Voiceflow, Google Calendar 및 RAG을 사용하여 채팅 로봇, 음성 대리자 및 전화 대리자를 구축
고급
이것은AI분야의자동화 워크플로우로, 34개의 노드를 포함합니다.주로 Set, Webhook, GoogleDrive, HttpRequest, ManualTrigger 등의 노드를 사용하며인공지능 기술을 결합하여 스마트 자동화를 구현합니다. 사용법 Voiceflow, Google Calendar 및 RAG를 사용하여 채팅 로봇, 음성 및 전화 대리인 구축
사전 요구사항
- •HTTP Webhook 엔드포인트(n8n이 자동으로 생성)
- •Google Drive API 인증 정보
- •대상 API의 인증 정보가 필요할 수 있음
- •OpenAI API Key
- •Qdrant 서버 연결 정보
사용된 노드 (34)
카테고리
워크플로우 미리보기
노드 연결 관계를 시각적으로 표시하며, 확대/축소 및 이동을 지원합니다
워크플로우 내보내기
다음 JSON 구성을 복사하여 n8n에 가져오면 이 워크플로우를 사용할 수 있습니다
{
"id": "MMDt8lGtac2oU8nI",
"meta": {
"instanceId": "a4bfc93e975ca233ac45ed7c9227d84cf5a2329310525917adaf3312e10d5462",
"templateCredsSetupCompleted": true
},
"name": "Build a Chatbot, Voice Agent and Phone Agent with Voiceflow, Google Calendar and RAG",
"tags": [],
"nodes": [
{
"id": "20605948-5277-4fd7-9ba0-63f645bf2dcc",
"name": "n8n_order",
"type": "n8n-nodes-base.webhook",
"position": [
-340,
-140
],
"webhookId": "9ff7a394-5b4b-4790-a96b-c41c4ba27fa5",
"parameters": {
"path": "9ff7a394-5b4b-4790-a96b-c41c4ba27fa5",
"options": {},
"responseMode": "responseNode"
},
"typeVersion": 2
},
{
"id": "9ef7971e-f679-4d5e-b347-3238d51a06d6",
"name": "Google Calendar",
"type": "n8n-nodes-base.googleCalendar",
"position": [
300,
280
],
"parameters": {
"end": "={{ $json.output.end }}",
"start": "={{ $json.output.start }}",
"calendar": {
"__rl": true,
"mode": "list",
"value": "info@n3w.it",
"cachedResultName": "info@n3w.it"
},
"additionalFields": {
"summary": "=Event title with {{ $('n8n_appointment').item.json.query.Email }}",
"description": "Event description"
}
},
"credentials": {
"googleCalendarOAuth2Api": {
"id": "8RFK3u13g2PJEGa9",
"name": "Google Calendar account"
}
},
"typeVersion": 1.3
},
{
"id": "17b9f162-c4a3-43ec-b640-a68ebc67b0c9",
"name": "OpenAI Chat Model3",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-120,
480
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "4zwP0MSr8zkNvvV9",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "5b40db3c-6c98-4fea-9c3b-98ba7e13bc30",
"name": "콘서트 시작 날짜",
"type": "@n8n/n8n-nodes-langchain.chainLlm",
"position": [
-80,
280
],
"parameters": {
"text": "=Convert this date to a compatible format for Google Calendar APIs for the start date, and for the end date add 1 hour to the start date.\n\nHere is the start date:\n{{ $json.query.Appointment_date }}",
"promptType": "define",
"hasOutputParser": true
},
"typeVersion": 1.6
},
{
"id": "8931d21a-7c30-40ae-b0b0-1f5f6868b3a3",
"name": "n8n_appointment",
"type": "n8n-nodes-base.webhook",
"position": [
-340,
280
],
"webhookId": "f5edfe92-649b-40da-ab35-f818ccb55ad4",
"parameters": {
"path": "f5edfe92-649b-40da-ab35-f818ccb55ad4",
"options": {},
"responseMode": "responseNode"
},
"typeVersion": 2
},
{
"id": "fa3e66ca-de09-496b-be14-483b33386e07",
"name": "Qdrant Vector Store 검색",
"type": "@n8n/n8n-nodes-langchain.vectorStoreQdrant",
"position": [
20,
1280
],
"parameters": {
"options": {},
"qdrantCollection": {
"__rl": true,
"mode": "list",
"value": "scarperia",
"cachedResultName": "scarperia"
}
},
"credentials": {
"qdrantApi": {
"id": "iyQ6MQiVaF3VMBmt",
"name": "QdrantApi account"
}
},
"typeVersion": 1
},
{
"id": "ea7be112-1949-47b7-b68b-ae2f3a7b1b71",
"name": "Embeddings OpenAI2",
"type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
"position": [
-20,
1460
],
"parameters": {
"options": {}
},
"credentials": {
"openAiApi": {
"id": "4zwP0MSr8zkNvvV9",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "e61ff57f-a109-41e0-87f3-522b1fa78dd6",
"name": "RAG",
"type": "@n8n/n8n-nodes-langchain.toolVectorStore",
"position": [
180,
1080
],
"parameters": {
"name": "company_data",
"description": "Retrive data about company knowledge from vector store"
},
"typeVersion": 1
},
{
"id": "fce158b8-73a3-42c1-baf3-9f2ae979fe15",
"name": "OpenAI Chat Model2",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-20,
