "type": "@n8n/n8n-nodes-langchain.openAi",
      "position": [
        0,
        -1024
      ],
      "parameters": {
        "modelId": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini",
          "cachedResultName": "GPT-4.1-MINI"
        },
        "options": {},
        "messages": {
          "values": [
            {
              "content": "=You are an Executive Assistant responsible for drafting accurate, clear, and professional responses to urgent and high-priority inquiries.\n\nHere is the incoming email you are responding to:\n{{ $('Gmail Trigger').item.json.snippet }}\n\nYour task:\n1. Read and understand the email content carefully.\n2. Identify the main issue, request, or concern.\n3. Provide a concise and effective response that directly addresses the matter.\n4. Maintain a professional and respectful tone.\n5. If additional action is needed, include a short next-steps section in the reply.\n\nOutput format (return exactly in this structure):\nSubject: [A short and relevant subject line]\nMessage: [Your full, well-formatted email reply]\n"
            }
          ]
        },
        "jsonOutput": true
      },
      "credentials": {
        "openAiApi": {
          "id": "LNuj9b67Zq2tZww5",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.8
    },
    {
      "id": "e062bfb5-9e68-461c-9064-13896f1d1986",
      "name": "Borrador de correo",
      "type": "n8n-nodes-base.gmail",
      "position": [
        400,
        -1024
      ],
      "webhookId": "49848a5a-a4de-4b3a-9a10-235c0b33ab71",
      "parameters": {
        "message": "={{ $json.message.content.Message }}",
        "options": {},
        "subject": "={{ $json.message.content.Subject }}",
        "resource": "draft"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "52mNI7KwytiCFBmo",
          "name": "Gmail account 2"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "bff31bfe-2dfe-4cca-ae8c-442c840c5497",
      "name": "Crear Correo",
      "type": "@n8n/n8n-nodes-langchain.openAi",
      "position": [
        16,
        -752
      ],
      "parameters": {
        "modelId": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini",
          "cachedResultName": "GPT-4.1-MINI"
        },
        "options": {},
        "messages": {
          "values": [
            {
              "content": "=You are an Executive Assistant responsible for drafting professional, accurate, and empathetic responses to all customer support inquiries.\n\nHere is the incoming email you are responding to:\n{{ $('Gmail Trigger').item.json.snippet }}\n\nYour task:\n1. Read and understand the customer’s inquiry fully.\n2. Identify the customer's name from the email content, and address them by name at the start of the reply.\n3. Provide a clear, concise, and helpful response that answers all questions or concerns raised in the email.\n4. Maintain a polite, friendly, and professional tone throughout.\n5. Avoid unnecessary filler words; focus on solving the customer's issue efficiently.\n6. End the email with:\nBest regards,\n[YOUR_NAME]\n\n(Replace [YOUR_NAME] with the actual sender’s name configured in the workflow.)\n\n"
            }
          ]
        }
      },
      "credentials": {
        "openAiApi": {
          "id": "LNuj9b67Zq2tZww5",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.8
    },
    {
      "id": "953f9d91-dc32-493b-8e0f-ed3447874396",
      "name": "Respuesta Automática",
      "type": "n8n-nodes-base.gmail",
      "position": [
        416,
        -752
      ],
      "webhookId": "b1cc850c-209d-4c6a-89d2-8517849c091d",
      "parameters": {
        "message": "={{ $json.message.content }}",
        "options": {},
        "emailType": "text",
        "messageId": "={{ $('Gmail Trigger').item.json.id }}",
        "operation": "reply"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "52mNI7KwytiCFBmo",
          "name": "Gmail account 2"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "0685ef61-fa4f-46a1-960f-822611e55cde",
      "name": "Departamento de Finanzas",
      "type": "@n8n/n8n-nodes-langchain.openAi",
      "position": [
        128,
        -208
      ],
      "parameters": {
        "modelId": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini",
          "cachedResultName": "GPT-4.1-MINI"
        },
        "options": {},
        "messages": {
          "values": [
            {
              "content": "=You are an Executive Assistant responsible for handling finance-related inquiries and preparing concise summaries for the finance department.\n\nHere is the incoming email you are responding to:\n{{ $('Gmail Trigger').item.json.snippet }}\n\nYour task:\n1. Read and fully understand the email content.\n2. Identify the key financial topic or request (e.g., invoice, payment confirmation, budget query, expense report, tax document).\n3. Summarize the essential details clearly and accurately.\n4. Keep the summary professional and free of unnecessary information.\n5. Ensure the tone remains formal and business-appropriate.\n\nOutput format (return exactly in this structure):\nSubject: [A short and relevant subject line]\nText: [A clear and concise summary of the finance-related email]\n"
