🤖 Agent de service client AI intelligent

• •Compte Google et informations d'identification Gmail API
• •Token Bot Telegram
• •Peut nécessiter les informations d'identification d'authentification de l'API cible
• •Informations d'identification Google Sheets API
• •Clé API OpenAI

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  },
  "name": "🤖 Smart Customer Support AI Agent",
  "tags": [],
  "nodes": [
    {
      "id": "696a1b2e-8f22-46ec-8fdd-3c7bb25f8429",
      "name": "📋 Guide du Workflow",
      "type": "n8n-nodes-base.stickyNote",
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      "parameters": {
        "color": 6,
        "width": 400,
        "height": 1040,
        "content": "## 🤖 Smart Customer Support AI Agent\n\n**Who is this for?**\nSmall to medium businesses, e-commerce stores, SaaS companies, and service providers who want to automate their customer support while maintaining a personal touch.\n\n**What problem does this solve?**\n- Reduces response time to customer inquiries\n- Handles repetitive questions automatically\n- Provides 24/7 customer support coverage\n- Maintains consistent brand voice across channels\n- Escalates complex issues to human agents\n\n**What this workflow does:**\n1. Monitors Gmail and Telegram for customer messages\n2. Uses AI to understand customer intent and context\n3. Accesses your knowledge base (Google Sheets) for accurate responses\n4. Sends personalized, contextual replies\n5. Escalates complex issues to human agents\n6. Logs all interactions for analysis\n\n**FIXES APPLIED:**\n- Separated Gmail and Telegram processing paths\n- Individual AI agents for each channel\n- Proper conversation memory management\n- Channel-specific response handling\n\n**Setup Instructions:**\n1. Configure Gmail OAuth2 credentials\n2. Set up Telegram bot token\n3. Create your knowledge base in Google Sheets\n4. Add your OpenAI API key\n5. Customize the AI prompts for your business\n6. Test with sample customer inquiries\n\n**Customization Tips:**\n- Update the knowledge base with your FAQs\n- Modify AI prompts to match your brand voice\n- Add more communication channels as needed\n- Set up escalation rules for complex cases"
      },
      "typeVersion": 1
    },
    {
      "id": "47324b70-8be7-4e92-a739-2ff60f37d14a",
      "name": "💬 Telegram Déclencheur de Message Client",
      "type": "n8n-nodes-base.telegramTrigger",
      "position": [
        1500,
        1220
      ],
      "webhookId": "customer-support-telegram",
      "parameters": {
        "updates": [
          "message"
        ],
        "additionalFields": {}
      },
      "credentials": {
        "telegramApi": {
          "id": "RIK7bBarkKBJAV5R",
          "name": "Telegram account"
        }
      },
      "typeVersion": 1.1
    },
    {
      "id": "23ce0479-3ab0-4150-b893-3e08ed83fd73",
      "name": "📋 Traiter le Message Telegram",
      "type": "n8n-nodes-base.set",
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      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "channel",
              "name": "channel",
              "type": "string",
              "value": "telegram"
            },
            {
              "id": "customer_name",
              "name": "customer_name",
              "type": "string",
              "value": "={{ $json.message.from.first_name }} {{ $json.message.from.last_name }}"
            },
            {
              "id": "customer_id",
              "name": "customer_id",
              "type": "string",
              "value": "={{ $json.message.from.id }}"
            },
            {
              "id": "chat_id",
              "name": "chat_id",
              "type": "string",
              "value": "={{ $json.message.chat.id }}"
            },
            {
              "id": "message_content",
              "name": "message_content",
              "type": "string",
              "value": "={{ $json.message.text }}"
            },
            {
              "id": "message_id",
              "name": "message_id",
              "type": "string",
              "value": "={{ $json.message.message_id }}"
            },
            {
              "id": "subject",
              "name": "subject",
              "type": "string",
              "value": "Customer Support Inquiry"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "686affeb-1afb-45cf-b9b0-f3ba6c6ffb94",
      "name": "🤖 Agent IA Telegram",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        2080,
        1180
      ],
      "parameters": {
        "text": "={{ $json.message_content}}",
        "options": {
          "systemMessage": "You are a helpful and professional customer support AI assistant for Telegram inquiries. Your role is to:\n\n1. Understand customer inquiries and provide accurate, helpful responses\n2. Use the knowledge base tool to find relevant information\n3. Maintain a friendly, professional tone that matches the company brand\n4. If you cannot fully resolve an issue, escalate it appropriately\n5. Always aim to provide value and resolve customer concerns\n\nImportant guidelines:\n- Be empathetic and understanding\n- Provide clear, actionable responses\n- Use the customer's name when possible\n- If information is not in the knowledge base, say so honestly\n- For complex technical issues, recommend escalation to human support\n\nCompany context: You represent a professional service business focused on customer satisfaction and quality support via Telegram."