1080
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "4zwP0MSr8zkNvvV9",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "e2bcfa68-3642-4e49-89cb-e08faade984c",
"name": "OpenAI Chat Model1",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
340,
1300
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "4zwP0MSr8zkNvvV9",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "2a79c66c-040b-4ca2-ad91-a0683d0d2996",
"name": "에이전트 검색",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
60,
860
],
"parameters": {
"text": "={{ $json.query.Question }}",
"agent": "conversationalAgent",
"options": {
"systemMessage": "You are an AI-powered assistant for an electronics store. Your primary goal is to assist customers by providing accurate and helpful information about products, troubleshooting tips, and general support. Use the provided knowledge base (retrieved documents) to answer questions with precision and professionalism.\n\n**Guidelines**:\n1. **Product Information**:\n - Provide detailed descriptions of products, including specifications, features, and compatibility.\n - Highlight key selling points and differences between similar products.\n - Mention availability, pricing, and promotions if applicable.\n\n2. **Technical Support**:\n - Offer step-by-step troubleshooting guides for common issues.\n - Suggest solutions for setup, installation, or configuration problems.\n - If the issue is complex, recommend contacting the store’s support team for further assistance.\n\n3. **Customer Service**:\n - Respond politely and professionally to all inquiries.\n - If a question is unclear, ask for clarification to provide the best possible answer.\n - For order-related questions (e.g., status, returns, or cancellations), guide customers on how to proceed using the store’s systems.\n\n4. **Knowledge Base Usage**:\n - Always reference the provided knowledge base (retrieved documents) to ensure accuracy.\n - If the knowledge base does not contain relevant information, inform the customer and suggest alternative resources or actions.\n\n5. **Tone and Style**:\n - Use a friendly, approachable, and professional tone.\n - Avoid technical jargon unless the customer demonstrates familiarity with the topic.\n - Keep responses concise but informative.\n\n**Example Interactions**:\n1. **Product Inquiry**:\n - Customer: \"What’s the difference between the XYZ Smartwatch and the ABC Smartwatch?\"\n - AI: \"The XYZ Smartwatch features a longer battery life (up to 7 days) and built-in GPS, while the ABC Smartwatch has a brighter AMOLED display and supports wireless charging. Both are compatible with iOS and Android devices. Would you like more details on either product?\"\n\n2. **Technical Support**:\n - Customer: \"My wireless router isn’t connecting to the internet.\"\n - AI: \"Please try the following steps: 1) Restart your router and modem. 2) Ensure all cables are securely connected. 3) Check if the router’s LED indicators show a stable connection. If the issue persists, you may need to reset the router to factory settings. Would you like a detailed guide for resetting your router?\"\n\n3. **Customer Service**:\n - Customer: \"How do I return a defective product?\"\n - AI: \"To return a defective product, please visit our Returns Portal on our website and enter your order number. You’ll receive a return label and instructions. If you need further assistance, our support team is available at support@electronicsstore.com.\"\n\n**Limitations**:\n- If the question is outside the scope of the knowledge base or requires human intervention, inform the customer and provide contact details for the appropriate department.\n- Do not provide speculative or unverified information. Always rely on the knowledge base or direct the customer to official resources."
