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Freshdesk CSAT 설문 조사 자동화 및 응답을 Google Sheets에 저장

고급

이것은Support분야의자동화 워크플로우로, 21개의 노드를 포함합니다.주로 If, Set, Markdown, EmailSend, Freshdesk 등의 노드를 사용하며. Freshdesk를 사용한 CSAT 설문 조사 자동화 및 응답을 Google Sheets에 저장

사전 요구사항
  • Google Sheets API 인증 정보

카테고리

워크플로우 미리보기
노드 연결 관계를 시각적으로 표시하며, 확대/축소 및 이동을 지원합니다
워크플로우 내보내기
다음 JSON 구성을 복사하여 n8n에 가져오면 이 워크플로우를 사용할 수 있습니다
{
  "nodes": [
    {
      "id": "7e821a77-1db8-4d91-8500-7785b195151b",
      "name": "워크플로 '테스트' 클릭 시",
      "type": "n8n-nodes-base.manualTrigger",
      "position": [
        0,
        -260
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "999e52f3-c10d-450a-ab13-f0d01318f1b4",
      "name": "티켓이 해결된 경우",
      "type": "n8n-nodes-base.if",
      "position": [
        880,
        -360
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "loose"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "e70ba235-bc7d-400f-a0e1-8e0baa815918",
              "operator": {
                "type": "number",
                "operation": "notEquals"
              },
              "leftValue": "={{ $('get tickets').item.json.status }}",
              "rightValue": "={{ $('get existing tickets').item.json.status }}"
            },
            {
              "id": "82e34950-8e33-4f13-b562-c73b79c584fa",
              "operator": {
                "type": "number",
                "operation": "equals"
              },
              "leftValue": "={{ $('get tickets').item.json.status }}",
              "rightValue": 4
            }
          ]
        },
        "looseTypeValidation": true
      },
      "typeVersion": 2.2
    },
    {
      "id": "fbe9f747-e591-491e-b47d-4a1875daa898",
      "name": "이메일 보내기",
      "type": "n8n-nodes-base.emailSend",
      "position": [
        1980,
        -360
      ],
      "webhookId": "28ebac0e-0387-4f8a-a574-a867e51de272",
      "parameters": {
        "html": "={{ $json.data }}",
        "options": {
          "appendAttribution": false
        },
        "subject": "={{ $json.subject }}",
        "toEmail": "={{ $('get client').first().json.email }}",
        "fromEmail": "thomas@pollup.net"
      },
      "credentials": {
        "smtp": {
          "id": "yrsGGdbYvSB8u7sx",
          "name": "SMTP account"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "fdc22898-b6ad-4489-8562-fe29e68a0832",
      "name": "고객 정보 가져오기",
      "type": "n8n-nodes-base.freshdesk",
      "position": [
        1320,
        -360
      ],
      "parameters": {
        "resource": "contact",
        "contactId": "={{ $('get tickets').item.json.requester_id }}",
        "operation": "get"
      },
      "credentials": {
        "freshdeskApi": {
          "id": "op9AMlUqPbk3ZD8n",
          "name": "Freshdesk account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "e9001b35-1d1f-4d23-bd84-92a471a043e5",
      "name": "티켓 가져오기",
      "type": "n8n-nodes-base.freshdesk",
      "position": [
        660,
        -360
      ],
      "parameters": {
        "options": {},
        "operation": "getAll"
      },
      "credentials": {
        "freshdeskApi": {
          "id": "op9AMlUqPbk3ZD8n",
          "name": "Freshdesk account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "053a1afe-5f25-418e-936a-7770d9bb487e",
      "name": "상태 업데이트",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        1100,
        -360
      ],
      "parameters": {
        "columns": {
          "value": {
            "status": "={{ $('get tickets').item.json.status }}",
            "row_number": "={{ $('get existing tickets').item.json.row_number }}"
          },
          "schema": [
            {
              "id": "cc_emails",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "cc_emails",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "fwd_emails",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "fwd_emails",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "reply_cc_emails",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "reply_cc_emails",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "ticket_cc_emails",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "ticket_cc_emails",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "ticket_bcc_emails",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "ticket_bcc_emails",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "fr_escalated",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "fr_escalated",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "spam",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "spam",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "email_config_id",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "email_config_id",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "group_id",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "group_id",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "priority",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "priority",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "requester_id",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "requester_id",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "responder_id",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "responder_id",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "source",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "source",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "company_id",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "company_id",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "status",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "status",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "subject",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "subject",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "association_type",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "association_type",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "support_email",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "support_email",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "to_emails",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "to_emails",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "product_id",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "product_id",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "id",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "id",
