Système de catégorisation et de réponse automatique des e-mails par IA basé sur Gmail et GPT
Avancé
Ceci est unTicket Management, Multimodal AIworkflow d'automatisation du domainecontenant 24 nœuds.Utilise principalement des nœuds comme If, Set, Gmail, Merge, GmailTrigger. Automatisation du tri des e-mails avec GPT-4.1-mini pour la classification et les réponses automatiques Gmail
Prérequis
- •Compte Google et informations d'identification Gmail API
- •Informations d'identification Google Sheets API
- •Clé API OpenAI
Nœuds utilisés (24)
Catégorie
Aperçu du workflow
Visualisation des connexions entre les nœuds, avec support du zoom et du déplacement
Exporter le workflow
Copiez la configuration JSON suivante dans n8n pour importer et utiliser ce workflow
{
"id": "Nj73lhp3xoOM5vJR",
"meta": {
"instanceId": "465f4422bb16aa276130544b590fd34d3a02b10a5aa0e96f6c6adc306e3e8296",
"templateCredsSetupCompleted": true
},
"name": "AI-Powered Email Classification and Auto-Reply System with Gmail and GPT",
"tags": [],
"nodes": [
{
"id": "1c25bce1-dce3-408f-8c17-f4e2cde60f26",
"name": "Déclencheur Gmail",
"type": "n8n-nodes-base.gmailTrigger",
"position": [
0,
80
],
"parameters": {
"simple": false,
"filters": {
"readStatus": "unread"
},
"options": {},
"pollTimes": {
"item": [
{
"mode": "everyMinute"
}
]
}
},
"credentials": {
"gmailOAuth2": {
"id": "SWlhbg6fDyvBn2oz",
"name": "giobeggiato@gmail.com"
}
},
"typeVersion": 1.2
},
{
"id": "e39fd2c4-76b2-4cb9-816e-b0e146b81be3",
"name": "If",
"type": "n8n-nodes-base.if",
"position": [
600,
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],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "2d7cba78-1e46-4563-9683-2151f4bc3cc6",
"operator": {
"type": "string",
"operation": "notEmpty",
"singleValue": true
},
"leftValue": "={{ $json.output.sender_name }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "1f9d175e-dd19-4a5e-b4cf-68c67769514e",
"name": "Modèle de chat OpenAI",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
220,
240
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "x61T2jyBPZhaqKVW",
"name": "n8n free OpenAI API credits"
}
},
"typeVersion": 1.2
},
{
"id": "7547e456-d72e-4bd7-a483-e600026132a1",
"name": "Name Found",
"type": "n8n-nodes-base.set",
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"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "0064bc2e-17b5-4d55-945e-ad61c4a7e796",
"name": "intro_line",
"type": "string",
"value": "=Dear {{ $json.output.sender_name }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "f5335b2d-2732-47fc-a916-17bd9d40e0da",
"name": "Name Not Found",
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"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "0064bc2e-17b5-4d55-945e-ad61c4a7e796",
"name": "intro_line",
"type": "string",
"value": "=Hey,"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "53f97b56-7bc6-4f25-b3c7-761fb38d7174",
"name": "Modèle de chat OpenAI1",
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"position": [
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],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "jJNoHsAQMgxbuAcB",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "2cc7a078-016e-4205-897d-a6c20f23dd52",
"name": "Label - Agency Lead",
"type": "n8n-nodes-base.gmail",
"position": [
560,
420
],
"webhookId": "b9cae76f-27ae-41e6-a806-61de5db8b020",
"parameters": {
"labelIds": [
"Label_2779457653887615300"
],
"messageId": "={{ $json.message_id }}",
"operation": "addLabels"
},
"credentials": {
"gmailOAuth2": {
"id": "SWlhbg6fDyvBn2oz",
"name": "giobeggiato@gmail.com"
}
},
"typeVersion": 2.1
},
{
"id": "af773077-758f-4f64-94b2-658784b8689d",
"name": "Label - Course Request",
"type": "n8n-nodes-base.gmail",
"position": [
560,
620
],
"webhookId": "b9cae76f-27ae-41e6-a806-61de5db8b020",
"parameters": {
"labelIds": [
"Label_6090976944524934821"
],
"messageId": "={{ $json.message_id }}",
"operation": "addLabels"
},
"credentials": {
"gmailOAuth2": {
"id": "SWlhbg6fDyvBn2oz",
"name": "giobeggiato@gmail.com"
}
},
"typeVersion": 2.1
},
{
"id": "a93709f4-15a0-4333-b9e1-aff10ff6c693",
"name": "Label - Paid Collaborations",
"type": "n8n-nodes-base.gmail",
"position": [
560,
