Customer and sales support
Intermédiaire
Ceci est unSales, Support, AIworkflow d'automatisation du domainecontenant 10 nœuds.Utilise principalement des nœuds comme Agent, GoogleSheetsTool, ChatTrigger, LmChatOpenAi, MemoryBufferWindow, combinant la technologie d'intelligence artificielle pour une automatisation intelligente. Chatbot de support de vente intelligent (GPT-4o et Google Sheets)
Prérequis
- •Informations d'identification Google Sheets API
- •Clé API OpenAI
Nœuds utilisés (10)
Aperçu du workflow
Visualisation des connexions entre les nœuds, avec support du zoom et du déplacement
Exporter le workflow
Copiez la configuration JSON suivante dans n8n pour importer et utiliser ce workflow
{
"id": "7Pw91QNT4UGeNmL5",
"meta": {
"instanceId": "95959af22bc98ea4ce12f3aa06514276ddf020a37e9465025051938d10308902",
"templateCredsSetupCompleted": true
},
"name": "Customer and Sales Support",
"tags": [],
"nodes": [
{
"id": "99d711a1-2341-493b-ba56-e40e76e07d97",
"name": "À la réception du message",
"type": "@n8n/n8n-nodes-langchain.chatTrigger",
"position": [
-360,
-120
],
"webhookId": "1de1a4dd-cea5-4c95-b489-6004601ff727",
"parameters": {
"public": true,
"options": {
"responseMode": "lastNode",
"loadPreviousSession": "memory"
},
"initialMessages": "Hi! I’m Babish from Apple Case. How can I help?”"
},
"typeVersion": 1.1
},
{
"id": "ab809cbb-0456-4a6f-b078-8a6f7bdbd4d0",
"name": "Modèle de chat OpenAI",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
60,
260
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1",
"cachedResultName": "gpt-4.1"
},
"options": {
"maxTokens": 1024,
"temperature": 0.3
}
},
"credentials": {
"openAiApi": {
"id": "zqONgMf7CM0LERga",
"name": "OpenAi DPL 2"
}
},
"typeVersion": 1.2
},
{
"id": "e74bc18b-3058-4658-83fd-85f9a45d3537",
"name": "Simple Mémoire",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
-220,
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],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "008d806b-e56d-4c37-b64d-2eb6792eefb5",
"name": "Place order",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
540,
240
],
"parameters": {
"columns": {
"value": {
"Address": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Address', ``, 'string') }}",
"Case ID": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Case_ID', ``, 'string') }}",
"Quantity": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Quantity', ``, 'string') }}",
"Case Name": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Case_Name', ``, 'string') }}",
"Timestamp": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Timestamp', ``, 'string') }}",
"Phone Model": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Phone_Model', ``, 'string') }}",
"Phone Number": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Phone_Number', ``, 'string') }}",
"Customer Name": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Customer_Name', ``, 'string') }}"
},
"schema": [
{
"id": "Timestamp",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Timestamp",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Case ID",
"type": "string",
"display": true,
"required": false,
"displayName": "Case ID",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Case Name",
"type": "string",
"display": true,
"required": false,
"displayName": "Case Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Phone Model",
"type": "string",
"display": true,
"required": false,
"displayName": "Phone Model",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Customer Name",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Customer Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Phone Number",
"type": "string",
"display": true,
"required": false,
"displayName": "Phone Number",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Address",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Address",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Quantity",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Quantity",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "append",
"sheetName": {
"__rl": true,
"mode": "list",
"value": 622166849,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit#gid=622166849",
"cachedResultName": "Order placed"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit?usp=drivesdk",
"cachedResultName": "Apple Case Stock"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "r16nFPNT77oA4BPq",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
},
{
"id": "9f1d892a-ad76-47ce-815f-1a7cc7a46cf8",
"name": "Update Stock",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
660,
240
],
"parameters": {
"columns": {
"value": {
"Sold": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Sold', ``, 'string') }}",
"Case ID": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Case_ID__using_to_match_', ``, 'string') }}",
"Updated ISO": "={{ $now.toISO() }}",
"Quantity Available": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Quantity_Available', ``, 'string') }}"
},
"schema": [
{
"id": "Case ID",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Case ID",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Phone Model",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Phone Model",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Case Name",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Case Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Case Type",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Case Type",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Quantity Available",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Quantity Available",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Initial Inventory,",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Initial Inventory,",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Sold",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Sold",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Updated ISO",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Updated ISO",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "row_number",
"type": "string",
"display": true,
"removed": true,
"readOnly": true,
"required": false,
"displayName": "row_number",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"Case ID"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "update",
"sheetName": {
"__rl": true,
"mode": "list",
"value": 2019723207,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit#gid=2019723207",
"cachedResultName": "Inventory"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit?usp=drivesdk",
