Mi flujo de trabajo 4

Avanzado

Este es unSupport Chatbot, Miscellaneous, Multimodal AIflujo de automatización del dominio deautomatización que contiene 30 nodos.Utiliza principalmente nodos como If, Set, Merge, Supabase, WhatsApp. Crear una integración bidireccional de WhatsApp + Telegram para más de 10,000 chats de soporte al cliente

Requisitos previos
  • URL y Clave de API de Supabase
  • Pueden requerirse credenciales de autenticación para la API de destino
  • Bot Token de Telegram
Vista previa del flujo de trabajo
Visualización de las conexiones entre nodos, con soporte para zoom y panorámica
Exportar flujo de trabajo
Copie la siguiente configuración JSON en n8n para importar y usar este flujo de trabajo
{
  "id": "x67YFG3vNxQ65Sxi",
  "meta": {
    "instanceId": "54982cbe9f8132ea9a4a7e9e8f355b9eb6ea3f69d2ba679cde0f482c65ee4fcb"
  },
  "name": "My workflow 4",
  "tags": [],
  "nodes": [
    {
      "id": "4eacb345-2777-4560-9ec4-24a1d8c2111f",
      "name": "Telegram Trigger",
      "type": "n8n-nodes-base.telegramTrigger",
      "position": [
        64,
        768
      ],
      "webhookId": "f01d522b-e6d4-4167-b882-93cd7342a5f0",
      "parameters": {
        "updates": [
          "message"
        ],
        "additionalFields": {}
      },
      "credentials": {
        "telegramApi": {
          "id": "dDbhzco6ZNjgEzvE",
          "name": "Telegram account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "84fa0a6d-6a55-4033-9304-7d3186e67db5",
      "name": "Filtrar mensajes que son respuestas en temas",
      "type": "n8n-nodes-base.set",
      "position": [
        288,
        768
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "97b4a02e-f409-4312-b04f-a61ebe579e0a",
              "name": "superGroupID",
              "type": "number",
              "value": -1003071123489
            },
            {
              "id": "3356c433-668f-44a7-9851-57e3181b7119",
              "name": "message",
              "type": "string",
              "value": "={{ $json.message.text }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "1eb7429d-7838-4983-9617-4aac384f06e7",
      "name": "Obtener una fila",
      "type": "n8n-nodes-base.supabase",
      "position": [
        736,
        768
      ],
      "parameters": {
        "filters": {
          "conditions": [
            {
              "keyName": "telegram_topic_id",
              "keyValue": "={{ $('Telegram Trigger').item.json.message.message_thread_id }}"
            }
          ]
        },
        "tableId": "wa_tg_threads",
        "operation": "get"
      },
      "credentials": {
        "supabaseApi": {
          "id": "LbJH45H5lL5IehHN",
          "name": "Supabase account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "d97ae6ec-0310-4328-a480-44a1dfbaa41b",
      "name": "Enviar mensaje",
      "type": "n8n-nodes-base.whatsApp",
      "position": [
        960,
        768
      ],
      "webhookId": "ecdc6fc4-41c2-4469-b1d9-d945342eb30d",
      "parameters": {
        "textBody": "={{ $('Filter messages that are replies in topics').item.json.message }}",
        "operation": "send",
        "phoneNumberId": "792860623405890",
        "additionalFields": {},
        "recipientPhoneNumber": "={{ $json.phone_e164 }}"
      },
      "credentials": {
        "whatsAppApi": {
          "id": "zJEUtyOU44mPb74x",
          "name": "WhatsApp System token"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "49ff481e-8301-4933-9522-8363c9b69478",
      "name": "If",
      "type": "n8n-nodes-base.if",
      "position": [
        512,
        768
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "9ed4e660-862c-4c52-9406-5800772318ab",
              "operator": {
                "type": "number",
                "operation": "equals"
              },
              "leftValue": "={{ $('Telegram Trigger').item.json.message.chat.id }}",
              "rightValue": "={{ $json.superGroupID }}"
            },
            {
              "id": "49a7f363-676b-4b4c-bcc2-7aa027cad020",
              "operator": {
                "type": "string",
                "operation": "exists",
                "singleValue": true
              },
              "leftValue": "={{ $json.message }}",
              "rightValue": ""