820
],
"webhookId": "b9cae76f-27ae-41e6-a806-61de5db8b020",
"parameters": {
"labelIds": [
"Label_2508736995105587525"
],
"messageId": "={{ $json.message_id }}",
"operation": "addLabels"
},
"credentials": {
"gmailOAuth2": {
"id": "SWlhbg6fDyvBn2oz",
"name": "giobeggiato@gmail.com"
}
},
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},
{
"id": "7994e586-a28c-47d6-902f-9389516d13f7",
"name": "Label - Miscellaneous",
"type": "n8n-nodes-base.gmail",
"position": [
560,
1020
],
"webhookId": "b9cae76f-27ae-41e6-a806-61de5db8b020",
"parameters": {
"labelIds": [
"Label_5123095855127638673"
],
"messageId": "={{ $json.message_id }}",
"operation": "addLabels"
},
"credentials": {
"gmailOAuth2": {
"id": "SWlhbg6fDyvBn2oz",
"name": "giobeggiato@gmail.com"
}
},
"typeVersion": 2.1
},
{
"id": "f7c8cc18-f017-4a5d-92e9-c80d16a1269a",
"name": "Message a model",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
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],
"parameters": {
"modelId": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini",
"cachedResultName": "GPT-4.1-MINI"
},
"options": {},
"messages": {
"values": [
{
"role": "system",
"content": "You are an intelligent and useful personal assistant that replies to my emails"
},
{
"content": "=Here's the email to reply to:\n\nIntro line for the sender:{{ $('Single Intro Line').item.json.intro_line }}\nEmail Body: {{ $('Gmail Trigger').item.json.text }}\nEmail Subject:{{ $('Gmail Trigger').item.json.subject }}"
},
{
"content": "=Please format the data in this format:\n\n{\n\n\"subject\": \"The subject line fo the email you drafted\"\n\"body\": \"The body of the email you drafted\"\n\n}"
}
]
},
"jsonOutput": true
},
"credentials": {
"openAiApi": {
"id": "jJNoHsAQMgxbuAcB",
"name": "OpenAi account"
}
},
"typeVersion": 1.8
},
{
"id": "5c4ae3ba-5ab9-46c3-aa20-b43d8c62a1a3",
"name": "Create a draft",
"type": "n8n-nodes-base.gmail",
"position": [
1140,
420
],
"webhookId": "0c43d685-5746-44ff-ae3a-6b5b356801f1",
"parameters": {
"message": "={{ $json.message.content.body }}",
"options": {
"threadId": "={{ $('Label - Agency Lead').item.json.threadId }}"
},
"subject": "={{ $json.message.content.subject }}",
"resource": "draft"
},
"credentials": {
"gmailOAuth2": {
"id": "SWlhbg6fDyvBn2oz",
"name": "giobeggiato@gmail.com"
}
},
"typeVersion": 2.1
},
{
"id": "51f46e0e-4280-414d-9f1f-545027c6965a",
"name": "Note adhésive",
"type": "n8n-nodes-base.stickyNote",
"position": [
180,
0
],
"parameters": {
"width": 300,
"height": 360,
"content": "## Name Extractor"
},
"typeVersion": 1
},
{
"id": "ee1210c5-62c0-41f5-be0a-0ca4b90879b6",
"name": "Note adhésive1",
"type": "n8n-nodes-base.stickyNote",
"position": [
560,
-40
],
"parameters": {
"color": 5,
"width": 600,
"height": 400,
"content": "## Personalised Intro"
},
"typeVersion": 1
},
{
"id": "3097cff4-606a-46ab-9982-a79ff30ed097",
"name": "Note adhésive2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-80,
540
],
"parameters": {
"color": 4,
"width": 560,
"height": 600,
"content": "## Sentiment Analysis"
},
"typeVersion": 1
},
{
"id": "956a90c8-0752-41a3-8496-bf3c5e9eb94f",
"name": "Note adhésive3",
"type": "n8n-nodes-base.stickyNote",
"position": [
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],
"parameters": {
"color": 6,
"width": 860,
"height": 800,
"content": "## Personalised Intro"
},
"typeVersion": 1
},
{
"id": "24ce2fe3-e674-4d47-b7b3-6dc8eb94a328",
"name": "Note adhésive4",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1120,
-100
],
"parameters": {
"color": 3,
"width": 960,
"height": 1240,