},
"promptType": "define"
},
"typeVersion": 1.7
},
{
"id": "be516c9c-d2fb-4dea-9a3b-9674be5ea689",
"name": "n8n_rag",
"type": "n8n-nodes-base.webhook",
"position": [
-360,
860
],
"webhookId": "edb1e894-1210-4902-a34f-a014bbdad8d8",
"parameters": {
"path": "edb1e894-1210-4902-a34f-a014bbdad8d8",
"options": {},
"responseMode": "responseNode"
},
"typeVersion": 2
},
{
"id": "2412721d-7353-4a27-8068-5c90872c7a51",
"name": "응답 추적",
"type": "n8n-nodes-base.set",
"position": [
360,
-140
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "86f332ff-7b89-4dd4-8df9-06c081625d33",
"name": "text",
"type": "string",
"value": "=Your order status is: {{ $json.status }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "4965d781-1452-42c9-8a84-baacb5abe97f",
"name": "캘린더 응답",
"type": "n8n-nodes-base.set",
"position": [
500,
280
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "0fe6fe50-9263-479a-ab01-ca1d15ce2412",
"name": "text",
"type": "string",
"value": "L'evento è stato creato con successo"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "5311be28-2878-41ce-a70f-4e4aebcea0f9",
"name": "Webhook tracking response",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
700,
-140
],
"parameters": {
"options": {}
},
"typeVersion": 1.1
},
{
"id": "84d8558f-e6fd-400e-ae2e-0b5fec309561",
"name": "API URL Tracking",
"type": "n8n-nodes-base.httpRequest",
"position": [
20,
-140
],
"parameters": {
"url": "URL_TRACKING",
"options": {},
"sendBody": true,
"bodyParameters": {
"parameters": [
{
"name": "Order number",
"value": "={{ $json.Order_number }}"
},
{
"name": "Email",
"value": "={{ $json.Order_number }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "32eb8645-c56e-4db4-8870-f28161cba048",
"name": "Webhook calendar response",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
700,
280
],
"parameters": {
"options": {}
},
"typeVersion": 1.1
},
{
"id": "72e7f085-d1e7-4967-aaa5-161ff0e83c06",
"name": "구조화된 출력 파서",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
140,
480
],
"parameters": {
"schemaType": "manual",
"inputSchema": "{\n\t\"type\": \"object\",\n\t\"properties\": {\n\t\t\"start\": {\n\t\t\t\"type\": \"string\"\n\t\t},\n\t\t\"end\": {\n\t\t\t\"type\": \"string\"\n\t\t}\n\t}\n}"
},
"typeVersion": 1.2
},
{
"id": "3822b875-73f0-4700-8fc4-e4d3285f593a",
"name": "Webhook RAG response",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
700,
860
],
"parameters": {
"options": {}
},
"typeVersion": 1.1
},
{
"id": "0b43f63b-3c00-4db4-8b28-9938add9fdbe",
"name": "스티커 노트",
"type": "n8n-nodes-base.stickyNote",
"position": [
1100,
-1320
],
"parameters": {
"width": 1140,
"height": 2200,
"content": "# STEP 6 - VOICEFLOW\n\n- Register on [Voiceflow](https://www.voiceflow.com/) \n- Create the workflow as shown in the following image\n\n- There are 3 \"Captures\":\n-- n8n_order\n-- n8n_appointment\n-- n8n_rag\n- Add in the created functions the url of the corresponding n8n Webhook trigger node\n- Test your Agent\n- Get your projectID\n- In the Widget section choose Chat or Voice and copy the installation script\n\n\n\nPS. You can import a Twilio number to assign it to your agent for becoming a Phone Agent\n\n\n"
