Support client
Avancé
Ceci est unContent Creation, Multimodal AIworkflow d'automatisation du domainecontenant 21 nœuds.Utilise principalement des nœuds comme Gmail, GoogleDrive, GmailTrigger, Agent, GoogleDriveTrigger. Support client automatisé pour Gmail avec un agent de base de connaissances GPT-4
Prérequis
- •Compte Google et informations d'identification Gmail API
- •Informations d'identification Google Drive API
- •Clé API OpenAI
- •Clé API Pinecone
Nœuds utilisés (21)
Catégorie
Aperçu du workflow
Visualisation des connexions entre les nœuds, avec support du zoom et du déplacement
Exporter le workflow
Copiez la configuration JSON suivante dans n8n pour importer et utiliser ce workflow
{
"id": "udLJ2xzM6OGUAEQn",
"meta": {
"instanceId": "6f81894254c2852bfe28b07fc1f6652b03481706dd714d6609cc88e8521956d2",
"templateCredsSetupCompleted": true
},
"name": "Customer Support",
"tags": [],
"nodes": [
{
"id": "9f52a98d-5268-4e3a-97f3-5b8719e5aaff",
"name": "Classificateur de Texte",
"type": "@n8n/n8n-nodes-langchain.textClassifier",
"position": [
192,
64
],
"parameters": {
"options": {},
"inputText": "={{ $json.text }}",
"categories": {
"categories": [
{
"category": "Customer Support",
"description": "An email that is related to helping out a customer. They may be asking questions about our policies or questions about product or services."
},
{
"category": "Other",
"description": "Any email is not customer support related."
}
]
}
},
"typeVersion": 1.1
},
{
"id": "3ca0071b-686d-4dea-84fd-6ed71bdfa14c",
"name": "OpenAI Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
160,
240
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini",
"cachedResultName": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "6ljetIXS9Oig1w9v",
"name": "OpenAi cred"
}
},
"typeVersion": 1.2
},
{
"id": "7157699d-02ec-4d0e-b676-687fb0b25f75",
"name": "Agent IA",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
624,
-16
],
"parameters": {
"text": "={{ $('Gmail Trigger').item.json.text }}",
"options": {
"systemMessage": "=# Overview\n\nYou are a customer support agent from Blueproof. Your role is to reply to incoming emails using your knowledgebase tool.\n\n## Output\nonly output the email body\n\n## Instructions\n-sign off as Yasser @ Blueproof\n\n## Final Notes\nif you didn't found the answer in your knowledgebase do not come up with hallusinated answer, just tell the user that you don't have the information in a proper way."
},
"promptType": "define"
},
"typeVersion": 2.2
},
{
"id": "7bfeebf7-120a-4785-a4a5-f6cd2ef764b8",
"name": "Embeddings OpenAI",
"type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
"position": [
864,
336
],
"parameters": {
"options": {}
},
"credentials": {
"openAiApi": {
"id": "6ljetIXS9Oig1w9v",
"name": "OpenAi cred"
}
},
"typeVersion": 1.2
},
{
"id": "b58e1ae7-70ab-4aa2-861e-b6177b7f2dc2",
"name": "Base de connaissances",
"type": "@n8n/n8n-nodes-langchain.vectorStorePinecone",
"position": [
784,
192
],
"parameters": {
"mode": "retrieve-as-tool",
"options": {
"pineconeNamespace": "FAQ"
},
"pineconeIndex": {
"__rl": true,
"mode": "list",
"value": "n8n",
"cachedResultName": "n8n"
},
"toolDescription": "call this tool to access knowledgebase"
},
"credentials": {
"pineconeApi": {
"id": "4rb1dBTjp60vz23a",
"name": "PineconeApi account"
}
},
"typeVersion": 1.3
},
{
"id": "b1ba03dc-9d94-4233-850f-c67586428e74",
"name": "Répondre à un message",
"type": "n8n-nodes-base.gmail",
"position": [
1184,
-16
],
"webhookId": "d3cbbce9-b00e-45ce-bbdd-4d641b52bffc",
"parameters": {
