Clasificación y etiquetado de correos electrónicos con IA en Zoho Mail

Avanzado

Este es unMiscellaneous, AI Summarization, Multimodal AIflujo de automatización del dominio deautomatización que contiene 17 nodos.Utiliza principalmente nodos como Set, Code, Merge, HttpRequest, EmailReadImap. Clasificación y etiquetado automático de correos en Zoho Mail con GPT-4o-mini

Requisitos previos
  • Pueden requerirse credenciales de autenticación para la API de destino
Vista previa del flujo de trabajo
Visualización de las conexiones entre nodos, con soporte para zoom y panorámica
Exportar flujo de trabajo
Copie la siguiente configuración JSON en n8n para importar y usar este flujo de trabajo
{
  "id": "wkiyDt5r9848Duzh",
  "meta": {
    "instanceId": "54982cbe9f8132ea9a4a7e9e8f355b9eb6ea3f69d2ba679cde0f482c65ee4fcb",
    "templateCredsSetupCompleted": true
  },
  "name": "AI-Powered Email Categorization & Labeling in Zoho Mail",
  "tags": [],
  "nodes": [
    {
      "id": "c5597735-99ba-476c-9204-23fddc8a3a3a",
      "name": "Obtener token de acceso",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -416,
        432
      ],
      "parameters": {
        "url": "https://accounts.zoho.com/oauth/v2/token",
        "method": "POST",
        "options": {},
        "sendQuery": true,
        "authentication": "genericCredentialType",
        "genericAuthType": "httpQueryAuth",
        "queryParameters": {
          "parameters": [
            {
              "name": "client_id",
              "value": "{{YourclientId}}"
            },
            {
              "name": "grant_type",
              "value": "refresh_token"
            },
            {
              "name": "refresh_token",
              "value": "{{yourrefreshtoken}}"
            }
          ]
        }
      },
      "credentials": {
        "httpQueryAuth": {
          "id": "xmnTSCybMOIrEnh3",
          "name": "Query Auth account"
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "7b17ac20-46c8-4a51-a410-ae257c5c9d4f",
      "name": "Establecer ID de cuenta",
      "type": "n8n-nodes-base.set",
      "position": [
        -640,
        432
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "c4f3c247-0e8d-48d9-8f57-689ecf5100b7",
              "name": "accountID",
              "type": "string",
              "value": "{{youraccountId}}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "5a682928-06fe-4679-8526-5fe98809b28b",
      "name": "Obtener etiquetas",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -192,
        432
      ],
      "parameters": {
        "url": "=https://mail.zoho.com/api/accounts/{{ $('Set Account ID').item.json.accountID }}/labels",
        "options": {},
        "sendHeaders": true,
        "headerParameters": {
          "parameters": [
            {
              "name": "Accept",
              "value": "application/json"
            },
            {
              "name": "Authorization",
              "value": "=Zoho-oauthtoken {{ $json.access_token }}"
            }
          ]
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "bb0fe829-cb35-4ad6-ad00-1e432357534d",
      "name": "Clasificador de texto",
      "type": "@n8n/n8n-nodes-langchain.textClassifier",
      "position": [
        256,
        432
      ],
      "parameters": {
        "options": {},
        "inputText": "={{ $('Incoming Email').item.json.textPlain }}",
        "categories": {
          "categories": [
            {
              "category": "support",
              "description": "Emails where customers ask for help, report problems, or request troubleshooting.\nExamples:\n“I can’t log into my account.”\n“The app keeps crashing after the update.”\n“How do I reset my password?”"
            },
            {
              "category": "leads",
              "description": "Emails from potential customers showing interest in products or services. Usually contain inquiries, demo requests, or sales opportunities.\nExamples:\n“I’d like to learn more about your pricing plans.”\n“Can we schedule a demo of your software?”\n“We’re interested in purchasing licenses for our team.”"
            },
            {
              "category": "account management",
