TwilioとRedisを使用して、顧客チャット体験をメッセージバッファリングで強化する

上級

これはSupport, Product, AI分野の自動化ワークフローで、18個のノードを含みます。主にIf, Set, Wait, Redis, Twilioなどのノードを使用、AI技術を活用したスマート自動化を実現。 TwilioとRedisを使用して顧客チャット体験を強化

前提条件
  • Redisサーバー接続情報
  • OpenAI API Key
ワークフロープレビュー
ノード接続関係を可視化、ズームとパンをサポート
ワークフローをエクスポート
以下のJSON設定をn8nにインポートして、このワークフローを使用できます
{
  "meta": {
    "instanceId": "26ba763460b97c249b82942b23b6384876dfeb9327513332e743c5f6219c2b8e"
  },
  "nodes": [
    {
      "id": "d61d8ff3-532a-4b0d-a5a7-e02d2e79ddce",
      "name": "OpenAI チャットモデル",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        2660,
        480
      ],
      "parameters": {
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "8gccIjcuf3gvaoEr",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "b6d5c1cf-b4a1-4901-b001-0c375747ee63",
      "name": "操作なし, do nothing",
      "type": "n8n-nodes-base.noOp",
      "position": [
        1660,
        520
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "f4e08e32-bb96-4b5d-852e-26ad6fec3c8c",
      "name": "Add to Messages Stack",
      "type": "n8n-nodes-base.redis",
      "position": [
        1340,
        200
      ],
      "parameters": {
        "list": "=chat-buffer:{{ $json.From }}",
        "tail": true,
        "operation": "push",
        "messageData": "={{ $json.Body }}"
      },
      "credentials": {
        "redis": {
          "id": "zU4DA70qSDrZM1El",
          "name": "Redis account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "181ae99e-ebe7-4e99-b5a5-999acc249621",
      "name": "Should Continue?",
      "type": "n8n-nodes-base.if",
      "position": [
        1660,
        360
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "ec39573f-f92a-4fe4-a832-0a137de8e7d0",
              "operator": {
                "type": "string",
                "operation": "equals"
              },
              "leftValue": "={{ $('Get Latest Message Stack').item.json.messages.last() }}",
              "rightValue": "={{ $('Twilio Trigger').item.json.Body }}"
            }
          ]
        }
      },
      "typeVersion": 2
    },
    {
      "id": "640c63ca-2798-48a9-8484-b834c1a36301",
      "name": "ウィンドウバッファメモリ",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "position": [
        2780,
        480
      ],
      "parameters": {
        "sessionKey": "=chat-debouncer:{{ $('Twilio Trigger').item.json.From }}",
        "sessionIdType": "customKey"
      },
      "typeVersion": 1.2
    },
    {
      "id": "123c35c5-f7b2-4b4d-b220-0e5273e25115",
      "name": "Twilio Trigger",
      "type": "n8n-nodes-base.twilioTrigger",
      "position": [
        940,
        360
      ],
      "webhookId": "0ca3da0e-e4e1-4e94-8380-06207bf9b429",
      "parameters": {
        "updates": [
          "com.twilio.messaging.inbound-message.received"
        ]
      },
      "credentials": {
        "twilioApi": {
          "id": "TJv4H4lXxPCLZT50",
          "name": "Twilio account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "f4e86455-7f4d-4401-8f61-a859be1433a9",
      "name": "Get Latest Message Stack",
      "type": "n8n-nodes-base.redis",
      "position": [
        1500,
        360
      ],
      "parameters": {
        "key": "=chat-buffer:{{ $json.From }}",
        "keyType": "list",
        "options": {},
        "operation": "get",
        "propertyName": "messages"
      },
      "credentials": {
        "redis": {
          "id": "zU4DA70qSDrZM1El",
          "name": "Redis account"
        }
      },
      "typeVersion": 1,
      "alwaysOutputData": false
    },
    {
      "id": "02f8e7f5-12b4-4a5a-9ce9-5f0558e447aa",
      "name": "付箋",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1232.162872321277,
        -50.203627749982275
      ],
      "parameters": {
        "color": 7,
        "width": 632.8309394802918,
        "height": 766.7069233634998,
        "content": "## Step 2. Buffer Incoming Messages\n[Learn more about using Redis](https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.redis)\n\n* New messages are captured into a list.\n* After X seconds, we get a fresh copy of this list\n* If the last message on the list is the same as the incoming message, then we know no new follow-on messages were sent within the last 5 seconds. Hence the user should be waiting and it is safe to reply.\n* But if the reverse is true, then we will abort the execution here."
      },
      "typeVersion": 1