"message": "={{ $('AI Agent').item.json.output }}",
"options": {
"appendAttribution": false
},
"emailType": "text",
"messageId": "={{ $('Gmail Trigger').item.json.id }}",
"operation": "reply"
},
"credentials": {
"gmailOAuth2": {
"id": "FfZDgV0aNlveNxvt",
"name": "Gmail cred"
}
},
"typeVersion": 2.1
},
{
"id": "c3810836-c0b5-448b-ab0c-7167b6ba3584",
"name": "Ajouter une étiquette au message",
"type": "n8n-nodes-base.gmail",
"position": [
976,
-16
],
"webhookId": "d2bc9b4e-a817-4c44-aded-0d0c60da654c",
"parameters": {
"labelIds": [
"IMPORTANT"
],
"messageId": "={{ $('Gmail Trigger').item.json.id }}",
"operation": "addLabels"
},
"credentials": {
"gmailOAuth2": {
"id": "FfZDgV0aNlveNxvt",
"name": "Gmail cred"
}
},
"typeVersion": 2.1
},
{
"id": "8fb33be4-21d9-4a49-9f1f-e3c89c49540e",
"name": "Aucune opération, ne rien faire",
"type": "n8n-nodes-base.noOp",
"position": [
384,
304
],
"parameters": {},
"typeVersion": 1
},
{
"id": "9339887b-461b-4a3e-a483-1f29dd446b7a",
"name": "Google Drive Trigger",
"type": "n8n-nodes-base.googleDriveTrigger",
"position": [
-208,
-592
],
"parameters": {
"event": "fileCreated",
"options": {},
"pollTimes": {
"item": [
{
"mode": "everyMinute"
}
]
},
"triggerOn": "specificFolder",
"folderToWatch": {
"__rl": true,
"mode": "list",
"value": "1Z4mmP2gGcUAIHoKzN0Cjuf9r23bCx8fl",
"cachedResultUrl": "https://drive.google.com/drive/folders/1Z4mmP2gGcUAIHoKzN0Cjuf9r23bCx8fl",
"cachedResultName": "n8n"
}
},
"credentials": {
"googleDriveOAuth2Api": {
"id": "ni1eRKNagQs3faSo",
"name": "Google Drive"
}
},
"typeVersion": 1
},
{
"id": "73189044-3324-4dff-a8cc-9174900cc0fb",
"name": "Télécharger le fichier",
"type": "n8n-nodes-base.googleDrive",
"position": [
0,
-592
],
"parameters": {
"fileId": {
"__rl": true,
"mode": "id",
"value": "={{ $json.id }}"
},
"options": {},
"operation": "download"
},
"credentials": {
"googleDriveOAuth2Api": {
"id": "ni1eRKNagQs3faSo",
"name": "Google Drive"
}
},
"typeVersion": 3
},
{
"id": "009d65e5-4f02-460a-a395-2fa8eea7a70b",
"name": "Pinecone Vector Store",
"type": "@n8n/n8n-nodes-langchain.vectorStorePinecone",
"position": [
208,
-592
],
"parameters": {
"mode": "insert",
"options": {
"pineconeNamespace": "FAQ"
},
"pineconeIndex": {
"__rl": true,
"mode": "list",
"value": "n8n",
"cachedResultName": "n8n"
}
},
"credentials": {
"pineconeApi": {
"id": "4rb1dBTjp60vz23a",
"name": "PineconeApi account"
}
},
"typeVersion": 1.3
},
{
"id": "731aa45f-e2d2-405e-aebf-d796830d9ebb",
"name": "Chargeur de Données par Défaut",
"type": "@n8n/n8n-nodes-langchain.documentDefaultDataLoader",
"position": [
336,
-416
],
"parameters": {
"options": {},
"dataType": "binary",
"textSplittingMode": "custom"
},
"typeVersion": 1.1
},
{
"id": "26a54599-e00a-40c9-8b6f-8f98ec1431a7",
"name": "Séparateur de Texte Récurrent par Caractère",
"type": "@n8n/n8n-nodes-langchain.textSplitterRecursiveCharacterTextSplitter",
"position": [
416,
-240
],
"parameters": {
"options": {}
},
"typeVersion": 1
},
{
"id": "f7447b47-e6fa-4a2f-a7c9-c313eea0bcb8",
"name": "Embeddings OpenAI1",
"type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
"position": [
160,
-368
],
"parameters": {
"options": {}
},
"credentials": {
"openAiApi": {
"id": "6ljetIXS9Oig1w9v",
"name": "OpenAi cred"
}
},
"typeVersion": 1.2
},
{
"id": "f0658841-a213-4d9a-b87d-0174f2dc4bfa",
"name": "Note Adhésive1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-304,
32
],
"parameters": {
"width": 256,
"content": "## AI Gmail Customer Support \nThis template auto-replies to customer emails in Gmail using AI + your knowledge base."