              "description": "Emails about changes, updates, or management of existing accounts. Includes renewals, cancellations, and upgrades.\nExamples:\n“I’d like to upgrade my subscription plan.”\n“Please cancel my account.”\n“Can I change my billing address?”"
            },
            {
              "category": "billing and finance",
              "description": "Emails related to invoices, payments, refunds, receipts, and financial queries.\nExamples:\n“I haven’t received my invoice for July.”\n“Can you send me a receipt for my last payment?”\n“I’d like a refund for my subscription.”"
            },
            {
              "category": "hr and recruitment",
              "description": "Emails related to hiring, job applications, interviews, and employee management.\nExamples:\n“I’d like to apply for the marketing manager role.”\n“Can we schedule an interview for next week?”\n“We’re looking for candidates to fill open positions.”"
            },
            {
              "category": "Other",
              "description": "This is related to emails which is not related to any of the above categories"
            }
          ]
        }
      },
      "typeVersion": 1.1
    },
    {
      "id": "ac7f7ec0-f932-457a-809d-deb96c63838c",
      "name": "Modelo de chat OpenRouter",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenRouter",
      "position": [
        328,
        784
      ],
      "parameters": {
        "model": "openai/gpt-4o-mini",
        "options": {}
      },
      "credentials": {
        "openRouterApi": {
          "id": "FPjvfEkMxPLT3f99",
          "name": "OpenRouter account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "d8fff84b-ebce-4f17-a849-888d5d7270e4",
      "name": "Combinar",
      "type": "n8n-nodes-base.merge",
      "position": [
        832,
        288
      ],
      "parameters": {
        "numberInputs": 5
      },
      "typeVersion": 3.2
    },
    {
      "id": "0dcc2d49-bc01-4bba-bb4f-71d0e3267406",
      "name": "Correo entrante",
      "type": "n8n-nodes-base.emailReadImap",
      "position": [
        -864,
        432
      ],
      "parameters": {
        "mailbox": "Inbox",
        "options": {}
      },
      "credentials": {
        "imap": {
          "id": "URRi5W7EXH8pxX7U",
          "name": "Zoho Email"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "00c546e6-331f-4f63-8011-4d955055b892",
      "name": "Agregar etiqueta al correo",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        1056,
        336
      ],
      "parameters": {
        "url": "=https://mail.zoho.com/api/accounts/{{ $('Set Account ID').item.json.accountID }}/updatemessage",
        "method": "PUT",
        "options": {},
        "jsonBody": "={\n  \"mode\": \"applyLabel\",\n  \"labelId\": [\n    \"{{ $json.Category }}\"\n  ],\n  \"messageId\": [\n    \"{{ $('Incoming Email').item.json.metadata['x-zm-messageid'] }}\"\n  ],\n  \"isFolderSpecific\": false\n} ",
        "sendBody": true,
        "sendHeaders": true,
        "specifyBody": "json",
        "headerParameters": {
          "parameters": [
            {
              "name": "Accept",
              "value": "application/json"
            },
            {
              "name": "Authorization",
              "value": "=Zoho-oauthtoken {{ $('Get Access token').item.json.access_token }}"
            }
          ]
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "759d2539-06db-4b17-b41b-e58bc4452e4f",
      "name": "Establecer categoría de Soporte",
      "type": "n8n-nodes-base.set",
      "position": [
        608,
        -48
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "b0d46556-64db-42ee-840d-70099c6b0f5b",
              "name": "Category",
              "type": "string",
              "value": "={{ $json.labelMap.support }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "8881eaf8-fda9-40e3-b24b-042f976374cd",
      "name": "Establecer categoría de Facturación y Finanzas",
      "type": "n8n-nodes-base.set",
      "position": [
        608,
        528
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "b0d46556-64db-42ee-840d-70099c6b0f5b",
              "name": "Category",
              "type": "string",
              "value": "={{ $json.labelMap['billing and finance'] }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "3c96af0d-2a5d-4340-b01c-5ad602582a75",
