Classificateur de support intelligent - Final - V140525.9

Intermédiaire

Ceci est unSupport, AIworkflow d'automatisation du domainecontenant 8 nœuds.Utilise principalement des nœuds comme Set, Wait, Gmail, GoogleSheets, ManualTrigger, combinant la technologie d'intelligence artificielle pour une automatisation intelligente. Traitement automatisé des e-mails de support client via Gmail, OpenAI GPT-3.5 et Google Sheets

Prérequis
  • Compte Google et informations d'identification Gmail API
  • Informations d'identification Google Sheets API
  • Clé API OpenAI
Aperçu du workflow
Visualisation des connexions entre les nœuds, avec support du zoom et du déplacement
Exporter le workflow
Copiez la configuration JSON suivante dans n8n pour importer et utiliser ce workflow
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  "name": "Smart-Support-Classifier-Final-V140525.9",
  "tags": [
    {
      "id": "a6b41kNUtX65uzIo",
      "name": "tuguidragos.com",
      "createdAt": "2025-05-14T18:52:56.055Z",
      "updatedAt": "2025-05-14T18:52:56.055Z"
    }
  ],
  "nodes": [
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      "position": [
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      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "9297e730-ce96-48bc-af9c-140713730e5f",
      "name": "Récupérer les Nouveaux E-mails de Support",
      "type": "n8n-nodes-base.gmail",
      "position": [
        660,
        40
      ],
      "webhookId": "90228d6b-baee-4dcc-a2fb-a16931c8d298",
      "parameters": {
        "filters": {
          "labelIds": [
            "Label_7360154076951125746"
          ]
        },
        "operation": "getAll",
        "authentication": "serviceAccount"
      },
      "typeVersion": 2.1
    },
    {
      "id": "9607cc7a-f74c-447c-a094-bce30ce384e3",
      "name": "IA : Catégoriser la Demande Client",
      "type": "@n8n/n8n-nodes-langchain.openAi",
      "position": [
        840,
        40
      ],
      "parameters": {
        "modelId": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-3.5-turbo",
          "cachedResultName": "GPT-3.5-TURBO"
        },
        "options": {},
        "messages": {
          "values": [
            {
              "content": "=You are a customer support specialist for a premium streetwear brand.\n\nYour task is:\n1. Read the customer message below.\n2. Reply in a helpful, friendly and clear tone (do NOT include category or tone in your reply).\n3. Return a JSON object like this:\n\n{\n  \"reply\": \"...\",\n  \"category\": \"...\",   // one of: Complaint, Return, Exchange, Refund, General\n  \"tone\": \"...\"        // one of: calm, happy, confused, nervous, angry, urgent\n}\n\nCustomer message: \"{{ $json[\"snippet\"] }}\""
            }
          ]
        }
      },
      "typeVersion": 1.8
    },
    {
      "id": "0f44581f-cb39-4c7b-90b2-ffe5000a12c6",
      "name": "Attendre la Réponse de l'IA",
      "type": "n8n-nodes-base.wait",
      "position": [
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        40
      ],
      "webhookId": "2e4019c7-4a7a-4613-ae2b-0d83c8ac2258",
      "parameters": {
        "amount": 60
      },
      "typeVersion": 1.1
    },
    {
      "id": "a67f020c-c5c8-4d3d-be3b-eff344025afe",
      "name": "Préparer les Données pour l'Insertion dans la Feuille",
      "type": "n8n-nodes-base.set",
      "position": [
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      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "a0f2548d-b19f-4571-885a-fcd1d9717859",
              "name": "reply",
              "type": "string",
              "value": "={{ JSON.parse($json[\"message\"][\"content\"]).reply}}"
            },
            {
              "id": "a5dda8a1-824d-4e70-be86-c7f26762efa6",
              "name": "category",
              "type": "string",
              "value": "={{ JSON.parse($json[\"message\"][\"content\"]).category }}"
            },
            {
              "id": "500684d5-d743-4612-a32f-33a07303a3a7",
              "name": "tone",
              "type": "string",
              "value": "={{ JSON.parse($json[\"message\"][\"content\"]).tone }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "be051cca-de6b-4a22-84ba-7acddf9fb549",
      "name": "Enregistrer la Demande dans Google Sheets",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        1600,
        40
      ],
      "parameters": {
        "columns": {
          "value": {
            "Tone": "={{ $json[\"tone\"] }}",