    },
    {
      "id": "311c0d69-a735-4435-91b6-e80bf7d4c012",
      "name": "Send Reply",
      "type": "n8n-nodes-base.twilio",
      "position": [
        3000,
        320
      ],
      "parameters": {
        "to": "={{ $('Twilio Trigger').item.json.From }}",
        "from": "={{ $('Twilio Trigger').item.json.To }}",
        "message": "={{ $json.output }}",
        "options": {}
      },
      "credentials": {
        "twilioApi": {
          "id": "TJv4H4lXxPCLZT50",
          "name": "Twilio account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "c0e0cd08-66e3-4ca3-9441-8436c0d9e664",
      "name": "待機 5 seconds",
      "type": "n8n-nodes-base.wait",
      "position": [
        1340,
        360
      ],
      "webhookId": "d486979c-8074-4ecb-958e-fcb24455086b",
      "parameters": {},
      "typeVersion": 1.1
    },
    {
      "id": "c7959fa2-69a5-46b4-8e67-1ef824860f4e",
      "name": "Get Chat History",
      "type": "@n8n/n8n-nodes-langchain.memoryManager",
      "position": [
        2000,
        280
      ],
      "parameters": {
        "options": {
          "groupMessages": true
        }
      },
      "typeVersion": 1.1
    },
    {
      "id": "55933c54-5546-4770-8b36-a31496163528",
      "name": "ウィンドウバッファメモリ1",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "position": [
        2000,
        420
      ],
      "parameters": {
        "sessionKey": "=chat-debouncer:{{ $('Twilio Trigger').item.json.From }}",
        "sessionIdType": "customKey"
      },
      "typeVersion": 1.2
    },
    {
      "id": "459c0181-d239-4eec-88b6-c9603868d518",
      "name": "付箋1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        774.3250485705519,
        198.07493876489747
      ],
      "parameters": {
        "color": 7,
        "width": 431.1629802181097,
        "height": 357.49804533541777,
        "content": "## Step 1. Listen for Twilio Messages\n[Read more about Twilio Trigger](https://docs.n8n.io/integrations/builtin/trigger-nodes/n8n-nodes-base.twiliotrigger)\n\nIn this example, we'll use the sender's phone number as the session ID. This will be important in retrieving chat history."
      },
      "typeVersion": 1
    },
    {
      "id": "e06313a9-066a-4387-a36c-a6c6ff57d6f9",
      "name": "付箋2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1900,
        80
      ],
      "parameters": {
        "color": 7,
        "width": 618.970917763344,
        "height": 501.77420646931444,
        "content": "## Step 3. Get Messages Since Last Reply\n[Read more about using Chat Memory](https://docs.n8n.io/integrations/builtin/cluster-nodes/sub-nodes/n8n-nodes-langchain.memorymanager)\n\nOnce conditions are met and we allow the agent to reply, we'll need to find the bot's last reply and work out the buffer of user messages since then. We can do this by looking using chat memory and comparing this to the latest message in our redis messages stack."
      },
      "typeVersion": 1
    },
    {
      "id": "601a71f6-c6f8-4b73-98c7-cfa11b1facaa",
      "name": "Get Messages Buffer",
      "type": "n8n-nodes-base.set",
      "position": [
        2320,
        280
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "01434acb-c224-46d2-99b0-7a81a2bb50c5",
              "name": "messages",
              "type": "string",
              "value": "={{\n$('Get Latest Message Stack').item.json.messages\n  .slice(\n    $('Get Latest Message Stack').item.json.messages.lastIndexOf(\n      $('Get Chat History').item.json.messages.last().human\n      || $('Twilio Trigger').item.json.chatInput\n    ),\n    $('Get Latest Message Stack').item.json.messages.length\n  )\n  .join('\\n')\n}}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "9e49f2de-89e6-4152-8e9c-ed47c5fc4654",
      "name": "付箋3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        2549,
        120
      ],
      "parameters": {
        "color": 7,
        "width": 670.2274698011594,
        "height": 522.5993538768389,
        "content": "## Step 4. Send Single Agent Reply For Many Messages\n[Learn more about using AI Agents](https://docs.n8n.io/integrations/builtin/cluster-nodes/root-nodes/n8n-nodes-langchain.agent)\n\nFinally, our buffered messages are sent to the AI Agent that can formulate a single response for all. This could potentially improve the conversation experience if the chat interaction is naturally more rapid and spontaneous. A drawback however is that responses could be feel much slower - tweak the wait threshold to suit your needs!"
