Nicereply - Routeur de retours d'expérience directement vers MS Teams pour votre équipe
Avancé
Ceci est unTicket Management, AI Summarizationworkflow d'automatisation du domainecontenant 21 nœuds.Utilise principalement des nœuds comme If, Set, Code, Filter, Switch. Routage automatisé des commentaires Nicereport vers MS Teams, classé par équipe et sentiment
Prérequis
- •Peut nécessiter les informations d'identification d'authentification de l'API cible
Nœuds utilisés (21)
Catégorie
Aperçu du workflow
Visualisation des connexions entre les nœuds, avec support du zoom et du déplacement
Exporter le workflow
Copiez la configuration JSON suivante dans n8n pour importer et utiliser ce workflow
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"rightValue": "={{$now.minus({hours: 24})}}"
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"message": "=We’ve received feedback for <b>Support</b>!</br>\n{{ $json.Respondent }} thinks our service was <b>{{ $json.Happiness }}</b>",
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"name": "Respondent",
"type": "string",
"value": "={{ $json.from }}"
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"value": "={{ $json.answers[0].scale.value }}"
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"content": "## Sending feedback with comment\n"
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"leftValue": "={{ $('Change survey ID according Nicereply').item.json['Long Answer'] }}",
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"leftValue": "={{ $json.Happiness }}",
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{
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"parameters": {
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"leftValue": "={{ $json.Happiness }}",
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"webhookId": "abcd123-a1b2-3456-abcd-ab12cd34e",
"parameters": {
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"mode": "id",
"value": "19:5e361485-4200-4d4b-9b35-015bfc82fa91_e2fbc338-609e-43bc-a98a-6db1b2086a27@unq.gbl.spaces"
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"message": "=We’ve received feedback for <b>Support</b>!</br>\n{{ $json.Respondent }} thinks our service was <b>{{ $json.Happiness }}</b> and says \"{{ $json['Long Answer'] }}\" ",
"options": {},
"resource": "chatMessage"
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"message": "=We’ve got some feedback!\n{{ $json.Respondent }} thinks we are <b>{{ $json.Happiness }}</b> ",
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"content": "## Nicereply Feedback Router to MS Teams directly to your Team \n**Try out using a native Easy Redmine node to automatically process and route feedback based on comments and team structure.**\n\n### About Workflow \nThis workflow helps organizations efficiently manage client feedback collected via Nicereply. By automating the routing of feedback to the correct internal teams based on sentiment and the presence of comments, the workflow ensures that the right people see the right feedback at the right time—without any manual sorting.\n\n### Use Case \nIdeal for companies receiving regular customer satisfaction feedback and looking to distribute it instantly to responsible teams. Whether feedback contains a comment or not, it is evaluated and routed to MS Teams channels based on team type (e.g., Support, Docs, Consulting). Customers can customize this setup for as many teams as needed, allowing flexible scaling across departments.\n\n### How it works \n- Schedule Trigger \n=> Runs automatically at defined intervals (e.g., daily) to initiate feedback collection \n- Query/filter logic \n=> Retrieves survey results from Nicereply using a saved Survey ID \n- AI Transformations\n=> Splits the feedback into individual entries \n**Change survey ID according to NiceReply** — Updates survey IDs based on specific mapping rules. \n ➡️ *This step will later include an AI Transform that remaps raw SurveyID values from Nicereply to readable survey names.* \n **Example instructions:** \n Change values of SurveyID \n exampleID:abcd-123-abcd-123 → Documentation \n **Example input/output:** \n - Input: `\"SurveyID\": \"362ea713-8867-47fe-bcbf-7394b7ce419a\"` \n - Output: `\"SurveyID\": \"Documentation\"` \n=> Edits entries and assigns survey IDs using internal mapping logic \n=> Adjusts the happiness value based on sentiment analysis \n**Change happiness value** — Adjusts sentiment or happiness score. \n ➡️ *This step will include an AI Transform that converts numeric satisfaction ratings (1–3) into descriptive text values for clearer internal communication.