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Transformation des plaintes clients Instagram en tickets de support + automatisation SLA

Avancé

Ceci est unTicket Management, AI Summarizationworkflow d'automatisation du domainecontenant 31 nœuds.Utilise principalement des nœuds comme If, Set, Cron, Wait, Slack. Automatiser le traitement des réclamations Instagram avec Claude AI, les tickets et la gestion SLA

Prérequis
  • •Token Bot Slack ou URL Webhook
  • •Point de terminaison HTTP Webhook (généré automatiquement par n8n)
  • •Peut nécessiter les informations d'identification d'authentification de l'API cible
  • •Informations d'identification Google Sheets API

Nœuds utilisés (31)

If
Set
Cron
Wait
Slack
Webhook
StickyNote
HttpRequest
GoogleSheets
SplitInBatches

Catégorie

Gestion des tickets
Résumé IA
Aperçu du workflow
Visualisation des connexions entre les nœuds, avec support du zoom et du déplacement
React Flow
Exporter le workflow
Copiez la configuration JSON suivante dans n8n pour importer et utiliser ce workflow
{
  "id": "Sw4jzyqyCRdzZZkR",
  "meta": {
    "instanceId": "dd69efaf8212c74ad206700d104739d3329588a6f3f8381a46a481f34c9cc281",
    "templateCredsSetupCompleted": true
  },
  "name": "Instagram Customer Complaint to Support Ticket + SLA Automation",
  "tags": [],
  "nodes": [
    {
      "id": "eef4e527-de67-49a9-8a18-6140d80bd84b",
      "name": "Déclencheur Planifié",
      "type": "n8n-nodes-base.cron",
      "position": [
        -1200,
        192
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "d7484c3b-dd65-4022-9275-b9c26e3478ae",
      "name": "Obtenir les Posts Instagram",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -976,
        288
      ],
      "parameters": {
        "url": "https://graph.facebook.com/v12.0/YOUR_INSTAGRAM_BUSINESS_ACCOUNT_ID/media?access_token=YOUR_INSTAGRAM_ACCESS_TOKEN",
        "options": {}
      },
      "typeVersion": 1
    },
    {
      "id": "914d5b44-4c73-4b89-9952-242d71d74ff6",
      "name": "Obtenir les Commentaires",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -752,
        288
      ],
      "parameters": {
        "url": "=https://graph.facebook.com/v12.0/{{$node[\"Get Instagram Posts\"].json[\"data\"][0][\"id\"]}}/comments?access_token=YOUR_INSTAGRAM_ACCESS_TOKEN",
        "options": {},
        "authentication": "headerAuth"
      },
      "credentials": {
        "httpHeaderAuth": {
          "id": "ASXerwNuOMbStjih",
          "name": "Header - test"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "8893bd95-ed78-4971-b90d-5b98f38a16c6",
      "name": "Boucle sur les Commentaires",
      "type": "n8n-nodes-base.splitInBatches",
      "position": [
        -528,
        288
      ],
      "parameters": {
        "options": {},
        "batchSize": 1
      },
      "typeVersion": 1
    },
    {
      "id": "291d84aa-0fe3-4d27-9ac4-331ab8419bbc",
      "name": "Capturer le Commentaire Original",
      "type": "n8n-nodes-base.set",
      "position": [
        -304,
        288
      ],
      "parameters": {
        "values": {
          "string": [
            {
              "name": "original_text",
              "value": "={{ $json[\"text\"] }}"
            },
            {
              "name": "original_username",
              "value": "={{ $json[\"username\"] }}"
            }
          ]
        },
        "options": {},
        "keepOnlySet": true
      },
      "typeVersion": 1
    },
    {
      "id": "96caa952-2e27-4fa0-a5de-e2d5b9077f2c",
      "name": "Détecter une Réclamation (AI Claude)",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -80,
        288
      ],
      "parameters": {
        "url": "https://api.anthropic.com/v1/messages",
        "options": {},
        "requestMethod": "POST",
        "jsonParameters": true,
        "bodyParametersJson": "={\"model\": \"claude-3-5-sonnet-20241022\", \"max_tokens\": 1024, \"messages\": [{\"role\": \"user\", \"content\": \"Classify this Instagram comment as a complaint (yes/no). If yes, extract issue type (e.g., product issue, service delay) and severity (low/medium/high). Output in format: is_complaint: yes/no, issue_type: X, severity: Y. Comment: {{ $json[\"original_text\"] }}\"}]}"
      },
      "typeVersion": 1
    },
    {
      "id": "968c7049-8a02-4c32-8545-47075e7caee7",
      "name": "SI Réclamation",
      "type": "n8n-nodes-base.if",
      "position": [
        144,
        288
      ],
      "parameters": {
        "conditions": {
          "string": [
            {
              "value1": "={{ $json[\"content\"][0][\"text\"].toLowerCase().split(',')[0].split(':')[1].trim() }}",
              "value2": "yes"
            }
          ]
        }
      },
      "typeVersion": 1
    },
    {
      "id": "957df429-3800-4a0a-9a3e-e2db38519927",
      "name": "Vérifier l'État du Ticket",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        1280,
        480
      ],
      "parameters": {
        "options": {},
        "sheetId": "your-support-tickets-sheet-id!A:Z",
        "operation": "lookup",
        "lookupValue": "={{ $node[\"Create Ticket (Google Sheet)\"].json[\"ticketId\"] }}",
        "lookupColumn": "ticketId"
      },
      "credentials": {
        "googleApi": {
          "id": "ScSS2KxGQULuPtdy",
          "name": "Google Sheets- test"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "12351c78-a877-4e9a-8fdb-1ac0cd832083",
      "name": "SI Rupture de SLA Imminente",
      "type": "n8n-nodes-base.if",
      "position": [
        1488,