              "defaultMatch": true,
              "canBeUsedToMatch": true
            },
            {
              "id": "type",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "type",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "due_by",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "due_by",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "fr_due_by",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "fr_due_by",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "is_escalated",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "is_escalated",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "custom_fields",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "custom_fields",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "created_at",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "created_at",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "updated_at",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "updated_at",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "associated_tickets_count",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "associated_tickets_count",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "tags",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "tags",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "structured_description",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "structured_description",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "sentiment_score",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "sentiment_score",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "initial_sentiment_score",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "initial_sentiment_score",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "nr_due_by",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "nr_due_by",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "nr_escalated",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "nr_escalated",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "active",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "active",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "address",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "address",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "description",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "description",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "email",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "email",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "job_title",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "job_title",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "language",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "language",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "mobile",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "mobile",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "name",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "name",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "phone",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "phone",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "time_zone",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "time_zone",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "twitter_id",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "twitter_id",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "other_emails",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "other_emails",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "facebook_id",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "facebook_id",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "csat_rating",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "csat_rating",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "preferred_source",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "preferred_source",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "view_all_tickets",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "view_all_tickets",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "other_companies",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "other_companies",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "unique_external_id",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "unique_external_id",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "avatar",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "avatar",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "first_name",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "first_name",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "last_name",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "last_name",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "visitor_id",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "visitor_id",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "org_contact_id",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "org_contact_id",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "other_phone_numbers",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "other_phone_numbers",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "row_number",
              "type": "string",
              "display": true,
              "removed": false,
              "readOnly": true,
              "required": false,
              "displayName": "row_number",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [
            "row_number"
          ],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "appendOrUpdate",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1G8ULQOK9WWsalHUs2RMTozLfQcYfFm4BLPnBSfVKYa8/edit#gid=0",
          "cachedResultName": "Sheet1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1G8ULQOK9WWsalHUs2RMTozLfQcYfFm4BLPnBSfVKYa8",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1G8ULQOK9WWsalHUs2RMTozLfQcYfFm4BLPnBSfVKYa8/edit?usp=drivesdk",
          "cachedResultName": "Freshdesk Tickets"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "gdLmm513ROUyH6oU",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.5
    },
    {
      "id": "2f192048-9b73-4687-a357-e84d1818209e",
      "name": "스케줄 트리거",