* \n **Example instructions:** \n Change Happiness value to \"great\" if 3, \"okay\" if 2, \"bad\" if 1 \n **Example input/output:** \n - Input: `\"Happiness\": 1` → Output: `\"Happiness\": \"bad\"\n- Final output step \n=> Routes feedback to the appropriate MS Teams channels using conditional logic. \n\n### How to use \n- In Nicereply, locate your Survey ID and enter it into the workflow’s mapping step \n- Customize the team types, sentiment thresholds, and MS Teams channel names to match your org’s structure \n- Duplicate or expand the logic branches if you want to add more departments (Team A, Team B, Team C etc.) and modify message formats \n- Test with a limited dataset before full deployment\n\n### Requirements \n- MS Teams access \n → Required for sending messages to designated team channels. \n- API permissions \n → Necessary for connecting to Nicereply and posting messages via Teams APIs.\n\n### Need Help? \n- Reach out through n8n community => https://community.n8n.io/u/easy8.ai\n- Contant our team directly => Easy8.ai\n- Visit our youtube channel => https://www.youtube.com/@easy8ai \n"
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"content": "## Daily Feedback Processing Workflow \n\n1. **Schedule Trigger** — Starts the workflow on a scheduled basis \n2. **Get Feedbacks** — Retrieves feedback data from NiceReply source \n3. **Split Out** — Separates the feedback data into individual entries \n4. **Edit Feedbacks** — Modifies feedback entries as needed \n5. **Change survey ID according to NiceReply** — Updates survey IDs based on specific mapping rules. \n6. **Filter** — Filters last 24 hours feedback entries for processing \n7. **Set Empty Respondent to \"Unknown Client\"** Code node — if respondent = null, set respondent value to Unknown client \n8. **Change happiness value** — Adjusts sentiment or happiness score. \n9. **Without Comment** — Determines if the feedback has a comment or not \n10. **Switch – Type of Team (Without Comment)** — Routes feedback without comments by team type \n11. **Happiness Value1 (Without Comment)** — Branches further by happiness score \n12. **Send to Support / Team Lead / Management / Docs / Consulting (Without Comment)** — Sends messages to MS Teams channels based on type and value \n13. **Switch – Type of Team (With Comment)** — Routes feedback with comments by team type \n14. **Happiness Value2 & Happiness Value3 (With Comment)** — Branches further by happiness score \n15. **Send to Support / Team Lead / Management / Docs / Consulting (With Comment)** — Sends messages to MS Teams channels based on type and value \n\n---\n\n💡 *All AI Transform steps (5, 7, and 8) include example instructions, input/output samples, and explanation of their intended purpose to simplify configuration during workflow setup.*\n\n"
},
"typeVersion": 1
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{
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"name": "Changer l'ID d'enquête selon Nicereply",
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{
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"type": "n8n-nodes-base.aiTransform",
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"parameters": {},
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{
"id": "543260e1-f905-4714-bfb7-0e42af4f1d58",
"name": "Définir le Répondant vide sur \"Client Inconnu\"",
"type": "n8n-nodes-base.code",
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"jsCode": "const items = $input.all();\nconst updatedItems = items.map((item) => {\n if (item?.json?.Respondent === null) {\n item.json.Respondent = \"Unknown Client\";\n }\n return item;\n});\nreturn updatedItems;"
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}Foire aux questions
Comment utiliser ce workflow ?
Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.
Dans quelles scénarios ce workflow est-il adapté ?
Avancé - Gestion des tickets, Résumé IA
Est-ce payant ?
Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.
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Niveau de difficulté
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Catégorie2
Types de nœuds11
Description de la difficulté
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Easy8.ai
@easy8aiWe guide B2B companies to use AI agents & automations with ease. Powered by Easy Software & n8n.
Liens externes
Voir sur n8n.io →
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