        480
      ],
      "parameters": {
        "conditions": {
          "string": [
            {
              "value1": "={{ $json[\"status\"] }}",
              "value2": "Resolved",
              "operation": "notEqual"
            }
          ]
        }
      },
      "typeVersion": 1
    },
    {
      "id": "0958f6e6-2408-4b82-b767-53f80ce0d06b",
      "name": "Escalade au Manager (Slack)",
      "type": "n8n-nodes-base.slack",
      "position": [
        1712,
        288
      ],
      "parameters": {
        "text": "=SLA Breach Alert! Ticket {{ $node[\"Check Ticket Status\"].json[\"ticketId\"] }} is nearing breach.\nIssue: {{ $node[\"Check Ticket Status\"].json[\"issueType\"] }}\nAssigned: {{ $node[\"Check Ticket Status\"].json[\"assignedTo\"] }}\nEscalating...",
        "channel": "manager-slack-channel",
        "attachments": [],
        "otherOptions": {}
      },
      "credentials": {
        "slackApi": {
          "id": "MQ0fgwuS8AzfwFvy",
          "name": "Slack account - test "
        }
      },
      "typeVersion": 1
    },
    {
      "id": "09c651d0-dad9-4e14-b705-09ea84d845e4",
      "name": "Fin (Chemin Non-Réclamation)",
      "type": "n8n-nodes-base.set",
      "position": [
        368,
        384
      ],
      "parameters": {
        "options": {},
        "keepOnlySet": true
      },
      "typeVersion": 1
    },
    {
      "id": "77975382-8091-4068-b041-bedbcca463de",
      "name": "Créer un Ticket (Feuille Google)",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        816,
        192
      ],
      "parameters": {
        "options": {},
        "sheetId": "your-support-tickets-sheet-id!A:Z",
        "operation": "append"
      },
      "credentials": {
        "googleApi": {
          "id": "ScSS2KxGQULuPtdy",
          "name": "Google Sheets- test"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "53f52cab-4d79-4886-86e7-ad2b7a31df82",
      "name": "Obtenir les Membres de l'Équipe",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        368,
        192
      ],
      "parameters": {
        "options": {},
        "sheetId": "your-team-members-sheet-id!A:B"
      },
      "credentials": {
        "googleApi": {
          "id": "ScSS2KxGQULuPtdy",
          "name": "Google Sheets- test"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "6a908f02-66f2-4a99-b5d9-e5466061c0b9",
      "name": "Assigner le Ticket",
      "type": "n8n-nodes-base.set",
      "position": [
        592,
        192
      ],
      "parameters": {
        "values": {
          "string": [
            {
              "name": "assignedTo",
              "value": "={{ $input.all()[Math.floor(Math.random() * $input.all().length)].email }}"
            }
          ]
        },
        "options": {},
        "keepOnlySet": true
      },
      "typeVersion": 1
    },
    {
      "id": "f60798bd-6ae5-4726-b92a-f71248013a2f",
      "name": "Notifier l'Assigné (Slack)",
      "type": "n8n-nodes-base.slack",
      "position": [
        1040,
        96
      ],
      "parameters": {
        "text": "=New Complaint Ticket: {{ $node[\"Create Ticket (Google Sheet)\"].json[\"ticketId\"] }}\nIssue: {{ $node[\"Create Ticket (Google Sheet)\"].json[\"issueType\"] }}\nAssigned to: {{ $node[\"Assign Ticket\"].json[\"assignedTo\"] }}\nSLA Due: {{ $node[\"Create Ticket (Google Sheet)\"].json[\"slaDue\"] }}",
        "channel": "your-slack-channel",
        "attachments": [],
        "otherOptions": {}
      },
      "credentials": {
        "slackApi": {
          "id": "MQ0fgwuS8AzfwFvy",
          "name": "Slack account - test "
        }
      },
      "typeVersion": 1
    },
    {
      "id": "d4d82ec0-daad-498d-9d27-a760f59bb582",
      "name": "Attendre la Vérification SLA",
      "type": "n8n-nodes-base.wait",
      "position": [
        1040,
        480
      ],
      "webhookId": "b4c95e87-fc25-40a7-8c70-1a81bed7cb14",
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "0decaa7a-d955-4a89-a3f9-ca3dc0662588",
      "name": "Webhook",
      "type": "n8n-nodes-base.webhook",
      "position": [
        -1200,
        384
      ],
      "webhookId": "91c34f5b-2ba6-4151-8ce0-5bc776a1f429",
      "parameters": {
        "path": "91c34f5b-2ba6-4151-8ce0-5bc776a1f429",
        "options": {}
      },
      "typeVersion": 2.1
    },
    {
      "id": "44235062-dc7a-4a1c-bbcc-594e176e0b4b",
      "name": "Note Adhésive",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1248,
        32
      ],
      "parameters": {
        "width": 192,
        "height": 512,
        "content": "Runs every 15 minutes or via webhook (/complaint-handler)\n"
      },
      "typeVersion": 1
    },
    {
      "id": "4e87a344-14d2-48ee-a5e6-26d8622cfb37",
      "name": "Note Adhésive1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1008,
        32
      ],
      "parameters": {
        "width": 160,
        "height": 512,
        "content": "Fetches recent posts from Instagram Graph API\n"
      },
      "typeVersion": 1
    },
    {
      "id": "52a70bfe-9c19-418e-bb27-0efc07641ab0",
      "name": "Note Adhésive2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -352,
        32
      ],
      "parameters": {
        "width": 400,
        "height": 512,
        "content": "Uses AI to classify if complaint, extract issue/severity\n"
      },
      "typeVersion": 1
    },
    {
      "id": "cba70d9f-9872-4651-80f9-53dfdff6ca34",
      "name": "Note Adhésive3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        112,
        32