      },
      "typeVersion": 1
    },
    {
      "id": "be13c74a-467c-4ab1-acca-44878c68dba4",
      "name": "付箋4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        380,
        80
      ],
      "parameters": {
        "width": 375.55385425077225,
        "height": 486.69228315530853,
        "content": "## Try It Out!\n### This workflow demonstrates a simple approach to stagger an AI Agent's reply if users often send in a sequence of partial messages and in short bursts.\n\n* Twilio webhook receives user's messages which are recorded in a message stack powered by Redis.\n* The execution is immediately paused for 5 seconds and then another check is done against the message stack for the latest message.\n* The purpose of this check lets use know if the user is sending more messages or if they are waiting for a reply.\n* The execution is aborted if the latest message on the stack differs from the incoming message and continues if they are the same.\n* For the latter, the agent receives buffered messages and is able to respond to all in a single reply."
      },
      "typeVersion": 1
    },
    {
      "id": "334d38e1-ec16-46f2-a57d-bf531adb8d3d",
      "name": "AI エージェント",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        2660,
        320
      ],
      "parameters": {
        "text": "={{ $json.messages }}",
        "agent": "conversationalAgent",
        "options": {},
        "promptType": "define"
      },
      "typeVersion": 1.6
    }
  ],
  "pinData": {},
  "connections": {
    "AI Agent": {
      "main": [
        [
          {
            "node": "311c0d69-a735-4435-91b6-e80bf7d4c012",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "123c35c5-f7b2-4b4d-b220-0e5273e25115": {
      "main": [
        [
          {
            "node": "f4e08e32-bb96-4b5d-852e-26ad6fec3c8c",
            "type": "main",
            "index": 0
          },
          {
            "node": "Wait 5 seconds",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Wait 5 seconds": {
      "main": [
        [
          {
            "node": "f4e86455-7f4d-4401-8f61-a859be1433a9",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "c7959fa2-69a5-46b4-8e67-1ef824860f4e": {
      "main": [
        [
          {
            "node": "601a71f6-c6f8-4b73-98c7-cfa11b1facaa",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "181ae99e-ebe7-4e99-b5a5-999acc249621": {
      "main": [
        [
          {
            "node": "c7959fa2-69a5-46b4-8e67-1ef824860f4e",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "No Operation, do nothing",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model": {
      "ai_languageModel": [
        [
          {
            "node": "AI Agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "601a71f6-c6f8-4b73-98c7-cfa11b1facaa": {
      "main": [
        [
          {
            "node": "AI Agent",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Window Buffer Memory": {
      "ai_memory": [
        [
          {
            "node": "AI Agent",
            "type": "ai_memory",
            "index": 0
          }
        ]
      ]
    },
    "Window Buffer Memory1": {
      "ai_memory": [
        [
          {
            "node": "c7959fa2-69a5-46b4-8e67-1ef824860f4e",
            "type": "ai_memory",
            "index": 0
          }
        ]
      ]
    },
    "f4e86455-7f4d-4401-8f61-a859be1433a9": {
      "main": [
        [
          {
            "node": "181ae99e-ebe7-4e99-b5a5-999acc249621",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}
よくある質問

このワークフローの使い方は?

上記のJSON設定コードをコピーし、n8nインスタンスで新しいワークフローを作成して「JSONからインポート」を選択、設定を貼り付けて認証情報を必要に応じて変更してください。

このワークフローはどんな場面に適していますか?

上級 - サポート, プロダクト, 人工知能

有料ですか?

このワークフローは完全無料です。ただし、ワークフローで使用するサードパーティサービス(OpenAI APIなど)は別途料金が発生する場合があります。

ワークフロー情報
難易度
上級
ノード数18
カテゴリー3
ノードタイプ12
難易度説明

上級者向け、16ノード以上の複雑なワークフロー

作成者
Jimleuk

Jimleuk

@jimleuk

Freelance consultant based in the UK specialising in AI-powered automations. I work with select clients tackling their most challenging projects. For business enquiries, send me an email at hello@jimle.uk LinkedIn: https://www.linkedin.com/in/jimleuk/ X/Twitter: https://x.com/jimle_uk

外部リンク
n8n.ioで表示

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カテゴリー

カテゴリー: 34