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "52861634-26d4-4a4c-92b5-4898e6a7dd4f",
      "name": "Crear una fila",
      "type": "n8n-nodes-base.supabase",
      "position": [
        2112,
        272
      ],
      "parameters": {
        "tableId": "wa_tg_threads",
        "fieldsUi": {
          "fieldValues": [
            {
              "fieldId": "phone_e164",
              "fieldValue": "={{ $('Customer Details').item.json.CustomerPhone }}"
            },
            {
              "fieldId": "telegram_topic_id",
              "fieldValue": "={{ $json.result.message_thread_id }}"
            },
            {
              "fieldId": "supergroup_id",
              "fieldValue": "={{ $('Set Telegram SuperGroupID').item.json.superGroupID }}"
            }
          ]
        }
      },
      "credentials": {
        "supabaseApi": {
          "id": "LbJH45H5lL5IehHN",
          "name": "Supabase account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "2ddf5eb4-0b5f-43ee-8189-e18bd47a1c96",
      "name": "Merge",
      "type": "n8n-nodes-base.merge",
      "position": [
        544,
        176
      ],
      "parameters": {
        "mode": "combine",
        "options": {},
        "advanced": true,
        "joinMode": "={{\n  $items(\"Get existing customer details\").length > 0\n    ? \"enrichInput1\"\n    : \"enrichInput2\"\n}}",
        "mergeByFields": {
          "values": [
            {
              "field1": "customerPhone",
              "field2": "phone_e164"
            }
          ]
        }
      },
      "typeVersion": 3.2
    },
    {
      "id": "17e0bcb8-f051-4cdd-b11f-7040501d19d3",
      "name": "Set Telegram SuperGroupID",
      "type": "n8n-nodes-base.set",
      "position": [
        768,
        176
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "795e3408-59ba-4960-855c-86e4892780ce",
              "name": "superGroupID",
              "type": "string",
              "value": "-100307123389"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "62ef3a6c-cabd-41d6-a18d-f02b2ab0104b",
      "name": "Detalles del Cliente",
      "type": "n8n-nodes-base.set",
      "position": [
        992,
        272
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "352358ab-778a-4ada-af03-1374ca1361ca",
              "name": "customerName",
              "type": "string",
              "value": "={{ $('When Executed by Another Workflow').item.json.customerName }}"
            },
            {
              "id": "c3155a8e-6ca7-4a32-9dc6-35f2e5d42402",
              "name": "CustomerPhone",
              "type": "string",
              "value": "={{ $('When Executed by Another Workflow').item.json.customerPhone }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "7b1cf579-d0f8-4ec9-bf07-6ea5120a2131",
      "name": "Merge1",
      "type": "n8n-nodes-base.merge",
      "position": [
        1216,
        176
      ],
      "parameters": {
        "mode": "combine",
        "options": {},
        "advanced": true,
        "joinMode": "={{\n  $items(\"Get customer by phone\").length > 0\n    ? \"enrichInput1\"\n    : \"enrichInput2\"\n}}",
        "mergeByFields": {
          "values": [
            {
              "field1": "CustomerPhone",
              "field2": "phone_number"
            }
          ]
        }
      },
      "typeVersion": 3.2
    },
    {
      "id": "1cae746d-391d-42b2-bf8e-da11c5a289a0",
      "name": "Obtener detalles existentes del cliente",
      "type": "n8n-nodes-base.supabase",
      "onError": "continueRegularOutput",
      "position": [
        320,
        176
      ],
      "parameters": {
        "filters": {
          "conditions": [
            {
              "keyName": "phone_e164",
              "keyValue": "={{ $json.customerPhone }}"
            },
            {
              "keyName": "supergroup_id",
              "keyValue": "-1003071123489"
            }
          ]
        },
        "tableId": "wa_tg_threads",
        "operation": "get"
      },
      "credentials": {
        "supabaseApi": {
          "id": "LbJH45H5lL5IehHN",
          "name": "Supabase account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "d22cdbc2-b216-465c-ad30-c8711cf2cdb7",
      "name": "Obtener cliente por teléfono",
      "type": "n8n-nodes-base.supabase",
      "onError": "continueRegularOutput",
      "position": [