      ],
      "parameters": {
        "width": 160,
        "height": 512,
        "content": "Branches: Proceed if yes, end if no\n"
      },
      "typeVersion": 1
    },
    {
      "id": "edd42d16-01a1-46a4-9780-5ca92f864660",
      "name": "Note Adhésive4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -576,
        32
      ],
      "parameters": {
        "width": 160,
        "height": 512,
        "content": "Processes each comment individually to avoid rate limits\n"
      },
      "typeVersion": 1
    },
    {
      "id": "0989217a-9bd3-4e29-9000-416d38de4ca2",
      "name": "Note Adhésive5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -800,
        32
      ],
      "parameters": {
        "width": 160,
        "height": 512,
        "content": "Retrieves comments for the latest post\n"
      },
      "typeVersion": 1
    },
    {
      "id": "dcc47583-4ffe-4590-9ab9-caa1cb6489bc",
      "name": "Note Adhésive6",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        336,
        32
      ],
      "parameters": {
        "width": 160,
        "height": 512,
        "content": "Loads team roster from TeamMembers sheet or Terminates non-complaint branches\n\n"
      },
      "typeVersion": 1
    },
    {
      "id": "f98484e8-dc44-4290-bf7c-763a0d23d4e9",
      "name": "Note Adhésive7",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        544,
        32
      ],
      "parameters": {
        "width": 160,
        "height": 320,
        "content": "Sets assignee via round-robin logic\n"
      },
      "typeVersion": 1
    },
    {
      "id": "1e5b7f22-f750-445d-a600-1f4dc6b084bd",
      "name": "Note Adhésive8",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1008,
        -64
      ],
      "parameters": {
        "width": 160,
        "height": 320,
        "content": "Alerts assigned team member\n"
      },
      "typeVersion": 1
    },
    {
      "id": "d0d2424b-b7ba-4616-af91-9dac59373770",
      "name": "Note Adhésive9",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        784,
        32
      ],
      "parameters": {
        "width": 160,
        "height": 320,
        "content": "Appends new ticket with details and SLA due date\n"
      },
      "typeVersion": 1
    },
    {
      "id": "eb44c3ba-ab55-4ab2-987b-0a6da94c3ff2",
      "name": "Note Adhésive10",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1248,
        352
      ],
      "parameters": {
        "width": 160,
        "height": 320,
        "content": "Looks up ticket status in sheet\n"
      },
      "typeVersion": 1
    },
    {
      "id": "a819645a-e779-4993-b669-64f15293d1be",
      "name": "Note Adhésive11",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1024,
        352
      ],
      "parameters": {
        "width": 160,
        "height": 320,
        "content": "Delays to near-SLA-breach point (e.g., 20 hours)\n"
      },
      "typeVersion": 1
    },
    {
      "id": "455775ca-b8e8-4c92-86f0-73f361768dbd",
      "name": "Note Adhésive12",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1680,
        144
      ],
      "parameters": {
        "width": 160,
        "height": 320,
        "content": "Notifies manager for urgent action\n"
      },
      "typeVersion": 1
    },
    {
      "id": "cc928391-ba64-43a9-b6aa-d3a8a46002ad",
      "name": "Note Adhésive13",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1456,
        352
      ],
      "parameters": {
        "width": 160,
        "height": 320,
        "content": "Checks if unresolved; escalates if yes\n"
      },
      "typeVersion": 1
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "7d6c0b48-ff7c-429c-b63d-517572b2c770",
  "connections": {
    "0decaa7a-d955-4a89-a3f9-ca3dc0662588": {
      "main": [
        [
          {
            "node": "d7484c3b-dd65-4022-9275-b9c26e3478ae",
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        ]
      ]
    },
    "914d5b44-4c73-4b89-9952-242d71d74ff6": {
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    },
    "968c7049-8a02-4c32-8545-47075e7caee7": {
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        ]
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    },
    "6a908f02-66f2-4a99-b5d9-e5466061c0b9": {
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        [
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            "type": "main",
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    "eef4e527-de67-49a9-8a18-6140d80bd84b": {
      "main": [
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            "type": "main",
            "index": 0
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        ]
      ]
    },
    "12351c78-a877-4e9a-8fdb-1ac0cd832083": {
      "main": [
        [
          {
            "node": "0958f6e6-2408-4b82-b767-53f80ce0d06b",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "8893bd95-ed78-4971-b90d-5b98f38a16c6": {
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    "d4d82ec0-daad-498d-9d27-a760f59bb582": {
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    "957df429-3800-4a0a-9a3e-e2db38519927": {
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    "291d84aa-0fe3-4d27-9ac4-331ab8419bbc": {
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    "77975382-8091-4068-b041-bedbcca463de": {
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            "type": "main",
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          }
        ]
      ]
    }
  }
}
Foire aux questions

