8
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Gmail-Slack

Avancé

Ceci est uncontenant 18 nœuds.Utilise principalement des nœuds comme If, Gmail, Slack, Switch, Supabase. Système de routage de support par e-mail piloté par l'IA, intégrant Gmail, ChatGPT-4o et Slack

Prérequis
  • •Compte Google et informations d'identification Gmail API
  • •Token Bot Slack ou URL Webhook
  • •URL et Clé API Supabase
  • •Clé API OpenAI

Nœuds utilisés (18)

If
Gmail
Slack
Switch
Supabase
StickyNote
GmailTrigger
OpenAi

Catégorie

-
Aperçu du workflow
Visualisation des connexions entre les nœuds, avec support du zoom et du déplacement
React Flow
Exporter le workflow
Copiez la configuration JSON suivante dans n8n pour importer et utiliser ce workflow
{
  "id": "kKdyG8BnQcQ6re5y",
  "meta": {
    "instanceId": "2732eded2765378f6cf2f5b52f62e7fb00b915b94127de230672cb5f48ab5607"
  },
  "name": "Gmail-Slack",
  "tags": [],
  "nodes": [
    {
      "id": "254da1f8-b8e6-44fb-b526-fa8f4181e3fd",
      "name": "Gmail Trigger",
      "type": "n8n-nodes-base.gmailTrigger",
      "position": [
        -1248,
        144
      ],
      "parameters": {
        "filters": {
          "readStatus": "unread"
        },
        "pollTimes": {
          "item": [
            {
              "mode": "everyMinute"
            }
          ]
        }
      },
      "typeVersion": 1.3
    },
    {
      "id": "a6929e80-8db0-4c8a-83b1-345f68b5d2bc",
      "name": "Envoyer un message",
      "type": "n8n-nodes-base.slack",
      "position": [
        0,
        0
      ],
      "webhookId": "9c5a999f-5d5a-4b88-8ded-b65178719a3f",
      "parameters": {
        "text": "=New support request received from  {{ $('Gmail Trigger').item.json.From }}\nSubject: {{ $('Gmail Trigger').item.json.Subject }}\nContent: {{ $('Gmail Trigger').item.json.snippet }}\n",
        "select": "channel",
        "channelId": {
          "__rl": true,
          "mode": "list",
          "value": "C09EVCZR4P6",
          "cachedResultName": "support"
        },
        "otherOptions": {},
        "authentication": "oAuth2"
      },
      "typeVersion": 2.3
    },
    {
      "id": "5e546936-0738-4260-9d7a-cabdf09869bf",
      "name": "Message a model",
      "type": "@n8n/n8n-nodes-langchain.openAi",
      "position": [
        -560,
        160
      ],
      "parameters": {
        "modelId": {
          "__rl": true,
          "mode": "list",
          "value": "chatgpt-4o-latest",
          "cachedResultName": "CHATGPT-4O-LATEST"
        },
        "options": {},
        "messages": {
          "values": [
            {
              "role": "system",
              "content": "=You are an email triage classifier. Return ONLY a JSON object:\n{\"category\":\"support|new-request|enquiry|general|spam|other\"}"
            },
            {
              "content": "=Subject:  {{ $('Gmail Trigger').item.json.Subject }}\nContent: {{ $('Gmail Trigger').item.json.snippet }}"
            }
          ]
        },
        "jsonOutput": true
      },
      "typeVersion": 1.8
    },
    {
      "id": "bcbca08b-7d32-4f62-b543-bfb4c15e260c",
      "name": "Créer une ligne",
      "type": "n8n-nodes-base.supabase",
      "position": [
        256,
        160
      ],
      "parameters": {
        "tableId": "threads",
        "fieldsUi": {
          "fieldValues": [
            {
              "fieldId": "thread_id",
              "fieldValue": "={{ $('Gmail Trigger').item.json.threadId }}"
            },
            {
              "fieldId": "first_message_id",
              "fieldValue": "={{ $('Gmail Trigger').item.json.id }}"
            },
            {
              "fieldId": "from_addr",
              "fieldValue": "={{ $('Gmail Trigger').item.json.From }}"
            },
            {
              "fieldId": "subject",
              "fieldValue": "={{ $('Gmail Trigger').item.json.Subject }}"
            }
          ]
        }
      },
      "typeVersion": 1
    },
    {
      "id": "a3a48ec5-5578-43f7-ae99-3c6785f090f7",
      "name": "Obtenir une ligne",
      "type": "n8n-nodes-base.supabase",
      "position": [
        -1040,
        144
      ],
      "parameters": {
        "filters": {
          "conditions": [
            {
              "keyName": "thread_id",
              "keyValue": "={{ $json.threadId }}"
            }
          ]
        },
        "tableId": "threads",
        "operation": "get"
      },
      "typeVersion": 1,
      "alwaysOutputData": true
    },
    {
      "id": "fcae3538-c417-4f84-ac3b-f95bcc7fb4e5",
      "name": "If",
      "type": "n8n-nodes-base.if",
      "position": [
        -832,
        144
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "7ff63d14-3ae6-4fa1-bfc4-dfa9df41b74f",
              "operator": {
                "type": "string",
                "operation": "notEmpty",
                "singleValue": true
              },
              "leftValue": "={{ $json.thread_id }}",
              "rightValue": ""
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "6c8fbfa6-e0e1-461f-8c53-c2741e36090b",
      "name": "Switch",
      "type": "n8n-nodes-base.switch",
      "position": [
        -208,
        160
      ],
      "parameters": {
        "rules": {
          "values": [
            {
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "7f361c76-9d64-4100-92f2-3176a77539ed",
                    "operator": {
                      "type": "string",
                      "operation": "equals"
                    },
                    "leftValue": "={{ $json.message.content.category }}",
                    "rightValue": "support"
                  }
                ]
              }
            },
            {
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "0996814e-5fd0-480f-92e1-9bb8b52d6649",
                    "operator": {
                      "name": "filter.operator.equals",
                      "type": "string",
                      "operation": "equals"
                    },
                    "leftValue": "={{ $json.message.content.category }}",