        992,
        80
      ],
      "parameters": {
        "filters": {
          "conditions": [
            {
              "keyName": "phone_number",
              "keyValue": "={{ $('When Executed by Another Workflow').item.json.customerPhone }}"
            }
          ]
        },
        "tableId": "orders",
        "operation": "get"
      },
      "credentials": {
        "supabaseApi": {
          "id": "LbJH45H5lL5IehHN",
          "name": "Supabase account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "50348b7a-fd87-4454-96c4-c24b48af6d1b",
      "name": "Set Customer Name",
      "type": "n8n-nodes-base.set",
      "position": [
        1440,
        176
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "e99bc702-7e77-493b-a221-331f8a1f4932",
              "name": "CustomerName",
              "type": "string",
              "value": "={{\n  $items(\"Get customer by phone\").length > 0\n    ? $items(\"Get customer by phone\")[0].json.customer_name + \" (\" + $items(\"Get customer by phone\")[0].json.phone_number + \")\"\n    : $json.customerName + \" (\" + $items(\"Customer Details\")[0].json.CustomerPhone + \")\"\n}}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "8ceacabe-c8ff-4306-91a0-0014949fee9d",
      "name": "Sticky Note",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -16,
        640
      ],
      "parameters": {
        "color": 4,
        "width": 1280,
        "height": 368,
        "content": "## Outgoing Telegram Messages to WhatsApp"
      },
      "typeVersion": 1
    },
    {
      "id": "a00575d5-e56e-4f05-8356-4da62a028fb2",
      "name": "Sticky Note1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        0,
        0
      ],
      "parameters": {
        "color": 5,
        "width": 2608,
        "height": 464,
        "content": "## Incoming WhatsApp message to Telegram"
      },
      "typeVersion": 1
    },
    {
      "id": "00cef452-8a28-4831-aff7-be28d8ddd5d8",
      "name": "WhatsApp Trigger",
      "type": "n8n-nodes-base.whatsAppTrigger",
      "position": [
        96,
        176
      ],
      "webhookId": "65cddbc5-d5db-47a5-b193-cac3be0348bc",
      "parameters": {
        "options": {},
        "updates": [
          "messages"
        ]
      },
      "credentials": {
        "whatsAppTriggerApi": {
          "id": "0a9ZTj0w0kP1Xoyj",
          "name": "Le WhatsApp OAuth account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "ffce9947-935c-4ea3-998e-7135a108625b",
      "name": "Enviar mensaje Telegram a tema existente",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        1904,
        80
      ],
      "parameters": {
        "url": "https://api.telegram.org/bot<your_bot_token>/sendMessage",
        "method": "POST",
        "options": {},
        "sendBody": true,
        "bodyParameters": {
          "parameters": [
            {
              "name": "chat_id",
              "value": "={{ $('Set Telegram SuperGroupID').item.json.superGroupID }}"
            },
            {
              "name": "message_thread_id",
              "value": "={{ $items(\"Get existing customer details\").last().json.telegram_topic_id }}"
            },
            {
              "name": "text",
              "value": "={{ $('When Executed by Another Workflow').item.json.customerMessage }}"
            }
          ]
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "b8b13a10-0514-4599-8735-c8e50af63cf5",
      "name": "Crear un Tema Telegram",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        1888,
        272
      ],
      "parameters": {
        "url": "https://api.telegram.org/bot<your_bot_token>/createForumTopic",
        "method": "POST",
        "options": {},
        "sendBody": true,
        "bodyParameters": {
          "parameters": [
            {
              "name": "chat_id",
              "value": "={{ $('Set Telegram SuperGroupID').item.json.superGroupID }}"
            },
            {
              "name": "name",
              "value": "={{ $('Set Customer Name').item.json.CustomerName }}"
            }
          ]
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "1ac0695e-5710-4dfe-9003-b7fae01b65b4",
      "name": "Enviar un mensaje Telegram al tema",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        2336,
