Construire des chatbots, des agents vocaux et des téléphoniques avec Voiceflow, Google Calendar et RAG

Avancé

Ceci est unAIworkflow d'automatisation du domainecontenant 34 nœuds.Utilise principalement des nœuds comme Set, Webhook, GoogleDrive, HttpRequest, ManualTrigger, combinant la technologie d'intelligence artificielle pour une automatisation intelligente. Utiliser Voiceflow, Google Calendar et RAG pour construire un chatbot, des agents vocaux et téléphoniques

Prérequis
  • Point de terminaison HTTP Webhook (généré automatiquement par n8n)
  • Informations d'identification Google Drive API
  • Peut nécessiter les informations d'identification d'authentification de l'API cible
  • Clé API OpenAI
  • Informations de connexion au serveur Qdrant
Aperçu du workflow
Visualisation des connexions entre les nœuds, avec support du zoom et du déplacement
Exporter le workflow
Copiez la configuration JSON suivante dans n8n pour importer et utiliser ce workflow
{
  "id": "MMDt8lGtac2oU8nI",
  "meta": {
    "instanceId": "a4bfc93e975ca233ac45ed7c9227d84cf5a2329310525917adaf3312e10d5462",
    "templateCredsSetupCompleted": true
  },
  "name": "Build a Chatbot, Voice Agent and Phone Agent with Voiceflow, Google Calendar and RAG",
  "tags": [],
  "nodes": [
    {
      "id": "20605948-5277-4fd7-9ba0-63f645bf2dcc",
      "name": "n8n_order",
      "type": "n8n-nodes-base.webhook",
      "position": [
        -340,
        -140
      ],
      "webhookId": "9ff7a394-5b4b-4790-a96b-c41c4ba27fa5",
      "parameters": {
        "path": "9ff7a394-5b4b-4790-a96b-c41c4ba27fa5",
        "options": {},
        "responseMode": "responseNode"
      },
      "typeVersion": 2
    },
    {
      "id": "9ef7971e-f679-4d5e-b347-3238d51a06d6",
      "name": "Google Calendar",
      "type": "n8n-nodes-base.googleCalendar",
      "position": [
        300,
        280
      ],
      "parameters": {
        "end": "={{ $json.output.end }}",
        "start": "={{ $json.output.start }}",
        "calendar": {
          "__rl": true,
          "mode": "list",
          "value": "info@n3w.it",
          "cachedResultName": "info@n3w.it"
        },
        "additionalFields": {
          "summary": "=Event title with {{ $('n8n_appointment').item.json.query.Email }}",
          "description": "Event description"
        }
      },
      "credentials": {
        "googleCalendarOAuth2Api": {
          "id": "8RFK3u13g2PJEGa9",
          "name": "Google Calendar account"
        }
      },
      "typeVersion": 1.3
    },
    {
      "id": "17b9f162-c4a3-43ec-b640-a68ebc67b0c9",
      "name": "OpenAI Chat Model3",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -120,
        480
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "4zwP0MSr8zkNvvV9",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "5b40db3c-6c98-4fea-9c3b-98ba7e13bc30",
      "name": "Date de début du concert",
      "type": "@n8n/n8n-nodes-langchain.chainLlm",
      "position": [
        -80,
        280
      ],
      "parameters": {
        "text": "=Convert this date to a compatible format for Google Calendar APIs for the start date, and for the end date add 1 hour to the start date.\n\nHere is the start date:\n{{ $json.query.Appointment_date }}",
        "promptType": "define",
        "hasOutputParser": true
      },
      "typeVersion": 1.6
    },
    {
      "id": "8931d21a-7c30-40ae-b0b0-1f5f6868b3a3",
      "name": "n8n_appointment",
      "type": "n8n-nodes-base.webhook",
      "position": [
        -340,
        280
      ],
      "webhookId": "f5edfe92-649b-40da-ab35-f818ccb55ad4",
      "parameters": {
        "path": "f5edfe92-649b-40da-ab35-f818ccb55ad4",
        "options": {},
        "responseMode": "responseNode"
      },
      "typeVersion": 2
    },
    {
      "id": "fa3e66ca-de09-496b-be14-483b33386e07",
      "name": "Récupérer Qdrant Vector Store",
      "type": "@n8n/n8n-nodes-langchain.vectorStoreQdrant",
      "position": [
        20,
        1280
      ],
      "parameters": {
        "options": {},
        "qdrantCollection": {
          "__rl": true,
          "mode": "list",
          "value": "scarperia",
          "cachedResultName": "scarperia"
        }
      },
      "credentials": {