        },
        "promptType": "define"
      },
      "typeVersion": 1.7
    },
    {
      "id": "a5e67d73-73c2-4756-9c82-9c05c1dbc36a",
      "name": "🧠 OpenAI Modèle de Chat - Telegram",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        1900,
        1420
      ],
      "parameters": {
        "options": {
          "maxTokens": 100,
          "temperature": 0.3
        }
      },
      "credentials": {
        "openAiApi": {
          "id": "IdjfTMR7gLjapSWH",
          "name": "Open Ai"
        }
      },
      "typeVersion": 1.1
    },
    {
      "id": "bfa0f8a9-58cc-4c15-8d7e-d633c23e10a6",
      "name": "🧠 Mémoire Telegram",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "position": [
        2080,
        1440
      ],
      "parameters": {
        "sessionKey": "telegram_{{ $json.customer_id }}",
        "sessionIdType": "customKey"
      },
      "typeVersion": 1.3
    },
    {
      "id": "64a05368-29f5-4333-b881-b0ba73e424cb",
      "name": "💬 Envoyer la Réponse Telegram",
      "type": "n8n-nodes-base.telegram",
      "position": [
        2460,
        1120
      ],
      "parameters": {
        "text": "={{ $json.output }}",
        "chatId": "={{ $('📋 Process Telegram Message').item.json.chat_id }}",
        "additionalFields": {
          "parse_mode": "Markdown",
          "reply_to_message_id": "={{ $('📋 Process Telegram Message').item.json.message_id }}"
        }
      },
      "credentials": {
        "telegramApi": {
          "id": "RIK7bBarkKBJAV5R",
          "name": "Telegram account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "64c36c02-b56d-45dd-b3bf-4f49b3e14b5c",
      "name": "📧 Gmail Déclencheur de Demande Client",
      "type": "n8n-nodes-base.gmailTrigger",
      "position": [
        1540,
        720
      ],
      "parameters": {
        "filters": {
          "labelIds": [
            "INBOX",
            "CATEGORY_PERSONAL"
          ],
          "readStatus": "unread"
        },
        "pollTimes": {
          "item": [
            {
              "mode": "everyMinute"
            }
          ]
        }
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "YQWc9jqYGygA6lXT",
          "name": "Gmail account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "baf01d18-d626-4b5c-bbc9-ac45c83b8e0b",
      "name": "📋 Traiter le Message Gmail",
      "type": "n8n-nodes-base.set",
      "position": [
        1740,
        720
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
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              "id": "channel",
              "name": "channel",
              "type": "string",
              "value": "gmail"
            },
            {
              "id": "customer_email",
              "name": "customer_email",
              "type": "string",
              "value": "={{ $json[\"From\"].match(/<(.*?)>/)?.[1] || $json[\"From\"] }}"
            },
            {
              "id": "customer_name",
              "name": "customer_name",
              "type": "string",
              "value": "={{ $json[\"From\"].split(\" <\")[0] }}"
            },
            {
              "id": "subject",
              "name": "subject",
              "type": "string",
              "value": "={{ $json.Subject }}"
            },
            {
              "id": "message_content",
              "name": "message_content",
              "type": "string",
              "value": "={{ $json.text || $json.snippet }}"
            },
            {
              "id": "message_id",
              "name": "message_id",
              "type": "string",
              "value": "={{ $json.id }}"
            },
            {
              "id": "thread_id",
              "name": "thread_id",
              "type": "string",
              "value": "={{ $json.threadId }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "4d1c0b8a-9fed-4977-8ec4-91cb4460c2b6",
      "name": "🤖 Agent IA Gmail",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        1940,
        720
      ],
      "parameters": {
        "text": "={{ $json.message_content}}",
        "options": {
          "systemMessage": "You are a helpful and professional customer support AI assistant for Email inquiries. Your role is to:\n\n1. Understand customer inquiries and provide accurate, helpful responses\n2. Use the knowledge base tool to find relevant information\n3. Maintain a friendly, professional tone that matches the company brand\n4. If you cannot fully resolve an issue, escalate it appropriately\n5. Always aim to provide value and resolve customer concerns\n\nImportant guidelines:\n- Be empathetic and understanding\n- Provide clear, actionable responses\n- Use the customer's name when possible\n- If information is not in the knowledge base, say so honestly\n- For complex technical issues, recommend escalation to human support\n- Format responses appropriately for email\n\nCompany context: You represent a professional service business focused on customer satisfaction and quality support via Email."