},
"typeVersion": 1
},
{
"id": "589165c8-920d-40e3-8e28-50e94dd37555",
"name": "'워크플로 테스트' 클릭 시",
"type": "n8n-nodes-base.manualTrigger",
"position": [
-380,
-1120
],
"parameters": {},
"typeVersion": 1
},
{
"id": "74c314bb-c445-42f8-8f9d-2ab646486044",
"name": "Qdrant Vector Store",
"type": "@n8n/n8n-nodes-langchain.vectorStoreQdrant",
"position": [
600,
-1000
],
"parameters": {
"mode": "insert",
"options": {},
"qdrantCollection": {
"__rl": true,
"mode": "id",
"value": "="
}
},
"credentials": {
"qdrantApi": {
"id": "iyQ6MQiVaF3VMBmt",
"name": "QdrantApi account"
}
},
"typeVersion": 1
},
{
"id": "01c05ac3-ac5c-4f1a-a756-db8de4a30e56",
"name": "컬렉션 생성",
"type": "n8n-nodes-base.httpRequest",
"position": [
-80,
-1260
],
"parameters": {
"url": "https://QDRANTURL/collections/COLLECTION",
"method": "POST",
"options": {},
"jsonBody": "{\n \"filter\": {}\n}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpHeaderAuth": {
"id": "qhny6r5ql9wwotpn",
"name": "Qdrant API (Hetzner)"
}
},
"typeVersion": 4.2
},
{
"id": "2d7adb45-aae7-4617-b1d1-5a23f3eb3b20",
"name": "컬렉션 새로 고침",
"type": "n8n-nodes-base.httpRequest",
"position": [
-80,
-1000
],
"parameters": {
"url": "https://QDRANTURL/collections/COLLECTION/points/delete",
"method": "POST",
"options": {},
"jsonBody": "{\n \"filter\": {}\n}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpHeaderAuth": {
"id": "qhny6r5ql9wwotpn",
"name": "Qdrant API (Hetzner)"
}
},
"typeVersion": 4.2
},
{
"id": "5e406bd7-8a93-4db2-8d3d-e92e8c9f4f01",
"name": "폴더 가져오기",
"type": "n8n-nodes-base.googleDrive",
"position": [
140,
-1000
],
"parameters": {
"filter": {
"driveId": {
"__rl": true,
"mode": "list",
"value": "My Drive",
"cachedResultUrl": "https://drive.google.com/drive/my-drive",
"cachedResultName": "My Drive"
},
"folderId": {
"__rl": true,
"mode": "id",
"value": "=test-whatsapp"
}
},
"options": {},
"resource": "fileFolder"
},
"credentials": {
"googleDriveOAuth2Api": {
"id": "HEy5EuZkgPZVEa9w",
"name": "Google Drive account (n3w.it)"
}
},
"typeVersion": 3
},
{
"id": "f1f883fb-c9d1-42e6-98c2-791ed85e959f",
"name": "파일 다운로드",
"type": "n8n-nodes-base.googleDrive",
"position": [
360,
-1000
],
"parameters": {
"fileId": {
"__rl": true,
"mode": "id",
"value": "={{ $json.id }}"
},
"options": {
"googleFileConversion": {
"conversion": {
"docsToFormat": "text/plain"
}
}
},
"operation": "download"
},
"credentials": {
"googleDriveOAuth2Api": {
"id": "HEy5EuZkgPZVEa9w",
"name": "Google Drive account (n3w.it)"
}
},
"typeVersion": 3
},
{
"id": "5fd88e03-3638-4d38-8df4-246e4a5f2bda",
"name": "Embeddings OpenAI",
"type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
"position": [
580,
-800
],
"parameters": {
"options": {}
},
"credentials": {
"openAiApi": {
"id": "4zwP0MSr8zkNvvV9",
"name": "OpenAi account"
}
},