"cachedResultName": "Apple Case Stock"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "r16nFPNT77oA4BPq",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
},
{
"id": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"name": "Support Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
120,
-120
],
"parameters": {
"options": {
"systemMessage": "=SYSTEM\nYou are the customer-support agent for “My Apple Case”.\n\nTOOLS\n• GetStock { \"phone_model\": string }\n • Returns: [{ \"case_id\": int, \"case_name\": string,\n \"quantity_available\": int, \"sold\": int,\n \"image_url\": string, ... }]\n• PlaceOrder { \"case_id\": int,\n \"case_name\": string,\n \"phone_model\": string,\n \"customer_name\": string,\n \"phone_number\": string,\n \"address\": string,\n \"quantity\": int }\n• UpdateStock { \"case_id\": int,\n \"quantity_sold\": int,\n \"quantity_available\": int,\n \"sold\": int }\n• The \"case_id\" you send to PlaceOrder or UpdateStock must be the one that\n appears **in the same row as the chosen case_name** from the latest\n GetStock response. Do not invent or modify it.\nRULES\n1. Begin every user-visible reply with: **Welcome to My Apple Case.**\n2. Speak English or Roman-Nepali, matching the customer.\n3. ONE tool call per turn. \n4. If GetStock returns an **image_url**, embed it after the text line using\n Markdown: \n ``\n5. Legal case_ids set\n • The only valid case_id values are the ones you just received from\n GetStock in this conversation turn.\n6. Guard clause\n • If you do not have a valid case_id for the customer’s chosen case,\n ask follow-up questions or run GetStock again. DO NOT guess.\n7.Picking the correct case_id\n a. After GetStock returns, keep its rows in memory.\n b. When the customer names a case_name you just showed, locate the row\n whose case_name matches **exactly** (case-insensitive) and copy that\n row’s case_id.\n c. If more than one row shares the same case_name, ask which “Option #”\n or show a numbered list so they can pick. Never guess.\n\nWORKFLOW\na. If you don’t yet know stock data, call **GetStock** with the phone model. \nb. From GetStock output read:\n qa = quantity_available\n sold = sold\n img = image_url \n • Show the case_id, case_name, qa and (if img exists) the image. \nc. If qa < requested quantity → apologize, no PlaceOrder. \nd. Determine the correct case_id:\n • EXACT match: one row → use that row’s case_id.\n • Multiple matches: show a numbered list and ask the customer to\n choose (e.g. “Type 1 or 2”). Run no tools until they choose.\n Then call PlaceOrder using that exact case_id.\ne. Else collect missing customer fields → call **PlaceOrder**. \nf. After PlaceOrder succeeds, compute:\n qa_new = qa - quantity\n sold_new = sold + quantity\n then call **UpdateStock** with:\n { \"case_id\": ..., \"quantity_sold\": quantity,\n \"quantity_available\": qa_new, \"sold\": sold_new }\ng. After UpdateStock returns, thank the customer and show qa_new.\n\nEXAMPLES\n### Check stock with image\nUser: iPhone 12 ko cover cha? \nAssistant → tool: \n{ \"tool\": \"GetStock\", \"args\": { \"phone_model\": \"iPhone 12\" } }\n\n(GetStock output example) \n[\n {\n \"case_id\": 312,\n \"case_name\": \"Clear MagSafe Case\",\n \"quantity_available\": 25,\n \"sold\": 75,\n \"image_url\": \"https://example.com/clear-case.png\"\n }\n]\n\n### Two rows same name\n(GetStock output)\n1. case_id 101 \"Leather Flip\" qty 3\n2. case_id 202 \"Leather Flip\" qty 10\n\nUser: I want the Leather Flip case.\nAssistant: Welcome to My Apple Case. I have two “Leather Flip” options:\n(1) case_id 101 – 3 in stock\n(2) case_id 202 – 10 in stock\nWhich one would you like? Please reply 1 or 2.\n\nMy Apple Case ma swagatam. **Clear MagSafe Case** – 25 stock cha. \n\n",
"returnIntermediateSteps": true
}
},
"retryOnFail": true,
"typeVersion": 1.8
},
{
"id": "03153a59-4971-49db-86c2-5fd245b36d28",
"name": "GetStock",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
400,
240
],
"parameters": {
"options": {},
"filtersUI": {
"values": [
{
"lookupValue": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Value', ``, 'string') }}",
"lookupColumn": "Phone Model"
}
]
},
"sheetName": {
"__rl": true,
"mode": "list",
"value": 2019723207,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit#gid=2019723207",
"cachedResultName": "Inventory"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit?usp=drivesdk",
"cachedResultName": "Apple Case Stock"
},
"combineFilters": "OR"
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "r16nFPNT77oA4BPq",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "6f49665c-583f-456e-9ea9-bb95b172cac1",
"connections": {
"03153a59-4971-49db-86c2-5fd245b36d28": {
"ai_tool": [
[
{
"node": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"type": "ai_tool",
"index": 0
}
]
]
},
"008d806b-e56d-4c37-b64d-2eb6792eefb5": {
"ai_tool": [
[
{
"node": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"type": "ai_tool",
"index": 0
}
]
]
},
"9f1d892a-ad76-47ce-815f-1a7cc7a46cf8": {
"ai_tool": [
[
{
"node": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"type": "ai_tool",
"index": 0
}
]
]
},
"Simple Memory": {
"ai_memory": [
[
{
"node": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"type": "ai_memory",
"index": 0
},
{
"node": "When chat message received",
"type": "ai_memory",
"index": 0
}
]
]
},
"7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0": {
"main": [
[]
]
},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"When chat message received": {
"main": [
[
{
"node": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"type": "main",
"index": 0
}
]
]
}
}
}Foire aux questions
Comment utiliser ce workflow ?
Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.
Dans quelles scénarios ce workflow est-il adapté ?
Intermédiaire - Ventes, Support, Intelligence Artificielle
Est-ce payant ?
Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.
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Informations sur le workflow
Niveau de difficulté
Intermédiaire
Nombre de nœuds10
Catégorie3
Types de nœuds7
Description de la difficulté
Auteur
Babish Shrestha
@bbzI’m currently obsessed with building cool things using AI automation and AI agents — systems that save time, cut manual work, and actually do stuff on their own. If there’s a way to automate it, I’m probably already trying it out (or planning to). Having worked in IT industry for 15 years, I’m combining that background with AI to help businesses move smarter, not just faster.
Liens externes
Voir sur n8n.io →
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