        },
        "promptType": "define"
      },
      "typeVersion": 1.7
    },
    {
      "id": "8da4c0b1-86b7-436b-8d73-e96d3777be29",
      "name": "🧠 OpenAI Modèle de Chat - Gmail",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        1900,
        900
      ],
      "parameters": {
        "options": {
          "maxTokens": 1000,
          "temperature": 0.3
        }
      },
      "credentials": {
        "openAiApi": {
          "id": "IdjfTMR7gLjapSWH",
          "name": "Open Ai"
        }
      },
      "typeVersion": 1.1
    },
    {
      "id": "b4cb3e8b-3d5c-49fb-9cc2-f46ffe4cd683",
      "name": "🧠 Mémoire Gmail",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "position": [
        2040,
        980
      ],
      "parameters": {
        "sessionKey": "gmail_{{ $json.customer_email }}",
        "sessionIdType": "customKey"
      },
      "typeVersion": 1.3
    },
    {
      "id": "442e8879-e6c3-4cd6-8f3b-3f64879047c1",
      "name": "📧 Envoyer la Réponse Gmail",
      "type": "n8n-nodes-base.gmail",
      "position": [
        2240,
        720
      ],
      "webhookId": "c09e3c26-5430-4b47-864d-2344b636fa4e",
      "parameters": {
        "message": "={{ $json.output }}",
        "options": {
          "ccList": "",
          "bccList": "",
          "replyToSenderOnly": true
        },
        "messageId": "={{ $('📋 Process Gmail Message').item.json.message_id }}",
        "operation": "reply"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "YQWc9jqYGygA6lXT",
          "name": "Gmail account"
        }
      },
      "typeVersion": 2
    },
    {
      "id": "668afdd0-f68b-45cb-afde-93ebaf7627d3",
      "name": "✅ Marquer Gmail comme Lu",
      "type": "n8n-nodes-base.gmail",
      "position": [
        2480,
        620
      ],
      "webhookId": "3bae576f-ba6e-4ee2-a389-82171a9101d8",
      "parameters": {
        "messageId": "={{ $('📋 Process Gmail Message').item.json.message_id }}",
        "operation": "markAsRead"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "YQWc9jqYGygA6lXT",
          "name": "Gmail account"
        }
      },
      "typeVersion": 2
    },
    {
      "id": "2233ac1c-b704-4485-a4dd-3d873fb04538",
      "name": "📊 Journaliser l'Interaction Gmail",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        2540,
        820
      ],
      "parameters": {
        "columns": {
          "value": {
            "Status": "Completed",
            "Channel": "Email",
            "Timestamp": "={{ new Date().toISOString() }}",
            "AI_Response": "={{ $('🤖 Gmail AI Agent').item.json.output }}",
            "Customer_Name": "={{ $('📋 Process Gmail Message').item.json.customer_name }}",
            "Response_Time": "={{ new Date().toISOString() }}",
            "Inquiry_Subject": "={{ $json.subject || 'General Inquiry' }}",
            "Customer_Contact": "={{ $('📋 Process Gmail Message').item.json.customer_email }}",
            "Customer_Message": "={{ $('📋 Process Gmail Message').item.json.message_content }}"
          },
          "schema": [
            {
              "id": "Timestamp",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Timestamp",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Channel",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Channel",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Customer_Name",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Customer_Name",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Customer_Contact",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Customer_Contact",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Inquiry_Subject",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Inquiry_Subject",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Customer_Message",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Customer_Message",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "AI_Response",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "AI_Response",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Response_Time",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Response_Time",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Status",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Status",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "append",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": 1087576053,
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1rEZ1A0Gd5ejT_b2F5tcYy9Xk4i0JvTrjss_oolf6WD8/edit#gid=1087576053",
          "cachedResultName": "AI_Responses"
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          "cachedResultName": "customer_support_knowledge_base"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "ubQXdpluCtk0bGFi",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "6e641113-9da3-430c-873d-59fd0c2997fb",