"typeVersion": 1.1
},
{
"id": "3740a841-e272-44f9-b76d-51fb90137fd3",
"name": "기본 데이터 로더",
"type": "@n8n/n8n-nodes-langchain.documentDefaultDataLoader",
"position": [
760,
-800
],
"parameters": {
"options": {},
"dataType": "binary"
},
"typeVersion": 1
},
{
"id": "075d1038-d1fd-4527-8eda-961f20c7869a",
"name": "토큰 분할기",
"type": "@n8n/n8n-nodes-langchain.textSplitterTokenSplitter",
"position": [
760,
-600
],
"parameters": {
"chunkSize": 300,
"chunkOverlap": 30
},
"typeVersion": 1
},
{
"id": "57cc8eaf-26b3-480f-ab5d-c8646519cfa3",
"name": "스티커 노트3",
"type": "n8n-nodes-base.stickyNote",
"position": [
120,
-1320
],
"parameters": {
"color": 6,
"width": 880,
"height": 220,
"content": "# STEP 1\n\n## Create Qdrant Collection\nChange:\n- QDRANTURL\n- COLLECTION"
},
"typeVersion": 1
},
{
"id": "70bc0676-c0ea-4de8-8659-bfb8b0ea653f",
"name": "스티커 노트4",
"type": "n8n-nodes-base.stickyNote",
"position": [
-100,
-1060
],
"parameters": {
"color": 4,
"width": 620,
"height": 400,
"content": "# STEP 2\n\n\n\n\n\n\n\n\n\n\n\n\n## Documents vectorization with Qdrant and Google Drive\nChange:\n- QDRANTURL\n- COLLECTION"
},
"typeVersion": 1
},
{
"id": "411c4f55-ae41-49b5-a821-df1a3d8fefec",
"name": "스티커 노트5",
"type": "n8n-nodes-base.stickyNote",
"position": [
-380,
660
],
"parameters": {
"color": 5,
"width": 1220,
"content": "# STEP 5\nIf required retrive the informations by RAG system"
},
"typeVersion": 1
},
{
"id": "49d1fe78-4c38-4508-84c3-3a571ad9a2b0",
"name": "스티커 노트6",
"type": "n8n-nodes-base.stickyNote",
"position": [
-360,
-360
],
"parameters": {
"color": 5,
"width": 1220,
"content": "# STEP 3\nIf required retrive the informations by Order system\n- Set your API URL Tracking service"
},
"typeVersion": 1
},
{
"id": "23d42754-0126-4b3a-91b0-b489ef83b36c",
"name": "스티커 노트7",
"type": "n8n-nodes-base.stickyNote",
"position": [
-360,
80
],
"parameters": {
"color": 5,
"width": 1220,
"content": "# STEP 4\nIf required retrive the informations by Appointment system"
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "20a19983-4edb-4179-a2d2-e2f53d0daf85",
"connections": {
"e61ff57f-a109-41e0-87f3-522b1fa78dd6": {
"ai_tool": [
[
{
"node": "2a79c66c-040b-4ca2-ad91-a0683d0d2996",
"type": "ai_tool",
"index": 0
}
]
]
},
"be516c9c-d2fb-4dea-9a3b-9674be5ea689": {
"main": [
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}자주 묻는 질문
이 워크플로우를 어떻게 사용하나요?
위의 JSON 구성 코드를 복사하여 n8n 인스턴스에서 새 워크플로우를 생성하고 "JSON에서 가져오기"를 선택한 후, 구성을 붙여넣고 필요에 따라 인증 설정을 수정하세요.
이 워크플로우는 어떤 시나리오에 적합한가요?
고급 - 인공지능
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이 워크플로우는 완전히 무료이며 직접 가져와 사용할 수 있습니다. 다만, 워크플로우에서 사용하는 타사 서비스(예: OpenAI API)는 사용자 직접 비용을 지불해야 할 수 있습니다.
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저자
Davide
@n3witaliaFull-stack Web Developer based in Italy specialising in Marketing & AI-powered automations. For business enquiries, send me an email at info@n3w.it or add me on Linkedin.com/in/davideboizza
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