        272
      ],
      "parameters": {
        "url": "https://api.telegram.org/bot<your_bot_token>/sendMessage",
        "method": "POST",
        "options": {},
        "sendBody": true,
        "bodyParameters": {
          "parameters": [
            {
              "name": "chat_id",
              "value": "={{ $('Set Telegram SuperGroupID').item.json.superGroupID }}"
            },
            {
              "name": "message_thread_id",
              "value": "={{ $('Create a Telegram Topic').item.json.result.message_thread_id }}"
            },
            {
              "name": "text",
              "value": "={{ $('When Executed by Another Workflow').item.json.customerMessage }}"
            }
          ]
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "928db787-4794-4fb4-babe-8ae9da253e0a",
      "name": "Verificar si existe conversación o no",
      "type": "n8n-nodes-base.if",
      "position": [
        1664,
        176
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "528f9f5c-3ac7-4eb2-ad0f-a42416fc79af",
              "operator": {
                "type": "boolean",
                "operation": "true",
                "singleValue": true
              },
              "leftValue": "={{ $items('Get existing customer details').length > 0 }}",
              "rightValue": ""
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "a56b9ed2-d717-47d9-ac5c-0593e8180ce9",
      "name": "Sticky Note2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1552,
        336
      ],
      "parameters": {
        "content": "### Send a WhatsApp message from a new number.\n\nCheck if a new Telegram topic is automatically created for that customer.\n"
      },
      "typeVersion": 1
    },
    {
      "id": "41a68c70-b3e7-4b8a-80d6-a0761384a172",
      "name": "Sticky Note3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        2064,
        16
      ],
      "parameters": {
        "height": 224,
        "content": "### Send another WhatsApp message from the same number.\n\nConfirm that the message goes into the same Telegram topic, not a new one.\n"
      },
      "typeVersion": 1
    },
    {
      "id": "b99d7bef-f367-4f33-8871-c12e8539c42e",
      "name": "Sticky Note6",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        2640,
        48
      ],
      "parameters": {
        "color": 6,
        "width": 672,
        "height": 480,
        "content": "### Every customer has a dedicated thread in your Telegram supergroup.\n![](https://ik.imagekit.io/tscnqj8zf/telegramchat.png?updatedAt=1757239558179)\n"
      },
      "typeVersion": 1
    },
    {
      "id": "dd523151-be07-4ebc-b7db-6a24b16471e6",
      "name": "Sticky Note4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -32,
        928
      ],
      "parameters": {
        "width": 304,
        "height": 80,
        "content": "### In the created Telegram topic, reply as an agent.\n"
      },
      "typeVersion": 1
    },
    {
      "id": "ef62abf8-23b7-4462-82b1-a6d2cdcd25e3",
      "name": "Sticky Note5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        896,
        928
      ],
      "parameters": {
        "width": 320,
        "height": 80,
        "content": "### Customer will receive Telegram message in customer's Whatsapp"
      },
      "typeVersion": 1
    },
    {
      "id": "3db8e878-7d6d-48d1-8ef6-3241a63c9618",
      "name": "Sticky Note7",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        2080,
        416
      ],
      "parameters": {
        "width": 192,
        "content": "### Create a table in supabase which maps phone number to telegram supergroup and message threadId\n\n"
      },
      "typeVersion": 1
    },
    {
      "id": "5d9adb1b-10fb-48ca-9bbd-c07d11b0534e",
      "name": "Sticky Note8",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        672,
        336
      ],
      "parameters": {
        "width": 272,
        "height": 192,
        "content": "## Change this to your Telegram Supergroup ID.\nThe given-1003071123489 is a sample non working supergroupID"
      },
      "typeVersion": 1
    },
    {
      "id": "da171507-8ee5-426c-a744-eed7876aeed7",
      "name": "Sticky Note9",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1792,
        16
      ],
      "parameters": {