"content": "# Overview\n\nThis template triages incoming Gmail in real time using GPT. It extracts the sender’s name, classifies the message into four categories (Agency Lead, Course Request, Paid Collaborations, Miscellaneous), applies the appropriate Gmail label, and either sends an immediate courtesy reply (for Course Requests and Paid Collaborations) or creates a structured Gmail draft for you to review (for Agency Leads). It also upserts Paid Collaboration contacts into Google Sheets for follow-up.\n\n# Who it’s for\n\nSolo operators and small teams that get mixed inbound and want consistent, fast triage without living in the inbox. These classification specifically is good for Agencies and Coaches\n\n## How it works / What it does\n\n- Trigger: New unread Gmail message/s\n- Name extraction (AI): Pulls the sender name from the email body or signature to personalise replies\n- Topic classification (AI): Routes to Agency Lead, Course Request, Paid Collaborations, or Miscellaneous\n\n## Actions:\n1. Agency Lead → add label and create GPT-draft\n2. Course Request → add label and auto-reply\n3. Paid Collaborations → add label, auto-reply, and upsert to Google Sheets\n4. Miscellaneous → add label only\n\n## Requirements\n- Gmail account connected in n8n\n- OpenAI credentials\n- Google Sheet for Paid Collaborations with columns: Name, email, subject\n\n## Setup\n1. Connect Gmail, OpenAI, and (optionally) Google Sheets credentials in n8n\n2. Create four Gmail labels - in my case I created:\n - Agency lead: This includes people/companies interested in inquiries regarding AI solutions, may it be asking info on what they can do, or me building a solution for them.\n - Course Request: This includes inquiries from people regarding which courses they should choose in order to understand/study AI or AI Agents \n - Paid Collaborations: Inquiries regarding sponsorship of books or tools on my channels. There are also situations in which they don't specifically say that they will pay, but they ask me to share their material with my audience\n - Miscellaneous: the remaining part --> mandatory category to make this work properly.\n3. Create a Google Sheet with 3 columns: email, name, email \n\n## How to customize\n- Edit the four categories and their descriptions in the Classify Email Topic (AI) node\n- Tweak auto-reply copy in the auto-reply nodes; adjust the GPT draft prompt if needed\n- Change the model or temperature in the LLM nodes; extend the Google Sheets schema over time"
},
"typeVersion": 1
},
{
"id": "88e31730-9014-4076-bc2a-71d1dab5ef78",
"name": "Name Extractor",
"type": "@n8n/n8n-nodes-langchain.informationExtractor",
"position": [
220,
80
],
"parameters": {
"text": "={{ $json.text }}",
"options": {
"systemPromptTemplate": "=You are an expert extraction algorithm.\nOnly extract relevant information from the text.\nIf you do not know the value of an attribute asked to extract, you may omit the attribute's value."
},
"attributes": {
"attributes": [
{
"name": "sender_name",
"required": true,
"description": "=This is the sender name, which corresponds to the signature of the sender at the end of the body of the email. If the name is not available, return an empty string."
}
]
}
},
"typeVersion": 1.2
},
{
"id": "e97c25b3-84f0-4602-86cc-45652f9a6bf8",
"name": "Single Intro Line",
"type": "n8n-nodes-base.merge",
"position": [
1040,
100
],
"parameters": {
"mode": "combine",
"options": {},
"joinMode": "keepNonMatches",
"fieldsToMatchString": "=intro_line"
},
"typeVersion": 3.2
},
{
"id": "0568b7a5-017a-4db1-94f1-bf80057db779",
"name": "Reducing content before LLM",
"type": "n8n-nodes-base.set",
"position": [
-40,
720
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "a5357d59-3a7a-4197-b005-a8fa4acea9c0",
"name": "intro_line",
"type": "string",
"value": "={{ $json.intro_line }}"
},
{
"id": "17c5b46b-77e6-43ab-a314-6a36a21651f8",
"name": "email_body",
"type": "string",
"value": "={{ $('Gmail Trigger').item.json.text }}"
},
{
"id": "e534b113-0a05-4312-b577-b1918f03b361",
"name": "message_id",
"type": "string",
"value": "={{ $('Gmail Trigger').item.json.id }}"
},
{
"id": "21ab6542-a5b6-4ca0-9605-4f1c9b27e70d",
"name": "thread_id",
"type": "string",
"value": "={{ $('Gmail Trigger').item.json.threadId }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "9434fc19-bbb8-4778-8e9b-49b7777cac77",
"name": "AI-Classification & Analyse de sentiment",
"type": "@n8n/n8n-nodes-langchain.textClassifier",
"position": [
200,
720
],
"parameters": {
"options": {},
"inputText": "={{ $json.email_body }}",
"categories": {
"categories": [
{
"category": "Agency Lead",
"description": "This includes people/companies interested in inquiries regarding AI solutions, may it be asking info on what they can do, or me building a solution for them."