},
"typeVersion": 1
},
{
"id": "792141cb-cf13-4515-bd10-db61b9bf479d",
"name": "Gmail Trigger",
"type": "n8n-nodes-base.gmailTrigger",
"position": [
0,
64
],
"parameters": {
"simple": false,
"filters": {},
"options": {},
"pollTimes": {
"item": [
{
"mode": "everyMinute"
}
]
}
},
"credentials": {
"gmailOAuth2": {
"id": "FfZDgV0aNlveNxvt",
"name": "Gmail cred"
}
},
"typeVersion": 1.3
},
{
"id": "a6b06e9a-ef64-4c29-aad8-3346eb1f448b",
"name": "Note Adhésive2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-176,
-336
],
"parameters": {
"color": 4,
"height": 192,
"content": "## Auto Update Knowledge Base \nWhen you add a file to a specific folder in your google drive it automatically update the vector database and add the file to the knowledge base."
},
"typeVersion": 1
},
{
"id": "37d7d970-e076-4eb1-a1e6-62fc155062fc",
"name": "Note Adhésive",
"type": "n8n-nodes-base.stickyNote",
"position": [
-256,
-624
],
"parameters": {
"width": 848,
"height": 528,
"content": ""
},
"typeVersion": 1
},
{
"id": "48575e3f-6579-4a29-a56a-ab0c8c2e6d3e",
"name": "Note Adhésive3",
"type": "n8n-nodes-base.stickyNote",
"position": [
112,
-32
],
"parameters": {
"width": 352,
"height": 80,
"content": "## Classification \nAI checks if the email is customer support or not."
},
"typeVersion": 1
},
{
"id": "7854ddf5-7119-4e0d-abcd-459611f97278",
"name": "OpenAI Chat Model1",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
576,
192
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "6ljetIXS9Oig1w9v",
"name": "OpenAi cred"
}
},
"typeVersion": 1.2
},
{
"id": "5d60f0df-53c7-4a1e-b3bb-c1869dd14401",
"name": "Note Adhésive4",
"type": "n8n-nodes-base.stickyNote",
"position": [
624,
-128
],
"parameters": {
"width": 208,
"height": 96,
"content": "## AI Agent \nSearches your knowledge base and drafts a reply."
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "4c6edfde-4bb9-4b1d-ac1a-a4b62e359bee",
"connections": {
"7157699d-02ec-4d0e-b676-687fb0b25f75": {
"main": [
[
{
"node": "c3810836-c0b5-448b-ab0c-7167b6ba3584",
"type": "main",
"index": 0
}
]
]
},
"73189044-3324-4dff-a8cc-9174900cc0fb": {
"main": [
[
{
"node": "009d65e5-4f02-460a-a395-2fa8eea7a70b",
"type": "main",
"index": 0
}
]
]
},
"792141cb-cf13-4515-bd10-db61b9bf479d": {
"main": [
[
{
"node": "9f52a98d-5268-4e3a-97f3-5b8719e5aaff",
"type": "main",
"index": 0
}
]
]
},
"b58e1ae7-70ab-4aa2-861e-b6177b7f2dc2": {
"ai_tool": [
[
{
"node": "7157699d-02ec-4d0e-b676-687fb0b25f75",
"type": "ai_tool",
"index": 0
}
]
]
},
"9f52a98d-5268-4e3a-97f3-5b8719e5aaff": {
"main": [
[
{
"node": "7157699d-02ec-4d0e-b676-687fb0b25f75",
"type": "main",
"index": 0
}
],
[
{
"node": "8fb33be4-21d9-4a49-9f1f-e3c89c49540e",
"type": "main",
"index": 0
}
]
]
},
"7bfeebf7-120a-4785-a4a5-f6cd2ef764b8": {
"ai_embedding": [
[
{
"node": "b58e1ae7-70ab-4aa2-861e-b6177b7f2dc2",
"type": "ai_embedding",
"index": 0
}
]
]
},
"3ca0071b-686d-4dea-84fd-6ed71bdfa14c": {
"ai_languageModel": [
[
{