      "type": "n8n-nodes-base.scheduleTrigger",
      "position": [
        0,
        -460
      ],
      "parameters": {
        "rule": {
          "interval": [
            {
              "field": "hours"
            }
          ]
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "b6690a95-d6b9-4283-a709-ad1a6b8502fe",
      "name": "데이터 설정",
      "type": "n8n-nodes-base.set",
      "position": [
        220,
        -360
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "d372b3e3-31bf-45f7-a407-b59916c38bee",
              "name": "your name",
              "type": "string",
              "value": "Thomas Vié"
            },
            {
              "id": "96626d9c-77f1-44e1-aa6f-f2df9f5680ac",
              "name": "Your email",
              "type": "string",
              "value": "thomas@pollup.net"
            },
            {
              "id": "48de3b9d-e582-4d31-9e24-9600c64ef20b",
              "name": "your company name",
              "type": "string",
              "value": "Pollup Data services"
            },
            {
              "id": "c83824e8-498d-4957-a7a9-12c939d7f989",
              "name": "your position",
              "type": "string",
              "value": "C.T.O."
            },
            {
              "id": "09065360-22c6-4c92-be2a-c6129b4dd3a0",
              "name": "survey link",
              "type": "string",
              "value": "https://n8n.pollup.net/form/a05aa4bc-20a7-488d-8249-4d79a94c3a69"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "013c1ba5-d3ff-4304-88c5-ec824686a372",
      "name": "메모",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        140,
        -540
      ],
      "parameters": {
        "color": 4,
        "height": 340,
        "content": "## Set your data here\n- Put as Survey link the Production URL of the \"Survey\" Node and set the workflow to \"Active\""
      },
      "typeVersion": 1
    },
    {
      "id": "cfcc442f-e885-43dc-ae0e-0bf27443c6ac",
      "name": "설문조사",
      "type": "n8n-nodes-base.formTrigger",
      "position": [
        0,
        0
      ],
      "webhookId": "a05aa4bc-20a7-488d-8249-4d79a94c3a69",
      "parameters": {
        "options": {},
        "formTitle": "Quick Feedback",
        "formFields": {
          "values": [
            {
              "fieldType": "dropdown",
              "fieldLabel": "On a scale of 1-5, how satisfied are you with the support you received?",
              "fieldOptions": {
                "values": [
                  {
                    "option": "1"
                  },
                  {
                    "option": "2"
                  },
                  {
                    "option": "3"
                  },
                  {
                    "option": "4"
                  },
                  {
                    "option": "5"
                  }
                ]
              },
              "requiredField": true
            },
            {
              "fieldType": "textarea",
              "fieldLabel": "Could you share what went wrong so we can improve?",
              "requiredField": true
            }
          ]
        },
        "formDescription": "Help Us Improve!"
      },
      "typeVersion": 2.2
    },
    {
      "id": "cc3f18ff-6967-42f4-aa2a-23ec503a9b43",
      "name": "기존 티켓 가져오기",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        440,
        -360
      ],
      "parameters": {
        "options": {},
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1G8ULQOK9WWsalHUs2RMTozLfQcYfFm4BLPnBSfVKYa8/edit#gid=0",
          "cachedResultName": "Sheet1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1G8ULQOK9WWsalHUs2RMTozLfQcYfFm4BLPnBSfVKYa8",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1G8ULQOK9WWsalHUs2RMTozLfQcYfFm4BLPnBSfVKYa8/edit?usp=drivesdk",
          "cachedResultName": "Freshdesk Tickets"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "gdLmm513ROUyH6oU",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.5,
      "alwaysOutputData": true
    },
    {
      "id": "a6590283-4b5c-44d7-9384-40708e38a8e4",
      "name": "메모1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        400,
        -540
      ],
      "parameters": {
        "color": 4,
        "width": 180,
        "height": 340,
        "content": "## Save tickets\n- Create an empty google sheet and put it here"
      },
      "typeVersion": 1
    },
    {
      "id": "878ba0f7-cad0-443a-884e-8ff1259fa02f",
      "name": "메모2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        600,
        -540
      ],
      "parameters": {
        "color": 4,
        "width": 200,
        "height": 340,
        "content": "## Get tickets\n- Connect here to Freshdesk with your credentials"
      },
      "typeVersion": 1
    },
    {
      "id": "c114af56-5686-40fa-b63d-158d14f87131",
      "name": "이메일 텍스트 생성",
      "type": "n8n-nodes-base.set",
      "position": [
        1540,
        -360
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "63d258ad-77b4-4aab-9380-3a66152ac133",
              "name": "subject",
              "type": "string",
              "value": "=Quick Feedback? Help Us Improve"
            },
            {
              "id": "54baa177-0163-47d1-937a-b58547cc4767",
              "name": "body",
              "type": "string",
              "value": "=Hi,\n\nWe recently closed the ticket \"{{ $('get tickets').item.json.subject }}\". How satisfied were you with your recent support experience? Could you answer a [very fast survey]({{ $('Set your data').item.json['survey link'] }})?\n\nThank you for your time — we value your voice.\n\nBest regards,\n\n{{ $('Set your data').item.json['your name'] }}\n{{ $('Set your data').item.json['your position'] }}\n{{ $('Set your data').item.json['your company name'] }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "c5c217d5-7d2e-4c27-828f-a758a35c0f9c",
      "name": "이메일 텍스트를 HTML로 변환",
      "type": "n8n-nodes-base.markdown",
      "position": [
        1760,
        -360
      ],
      "parameters": {
        "mode": "markdownToHtml",
        "options": {},
        "markdown": "={{ $json.body }}"
      },
      "typeVersion": 1
    },
    {
      "id": "64bebbc9-a8a3-459f-8938-d9b17b1c64a2",
      "name": "메모3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1920,