Comment utiliser ce workflow ?

Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.

Dans quelles scénarios ce workflow est-il adapté ?

Avancé - Gestion des tickets, Résumé IA

Est-ce payant ?

Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.

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Réseaux sociaux
Analyseur de participation et de retours des participants en temps réel
Analyser les retours de campagnes avec l'analyse des sentiments, Google Sheets, Slack et l'analyse d'e-mails
If
Set
Slack
+
If
Set
Slack
14 NœudsOneclick AI Squad
Étude de marché
Système de routage et de résumé AI du support client
Traitement automatisé du support client via GPT-4o, Slack et une intégration CRM
If
Set
Code
+
If
Set
Code
32 NœudsNodeAlchemy
Gestion des tickets
Détecteur de réservations frauduleuses : identification de transactions de voyage suspects avec l'IA
Détecteur de réservations frauduleuses : identification des transactions de voyage suspectes avec Google Gemini
If
Set
Code
+
If
Set
Code
20 NœudsOneclick AI Squad
Opérations de sécurité
Prospection et workflow d'e-mails
Utiliser Google Maps, SendGrid et l'IA pour automatiser le développement de prospects B2B et le marketing par e-mail
If
Set
Code
+
If
Set
Code
141 NœudsEzema Kingsley Chibuzo
Génération de leads
Informations sur le workflow
Niveau de difficulté
Avancé
Nombre de nœuds31
Catégorie2
Types de nœuds10
Description de la difficulté

Adapté aux utilisateurs avancés, avec des workflows complexes contenant 16+ nœuds

Auteur
Oneclick AI Squad

Oneclick AI Squad

@oneclick-ai

The AI Squad Initiative is a pioneering effort to build, automate and scale AI-powered workflows using n8n.io. Our mission is to help individuals and businesses integrate AI agents seamlessly into their daily operations from automating tasks and enhancing productivity to creating innovative, intelligent solutions. We design modular, reusable AI workflow templates that empower creators, developers and teams to supercharge their automation with minimal effort and maximum impact.

Liens externes
Voir sur n8n.io →

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Catégories

IA Multimodale
1540
Intelligence Artificielle
1108
Création de contenu
695
Résumé IA
516
Marketing
419
Chatbot IA
251
Ingénierie
241
Étude de marché
203
Divers
193
Autres
176
Ventes
162
Opérations IT
156
Extraction de documents
147
RAG IA
146
Blocs de construction
144
Réseaux sociaux
137
Génération de leads
125
Productivité personnelle
117
DevOps
111
Ressources Humaines
101
Support
97
Nurturing de leads
87
CRM
82
Finance
81
Produit
77
Chatbot de support
76
Design
70
Gestion des tickets
67
Opérations de sécurité
57
Traitement des factures
53
Trading crypto
49
Gestion de fichiers
39
Gestion de projet
35
Wiki interne
32

Catégories: 34