                    "rightValue": "new-request"
                  }
                ]
              }
            }
          ]
        },
        "options": {}
      },
      "typeVersion": 3.2
    },
    {
      "id": "34441930-fdd6-49dd-8b04-f43f9f6831c9",
      "name": "Marquer un message comme lu",
      "type": "n8n-nodes-base.gmail",
      "position": [
        464,
        160
      ],
      "webhookId": "1d2a44fd-2cb2-4df6-a13b-2de752c6728b",
      "parameters": {
        "messageId": "={{ $('Gmail Trigger').item.json.id }}",
        "operation": "markAsRead"
      },
      "typeVersion": 2.1
    },
    {
      "id": "92d379d7-81e2-41d5-a927-1a8d3ad314ab",
      "name": "Note adhésive",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1328,
        -80
      ],
      "parameters": {
        "color": 4,
        "width": 224,
        "height": 192,
        "content": "## 1. Gmail Trigger\n📬 Triggers whenever a new unread email arrives in the connected Gmail inbox.\n\n➡️ Sends email data (From, Subject, Snippet, Thread ID, etc.) to the next node."
      },
      "typeVersion": 1
    },
    {
      "id": "14d334bf-cc9d-414a-a026-833ad0e00bd1",
      "name": "Note adhésive1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1088,
        -48
      ],
      "parameters": {
        "content": "## 2. Get a row (Supabase) \n🔍 Checks Supabase table “threads” to see if this email thread already exists."
      },
      "typeVersion": 1
    },
    {
      "id": "d941485f-c582-450d-a55e-364dbeda6127",
      "name": "Note adhésive2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -832,
        -48
      ],
      "parameters": {
        "color": 2,
        "content": "## 3. IF Node\n❓Decision point:\n\t•\tIf thread exists, stop (no duplicate processing).\n\t•\tIf thread does not exist, continue workflow."
      },
      "typeVersion": 1
    },
    {
      "id": "ad5020dc-fe2a-46b1-b179-4f5dd0f20668",
      "name": "Note adhésive3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -576,
        -80
      ],
      "parameters": {
        "color": 4,
        "width": 256,
        "height": 192,
        "content": "## 4. Message a Model (OpenAI)\n🧠 Sends the email subject and snippet to ChatGPT (4o) to classify the email into a category:\nsupport | new-request | enquiry | general | spam | other"
      },
      "typeVersion": 1
    },
    {
      "id": "4cf815f4-70ca-4bd9-a2ee-af021df944a6",
      "name": "Note adhésive4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -304,
        -80
      ],
      "parameters": {
        "color": 6,
        "height": 192,
        "content": "## 5. Switch\n🔀 Routes the email based on the category returned by ChatGPT:\n\t•\tIf “support” → send to #support channel.\n\t•\tIf “new-request” → send to #new-requests channel.\n"
      },
      "typeVersion": 1
    },
    {
      "id": "b8f9c6ea-61a9-4be2-a4a0-29d90caa8cf6",
      "name": "Envoyer un message 2",
      "type": "n8n-nodes-base.slack",
      "position": [
        0,
        256
      ],
      "webhookId": "10c32a83-bd30-4296-82af-1b001bdeac92",
      "parameters": {
        "text": "=New request received from  {{ $('Gmail Trigger').item.json.From }} Subject: {{ $('Gmail Trigger').item.json.Subject }} Content: {{ $('Gmail Trigger').item.json.snippet }}",
        "select": "channel",
        "channelId": {
          "__rl": true,
          "mode": "list",
          "value": "C09EQ9Q1Z3R",
          "cachedResultName": "new-requests"
        },
        "otherOptions": {},
        "authentication": "oAuth2"
      },
      "typeVersion": 2.3
    },
    {
      "id": "3fe1a77a-3feb-49a6-8941-1ab666bf6cc5",
      "name": "Note adhésive5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -48,
        -240
      ],
      "parameters": {
        "color": 4,
        "height": 208,
        "content": "## 6. Send a Message (Slack)\n💬 Posts formatted message in the #support Slack channel:\n\n“New support request received from [email]. Subject: […]. Content: […]”"
      },
      "typeVersion": 1
    },
    {
      "id": "3f4a8b97-9b38-4de8-8a51-e023b43a493f",
      "name": "Note adhésive6",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -32,
        416
      ],
      "parameters": {
        "color": 4,
        "width": 256,
        "height": 208,
        "content": "## 7. Send a Message 2 (Slack)\n💬 Posts formatted message in the #new-requests Slack channel:\n\n“New request received from [email]. Subject: […]. Content: […]”"
      },
      "typeVersion": 1
    },
    {
      "id": "5a3324e6-ab62-465d-8854-54c2cf59098d",
      "name": "Note adhésive7",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        208,
        -64
      ],
      "parameters": {
        "color": 5,
        "height": 192,
        "content": "## 8. Create a Row (Supabase)\n🗃️ Adds a new record in the “threads” table:\nStores thread_id, first_message_id, from_addr, subject for future deduplication."
      },
      "typeVersion": 1
    },
    {
      "id": "665325de-a9fb-4440-95b0-a1c197d79053",
      "name": "Note adhésive8",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        464,
        -32
      ],
      "parameters": {
        "color": 7,
        "content": "## 9. Mark a Message as Read (Gmail)\n✅ Marks the email as read in Gmail once it’s processed and saved."
      },
      "typeVersion": 1
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "04bdb1d8-234b-4623-a56c-f4c3593910c6",
  "connections": {
    "fcae3538-c417-4f84-ac3b-f95bcc7fb4e5": {
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    },
    "6c8fbfa6-e0e1-461f-8c53-c2741e36090b": {
      "main": [
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    "a3a48ec5-5578-43f7-ae99-3c6785f090f7": {
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    "bcbca08b-7d32-4f62-b543-bfb4c15e260c": {
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    "254da1f8-b8e6-44fb-b526-fa8f4181e3fd": {
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    "b8f9c6ea-61a9-4be2-a4a0-29d90caa8cf6": {
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  }
}
Foire aux questions