"node": "9f52a98d-5268-4e3a-97f3-5b8719e5aaff",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"f7447b47-e6fa-4a2f-a7c9-c313eea0bcb8": {
"ai_embedding": [
[
{
"node": "009d65e5-4f02-460a-a395-2fa8eea7a70b",
"type": "ai_embedding",
"index": 0
}
]
]
},
"7854ddf5-7119-4e0d-abcd-459611f97278": {
"ai_languageModel": [
[
{
"node": "7157699d-02ec-4d0e-b676-687fb0b25f75",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"731aa45f-e2d2-405e-aebf-d796830d9ebb": {
"ai_document": [
[
{
"node": "009d65e5-4f02-460a-a395-2fa8eea7a70b",
"type": "ai_document",
"index": 0
}
]
]
},
"c3810836-c0b5-448b-ab0c-7167b6ba3584": {
"main": [
[
{
"node": "b1ba03dc-9d94-4233-850f-c67586428e74",
"type": "main",
"index": 0
}
]
]
},
"9339887b-461b-4a3e-a483-1f29dd446b7a": {
"main": [
[
{
"node": "73189044-3324-4dff-a8cc-9174900cc0fb",
"type": "main",
"index": 0
}
]
]
},
"26a54599-e00a-40c9-8b6f-8f98ec1431a7": {
"ai_textSplitter": [
[
{
"node": "731aa45f-e2d2-405e-aebf-d796830d9ebb",
"type": "ai_textSplitter",
"index": 0
}
]
]
}
}
}Foire aux questions
Comment utiliser ce workflow ?
Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.
Dans quelles scénarios ce workflow est-il adapté ?
Avancé - Création de contenu, IA Multimodale
Est-ce payant ?
Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.
Workflows recommandés
AI驱动dee-mail分诊与automatique回复系统，intégrationOpenAIagentetGmail
AI驱动dee-mail分诊与automatique回复系统，intégrationOpenAIagentetGmail
If
Set
Gmail
+
If
Set
Gmail
68 NœudsAbdullahi Ahmed
Création de contenu
Support client piloté par l'IA : automatisation des e-mails, base de connaissances et escalade vers un agent humain
AIe-mail支持系统：intégrationGmail、Gemini、GPT-4、SlacketGoogle Sheetsdeflux de travail程
Set
Gmail
Slack
+
Set
Gmail
Slack
26 NœudsDavid Olusola
Gestion des tickets
基于AIdeMISagent
基于AIdegestion信息系统agent
If
Set
Code
+
If
Set
Code
129 NœudsKumar Shivam
Support
Système de réponse automatique par IA pour emails - Agent intelligent RAG pour boîte mail
Système de réponse automatique par IA pour emails - Agent intelligent RAG pour boîte mail
If
Set
Gmail
+
If
Set
Gmail
34 NœudsLukaszB
Support
Répondeur automatique d'e-mails adaptatif (GPT-4, RAG et boucle de rétroaction humaine)
Répondeur automatique adaptatif (GPT-4, RAG et boucle de feedback humaine)
If
Set
Gmail
+
If
Set
Gmail
38 NœudsLeeWei
Création de contenu
Démo avancée de l'AI (présentée à la 14e rencontre des développeurs AI)
Démo avancée IA (présentée à la 14e rencontre des développeurs IA)
If
Code
Gmail
+
If
Code
Gmail
39 NœudsMax Tkacz
Blocs de construction
Informations sur le workflow
Niveau de difficulté
Avancé
Nombre de nœuds21
Catégorie2
Types de nœuds13
Description de la difficulté
Auteur
Yasser Sami
@yassersamiAI Automation Architect building smart workflows with n8n. I help businesses save time by automating processes, connecting apps, and integrating AI. My focus is on creating efficient, reliable systems that streamline operations and reduce manual work.
Liens externes
Voir sur n8n.io →
Partager ce workflow