        -540
      ],
      "parameters": {
        "color": 6,
        "width": 200,
        "height": 340,
        "content": "## Email send settings\n- Here you can change this node for a gmail node for eaxmple. "
      },
      "typeVersion": 1
    },
    {
      "id": "1372a887-042f-401c-bc39-38bccdb943e8",
      "name": "메모4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1260,
        -540
      ],
      "parameters": {
        "color": 4,
        "width": 200,
        "height": 340,
        "content": "## Get Client\n- Connect here to Freshdesk with your credentials"
      },
      "typeVersion": 1
    },
    {
      "id": "07287a6a-16e8-40da-a45e-bdc0e01f14d5",
      "name": "설문조사 결과를 Google 시트에 저장",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        200,
        0
      ],
      "parameters": {
        "columns": {
          "value": {},
          "schema": [
            {
              "id": "On a scale of 1-5, how satisfied are you with the support you received?",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "On a scale of 1-5, how satisfied are you with the support you received?",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Could you share what went wrong so we can improve?",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Could you share what went wrong so we can improve?",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "submittedAt",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "submittedAt",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "formMode",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "formMode",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "autoMapInputData",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "append",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1owSLNTGyoDUw0IB6RFqRYyF_P-KFPiIvS8MM-RrDPjI/edit#gid=0",
          "cachedResultName": "Sheet1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1owSLNTGyoDUw0IB6RFqRYyF_P-KFPiIvS8MM-RrDPjI",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1owSLNTGyoDUw0IB6RFqRYyF_P-KFPiIvS8MM-RrDPjI/edit?usp=drivesdk",
          "cachedResultName": "Feedback freshdesk"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "gdLmm513ROUyH6oU",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.5
    },
    {
      "id": "78fa9cde-7135-4dd2-8d74-9b6c826fbd6b",
      "name": "메모5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        140,
        -100
      ],
      "parameters": {
        "color": 4,
        "width": 220,
        "height": 340,
        "content": "## Save survey\n- Create an empty google sheet and put it here"
      },
      "typeVersion": 1
    },
    {
      "id": "001ff1c0-515c-410f-a460-c52867af8cb9",
      "name": "메모7",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -80,
        -780
      ],
      "parameters": {
        "width": 880,
        "height": 220,
        "content": "## Contact me\n- If you need any modification to this workflow\n- if you need some help with this workflow\n- Or if you need any workflow in n8n, Make, or Langchain / Langgraph\n\nWrite to me: [thomas@pollup.net](mailto:thomas@pollup.net)\n\n**Take a look at my others workflows [here](https://n8n.io/creators/zeerobug/)**\n\n"
      },
      "typeVersion": 1
    },
    {
      "id": "e5420f8a-b734-4d7c-af02-204c3d263457",
      "name": "메모6",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -100,
        -100
      ],
      "parameters": {
        "color": 6,
        "width": 220,
        "height": 340,
        "content": "##  Modify Survey\n- Set all the survey's question you need here"
      },
      "typeVersion": 1
    }
  ],
  "connections": {
    "cfcc442f-e885-43dc-ae0e-0bf27443c6ac": {
      "main": [
        [
          {
            "node": "07287a6a-16e8-40da-a45e-bdc0e01f14d5",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "fdc22898-b6ad-4489-8562-fe29e68a0832": {
      "main": [
        [
          {
            "node": "c114af56-5686-40fa-b63d-158d14f87131",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "e9001b35-1d1f-4d23-bd84-92a471a043e5": {
      "main": [
        [
          {
            "node": "999e52f3-c10d-450a-ab13-f0d01318f1b4",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "b6690a95-d6b9-4283-a709-ad1a6b8502fe": {
      "main": [
        [
          {
            "node": "cc3f18ff-6967-42f4-aa2a-23ec503a9b43",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "053a1afe-5f25-418e-936a-7770d9bb487e": {
      "main": [
        [
          {
            "node": "fdc22898-b6ad-4489-8562-fe29e68a0832",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "2f192048-9b73-4687-a357-e84d1818209e": {
      "main": [
        [
          {
            "node": "b6690a95-d6b9-4283-a709-ad1a6b8502fe",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "999e52f3-c10d-450a-ab13-f0d01318f1b4": {
      "main": [
        [
          {
            "node": "053a1afe-5f25-418e-936a-7770d9bb487e",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "cc3f18ff-6967-42f4-aa2a-23ec503a9b43": {
      "main": [
        [
          {
            "node": "e9001b35-1d1f-4d23-bd84-92a471a043e5",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "c114af56-5686-40fa-b63d-158d14f87131": {
      "main": [
        [
          {
            "node": "c5c217d5-7d2e-4c27-828f-a758a35c0f9c",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "c5c217d5-7d2e-4c27-828f-a758a35c0f9c": {
      "main": [
        [
          {
            "node": "fbe9f747-e591-491e-b47d-4a1875daa898",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "7e821a77-1db8-4d91-8500-7785b195151b": {
      "main": [
        [
          {
            "node": "b6690a95-d6b9-4283-a709-ad1a6b8502fe",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}
자주 묻는 질문

이 워크플로우를 어떻게 사용하나요?

위의 JSON 구성 코드를 복사하여 n8n 인스턴스에서 새 워크플로우를 생성하고 "JSON에서 가져오기"를 선택한 후, 구성을 붙여넣고 필요에 따라 인증 설정을 수정하세요.

이 워크플로우는 어떤 시나리오에 적합한가요?

고급 - 지원

유료인가요?

이 워크플로우는 완전히 무료이며 직접 가져와 사용할 수 있습니다. 다만, 워크플로우에서 사용하는 타사 서비스(예: OpenAI API)는 사용자 직접 비용을 지불해야 할 수 있습니다.

워크플로우 정보
난이도
고급
노드 수21
카테고리1
노드 유형10
난이도 설명

고급 사용자를 위한 16+개 노드의 복잡한 워크플로우

저자
PollupAI

PollupAI

@zeerobug

We create bespoke AI solutions, automations and agents that help your business as it scales.

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카테고리: 34