Demander une assistance humaine lorsque l'IA ne peut pas répondre

Avancé

Ceci est unSupport, AIworkflow d'automatisation du domainecontenant 17 nœuds.Utilise principalement des nœuds comme If, Code, Slack, Agent, ChatTrigger, combinant la technologie d'intelligence artificielle pour une automatisation intelligente. Demander une aide humaine lorsque l'IA ne peut pas répondre

Prérequis
  • Token Bot Slack ou URL Webhook
  • Clé API OpenAI
Aperçu du workflow
Visualisation des connexions entre les nœuds, avec support du zoom et du déplacement
Exporter le workflow
Copiez la configuration JSON suivante dans n8n pour importer et utiliser ce workflow
{
  "meta": {
    "instanceId": "408f9fb9940c3cb18ffdef0e0150fe342d6e655c3a9fac21f0f644e8bedabcd9",
    "templateCredsSetupCompleted": true
  },
  "nodes": [
    {
      "id": "e12611f4-37d2-48f9-8a60-ddcf4ff34cfc",
      "name": "Note adhésive1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -480,
        380
      ],
      "parameters": {
        "color": 7,
        "width": 1118.3459011229047,
        "height": 775.3931210698682,
        "content": "### Sub-workflow: Custom tool\nThe agent above can call this workflow. It checks if the user has supplied an email address. If they haven't it prompts them to provide one. If they have, it messages a customer support channel for help."
      },
      "typeVersion": 1
    },
    {
      "id": "72dbee3e-fe3b-4354-9b02-2fe52af23035",
      "name": "Note adhésive2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -480,
        -180
      ],
      "parameters": {
        "color": 7,
        "width": 927.5,
        "height": 486.5625,
        "content": "### Main workflow: AI agent using custom tool"
      },
      "typeVersion": 1
    },
    {
      "id": "a1c9660d-84b1-418a-bbb3-88d79cdd79d3",
      "name": "Note adhésive",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        80,
        60
      ],
      "parameters": {
        "color": 5,
        "width": 197.45572294791873,
        "height": 179.21380662202682,
        "content": "**This tool calls the sub-workflow below**"
      },
      "typeVersion": 1
    },
    {
      "id": "b4ffb76d-c44f-46d6-b2d9-4e5d551adee1",
      "name": "Note adhésive5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -280,
        40
      ],
      "parameters": {
        "color": 2,
        "width": 150,
        "height": 213.44323866265472,
        "content": "**Set your credentials**"
      },
      "typeVersion": 1
    },
    {
      "id": "8a9187f1-3cf9-479f-aa7f-5581880394d0",
      "name": "Note adhésive4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        40,
        540
      ],
      "parameters": {
        "color": 2,
        "width": 178.0499248677781,
        "height": 250.57252651663197,
        "content": "**Set your credentials and Slack details**"
      },
      "typeVersion": 1
    },
    {
      "id": "3f72d117-e07a-4af4-aa1b-92ce04bf0b3c",
      "name": "Note adhésive3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -640,
        -120
      ],
      "parameters": {
        "color": 4,
        "width": 185.9375,
        "height": 214.8397420554627,
        "content": "## Try it out\n\nSelect **Chat** at the bottom and enter:\n\n_Hi! Please respond to this as if you don't know the answer to my query._"
      },
      "typeVersion": 1
    },
    {
      "id": "b85eff07-ee3c-4aeb-871e-b25a131a7afb",
      "name": "Note adhésive6",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        360,
        900
      ],
      "parameters": {
        "height": 145,
        "content": "## Next steps\n\nLearn more about [Advanced AI in n8n](https://docs.n8n.io/advanced-ai/)"
      },
      "typeVersion": 1
    },
    {
      "id": "feb1e50d-5044-4ea6-8719-72e176581e27",
      "name": "When chat message received",
      "type": "@n8n/n8n-nodes-langchain.chatTrigger",
      "position": [
        -400,
        -120
      ],
      "webhookId": "e0e69202-32e8-41b5-963b-50905dd93e88",
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.1
    },
    {
      "id": "6af81471-7cd4-4517-9677-b634b59620b4",
      "name": "OpenAI Chat Model",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -240,
        120
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "8gccIjcuf3gvaoEr",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "37604c8d-5c70-4a81-a1d0-eafe42ce612d",
      "name": "Simple Memory",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "position": [
        -60,
        120
      ],
      "parameters": {},
      "typeVersion": 1.3
    },
    {
      "id": "fd404bb5-0703-4d08-8b9b-4a8b01fd2bff",
      "name": "When Executed by Another Workflow",
      "type": "n8n-nodes-base.executeWorkflowTrigger",
      "position": [
        -380,
        740
      ],
      "parameters": {
        "workflowInputs": {
          "values": [
            {
              "name": "chatInput"
            }
          ]
        }
      },
      "typeVersion": 1.1
    },
    {
      "id": "a807ca29-65bf-4d97-b89f-5ce16cd05347",
      "name": "Vérifier si l'utilisateur a fourni un e-mail",
      "type": "n8n-nodes-base.if",
      "position": [
        -200,
        740
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "e6dce436-5e85-4722-a7e4-0ceb940a5477",
