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Assistant client complet WhatsApp pour l'entreprise avec intégration CRM

Avancé

Ceci est unSupport Chatbot, AI Chatbotworkflow d'automatisation du domainecontenant 26 nœuds.Utilise principalement des nœuds comme Set, Switch, Webhook, Agent, HttpRequestTool. Construire un chatbot de support client WhatsApp intégrant LangChain, OpenAI et un CRM

Prérequis
  • •Point de terminaison HTTP Webhook (généré automatiquement par n8n)
  • •Peut nécessiter les informations d'identification d'authentification de l'API cible
  • •Clé API OpenAI

Nœuds utilisés (26)

Set
Switch
Webhook
StickyNote
Agent
HttpRequestTool
EvolutionApi
LmChatOpenAi
MemoryBufferWindow
OutputParserStructured

Catégorie

Chatbot de support
Chatbot IA
Aperçu du workflow
Visualisation des connexions entre les nœuds, avec support du zoom et du déplacement
React Flow
Exporter le workflow
Copiez la configuration JSON suivante dans n8n pour importer et utiliser ce workflow
{
  "id": "9jAyoi6py4r2DQkS",
  "meta": {
    "instanceId": "ea2b41532677d34614d95d13d7d2ccb694657be482144baf71e7140df3b2a853"
  },
  "name": "Full Customer Support WhatsApp AI Bot for CRM-integrated Businesses",
  "tags": [],
  "nodes": [
    {
      "id": "18dcdb01-7416-4a81-bfcb-b5d8abd9faca",
      "name": "Switch",
      "type": "n8n-nodes-base.switch",
      "position": [
        624,
        416
      ],
      "parameters": {},
      "typeVersion": 3.2
    },
    {
      "id": "623e9a7b-3778-494f-a919-781feab402af",
      "name": "Invite Système Commandes",
      "type": "n8n-nodes-base.set",
      "position": [
        1168,
        480
      ],
      "parameters": {},
      "typeVersion": 3.4
    },
    {
      "id": "f6a27fb1-9291-4687-9625-8c9bea2375a1",
      "name": "Agent IA",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        2112,
        480
      ],
      "parameters": {},
      "typeVersion": 2.1
    },
    {
      "id": "8847a24d-1266-41fa-9dd1-8e6547716958",
      "name": "OpenAI Modèle de Chat1",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        1600,
        816
      ],
      "parameters": {},
      "typeVersion": 1.2
    },
    {
      "id": "8fb14eb4-075d-45b4-a8b8-526f9d4651b8",
      "name": "OpenAI Modèle de Chat",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        48,
        768
      ],
      "parameters": {},
      "typeVersion": 1.2
    },
    {
      "id": "c637dc10-ea64-4abd-83da-d9d7b67ec09a",
      "name": "Analyseur de Sortie Structurée",
      "type": "@n8n/n8n-nodes-langchain.outputParserStructured",
      "position": [
        320,
        784
      ],
      "parameters": {},
      "typeVersion": 1.3
    },
    {
      "id": "662494b2-6e08-4e7c-8b8d-1caa3ef50490",
      "name": "OpenAI Modèle de Chat2",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        304,
        992
      ],
      "parameters": {},
      "typeVersion": 1.2
    },
    {
      "id": "b96229cd-3fb9-4a7c-8ec9-5e2e36b75a59",
      "name": "Invite Système Succursales",
      "type": "n8n-nodes-base.set",
      "position": [
        1168,
        160
      ],
      "parameters": {},
      "typeVersion": 3.4
    },
    {
      "id": "ef93f4fd-7e51-46fc-95a6-ab773df04579",
      "name": "Invite Système Menu",
      "type": "n8n-nodes-base.set",
      "position": [
        1168,
        320
      ],
      "parameters": {},
      "typeVersion": 3.4
    },
    {
      "id": "11cd0c4c-4fe8-4da6-bc8e-f550dcd953c3",
      "name": "Invite Système Réclamations",
      "type": "n8n-nodes-base.set",
      "position": [
        1168,
        656
      ],
      "parameters": {},
      "typeVersion": 3.4
    },
    {
      "id": "d4fa3686-d1e3-497f-9d0d-bfe791673dbd",
      "name": "outil_recherche_crm",
      "type": "n8n-nodes-base.httpRequestTool",
      "position": [
        2384,
        880
      ],
      "parameters": {},
      "typeVersion": 4.2
    },
    {
      "id": "2bba142d-e8c5-46ca-b233-51db289b6d5d",
      "name": "outil_sauvegarde_enregistrement_crm",
      "type": "n8n-nodes-base.httpRequestTool",
      "position": [
        2272,
        1056
      ],
      "parameters": {},
      "typeVersion": 4.2
    },
    {
      "id": "f1b6aeec-f44d-46f7-b03b-35b21035a4ae",
      "name": "outil_obtention_points_fidelite",
      "type": "n8n-nodes-base.httpRequestTool",
      "position": [
        2576,
        896
      ],
      "parameters": {},
      "typeVersion": 4.2
    },
    {
      "id": "37799578-729f-44f4-8297-649b9bb01f01",
      "name": "outil_recherche_articles",
      "type": "n8n-nodes-base.httpRequestTool",
      "position": [
        1952,
        1088
      ],
      "parameters": {},
      "typeVersion": 4.2
    },
    {
      "id": "91a47de2-80d5-4b09-9743-4a4e654776d4",
      "name": "outil_recherche_succursales",
      "type": "n8n-nodes-base.httpRequestTool",
      "position": [
        2112,
        1008
      ],
      "parameters": {},
      "typeVersion": 4.2
    },
    {
      "id": "a71fb812-f415-4fc1-ba82-87e35a2fdf71",
      "name": "outil_recherche_categories",
      "type": "n8n-nodes-base.httpRequestTool",
      "position": [
        1856,
        928
      ],
      "parameters": {},
      "typeVersion": 4.2
    },
    {
      "id": "9d30bfe0-001e-4445-976e-0df5a8254ac2",
      "name": "Webhook: Recevoir message WhatsApp",
      "type": "n8n-nodes-base.webhook",
      "position": [
        -176,
        480
      ],
      "webhookId": "d51e6907-51df-47b8-81d6-0858de5fde03",
      "parameters": {},
      "typeVersion": 2.1
    },
    {
      "id": "189e3ce1-fec1-4d94-be73-da703118b87e",
      "name": "Routeur Agent IA: Classifier msg",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        144,
        480
      ],
      "parameters": {},
      "retryOnFail": true,
      "typeVersion": 2.2
    },
    {
      "id": "3f65f56d-2d6d-4741-a490-51c0ac854efc",
      "name": "Note Adhésive",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        0,
        0
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "f6a9d542-08a5-4c19-a1f3-6a906d10371e",
      "name": "Mémoire Simple-2",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "position": [
        1680,
        960
      ],
      "parameters": {},
      "typeVersion": 1.3
    },
    {
      "id": "a1dd1634-3a8e-4fe8-b588-0a2a34c862b7",
      "name": "Mémoire Simple",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "position": [
        192,
        768
      ],
      "parameters": {},
      "typeVersion": 1.3
    },
    {
      "id": "4ca9e41c-956c-4f2d-9dd7-8ab358b2fe0f",
      "name": "Note Adhésive1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        592,
        0
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "a980ff51-7244-4ae3-bf8d-8cb7e328a5cf",
      "name": "Note Adhésive2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1536,
        0
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "8ae8e48b-169b-4108-a1dc-91846d6b67a3",
      "name": "Envoyer Salutation WhatsApp",
      "type": "n8n-nodes-evolution-api.evolutionApi",
      "position": [
        1168,
        848
      ],
      "parameters": {},
      "notesInFlow": false,
      "retryOnFail": true,
      "typeVersion": 1
    },
    {
      "id": "464cada5-8d21-4d1a-ac0b-ef5abe8fdbff",
      "name": "Envoyer Réponse à l'Utilisateur WhatsApp",
      "type": "n8n-nodes-evolution-api.evolutionApi",
      "position": [
        2736,
        480
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "373b5088-b9cf-4bf5-b570-d2cb854a5f24",
      "name": "Note Adhésive3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -848,
        144
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "2afd05a4-c941-4b22-883c-c55f250c73c9",
  "connections": {
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    "8fb14eb4-075d-45b4-a8b8-526f9d4651b8": {
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}
Foire aux questions