},
{
"category": "Course Request",
"description": "This includes inquiries from people regarding which courses they should choose in order to understand/study AI or AI Agents "
},
{
"category": "Paid Collaborations",
"description": "Inquiries regarding sponsorship of books or tools on my channels. There are also situations in which they don't specifically say that they will pay, but they ask me to share their material with my audience"
},
{
"category": "Miscellaneous",
"description": "All the remaining messages"
}
]
}
},
"typeVersion": 1.1
},
{
"id": "680a89f0-148f-4b91-a63f-a428744ba177",
"name": "Standard Answer",
"type": "n8n-nodes-base.gmail",
"position": [
840,
620
],
"webhookId": "fd82eb8a-6d1c-4509-ab21-1674cb6328d2",
"parameters": {
"message": "={{ $('AI-Classification & Sentiment Analysis').item.json.intro_line }},\n\nThanks for reaching out.\n\nThis email goes out as soon as I receive a request of a course recommendation.\n\nThis is my phone number: XXXX\n\nPlease reach out to me there!\n\nThanks,\nGiovanni",
"options": {},
"emailType": "text",
"messageId": "={{ $json.id }}",
"operation": "reply"
},
"credentials": {
"gmailOAuth2": {
"id": "SWlhbg6fDyvBn2oz",
"name": "giobeggiato@gmail.com"
}
},
"typeVersion": 2.1
},
{
"id": "bcd48315-4957-4cd1-81e2-97ea4ea1431e",
"name": "Standard Answer 2",
"type": "n8n-nodes-base.gmail",
"position": [
840,
820
],
"webhookId": "fd82eb8a-6d1c-4509-ab21-1674cb6328d2",
"parameters": {
"message": "={{ $('AI-Classification & Sentiment Analysis').item.json.intro_line }},\n\nThanks for reaching out.\n\nThis email goes out as soon as I receive a request of a paid collab.\n\nThis is my phone number: XXXX\n\nPlease reach out to me there!\n\nThanks,\nGiovanni",
"options": {},
"emailType": "text",
"messageId": "={{ $json.id }}",
"operation": "reply"
},
"credentials": {
"gmailOAuth2": {
"id": "SWlhbg6fDyvBn2oz",
"name": "giobeggiato@gmail.com"
}
},
"typeVersion": 2.1
},
{
"id": "39a258ef-64a3-45df-b048-0de048a4825c",
"name": "Update DB",
"type": "n8n-nodes-base.googleSheets",
"position": [
1140,
820
],
"parameters": {
"columns": {
"value": {
"Name": "={{ $('Single Intro Line').item.json.intro_line.replace('Dear ', '') }}",
"email": "={{ $('Gmail Trigger').item.json.from.value[0].address }}",
"subject": "={{ $('Gmail Trigger').item.json.subject }}"
},
"schema": [
{
"id": "Name",
"type": "string",
"display": true,
"required": false,
"displayName": "Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "email",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "email",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "subject",
"type": "string",
"display": true,
"required": false,
"displayName": "subject",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"email"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "appendOrUpdate",
"sheetName": {
"__rl": true,
"mode": "list",
"value": "gid=0",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1mW0vLLwJXdWBEe5_JxT9HfK1U8ECygmu-zNnfOf93Xo/edit#gid=0",
"cachedResultName": "Sheet1"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1mW0vLLwJXdWBEe5_JxT9HfK1U8ECygmu-zNnfOf93Xo",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1mW0vLLwJXdWBEe5_JxT9HfK1U8ECygmu-zNnfOf93Xo/edit?usp=drivesdk",
"cachedResultName": "Paid Collaborations"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "Urd6OjD5xri8sIO1",
"name": "Working_Sheets_bli"
}
},
"typeVersion": 4.6
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "030afcdb-4da5-4947-aafe-042dae86a937",
"connections": {
"e39fd2c4-76b2-4cb9-816e-b0e146b81be3": {
"main": [
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"type": "main",
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},
"Gmail Trigger": {
"main": [
[
{
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"type": "main",
"index": 0
}
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},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "88e31730-9014-4076-bc2a-71d1dab5ef78",
"type": "ai_languageModel",
"index": 0
}
]
]
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"bcd48315-4957-4cd1-81e2-97ea4ea1431e": {
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[
{
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},
"OpenAI Chat Model1": {
"ai_languageModel": [
[
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}Foire aux questions
Comment utiliser ce workflow ?
Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.
Dans quelles scénarios ce workflow est-il adapté ?
Avancé - Gestion des tickets, IA Multimodale
Est-ce payant ?
Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.
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Informations sur le workflow
Niveau de difficulté
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Nombre de nœuds24
Catégorie2
Types de nœuds11
Description de la difficulté
Auteur
Giovanni Beggiato
@giovannibeggiatoHi 👋 I’m Gio. I make money with AI automation & teach others how they can too. If you have any questions about my templates or n8n builds, drop them in the comments and I’ll be happy to help.
Liens externes
Voir sur n8n.io →
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