        "qdrantApi": {
          "id": "iyQ6MQiVaF3VMBmt",
          "name": "QdrantApi account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "ea7be112-1949-47b7-b68b-ae2f3a7b1b71",
      "name": "Embeddings OpenAI2",
      "type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
      "position": [
        -20,
        1460
      ],
      "parameters": {
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "4zwP0MSr8zkNvvV9",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "e61ff57f-a109-41e0-87f3-522b1fa78dd6",
      "name": "RAG",
      "type": "@n8n/n8n-nodes-langchain.toolVectorStore",
      "position": [
        180,
        1080
      ],
      "parameters": {
        "name": "company_data",
        "description": "Retrive data about company knowledge from vector store"
      },
      "typeVersion": 1
    },
    {
      "id": "fce158b8-73a3-42c1-baf3-9f2ae979fe15",
      "name": "OpenAI Chat Model2",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -20,
        1080
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "4zwP0MSr8zkNvvV9",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "e2bcfa68-3642-4e49-89cb-e08faade984c",
      "name": "OpenAI Chat Model1",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        340,
        1300
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "4zwP0MSr8zkNvvV9",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "2a79c66c-040b-4ca2-ad91-a0683d0d2996",
      "name": "Agent de récupération",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        60,
        860
      ],
      "parameters": {
        "text": "={{ $json.query.Question }}",
        "agent": "conversationalAgent",
        "options": {
          "systemMessage": "You are an AI-powered assistant for an electronics store. Your primary goal is to assist customers by providing accurate and helpful information about products, troubleshooting tips, and general support. Use the provided knowledge base (retrieved documents) to answer questions with precision and professionalism.\n\n**Guidelines**:\n1. **Product Information**:\n   - Provide detailed descriptions of products, including specifications, features, and compatibility.\n   - Highlight key selling points and differences between similar products.\n   - Mention availability, pricing, and promotions if applicable.\n\n2. **Technical Support**:\n   - Offer step-by-step troubleshooting guides for common issues.\n   - Suggest solutions for setup, installation, or configuration problems.\n   - If the issue is complex, recommend contacting the store’s support team for further assistance.\n\n3. **Customer Service**:\n   - Respond politely and professionally to all inquiries.\n   - If a question is unclear, ask for clarification to provide the best possible answer.\n   - For order-related questions (e.g., status, returns, or cancellations), guide customers on how to proceed using the store’s systems.\n\n4. **Knowledge Base Usage**:\n   - Always reference the provided knowledge base (retrieved documents) to ensure accuracy.\n   - If the knowledge base does not contain relevant information, inform the customer and suggest alternative resources or actions.\n\n5. **Tone and Style**:\n   - Use a friendly, approachable, and professional tone.\n   - Avoid technical jargon unless the customer demonstrates familiarity with the topic.\n   - Keep responses concise but informative.\n\n**Example Interactions**:\n1. **Product Inquiry**:\n   - Customer: \"What’s the difference between the XYZ Smartwatch and the ABC Smartwatch?\"\n   - AI: \"The XYZ Smartwatch features a longer battery life (up to 7 days) and built-in GPS, while the ABC Smartwatch has a brighter AMOLED display and supports wireless charging. Both are compatible with iOS and Android devices. Would you like more details on either product?\"\n\n2. **Technical Support**:\n   - Customer: \"My wireless router isn’t connecting to the internet.\"\n   - AI: \"Please try the following steps: 1) Restart your router and modem. 2) Ensure all cables are securely connected. 3) Check if the router’s LED indicators show a stable connection. If the issue persists, you may need to reset the router to factory settings. Would you like a detailed guide for resetting your router?