Agent IA de support client multi-canal

Name: Agent IA de support client multi-canal
Rating: 4.5 (10 reviews)
Author: Amanda Benks

Avancé

Ceci est unAIworkflow d'automatisation du domainecontenant 19 nœuds.Utilise principalement des nœuds comme If, Set, Notion, OpenAi, Webhook, combinant la technologie d'intelligence artificielle pour une automatisation intelligente. 🤖 Agent IA pour le support client - Ne repose jamais, ne rate jamais un client !

Prérequis

•Clé API Notion
•Clé API OpenAI
•Point de terminaison HTTP Webhook (généré automatiquement par n8n)
•Peut nécessiter les informations d'identification d'authentification de l'API cible

Nœuds utilisés (19)

Catégorie

Intelligence Artificielle

Aperçu du workflow

Visualisation des connexions entre les nœuds, avec support du zoom et du déplacement

WhatsApp Déclencheur Webhook

Telegram Déclencheur Webhook

Déclencheur d'e-mail

Normalize Message Data

Get Conversation History

OpenAI Support Agent

Check if Escalation Needed

Format AI Response

Send WhatsApp Response

Send Telegram Response

Send E-mail Response

Save Conversation

Notify Human Agents

Déclencheur Webhook Response

React Flow

Exporter le workflow

Copiez la configuration JSON suivante dans n8n pour importer et utiliser ce workflow

{
  "name": "AI Customer Support Agent Multi-Channel",
  "tags": [
    {
      "id": "ai-agent",
      "name": "AI Agent",
      "createdAt": "2025-01-01T00:00:00.000Z",
      "updatedAt": "2025-01-01T00:00:00.000Z"
    },
    {
      "id": "customer-support",
      "name": "Customer Support",
      "createdAt": "2025-01-01T00:00:00.000Z",
      "updatedAt": "2025-01-01T00:00:00.000Z"
    },
    {
      "id": "automation",
      "name": "Automation",
      "createdAt": "2025-01-01T00:00:00.000Z",
      "updatedAt": "2025-01-01T00:00:00.000Z"
    }
  ],
  "nodes": [
    {
      "id": "sticky_note_intro",
      "name": "Note adhésive",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -200,
        200
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "whatsapp_webhook",
      "name": "WhatsApp Déclencheur Webhook",
      "type": "n8n-nodes-base.webhook",
      "position": [
        200,
        300
      ],
      "webhookId": "whatsapp-support-webhook",
      "parameters": {},
      "typeVersion": 2
    },
    {
      "id": "telegram_webhook",
      "name": "Telegram Déclencheur Webhook",
      "type": "n8n-nodes-base.webhook",
      "position": [
        200,
        450
      ],
      "webhookId": "telegram-support-webhook",
      "parameters": {},
      "typeVersion": 2
    },
    {
      "id": "email_trigger",
      "name": "Déclencheur d'e-mail",
      "type": "n8n-nodes-base.emailReadImap",
      "position": [
        200,
        600
      ],
      "parameters": {},
      "typeVersion": 2
    },
    {
      "id": "normalize_data",
      "name": "Normalize Message Data",
      "type": "n8n-nodes-base.set",
      "position": [
        500,
        450
      ],
      "parameters": {},
      "typeVersion": 3.4
    },
    {
      "id": "get_conversation_history",
      "name": "Get Conversation History",
      "type": "n8n-nodes-base.notion",
      "position": [
        800,
        450
      ],
      "parameters": {},
      "typeVersion": 2
    },
    {
      "id": "sticky_memory",
      "name": "Note adhésive1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        780,
        200
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "openai_agent",
      "name": "OpenAI Support Agent",
      "type": "n8n-nodes-base.openAi",
      "position": [
        1100,
        450
      ],
      "parameters": {},
      "typeVersion": 1.3
    },
    {
      "id": "sticky_ai",
      "name": "Note adhésive2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1080,
        80
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "check_escalation",
      "name": "Check if Escalation Needed",
      "type": "n8n-nodes-base.if",
      "position": [
        1400,
        450
      ],
      "parameters": {},
      "typeVersion": 2
    },
    {
      "id": "format_response",
      "name": "Format AI Response",
      "type": "n8n-nodes-base.set",
      "position": [
        1700,
        350
      ],
      "parameters": {},
      "typeVersion": 3.4
    },
    {
      "id": "send_whatsapp_response",
      "name": "Send WhatsApp Response",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        2000,
        200
      ],
      "parameters": {},
      "typeVersion": 4.2
    },
    {
      "id": "send_telegram_response",
      "name": "Send Telegram Response",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        2000,
        350
      ],
      "parameters": {},
      "typeVersion": 4.2
    },
    {
      "id": "send_email_response",
      "name": "Send E-mail Response",
      "type": "n8n-nodes-base.emailSend",
      "position": [
        2000,
        500
      ],
      "parameters": {},
      "typeVersion": 2.1
    },
    {
      "id": "save_conversation",
      "name": "Save Conversation",
      "type": "n8n-nodes-base.notion",
      "position": [
        2300,
        450
      ],
      "parameters": {},
      "typeVersion": 2
    },
    {
      "id": "notify_human_agents",
      "name": "Notify Human Agents",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        1700,
        600
      ],
      "parameters": {},
      "typeVersion": 4.2
    },
    {
      "id": "sticky_escalation",
      "name": "Note adhésive3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1620,
        720
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "sticky_analytics",
      "name": "Note adhésive4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        2280,
        200
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "webhook_response",
      "name": "Déclencheur Webhook Response",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        2600,
        450
      ],
      "parameters": {},
      "typeVersion": 1.1
    }
  ],
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "updatedAt": "2025-01-01T00:00:00.000Z",
  "versionId": "1",
  "staticData": null,
  "connections": {
    "openai_agent": {
      "main": [
        [
          {
            "node": "check_escalation",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "email_trigger": {
      "main": [
        [
          {
            "node": "normalize_data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "normalize_data": {
      "main": [
        [
          {
            "node": "get_conversation_history",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "format_response": {
      "main": [
        [
          {
            "node": "send_whatsapp_response",
            "type": "main",
            "index": 0
          },
          {
            "node": "send_telegram_response",
            "type": "main",
            "index": 0
          },
          {
            "node": "send_email_response",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "check_escalation": {
      "main": [
        [
          {
            "node": "format_response",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "format_response",
            "type": "main",
            "index": 0
          },
          {
            "node": "notify_human_agents",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "telegram_webhook": {
      "main": [
        [
          {
            "node": "normalize_data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "whatsapp_webhook": {
      "main": [
        [
          {
            "node": "normalize_data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "save_conversation": {
      "main": [
        [
          {
            "node": "webhook_response",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "send_email_response": {
      "main": [
        [
          {
            "node": "save_conversation",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "send_telegram_response": {
      "main": [
        [
          {
            "node": "save_conversation",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "send_whatsapp_response": {
      "main": [
        [
          {
            "node": "save_conversation",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "get_conversation_history": {
      "main": [
        [
          {
            "node": "openai_agent",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "triggerCount": 3
}

Foire aux questions

Comment utiliser ce workflow ?

Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.

Dans quelles scénarios ce workflow est-il adapté ?

Avancé - Intelligence Artificielle

Est-ce payant ?

Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.