        "width": 192,
        "height": 96,
        "content": "### Add Your Bot Token in all the Telegram request URL "
      },
      "typeVersion": 1
    },
    {
      "id": "fd5a8981-6dd5-4485-a166-756159de5725",
      "name": "Sticky Note10",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        2384,
        208
      ],
      "parameters": {
        "width": 192,
        "height": 96,
        "content": "### Add Your Bot Token in the Telegram request URL "
      },
      "typeVersion": 1
    },
    {
      "id": "614cf902-d6e3-4f82-a70a-65dbb0f8af49",
      "name": "Sticky Note11",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -800,
        -368
      ],
      "parameters": {
        "width": 720,
        "height": 1728,
        "content": "\n# 🚀 Try It Out!\n\nThis n8n template shows how to build a **WhatsApp ↔ Telegram Customer Support Bridge** that creates **one Telegram topic per customer** and syncs replies **both ways**—no custom app required.\n\n**Use cases:** Route every WhatsApp conversation into a dedicated Telegram topic, let agents reply from Telegram, auto-log mappings in a DB, and scale to **10k+** customers with clean threading.\n\n---\n\n## How it works\n- **Trigger (WhatsApp → n8n):** Webhook fires on every new WhatsApp message.  \n- **Lookup:** Check `wa_tg_threads` for an existing mapping (`phone_e164 ↔ supergroup_id ↔ telegram_topic_id`).  \n- **Topic Routing:**  \n  - **Exists →** forward the message to the **existing Telegram topic**.  \n  - **New →** create a **forum topic** in the supergroup, **save mapping**, then post the message.  \n- **Trigger (Telegram → n8n):** Telegram Trigger (webhook) listens for **messages inside topics**.  \n- **Reverse Lookup:** Use `message_thread_id` to fetch the mapped `phone_e164`.  \n- **Reply to WhatsApp:** Send the agent’s Telegram reply back to the same customer on WhatsApp.  \n- **Optional:** Close/archive idle topics, notify Slack on VIP numbers, or push transcripts to your CRM.\n\n---\n\n## How to use\n- Configure **WhatsApp Cloud API** (phone number ID + access token) and **Telegram Bot** (added as admin to a **supergroup with Topics**).  \n- Create the mapping table `wa_tg_threads` (UUID `id`, `phone_e164`, `supergroup_id`, `telegram_topic_id`, timestamps).  \n- Import the two n8n workflows:  \n  1) **Incoming WhatsApp → Telegram** (create/reuse topic, save mapping, forward message)  \n  2) **Telegram → WhatsApp** (filter topic replies, look up mapping, send reply)  \n- Test: Send a WA message from a new number → confirm a new Telegram topic is created → reply in that topic → verify the customer receives the reply on WhatsApp.\n\n---\n\n## Requirements\n- n8n (self-hosted or cloud)  \n- **WhatsApp Cloud API** credentials (Meta)  \n- **Telegram Bot** with permission to **manage topics** in a **forum supergroup**  \n- **Postgres/Supabase** for `wa_tg_threads` mapping  \n- (Optional) Slack/CRM if you want escalations or transcripts\n\n---\n\n## 🧪 Quick test scripts\n- **Create topic (curl):**\n  ```bash\n  curl -X POST \"https://api.telegram.org/bot$TELEGRAM_BOT_TOKEN/createForumTopic\"     -H \"Content-Type: application/json\"     -d '{\"chat_id\": -1001234567890, \"name\": \"WA +919876543210\"}'\n  ```\n- **Send to topic (curl):**\n  ```bash\n  curl -X POST \"https://api.telegram.org/bot$TELEGRAM_BOT_TOKEN/sendMessage\"     -H \"Content-Type: application/json\"     -d '{\"chat_id\": -1001234567890, \"message_thread_id\": 3, \"text\": \"Hello from n8n\"}'\n  ```\n\n---\n\n## Notes & tips\n- Use **Docker secrets / n8n credentials** for tokens; reference as `{{$env.VAR_NAME}}`.  \n- If a message lands in **General**, you likely missed `message_thread_id`.  \n- For scale, add retry/backoff on Telegram 429s and queue WhatsApp sends.  \n- You can shard by **supergroup** (store `supergroup_id` in the mapping) for regional teams.\n\n---\n\n💡 Always open to feedback and improvements! **Email us at [info@zenithworks.ai](mailto:info@zenithworks.ai)**.\n"
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Preguntas frecuentes

¿Cómo usar este flujo de trabajo?

Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.

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Número de nodos30
Categoría3
Tipos de nodos9
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