\"\n\n3. **Customer Service**:\n   - Customer: \"How do I return a defective product?\"\n   - AI: \"To return a defective product, please visit our Returns Portal on our website and enter your order number. You’ll receive a return label and instructions. If you need further assistance, our support team is available at support@electronicsstore.com.\"\n\n**Limitations**:\n- If the question is outside the scope of the knowledge base or requires human intervention, inform the customer and provide contact details for the appropriate department.\n- Do not provide speculative or unverified information. Always rely on the knowledge base or direct the customer to official resources."
        },
        "promptType": "define"
      },
      "typeVersion": 1.7
    },
    {
      "id": "be516c9c-d2fb-4dea-9a3b-9674be5ea689",
      "name": "n8n_rag",
      "type": "n8n-nodes-base.webhook",
      "position": [
        -360,
        860
      ],
      "webhookId": "edb1e894-1210-4902-a34f-a014bbdad8d8",
      "parameters": {
        "path": "edb1e894-1210-4902-a34f-a014bbdad8d8",
        "options": {},
        "responseMode": "responseNode"
      },
      "typeVersion": 2
    },
    {
      "id": "2412721d-7353-4a27-8068-5c90872c7a51",
      "name": "Réponse de suivi",
      "type": "n8n-nodes-base.set",
      "position": [
        360,
        -140
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "86f332ff-7b89-4dd4-8df9-06c081625d33",
              "name": "text",
              "type": "string",
              "value": "=Your order status is: {{ $json.status }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "4965d781-1452-42c9-8a84-baacb5abe97f",
      "name": "Réponse du calendrier",
      "type": "n8n-nodes-base.set",
      "position": [
        500,
        280
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "0fe6fe50-9263-479a-ab01-ca1d15ce2412",
              "name": "text",
              "type": "string",
              "value": "L'evento è stato creato con successo"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "5311be28-2878-41ce-a70f-4e4aebcea0f9",
      "name": "Webhook tracking response",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        700,
        -140
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.1
    },
    {
      "id": "84d8558f-e6fd-400e-ae2e-0b5fec309561",
      "name": "API URL Tracking",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        20,
        -140
      ],
      "parameters": {
        "url": "URL_TRACKING",
        "options": {},
        "sendBody": true,
        "bodyParameters": {
          "parameters": [
            {
              "name": "Order number",
              "value": "={{ $json.Order_number }}"
            },
            {
              "name": "Email",
              "value": "={{ $json.Order_number }}"
            }
          ]
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "32eb8645-c56e-4db4-8870-f28161cba048",
      "name": "Webhook calendar response",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        700,
        280
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.1
    },
    {
      "id": "72e7f085-d1e7-4967-aaa5-161ff0e83c06",
      "name": "Analyseur de sortie structurée",
      "type": "@n8n/n8n-nodes-langchain.outputParserStructured",
      "position": [
        140,
        480
      ],
      "parameters": {
        "schemaType": "manual",
        "inputSchema": "{\n\t\"type\": \"object\",\n\t\"properties\": {\n\t\t\"start\": {\n\t\t\t\"type\": \"string\"\n\t\t},\n\t\t\"end\": {\n\t\t\t\"type\": \"string\"\n\t\t}\n\t}\n}"
      },
      "typeVersion": 1.2
    },
    {
      "id": "3822b875-73f0-4700-8fc4-e4d3285f593a",
      "name": "Webhook RAG response",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        700,
        860
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.1
    },
    {
      "id": "0b43f63b-3c00-4db4-8b28-9938add9fdbe",
      "name": "Note autocollante",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1100,
        -1320
      ],
      "parameters": {
        "width": 1140,
        "height": 2200,
