Crear y seguir tickets de Zendesk automáticamente desde Gmail y Slack

Avanzado

Este es unContent Creation, Multimodal AIflujo de automatización del dominio deautomatización que contiene 22 nodos.Utiliza principalmente nodos como If, Code, Merge, Slack, Zendesk. Crear tickets de Zendesk desde Gmail y Slack, y realizar el seguimiento con Google Sheets

Requisitos previos
  • Bot Token de Slack o URL de Webhook
  • Cuenta de Google y credenciales de API de Gmail
  • Credenciales de API de Google Sheets
Vista previa del flujo de trabajo
Visualización de las conexiones entre nodos, con soporte para zoom y panorámica
Exportar flujo de trabajo
Copie la siguiente configuración JSON en n8n para importar y usar este flujo de trabajo
{
  "id": "z8tZLnpHvPBBFius",
  "meta": {
    "instanceId": "8443f10082278c46aa5cf3acf8ff0f70061a2c58bce76efac814b16290845177",
    "templateCredsSetupCompleted": true
  },
  "name": "Automate Zendesk ticket creation from Gmail and Slack with tracking",
  "tags": [],
  "nodes": [
    {
      "id": "91c501b2-e134-406d-9e38-679bc5581337",
      "name": "Slack Trigger",
      "type": "n8n-nodes-base.slackTrigger",
      "position": [
        -944,
        240
      ],
      "webhookId": "slack-support-webhook",
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "a7f78052-276b-41ee-baa2-0cc21f2a13ec",
      "name": "Normalizar datos de Gmail",
      "type": "n8n-nodes-base.code",
      "position": [
        -752,
        32
      ],
      "parameters": {},
      "typeVersion": 2
    },
    {
      "id": "842db600-6d49-4afb-adc3-b72f9b3acc76",
      "name": "Normalizar datos de Slack",
      "type": "n8n-nodes-base.code",
      "position": [
        -736,
        240
      ],
      "parameters": {},
      "typeVersion": 2
    },
    {
      "id": "ae0220a2-b337-4b0a-81dd-fd7f54a739dc",
      "name": "Fusionar canales",
      "type": "n8n-nodes-base.merge",
      "position": [
        -512,
        160
      ],
      "parameters": {},
      "typeVersion": 2.1
    },
    {
      "id": "feb43b04-c0df-4d59-9c5c-fc7301f1bb04",
      "name": "Crear ticket de Zendesk",
      "type": "n8n-nodes-base.zendesk",
      "position": [
        -304,
        160
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "3dd320b0-6361-44e7-a26f-4a7683aa2749",
      "name": "Formatear datos para la hoja",
      "type": "n8n-nodes-base.code",
      "position": [
        -112,
        160
      ],
      "parameters": {},
      "typeVersion": 2
    },
    {
      "id": "f5cdbfd3-cbbf-44ba-921a-2a548cd40ff6",
      "name": "Verificar errores",
      "type": "n8n-nodes-base.if",
      "position": [
        304,
        160
      ],
      "parameters": {},
      "typeVersion": 2
    },
    {
      "id": "318484c7-855b-47e0-a1e2-53747341ad21",
      "name": "Enviar notificación de error",
      "type": "n8n-nodes-base.slack",
      "position": [
        512,
        48
      ],
      "webhookId": "c4425922-6871-44f2-8c69-fac2b00eef31",
      "parameters": {},
      "typeVersion": 2.1
    },
    {
      "id": "e25ad08b-3f0c-4223-a56f-a46f412d2d0c",
      "name": "Enviar notificación de éxito",
      "type": "n8n-nodes-base.slack",
      "position": [
        512,
        256
      ],
      "webhookId": "81b6a37d-3095-4f20-9c14-9d140157f48b",
      "parameters": {},
      "typeVersion": 2.1
    },
    {
      "id": "e8cca88f-ed70-4516-856f-ab4fdce16c57",
      "name": "Gmail Trigger",
      "type": "n8n-nodes-base.gmailTrigger",
      "position": [
        -944,
        32
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "5ba8c867-8a8c-4369-98f2-6ae1eb9c6596",
      "name": "Registrar en Google Sheets",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        112,
        160
      ],
      "parameters": {},
      "typeVersion": 4
    },
    {
      "id": "b16b8403-30f4-4025-b923-a8a6f3013165",
      "name": "Nota adhesiva - Gmail Trigger",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1200,
        -224
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "486cf6fe-1d02-406a-a888-78d322f85f11",
      "name": "Nota adhesiva - Slack Trigger",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1232,
        288
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "cc9dabe4-d29b-4d1b-ad53-365439a3c617",
      "name": "Nota adhesiva - Normalizar Gmail",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -784,
        -304
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "fe405bc0-d531-43ca-b8eb-c95f888b6f2e",
      "name": "Nota adhesiva - Normalizar Slack",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -752,
        368