              "operator": {
                "type": "string",
                "operation": "regex"
              },
              "leftValue": "={{ $('When Executed by Another Workflow').item.json.chatInput }}",
              "rightValue": "=/([a-zA-Z0-9._-]+@[a-zA-Z0-9._-]+\\.[a-zA-Z0-9_-]+)/gi"
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "b9c552ce-4c58-48dd-b168-5e277de89954",
      "name": "Message Slack pour demander de l'aide",
      "type": "n8n-nodes-base.slack",
      "position": [
        80,
        620
      ],
      "webhookId": "c54bea4c-bdb6-4f42-9f82-525857df5a9a",
      "parameters": {
        "text": "={{ \"A user had a question the bot couldn't answer. Here's their message: \" + $('When Executed by Another Workflow').first().json.chatInput }}",
        "select": "channel",
        "channelId": {
          "__rl": true,
          "mode": "name",
          "value": "#general"
        },
        "otherOptions": {}
      },
      "credentials": {
        "slackApi": {
          "id": "VfK3js0YdqBdQLGP",
          "name": "Slack account"
        }
      },
      "typeVersion": 2.3
    },
    {
      "id": "644a05fc-ac7e-4ea9-ab03-3b6fbf7a3654",
      "name": "Confirmer que nous avons contacté un humain",
      "type": "n8n-nodes-base.code",
      "position": [
        300,
        620
      ],
      "parameters": {
        "jsCode": "const response = {\"response\": \"Thank you for getting in touch. I've messaged a human to help.\"}\nreturn response;"
      },
      "typeVersion": 2
    },
    {
      "id": "38e81aa5-30b3-48f9-88e8-1039f607f3e7",
      "name": "Inviter l'utilisateur à fournir un e-mail",
      "type": "n8n-nodes-base.code",
      "position": [
        80,
        860
      ],
      "parameters": {
        "jsCode": "const response = {\"response\":\"I'm sorry I don't know the answer. Please repeat your question and include your email address so I can request help.\"};\nreturn response;"
      },
      "typeVersion": 2
    },
    {
      "id": "61ddb25a-f7f2-4691-94d5-3f32c183ec46",
      "name": "Pas sûr ?",
      "type": "@n8n/n8n-nodes-langchain.toolWorkflow",
      "position": [
        140,
        120
      ],
      "parameters": {
        "name": "dont_know_tool",
        "workflowId": {
          "__rl": true,
          "mode": "id",
          "value": "={{ $workflow.id }}"
        },
        "description": "Use this tool if you don't know the answer to the user's question, or if you're not very confident about your answer.",
        "workflowInputs": {
          "value": {
            "chatInput": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('chatInput', ``, 'string') }}"
          },
          "schema": [
            {
              "id": "chatInput",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "chatInput",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        }
      },
      "typeVersion": 2
    },
    {
      "id": "395349d1-1715-4550-a0c8-1388d17b4386",
      "name": "AI Agent",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        -180,
        -120
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.8
    }
  ],
  "pinData": {},
  "connections": {
    "61ddb25a-f7f2-4691-94d5-3f32c183ec46": {
      "ai_tool": [
        [
          {
            "node": "395349d1-1715-4550-a0c8-1388d17b4386",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "37604c8d-5c70-4a81-a1d0-eafe42ce612d": {
      "ai_memory": [
        [
          {
            "node": "395349d1-1715-4550-a0c8-1388d17b4386",
            "type": "ai_memory",
            "index": 0
          }
        ]
      ]
    },
    "6af81471-7cd4-4517-9677-b634b59620b4": {
      "ai_languageModel": [
        [
          {
            "node": "395349d1-1715-4550-a0c8-1388d17b4386",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "b9c552ce-4c58-48dd-b168-5e277de89954": {
      "main": [
        [
          {
            "node": "644a05fc-ac7e-4ea9-ab03-3b6fbf7a3654",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "feb1e50d-5044-4ea6-8719-72e176581e27": {
      "main": [
        [
          {
            "node": "395349d1-1715-4550-a0c8-1388d17b4386",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "a807ca29-65bf-4d97-b89f-5ce16cd05347": {
      "main": [
        [
          {
            "node": "b9c552ce-4c58-48dd-b168-5e277de89954",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "38e81aa5-30b3-48f9-88e8-1039f607f3e7",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "fd404bb5-0703-4d08-8b9b-4a8b01fd2bff": {
      "main": [
        [
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            "node": "a807ca29-65bf-4d97-b89f-5ce16cd05347",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}
Foire aux questions

Comment utiliser ce workflow ?

Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.

Dans quelles scénarios ce workflow est-il adapté ?

Avancé - Support, Intelligence Artificielle

Est-ce payant ?

Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.

Informations sur le workflow
Niveau de difficulté
Avancé
Nombre de nœuds17
Catégorie2
Types de nœuds10
Description de la difficulté

Adapté aux utilisateurs avancés, avec des workflows complexes contenant 16+ nœuds

Auteur
Liens externes
Voir sur n8n.io

Partager ce workflow

Catégories

Catégories: 34