      "name": "Establecer categoría de Gestión de Cuentas",
      "type": "n8n-nodes-base.set",
      "position": [
        608,
        336
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "b0d46556-64db-42ee-840d-70099c6b0f5b",
              "name": "Category",
              "type": "string",
              "value": "={{ $json.labelMap['account management'] }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "503ee1a0-1633-41d4-ad93-8b60280e221a",
      "name": "Establecer categoría de RR.HH. y Reclutamiento",
      "type": "n8n-nodes-base.set",
      "position": [
        608,
        720
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "b0d46556-64db-42ee-840d-70099c6b0f5b",
              "name": "Category",
              "type": "string",
              "value": "={{ $json.labelMap['hr and recruitment'] }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "75e03d2f-07d8-4776-bd8d-bc268f29e395",
      "name": "Establecer categoría de Leads",
      "type": "n8n-nodes-base.set",
      "position": [
        608,
        144
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "b0d46556-64db-42ee-840d-70099c6b0f5b",
              "name": "Category",
              "type": "string",
              "value": "={{ $json.labelMap.leads }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "f9f1e5ca-fc94-4bbb-ba75-ace833b6912c",
      "name": "Sin operación, no hacer nada",
      "type": "n8n-nodes-base.noOp",
      "position": [
        608,
        912
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "565deaa1-d8ff-4ea7-83b7-9e12f3a6770f",
      "name": "Mapeo de nombre de etiqueta a ID",
      "type": "n8n-nodes-base.code",
      "position": [
        32,
        432
      ],
      "parameters": {
        "jsCode": "// n8n Code node (Node.js)\n// Input expectation:\n//  - Previous node (HTTP Request) returns the Zoho labels JSON you showed,\n//    typically available as items[0].json (or items[0].json.body in some setups).\n//  - Optionally pass a category on the incoming item, e.g. items[0].json.category = \"support\"\n//\n// Output:\n//  - json.labelMap        -> { [displayNameLowerCase]: labelId }\n//  - json.selectedLabelId -> labelId for provided category (if any), else null\n\n// Try to grab the payload regardless of whether it's at json or json.body\nconst root = items[0]?.json?.body ?? items[0]?.json;\n\n// Normalize to the array you posted, then to its `.data` array\nconst dataArray =\n  Array.isArray(root)        ? root[0]?.data :\n  Array.isArray(root?.data)  ? root.data     :\n  null;\n\nif (!Array.isArray(dataArray)) {\n  throw new Error('Could not find labels array at input[0].json (or .json.body)[0].data');\n}\n\n// Build a case-insensitive map: displayName (lowercase) -> labelId\nconst labelMap = {};\nfor (const entry of dataArray) {\n  if (!entry?.displayName || !entry?.labelId) continue;\n  labelMap[entry.displayName.toLowerCase()] = entry.labelId;\n}\n\n// If caller provided a category, resolve it (case-insensitive)\nconst categoryRaw =\n  items[0]?.json?.category ??\n  items[0]?.json?.Category ??\n  items[0]?.json?.displayName ?? '';\n\nconst category = String(categoryRaw).trim().toLowerCase();\nconst out = { labelMap };\n\nif (category) {\n  out.selectedLabelId = labelMap[category] ?? null;\n}\n\nreturn [{ json: out }];\n"
      },
      "typeVersion": 2
    },
    {
      "id": "a5562339-b5bc-4a1d-b65d-2f0a7a5707dc",
      "name": "Nota adhesiva",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1600,
        -64
      ],
      "parameters": {
        "color": 4,
        "width": 672,
        "height": 1088,
        "content": "\n## Try It Out!\n\n### This n8n template demonstrates how to use AI to automatically classify and organize incoming emails in **Zoho Mail** by applying the correct label (e.g., Support, Billing, HR, etc.).\n\nUse cases include:\n\n-   Automatically routing customer support requests to the right team.\n    \n-   Keeping billing and finance emails separate from general communication.\n    \n-   Streamlining HR and recruitment email handling.\n    \n-   Reducing inbox clutter and ensuring nothing important is missed.\n    \n\n----------\n\n### How it works\n\n-   The workflow is triggered whenever a new email arrives in Zoho Mail.\n    \n-   Zoho OAuth credentials are used to authenticate and fetch all available labels from your inbox.