        "content": "# STEP 6 - VOICEFLOW\n\n- Register on [Voiceflow](https://www.voiceflow.com/) \n- Create the workflow as shown in the following image\n![image](https://i.postimg.cc/3rSPwMn2/langflow.png)\n- There are 3 \"Captures\":\n-- n8n_order\n-- n8n_appointment\n-- n8n_rag\n- Add in the created functions the url of the corresponding n8n Webhook trigger node\n- Test your Agent\n- Get your projectID\n- In the Widget section choose Chat or Voice and copy the installation script\n![image](https://i.postimg.cc/855gyTZP/voiceflow-agent.png)\n![image](https://i.postimg.cc/5Nn4Sk43/voiceflow-agent2.png)\n\nPS. You can import a Twilio number to assign it to your agent for becoming a Phone Agent\n![image](https://i.postimg.cc/cLymTTFv/voiceflow-agent3.png)\n\n"
      },
      "typeVersion": 1
    },
    {
      "id": "589165c8-920d-40e3-8e28-50e94dd37555",
      "name": "Lors du clic sur 'Tester le workflow'",
      "type": "n8n-nodes-base.manualTrigger",
      "position": [
        -380,
        -1120
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "74c314bb-c445-42f8-8f9d-2ab646486044",
      "name": "Qdrant Vector Store",
      "type": "@n8n/n8n-nodes-langchain.vectorStoreQdrant",
      "position": [
        600,
        -1000
      ],
      "parameters": {
        "mode": "insert",
        "options": {},
        "qdrantCollection": {
          "__rl": true,
          "mode": "id",
          "value": "="
        }
      },
      "credentials": {
        "qdrantApi": {
          "id": "iyQ6MQiVaF3VMBmt",
          "name": "QdrantApi account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "01c05ac3-ac5c-4f1a-a756-db8de4a30e56",
      "name": "Créer une collection",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -80,
        -1260
      ],
      "parameters": {
        "url": "https://QDRANTURL/collections/COLLECTION",
        "method": "POST",
        "options": {},
        "jsonBody": "{\n  \"filter\": {}\n}",
        "sendBody": true,
        "sendHeaders": true,
        "specifyBody": "json",
        "authentication": "genericCredentialType",
        "genericAuthType": "httpHeaderAuth",
        "headerParameters": {
          "parameters": [
            {
              "name": "Content-Type",
              "value": "application/json"
            }
          ]
        }
      },
      "credentials": {
        "httpHeaderAuth": {
          "id": "qhny6r5ql9wwotpn",
          "name": "Qdrant API (Hetzner)"
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "2d7adb45-aae7-4617-b1d1-5a23f3eb3b20",
      "name": "Actualiser la collection",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -80,
        -1000
      ],
      "parameters": {
        "url": "https://QDRANTURL/collections/COLLECTION/points/delete",
        "method": "POST",
        "options": {},
        "jsonBody": "{\n  \"filter\": {}\n}",
        "sendBody": true,
        "sendHeaders": true,
        "specifyBody": "json",
        "authentication": "genericCredentialType",
        "genericAuthType": "httpHeaderAuth",
        "headerParameters": {
          "parameters": [
            {
              "name": "Content-Type",
              "value": "application/json"
            }
          ]
        }
      },
      "credentials": {
        "httpHeaderAuth": {
          "id": "qhny6r5ql9wwotpn",
          "name": "Qdrant API (Hetzner)"
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "5e406bd7-8a93-4db2-8d3d-e92e8c9f4f01",
      "name": "Obtenir le dossier",
      "type": "n8n-nodes-base.googleDrive",
      "position": [
        140,
        -1000
      ],
      "parameters": {
        "filter": {
          "driveId": {
            "__rl": true,
            "mode": "list",
            "value": "My Drive",
            "cachedResultUrl": "https://drive.google.com/drive/my-drive",
            "cachedResultName": "My Drive"
          },
          "folderId": {
            "__rl": true,
            "mode": "id",
            "value": "=test-whatsapp"
          }
        },
        "options": {},
        "resource": "fileFolder"
      },
      "credentials": {
        "googleDriveOAuth2Api": {
          "id": "HEy5EuZkgPZVEa9w",
          "name": "Google Drive account (n3w.it)"
        }
      },
      "typeVersion": 3
    },
    {