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "ec0da8ad-fcae-4d36-9210-6d7bc79f863d",
      "name": "Nota adhesiva - Fusionar",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -480,
        -224
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "696e38f7-ca0d-4ff2-8bd4-a4bd99cd18cb",
      "name": "Nota adhesiva - Zendesk",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -304,
        304
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "7a239694-a538-451a-a873-64dbdbd9b095",
      "name": "Nota adhesiva - Formatear",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -112,
        -192
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "f21ddbd7-dc00-47a2-960c-c831566241c8",
      "name": "Nota adhesiva - Sheets",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        112,
        320
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "45f1c868-c6eb-40a7-a0a2-37e5323caa1b",
      "name": "Nota adhesiva - Verificar error",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        240,
        -208
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "b40978bd-3de8-430c-9322-2a419d482685",
      "name": "Nota adhesiva - Notificar error",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        592,
        -272
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "cbff4d0d-ab6e-42e5-8fb8-d960337ce93e",
      "name": "Nota adhesiva - Notificar éxito",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        640,
        384
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "80d03231-2fae-49ce-8c40-499fd5961bd6",
  "connections": {
    "e8cca88f-ed70-4516-856f-ab4fdce16c57": {
      "main": [
        [
          {
            "node": "a7f78052-276b-41ee-baa2-0cc21f2a13ec",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "91c501b2-e134-406d-9e38-679bc5581337": {
      "main": [
        [
          {
            "node": "842db600-6d49-4afb-adc3-b72f9b3acc76",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "ae0220a2-b337-4b0a-81dd-fd7f54a739dc": {
      "main": [
        [
          {
            "node": "feb43b04-c0df-4d59-9c5c-fc7301f1bb04",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "f5cdbfd3-cbbf-44ba-921a-2a548cd40ff6": {
      "main": [
        [
          {
            "node": "318484c7-855b-47e0-a1e2-53747341ad21",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "e25ad08b-3f0c-4223-a56f-a46f412d2d0c",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "3dd320b0-6361-44e7-a26f-4a7683aa2749": {
      "main": [
        [
          {
            "node": "5ba8c867-8a8c-4369-98f2-6ae1eb9c6596",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "5ba8c867-8a8c-4369-98f2-6ae1eb9c6596": {
      "main": [
        [
          {
            "node": "f5cdbfd3-cbbf-44ba-921a-2a548cd40ff6",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "a7f78052-276b-41ee-baa2-0cc21f2a13ec": {
      "main": [
        [
          {
            "node": "ae0220a2-b337-4b0a-81dd-fd7f54a739dc",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "842db600-6d49-4afb-adc3-b72f9b3acc76": {
      "main": [
        [
          {
            "node": "ae0220a2-b337-4b0a-81dd-fd7f54a739dc",
            "type": "main",
            "index": 1
          }
        ]
      ]
    },
    "feb43b04-c0df-4d59-9c5c-fc7301f1bb04": {
      "main": [
        [
          {
            "node": "3dd320b0-6361-44e7-a26f-4a7683aa2749",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}
Preguntas frecuentes

¿Cómo usar este flujo de trabajo?

Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.

¿En qué escenarios es adecuado este flujo de trabajo?

Avanzado - Creación de contenido, IA Multimodal

¿Es de pago?

Este flujo de trabajo es completamente gratuito, puede importarlo y usarlo directamente. Sin embargo, tenga en cuenta que los servicios de terceros utilizados en el flujo de trabajo (como la API de OpenAI) pueden requerir un pago por su cuenta.

Información del flujo de trabajo
Nivel de dificultad
Avanzado
Número de nodos22
Categoría2
Tipos de nodos9
Descripción de la dificultad

Adecuado para usuarios avanzados, flujos de trabajo complejos con 16+ nodos

Autor
Rahul Joshi

Rahul Joshi

@rahul08

Rahul Joshi is a seasoned technology leader specializing in the n8n automation tool and AI-driven workflow automation. With deep expertise in building open-source workflow automation and self-hosted automation platforms, he helps organizations eliminate manual processes through intelligent n8n ai agent automation solutions.

Enlaces externos
Ver en n8n.io

Compartir este flujo de trabajo

Categorías

Categorías: 34