            }
          ]
        },
        "jsonOutput": true
      },
      "credentials": {
        "openAiApi": {
          "id": "LNuj9b67Zq2tZww5",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.8
    },
    {
      "id": "c8997eff-cc00-4dc6-9d92-378bc2d0ba64",
      "name": "Resumir Promociones",
      "type": "@n8n/n8n-nodes-langchain.openAi",
      "position": [
        16,
        -528
      ],
      "parameters": {
        "modelId": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini",
          "cachedResultName": "GPT-4.1-MINI"
        },
        "options": {},
        "messages": {
          "values": [
            {
              "content": "=You are an Executive Assistant responsible for summarizing all incoming promotional emails.\n\nHere is the incoming email you are responding to:\n{{ $('Gmail Trigger').item.json.snippet }}\n\nYour task:\n1. Read and understand the promotional email content.\n2. Identify the key offer, product, service, event, or deal being promoted.\n3. Include important details such as:\n   - Offer type (discount, launch, announcement, etc.)\n   - Expiry date or deadline (if mentioned)\n   - Any special conditions or requirements\n4. Exclude unnecessary or repetitive marketing language.\n5. Keep the summary clear, concise, and actionable.\n\nOutput format:\nSummary: [A short, well-structured summary of the promotional email]\n"
            }
          ]
        }
      },
      "credentials": {
        "openAiApi": {
          "id": "LNuj9b67Zq2tZww5",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.8
    },
    {
      "id": "90ea2e06-083e-45ec-bd41-cbd59ce650fa",
      "name": "Alerta de Alta Prioridad",
      "type": "n8n-nodes-base.whatsApp",
      "position": [
        624,
        -1024
      ],
      "webhookId": "6a129da8-0dbf-4bd7-a1ad-8af3f54368ec",
      "parameters": {
        "textBody": "=High priority email Alert!!!\n{{ $('Gmail Trigger').item.json.snippet }}\n\nI have created a Draft of the replying email:\n{{ $('Creating a Draft').item.json.message.content.Message }}",
        "operation": "send",
        "phoneNumberId": "=",
        "additionalFields": {},
        "recipientPhoneNumber": "[YOUR_WHATSAPP_NUMBER]"
      },
      "credentials": {
        "whatsAppApi": {
          "id": "FhsL97tKAVtEydZF",
          "name": "WhatsApp account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "ff9a200a-90bf-49b7-8b00-acdbaf320ced",
      "name": "Confirmación",
      "type": "n8n-nodes-base.whatsApp",
      "position": [
        640,
        -752
      ],
      "webhookId": "6a129da8-0dbf-4bd7-a1ad-8af3f54368ec",
      "parameters": {
        "textBody": "=Customer Support Related Inquiries\n{{ $('Gmail Trigger').item.json.snippet }}\n\nReplied email:{{ $('Create Email').item.json.message.content }}",
        "operation": "send",
        "phoneNumberId": "=",
        "additionalFields": {},
        "recipientPhoneNumber": "[YOUR_WHATSAPP_NUMBER]"
      },
      "credentials": {
        "whatsAppApi": {
          "id": "FhsL97tKAVtEydZF",
          "name": "WhatsApp account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "f912992f-ddbf-48d7-a9dc-2115c9f0f910",
      "name": "Alerta Promocional",
      "type": "n8n-nodes-base.whatsApp",
      "position": [
        416,
        -528
      ],
      "webhookId": "6a129da8-0dbf-4bd7-a1ad-8af3f54368ec",
      "parameters": {
        "textBody": "=Promotional related Email Trigger\n{{ $('Gmail Trigger').item.json.snippet }}\n\n",
        "operation": "send",
        "phoneNumberId": "=",
        "additionalFields": {},
        "recipientPhoneNumber": "[YOUR_WHATSAPP_NUMBER]"
      },
      "credentials": {
        "whatsAppApi": {
          "id": "FhsL97tKAVtEydZF",
          "name": "WhatsApp account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "1c4b6a73-c41c-41b4-ba3b-c3a8b8064181",
      "name": "Alerta de Finanzas",
      "type": "n8n-nodes-base.whatsApp",
      "position": [
        752,
        -208
      ],
      "webhookId": "6a129da8-0dbf-4bd7-a1ad-8af3f54368ec",
      "parameters": {
        "textBody": "= You received a Finance related inquires:{{ $('Gmail Trigger').item.json.snippet }}\n\nI have notified this to your finance department with this Reply email:{{ $('Finance Department').item.json.message.content.Email }}",
        "operation": "send",
        "phoneNumberId": "=",
        "additionalFields": {},
        "recipientPhoneNumber": "[YOUR_WHATSAPP_NUMBER]"
      },
      "credentials": {
        "whatsAppApi": {
          "id": "FhsL97tKAVtEydZF",
          "name": "WhatsApp account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "f8c045af-ddd7-496a-9dea-c187661c2857",
      "name": "Nota Adhesiva",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1264,
        -640
      ],
      "parameters": {
        "color": 4,