Comment utiliser ce workflow ?

Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.

Dans quelles scénarios ce workflow est-il adapté ?

Avancé

Est-ce payant ?

Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.

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Niveau de difficulté
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Nombre de nœuds18
Catégorie-
Types de nœuds8
Description de la difficulté

Adapté aux utilisateurs avancés, avec des workflows complexes contenant 16+ nœuds

Auteur
Bohdan Saranchuk

Bohdan Saranchuk

@bosar

Automation consultant and founder of Bosar Agency. I help businesses integrate AI and automation into their workflows using tools like n8n, OpenAI, and custom-built solutions.

Liens externes
Voir sur n8n.io →

Partager ce workflow

Catégories

IA Multimodale
1540
Intelligence Artificielle
1108
Création de contenu
695
Résumé IA
516
Marketing
419
Chatbot IA
251
Ingénierie
241
Étude de marché
203
Divers
193
Autres
176
Ventes
162
Opérations IT
156
Extraction de documents
147
RAG IA
146
Blocs de construction
144
Réseaux sociaux
137
Génération de leads
125
Productivité personnelle
117
DevOps
111
Ressources Humaines
101
Support
97
Nurturing de leads
87
CRM
82
Finance
81
Produit
77
Chatbot de support
76
Design
70
Gestion des tickets
67
Opérations de sécurité
57
Traitement des factures
53
Trading crypto
49
Gestion de fichiers
39
Gestion de projet
35
Wiki interne
32

Catégories: 34