Gmailのサポートリクエストメッセージを読み取り、自動のにLinear課題を作成する

中級

これはSupport, AI分野の自動化ワークフローで、13個のノードを含みます。主にGmail, Linear, Markdown, ScheduleTrigger, RemoveDuplicatesなどのノードを使用、AI技術を活用したスマート自動化を実現。 GmailのサポートリクエストメッセージからLinearのIssueを自動のに作成

前提条件
  • Googleアカウント + Gmail API認証情報
  • OpenAI API Key
ワークフロープレビュー
ノード接続関係を可視化、ズームとパンをサポート
ワークフローをエクスポート
以下のJSON設定をn8nにインポートして、このワークフローを使用できます
{
  "meta": {
    "instanceId": "408f9fb9940c3cb18ffdef0e0150fe342d6e655c3a9fac21f0f644e8bedabcd9",
    "templateCredsSetupCompleted": true
  },
  "nodes": [
    {
      "id": "1c583599-826d-4a02-bfd9-f22f020f4af7",
      "name": "スケジュールトリガー",
      "type": "n8n-nodes-base.scheduleTrigger",
      "position": [
        -640,
        -140
      ],
      "parameters": {
        "rule": {
          "interval": [
            {
              "field": "hours"
            }
          ]
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "aaddc5fd-4b05-4ee2-9f71-222b14fb05d6",
      "name": "OpenAI Chat Model",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        280,
        40
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "8gccIjcuf3gvaoEr",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "cd2a47fb-3e04-464d-bcac-00e84952d72c",
      "name": "構造化出力パーサー",
      "type": "@n8n/n8n-nodes-langchain.outputParserStructured",
      "position": [
        480,
        40
      ],
      "parameters": {
        "schemaType": "manual",
        "inputSchema": "{\n  \"type\": \"object\",\n  \"properties\": {\n    \"labels\": {\n      \"type\": \"array\",\n      \"items\": { \"type\": \"string\" }\n    },\n    \"priority\": { \"type\": \"number\" },\n    \"summary\": { \"type\": \"string\" },\n    \"description\": { \"type\": \"string\" }\n  }\n}"
      },
      "typeVersion": 1.2
    },
    {
      "id": "48234689-66fd-4a5e-b940-5e6e07a95ad9",
      "name": "付箋1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        0,
        -340
      ],
      "parameters": {
        "color": 7,
        "width": 700,
        "height": 540,
        "content": "## 2. Automate Generation and Triaging of Ticket\n[Read more about the Basic LLM node](https://docs.n8n.io/integrations/builtin/cluster-nodes/root-nodes/n8n-nodes-langchain.chainllm)\n\nNew tickets always need to be properly labelled and prioritised but it's not always possible to get to update all incoming tickets if you're light on hands. Using an AI is a great use-case for triaging of tickets as its contextual understanding helps automates this step."
      },
      "typeVersion": 1
    },
    {
      "id": "c25fd99f-4898-479f-bf63-a79c3ca084fc",
      "name": "Markdown",
      "type": "n8n-nodes-base.markdown",
      "position": [
        100,
        -140
      ],
      "parameters": {
        "html": "={{ $json.html }}",
        "options": {}
      },
      "typeVersion": 1
    },
    {
      "id": "b27f5e33-d149-4395-84b2-e1e1070c8a0b",
      "name": "既読にする",
      "type": "n8n-nodes-base.removeDuplicates",
      "position": [
        -220,
        -140
      ],
      "parameters": {
        "options": {},
        "operation": "removeItemsSeenInPreviousExecutions",
        "dedupeValue": "={{ $json.id }}"
      },
      "typeVersion": 2
    },
    {
      "id": "e282e452-0dbb-4d00-b319-13840264feda",
      "name": "付箋",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -740,
        -340
      ],
      "parameters": {
        "color": 7,
        "width": 720,
        "height": 540,
        "content": "## 1. Watch Gmail Inbox for Support Emails\n[Learn more about the Gmail node](https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.gmail/)\n\n**This template assumes a group email specifically for support tickets!** If you have a general inbox, you may need to classify and filter each message which might become costly. The \"remove duplicates\" node (ie. \"Mark as seen\") ensures we only process each email exactly once."
      },
      "typeVersion": 1
    },
    {
      "id": "d43db00e-bfd4-4b18-ad33-4bccb3373d09",
      "name": "付箋2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        720,
        -340
      ],
      "parameters": {
        "color": 7,
        "width": 460,
        "height": 440,
        "content": "## 3. Create Issue in Linear.App\n[Read more about the Linear.App node](https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.linear)\n\nThis is only a simple example to create an issue in Linear.App but easily extendable to add much more!"
      },
      "typeVersion": 1
    },
    {
      "id": "13f657aa-5af1-4af4-af04-f81a13d2ce29",
      "name": "付箋3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1160,
        -720
      ],
      "parameters": {
        "width": 380,
        "height": 940,