      "name": "📊 Journaliser l'Interaction Telegram",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        2760,
        960
      ],
      "parameters": {
        "columns": {
          "value": {
            "Status": "Completed",
            "Channel": "={{ $('📋 Process Telegram Message').item.json.channel }}",
            "Timestamp": "={{ new Date().toISOString() }}",
            "AI_Response": "={{ $json.output }}",
            "Customer_Name": "={{ $('📋 Process Telegram Message').item.json.customer_name }}",
            "Response_Time": "={{ new Date().toISOString() }}",
            "Inquiry_Subject": "={{ $('📋 Process Telegram Message').item.json.subject }}",
            "Customer_Contact": "={{ $('📋 Process Telegram Message').item.json.customer_id }}",
            "Customer_Message": "={{ $('📋 Process Telegram Message').item.json.message_content }}"
          },
          "schema": [
            {
              "id": "Timestamp",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Timestamp",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Channel",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Channel",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Customer_Name",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Customer_Name",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Customer_Contact",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Customer_Contact",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Inquiry_Subject",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Inquiry_Subject",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Customer_Message",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Customer_Message",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "AI_Response",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "AI_Response",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Response_Time",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Response_Time",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Status",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Status",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "append",
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          "__rl": true,
          "mode": "list",
          "value": 1087576053,
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1rEZ1A0Gd5ejT_b2F5tcYy9Xk4i0JvTrjss_oolf6WD8/edit#gid=1087576053",
          "cachedResultName": "AI_Responses"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1rEZ1A0Gd5ejT_b2F5tcYy9Xk4i0JvTrjss_oolf6WD8",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1rEZ1A0Gd5ejT_b2F5tcYy9Xk4i0JvTrjss_oolf6WD8/edit?usp=drivesdk",
          "cachedResultName": "customer_support_knowledge_base"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "ubQXdpluCtk0bGFi",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "50ded0f7-2513-4515-8843-e24cb50c89ae",
      "name": "⚠️ Informations de Gestion des Erreurs",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        3100,
        980
      ],
      "parameters": {
        "width": 300,
        "height": 280,
        "content": "## 🚨 Error Handling\n\nThis section handles any errors that occur during the workflow execution and notifies the admin team.\n\n**Features:**\n- Captures all workflow errors\n- Sends notifications to admin\n- Logs errors for debugging\n- Provides fallback responses"
      },
      "typeVersion": 1
    },
    {
      "id": "8634105f-1844-4e58-97f3-07697d86ac48",
      "name": "🚨 Déclencheur d'Erreur",
      "type": "n8n-nodes-base.errorTrigger",
      "position": [
        2760,
        1300
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "807781dc-c1ac-4bca-b298-420a3a3d5c2c",
      "name": "📢 Notifier l'Administrateur de l'Erreur",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        3020,
        1300
      ],
      "parameters": {
        "url": "https://hooks.slack.com/services/YOUR/SLACK/WEBHOOK",
        "method": "POST",
        "options": {},
        "sendBody": true,
        "bodyParameters": {
          "parameters": [
            {
              "name": "text",
              "value": "🚨 Customer Support AI Error Alert\n\nWorkflow: Smart Customer Support AI\nError: {{ $json.error.message }}\nNode: {{ $json.error.node.name }}\nTime: {{ new Date().toISOString() }}\n\nPlease check the workflow execution for details."
            }
          ]
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "4581974a-7e7c-4b61-b5c7-a6023ef931d0",
      "name": "Gmail Enregistreur d'Escalade",
      "type": "n8n-nodes-base.googleSheetsTool",
      "position": [
        2300,
        920
      ],
      "parameters": {
        "options": {},
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