        "height": 352,
        "content": "Starts the workflow when a new email is received in Gmail.\nEnsure you've set up Gmail credentials and appropriate filters if needed."
      },
      "typeVersion": 1
    },
    {
      "id": "677541d5-fab0-4afa-bf22-62ee20aef21d",
      "name": "Nota Adhesiva1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1008,
        -816
      ],
      "parameters": {
        "width": 320,
        "height": 688,
        "content": "Uses OpenAI to classify the incoming email into one of 5 categories:\n\nHigh Priority\n\nCustomer Support\n\nPromotion\n\nFinance/Billing\n\nRandom/General"
      },
      "typeVersion": 1
    },
    {
      "id": "e0d6aa89-5dd9-4c3f-9299-94b41541b632",
      "name": "Nota Adhesiva2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -384,
        -1136
      ],
      "parameters": {
        "color": 3,
        "width": 1264,
        "height": 272,
        "content": "Adds \"High Priority\" label in Gmail\n\nGenerates a draft email using OpenAI\n\nSends a WhatsApp alert for urgent attention"
      },
      "typeVersion": 1
    },
    {
      "id": "18b64002-7d5a-4ab7-9367-33891861eadb",
      "name": "Nota Adhesiva3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -384,
        -848
      ],
      "parameters": {
        "color": 2,
        "width": 1280,
        "height": 256,
        "content": "Adds \"Customer Support\" label in Gmail\n\nGenerates a quick auto-reply using OpenAI\n\nSends WhatsApp confirmation for support interaction"
      },
      "typeVersion": 1
    },
    {
      "id": "2671b41b-5b64-443c-9c59-a885576de663",
      "name": "Nota Adhesiva4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -384,
        -576
      ],
      "parameters": {
        "color": 5,
        "width": 1296,
        "height": 240,
        "content": "Labels the email as \"Promotion\"\n\nSummarizes the email content using OpenAI\n\nSends a WhatsApp promotional digest alert"
      },
      "typeVersion": 1
    },
    {
      "id": "5b73ffab-3eeb-4c3c-9f1b-5075fb632318",
      "name": "Nota Adhesiva5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -384,
        -320
      ],
      "parameters": {
        "color": 7,
        "width": 1264,
        "height": 304,
        "content": "Labels the email as \"Finance/Billing\"\n\nCreates a summary using OpenAI\n\nSends the summary to the Finance Department via Gmail\n\nTriggers a Finance Alert over WhatsApp"
      },
      "typeVersion": 1
    },
    {
      "id": "2ed87858-1ea0-40c5-bf7c-d10819df49e1",
      "name": "Nota Adhesiva6",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -384,
        -48
      ],
      "parameters": {
        "color": 4,
        "width": 432,
        "height": 288,
        "content": "Labels unclassified emails as “Random”\n\nNo further automation occurs, but emails are still organized"
      },
      "typeVersion": 1
    },
    {
      "id": "fd867ca9-939b-457d-b673-c01d03e9a22d",
      "name": "Enviar al Departamento de Finanzas",
      "type": "n8n-nodes-base.gmail",
      "position": [
        528,
        -208
      ],
      "webhookId": "1dcded01-5b09-4e84-b49c-dc617c267fe4",
      "parameters": {
        "sendTo": "[YOUR_GMAIL_ADDRESS]",
        "message": "={{ $json.message.content.Text }}",
        "options": {},
        "subject": "={{ $json.message.content.Subject }}",
        "emailType": "text"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "52mNI7KwytiCFBmo",
          "name": "Gmail account 2"
        }
      },
      "typeVersion": 2.1
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "c9891c26-481f-41b8-a0f2-3d1938671fc6",
  "connections": {
    "953f9d91-dc32-493b-8e0f-ed3447874396": {
      "main": [
        [
          {
            "node": "ff9a200a-90bf-49b7-8b00-acdbaf320ced",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "e062bfb5-9e68-461c-9064-13896f1d1986": {
      "main": [
        [
          {
            "node": "90ea2e06-083e-45ec-bd41-cbd59ce650fa",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "bff31bfe-2dfe-4cca-ae8c-442c840c5497": {
      "main": [
        [
          {
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Preguntas frecuentes

¿Cómo usar este flujo de trabajo?

Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.

¿En qué escenarios es adecuado este flujo de trabajo?

Avanzado - Gestión de tickets, IA Multimodal

¿Es de pago?

Este flujo de trabajo es completamente gratuito, puede importarlo y usarlo directamente. Sin embargo, tenga en cuenta que los servicios de terceros utilizados en el flujo de trabajo (como la API de OpenAI) pueden requerir un pago por su cuenta.

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Nivel de dificultad
Avanzado
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Categoría2
Tipos de nodos7
Descripción de la dificultad

Adecuado para usuarios avanzados, flujos de trabajo complejos con 16+ nodos

Enlaces externos
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Categorías

Categorías: 34