        "content": "## Try It Out!\n### This n8n template watches a Gmail inbox for support messages and creates an equivalent issue item in Linear.\n\n### How it works\n* A scheduled trigger fetches recent Gmail messages from the inbox which collects support requests.\n* These support requests are filtered to ensure they are only processed once and their HTML body is converted to markdown for easier parsing.\n* Each support request is then triaged via an AI Agent which adds appropriate labels, assesses priority and summarises a title and description of the original request.\n* Finally, the AI generated values are used to create an issue in Linear to be actioned.\n\n### How to use\n* Ensure the messages fetched are solely support requests otherwise you'll need to classify messages before processing them.\n* Specify the labels and priorities to use in the system prompt of the AI agent.\n\n### Requirements\n* Gmail for incoming support messages\n* OpenAI for LLM\n* Linear for issue management\n\n### Customising this workflow\n* Consider automating more steps after the issue is created such as attempting issue resolution or capacity planning.\n\n\n### Need Help?\nJoin the [Discord](https://discord.com/invite/XPKeKXeB7d) or ask in the [Forum](https://community.n8n.io/)!\n\nHappy Hacking!"
      },
      "typeVersion": 1
    },
    {
      "id": "684a5300-41c9-4ec4-8780-d1797e4dcfa2",
      "name": "サポートリクエストからの課題生成",
      "type": "@n8n/n8n-nodes-langchain.chainLlm",
      "position": [
        300,
        -140
      ],
      "parameters": {
        "text": "=Reported by {{ $json.from.value[0].name }} <{{ $json.from.value[0].address }}>\nReported at: {{ $now.toISO() }}\nSummary: {{ $json.subject }}\nDescription:\n{{ $json.data.replaceAll('\\n', ' ') }}",
        "messages": {
          "messageValues": [
            {
              "message": "=Your are Issues triage assistant who's task is to\n1) classify and label the given issue.\n2) Prioritise the given issue.\n3) Rewrite the issue summary and description.\n\n## Labels\nUse one or more labels.\n* Technical\n* Account\n* Access\n* Billing\n* Product\n* Training\n* Feedback\n* Complaints\n* Security\n* Privacy\n\n## Priority\n* 1 - highest\n* 2 - high\n* 3 - medium\n* 4 - low\n* 5 - lowest\n\n## Write Summary and Description\n* Remove emotional and anedotal phrases or information\n* Keep to the facts of the matter\n* Highlight what was attempted and is/was failing"
            }
          ]
        },
        "promptType": "define",
        "hasOutputParser": true
      },
      "typeVersion": 1.6
    },
    {
      "id": "50aa5f53-680a-4518-a3a5-b97c3bd82af3",
      "name": "最近のメッセージ取得",
      "type": "n8n-nodes-base.gmail",
      "position": [
        -440,
        -140
      ],
      "webhookId": "f3528949-056d-4013-ab62-9694e72b38cd",
      "parameters": {
        "limit": 1,
        "simple": false,
        "filters": {
          "q": "to:support@example.com"
        },
        "options": {},
        "operation": "getAll"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "Sf5Gfl9NiFTNXFWb",
          "name": "Gmail account"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "a7a41e51-3852-43f3-98b9-d67bab4f8e41",
      "name": "Linear.Appでの課題作成",
      "type": "n8n-nodes-base.linear",
      "position": [
        900,
        -140
      ],
      "parameters": {
        "title": "={{ $json.output.summary }}",
        "teamId": "1c721608-321d-4132-ac32-6e92d04bb487",
        "additionalFields": {
          "stateId": "92962324-3d1f-4cf8-993b-0c982cc95245",
          "priorityId": "={{ $json.output.priority ?? 3 }}",
          "description": "={{ $json.output.description }}\n\n{{ $json.output.labels.map(label => `#${label}`).join(' ') }}"
        }
      },
      "credentials": {
        "linearApi": {
          "id": "Nn0F7T9FtvRUtEbe",
          "name": "Linear account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "4593cd01-8fa3-4828-ba77-21082a2f31fb",
      "name": "付箋4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -500,
        40
      ],
      "parameters": {
        "color": 5,
        "height": 120,
        "content": "### Gmail Filters\nHere we're using the filter `to:support@example.com` to capture support requests."
      },
      "typeVersion": 1
    }
  ],
  "pinData": {},
  "connections": {
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    "1c583599-826d-4a02-bfd9-f22f020f4af7": {
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    "aaddc5fd-4b05-4ee2-9f71-222b14fb05d6": {
      "ai_languageModel": [
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            "type": "ai_languageModel",
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    "cd2a47fb-3e04-464d-bcac-00e84952d72c": {
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  }
}
よくある質問

このワークフローの使い方は?

上記のJSON設定コードをコピーし、n8nインスタンスで新しいワークフローを作成して「JSONからインポート」を選択、設定を貼り付けて認証情報を必要に応じて変更してください。

このワークフローはどんな場面に適していますか?

中級 - サポート, 人工知能

有料ですか?

このワークフローは完全無料です。ただし、ワークフローで使用するサードパーティサービス(OpenAI APIなど)は別途料金が発生する場合があります。

ワークフロー情報
難易度
中級
ノード数13
カテゴリー2
ノードタイプ9
難易度説明

経験者向け、6-15ノードの中程度の複雑さのワークフロー

作成者
Jimleuk

Jimleuk

@jimleuk

Freelance consultant based in the UK specialising in AI-powered automations. I work with select clients tackling their most challenging projects. For business enquiries, send me an email at hello@jimle.uk LinkedIn: https://www.linkedin.com/in/jimleuk/ X/Twitter: https://x.com/jimle_uk

外部リンク
n8n.ioで表示

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カテゴリー

カテゴリー: 34