Comment utiliser ce workflow ?

Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.

Dans quelles scénarios ce workflow est-il adapté ?

Avancé - Chatbot de support, Chatbot IA

Est-ce payant ?

Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.

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Informations sur le workflow
Niveau de difficulté
Avancé
Nombre de nœuds26
Catégorie2
Types de nœuds10
Description de la difficulté

Adapté aux utilisateurs avancés, avec des workflows complexes contenant 16+ nœuds

Auteur
Ahmed Saadawi

Ahmed Saadawi

@ahmedsaadawi

CRM consultant and automation expert with 15+ years of experience building AI-powered, no-code workflows for sales, support, and operations. Open to collaboration or custom solutions — let’s connect!

Liens externes
Voir sur n8n.io →

Partager ce workflow

Catégories

IA Multimodale
1540
Intelligence Artificielle
1108
Création de contenu
695
Résumé IA
516
Marketing
419
Chatbot IA
251
Ingénierie
241
Étude de marché
203
Divers
193
Autres
176
Ventes
162
Opérations IT
156
Extraction de documents
147
RAG IA
146
Blocs de construction
144
Réseaux sociaux
137
Génération de leads
125
Productivité personnelle
117
DevOps
111
Ressources Humaines
101
Support
97
Nurturing de leads
87
CRM
82
Finance
81
Produit
77
Chatbot de support
76
Design
70
Gestion des tickets
67
Opérations de sécurité
57
Traitement des factures
53
Trading crypto
49
Gestion de fichiers
39
Gestion de projet
35
Wiki interne
32

Catégories: 34