\n    \n-   A lookup map is created to match each label’s **display name → label ID**.\n    \n-   The AI model analyzes the email subject and body to predict the correct category.\n    \n-   Based on the classification, the workflow routes the email to the corresponding branch.\n    \n-   Finally, the correct Zoho Mail label is applied (node deactivated by default for safe testing).\n    \n\n----------\n\n### How to use\n\n-   Replace the **Zoho Mail Account ID** in the _Set Account ID_ node.\n    \n-   Configure your **Zoho OAuth credentials** in the _Get Access Token_ node.\n    \n-   Activate the **AI-Powered Email Categorization & Labeling in Zoho Mail** node once you are ready to run in production.\n    \n-   Test with sample emails to validate classification before enabling on your live inbox.\n    \n\n----------\n\n### Requirements\n\n-   Zoho Mail account with API access enabled.\n    \n-   Zoho OAuth credentials configured in n8n.\n    \n-   An AI model (via OpenRouter or other provider) for text classification.\n"
      },
      "typeVersion": 1
    },
    {
      "id": "c49472ef-313e-44a0-910a-a23cf8b80fa9",
      "name": "Nota adhesiva 2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1264,
        256
      ],
      "parameters": {
        "color": 3,
        "width": 764,
        "height": 376,
        "content": "## Output\n![](https://ik.imagekit.io/tscnqj8zf/Zoho_email_labelling.png?updatedAt=1756894481455)"
      },
      "typeVersion": 1
    }
  ],
  "active": true,
  "pinData": {
    "Incoming Email": [
      {
        "json": {
          "to": "Ruthwik <info@zenithworks.ai>",
          "date": "Wed, 3 Sep 2025 15:03:50 +0530",
          "from": "Ruthwik M <ruthwik.masina@gmail.com>",
          "subject": "Request to Upgrade Subscription Plan",
          "metadata": {
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            "arc-seal": "i=1; a=rsa-sha256; t=1756892044; cv=none; \td=zohomail.in; s=zohoarc; \tb=ZF7wJD2F9SkGS33lOEkX9LfvrgFKzs5qvW6k4/HgfBDlXpLSwA9WBlITWea++t/aHH9Cd3/9FESp4XpbmVbHl6sT/nRKro4x+anr5eFPn/x85ELLFwPBrTzXhfDiH66Hh6YU62JGgqClYBc7Pn/XMYVM0ru/Yiehtzu+9kBo7Y4=",
            "received": "from mail-ot1-f46.google.com (mail-ot1-f46.google.com [209.85.210.46]) by mx.zoho.in\twith SMTPS id 1756892044021487.24284156190004; Wed, 3 Sep 2025 15:04:04 +0530 (IST)",
            "message-id": "<CAB7yTzFq-04j6tinJdJZ-67wQuJF=8vkcr5vMo=RHM15A5kFFA@mail.gmail.com>",
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            "return-path": "<ruthwik.masina@gmail.com>",
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            "delivered-to": "info@zenithworks.ai",
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            "arc-message-signature": "i=1; a=rsa-sha256; c=relaxed/relaxed; d=zohomail.in; s=zohoarc; \tt=1756892044; h=Content-Type:Date:Date:From:From:MIME-Version:Message-ID:Subject:Subject:To:To:Message-Id:Reply-To:Cc; \tbh=DOMOqz/SOezT3XPt1lxkPi3CMPYfNXVXATjtHVggSc4=; \tb=F29gACW143IJqmvYbaGfyke2+DzPKldA1fOLMJlvOKk+Y3+NIUzBYpqbX0prETPd30CGj28FKtFpgxU4ZqNf3vpaS4XxBaavcO3LWDSozcSCihY7YQ6DBlZ7EJsGZJnD33lKZusQYI4lzDmHEi/DYfsfOA0wm5iYJuB1rBOSJFk=",
            "authentication-results": "mx.zohomail.in;\tdkim=pass;\tspf=pass (zohomail.in: domain of _spf.google.com designates 209.85.210.46 as permitted sender)  smtp.mailfrom=ruthwik.masina@gmail.com;\tdmarc=pass(p=none dis=none)  header.from=gmail.com",
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Preguntas frecuentes

¿Cómo usar este flujo de trabajo?

Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.

¿En qué escenarios es adecuado este flujo de trabajo?

Avanzado - Varios, Resumen de IA, IA Multimodal

¿Es de pago?

Este flujo de trabajo es completamente gratuito, puede importarlo y usarlo directamente. Sin embargo, tenga en cuenta que los servicios de terceros utilizados en el flujo de trabajo (como la API de OpenAI) pueden requerir un pago por su cuenta.

Información del flujo de trabajo
Nivel de dificultad
Avanzado
Número de nodos17
Categoría3
Tipos de nodos9
Descripción de la dificultad

Adecuado para usuarios avanzados, flujos de trabajo complejos con 16+ nodos

Enlaces externos
Ver en n8n.io

Compartir este flujo de trabajo

Categorías

Categorías: 34