            "Email": "={{ $node[\"Fetch New Support Email\"].json[\"From\"].match(/<(.+)>/)?.[1] || $node[\"Fetch New Support Email\"].json[\"From\"] }}",
            "Reply": "={{ $json[\"reply\"] }}",
            "Subject": "={{ $node[\"Fetch New Support Email\"].json[\"Subject\"] }}",
            "Category": "={{ $json[\"category\"] }}",
            "Timestamp": "={{ $now }}"
          },
          "schema": [
            {
              "id": "Timestamp",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Timestamp",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Email",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Email",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Subject",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Subject",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Reply",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Reply",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Category",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Category",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Tone",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Tone",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "append",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1UtGOIpiTxYyAOIj_8-u8k0mWaEgCmAIzfKcvd0bGZsY/edit#gid=0",
          "cachedResultName": "log"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1UtGOIpiTxYyAOIj_8-u8k0mWaEgCmAIzfKcvd0bGZsY",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1UtGOIpiTxYyAOIj_8-u8k0mWaEgCmAIzfKcvd0bGZsY/edit?usp=drivesdk",
          "cachedResultName": "Support_Log_SmartClassifier"
        },
        "authentication": "serviceAccount"
      },
      "typeVersion": 4.5
    },
    {
      "id": "7bf39ed5-5633-4fb4-b938-0523cc56d539",
      "name": "Envoyer une Réponse Automatique au Client",
      "type": "n8n-nodes-base.gmail",
      "position": [
        1800,
        40
      ],
      "webhookId": "bf7651d5-9da5-4c0a-8651-d160f0446e6f",
      "parameters": {
        "sendTo": "={{ $node[\"Fetch New Support Email\"].json[\"From\"].match(/<(.*)>/)?.[1] || $node[\"Fetch New Support Email\"].json[\"From\"] }}",
        "message": "={{ $node[\"Log Request in Google Sheets\"].json[\"Reply\"] }}",
        "options": {},
        "subject": "=RE: {{ $node[\"Fetch New Support Email\"].json[\"Subject\"] }}",
        "emailType": "text",
        "authentication": "serviceAccount"
      },
      "typeVersion": 2.1
    },
    {
      "id": "1b529682-bdd3-48c1-ac13-f696d75013ef",
      "name": "Sticky Note",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        0,
        0
      ],
      "parameters": {
        "color": 4,
        "width": 2060,
        "height": 680,
        "content": "---\n\n## 📌 Sticky Notes\n\n### 1. Step 1 – Trigger the Workflow\nStarts the automation manually or on a schedule.\n\n### 2. Step 2 – Fetch New Emails\nUses Gmail to retrieve incoming emails with a specific label or filter.\n\n### 3. Step 3 – Classify Email with OpenAI\nSends the email content to GPT-3.5 to detect the category and suggested response.\n\n### 4. Step 4 – Generate Smart Reply\nUses OpenAI to generate a friendly, clear, and personalized email response.\n\n### 5. Step 5 – Send Email to Customer\nReplies to the customer via Gmail with the AI-generated message.\n\n### 6. Step 6 – Log Interaction to Google Sheets\nLogs all data including timestamp, email address, subject, category, and reply.\n\n### 7. Step 7 – Optional Enhancements\nAdd-ons like Slack notifications, translations, webhook triggers, or error handling.\n\n---\n"
      },
      "typeVersion": 1
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "6b515165-fa86-46aa-96cb-dc51f5beb393",
  "connections": {
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}
Foire aux questions

Comment utiliser ce workflow ?

Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.

Dans quelles scénarios ce workflow est-il adapté ?

Intermédiaire - Support, Intelligence Artificielle

Est-ce payant ?

Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.

Informations sur le workflow
Niveau de difficulté
Intermédiaire
Nombre de nœuds8
Catégorie2
Types de nœuds7
Description de la difficulté

Adapté aux utilisateurs expérimentés, avec des workflows de complexité moyenne contenant 6-15 nœuds

Auteur
Țugui Dragoș

Țugui Dragoș

@tuguidragos

I create no-code workflows that feel human, think smart, and close leads automatically.

Liens externes
Voir sur n8n.io

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Catégories

Catégories: 34