      "id": "f1f883fb-c9d1-42e6-98c2-791ed85e959f",
      "name": "Télécharger les fichiers",
      "type": "n8n-nodes-base.googleDrive",
      "position": [
        360,
        -1000
      ],
      "parameters": {
        "fileId": {
          "__rl": true,
          "mode": "id",
          "value": "={{ $json.id }}"
        },
        "options": {
          "googleFileConversion": {
            "conversion": {
              "docsToFormat": "text/plain"
            }
          }
        },
        "operation": "download"
      },
      "credentials": {
        "googleDriveOAuth2Api": {
          "id": "HEy5EuZkgPZVEa9w",
          "name": "Google Drive account (n3w.it)"
        }
      },
      "typeVersion": 3
    },
    {
      "id": "5fd88e03-3638-4d38-8df4-246e4a5f2bda",
      "name": "Embeddings OpenAI",
      "type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
      "position": [
        580,
        -800
      ],
      "parameters": {
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "4zwP0MSr8zkNvvV9",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.1
    },
    {
      "id": "3740a841-e272-44f9-b76d-51fb90137fd3",
      "name": "Chargeur de données par défaut",
      "type": "@n8n/n8n-nodes-langchain.documentDefaultDataLoader",
      "position": [
        760,
        -800
      ],
      "parameters": {
        "options": {},
        "dataType": "binary"
      },
      "typeVersion": 1
    },
    {
      "id": "075d1038-d1fd-4527-8eda-961f20c7869a",
      "name": "Séparateur de tokens",
      "type": "@n8n/n8n-nodes-langchain.textSplitterTokenSplitter",
      "position": [
        760,
        -600
      ],
      "parameters": {
        "chunkSize": 300,
        "chunkOverlap": 30
      },
      "typeVersion": 1
    },
    {
      "id": "57cc8eaf-26b3-480f-ab5d-c8646519cfa3",
      "name": "Note autocollante3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        120,
        -1320
      ],
      "parameters": {
        "color": 6,
        "width": 880,
        "height": 220,
        "content": "# STEP 1\n\n## Create Qdrant Collection\nChange:\n- QDRANTURL\n- COLLECTION"
      },
      "typeVersion": 1
    },
    {
      "id": "70bc0676-c0ea-4de8-8659-bfb8b0ea653f",
      "name": "Note autocollante4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -100,
        -1060
      ],
      "parameters": {
        "color": 4,
        "width": 620,
        "height": 400,
        "content": "# STEP 2\n\n\n\n\n\n\n\n\n\n\n\n\n## Documents vectorization with Qdrant and Google Drive\nChange:\n- QDRANTURL\n- COLLECTION"
      },
      "typeVersion": 1
    },
    {
      "id": "411c4f55-ae41-49b5-a821-df1a3d8fefec",
      "name": "Note autocollante5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -380,
        660
      ],
      "parameters": {
        "color": 5,
        "width": 1220,
        "content": "# STEP 5\nIf required retrive the informations by RAG system"
      },
      "typeVersion": 1
    },
    {
      "id": "49d1fe78-4c38-4508-84c3-3a571ad9a2b0",
      "name": "Note autocollante6",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -360,
        -360
      ],
      "parameters": {
        "color": 5,
        "width": 1220,
        "content": "# STEP 3\nIf required retrive the informations by Order system\n- Set your API URL Tracking service"
      },
      "typeVersion": 1
    },
    {
      "id": "23d42754-0126-4b3a-91b0-b489ef83b36c",
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Foire aux questions

Comment utiliser ce workflow ?

Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.

Dans quelles scénarios ce workflow est-il adapté ?

Avancé - Intelligence Artificielle

Est-ce payant ?

Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.

Informations sur le workflow
Niveau de difficulté
Avancé
Nombre de nœuds34
Catégorie1
Types de nœuds17
Description de la difficulté

Adapté aux utilisateurs avancés, avec des workflows complexes contenant 16+ nœuds

Auteur

Full-stack Web Developer based in Italy specialising in Marketing & AI-powered automations. For business enquiries, send me an email at info@n3w.it or add me on Linkedin.com/in/davideboizza

Liens externes
Voir sur n8n.io

Partager ce workflow

Catégories

Catégories: 34