Agent IA pour Telegram et WhatsApp Business

Name: Agent IA pour Telegram et WhatsApp Business
Rating: 4.5 (10 reviews)
Author: Amanda Benks

Avancé

Ceci est unAIworkflow d'automatisation du domainecontenant 21 nœuds.Utilise principalement des nœuds comme If, Set, Code, OpenAi, Webhook, combinant la technologie d'intelligence artificielle pour une automatisation intelligente. Workflow d'agent pour Telegram et WhatsApp Business piloté par l'IA

Prérequis

•Clé API OpenAI
•Point de terminaison HTTP Webhook (généré automatiquement par n8n)
•Token Bot Telegram
•Peut nécessiter les informations d'identification d'authentification de l'API cible
•Informations d'identification Google Sheets API

Nœuds utilisés (21)

Catégorie

Intelligence Artificielle

Aperçu du workflow

Visualisation des connexions entre les nœuds, avec support du zoom et du déplacement

Bot Telegram

WhatsApp Webhook

Normaliser les données de message

Obtenir l'historique client

Construire le contexte IA

Assistant commercial IA

Traiter la réponse IA

Routeur de plateforme

Envoyer message Telegram

Envoyer message WhatsApp

Journaliser la conversation

Mettre à jour la fiche client

Vérifier l'escalade

Notifier l'équipe support

Réponse Webhook

React Flow

Exporter le workflow

Copiez la configuration JSON suivante dans n8n pour importer et utiliser ce workflow

{
  "name": "AI Telegram & WhatsApp Business Agent",
  "tags": [
    {
      "id": "telegram",
      "name": "Telegram",
      "createdAt": "2025-01-01T00:00:00.000Z",
      "updatedAt": "2025-01-01T00:00:00.000Z"
    },
    {
      "id": "whatsapp",
      "name": "WhatsApp",
      "createdAt": "2025-01-01T00:00:00.000Z",
      "updatedAt": "2025-01-01T00:00:00.000Z"
    },
    {
      "id": "ai-agent",
      "name": "AI Agent",
      "createdAt": "2025-01-01T00:00:00.000Z",
      "updatedAt": "2025-01-01T00:00:00.000Z"
    },
    {
      "id": "customer-service",
      "name": "Customer Service",
      "createdAt": "2025-01-01T00:00:00.000Z",
      "updatedAt": "2025-01-01T00:00:00.000Z"
    }
  ],
  "nodes": [
    {
      "id": "intro_sticky",
      "name": "Note adhésive",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -240,
        180
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "telegram_trigger",
      "name": "Bot Telegram",
      "type": "n8n-nodes-base.telegramTrigger",
      "position": [
        160,
        280
      ],
      "webhookId": "telegram-ai-agent",
      "parameters": {},
      "typeVersion": 1.1
    },
    {
      "id": "whatsapp_webhook",
      "name": "WhatsApp Webhook",
      "type": "n8n-nodes-base.webhook",
      "position": [
        160,
        420
      ],
      "webhookId": "whatsapp-ai-webhook",
      "parameters": {},
      "typeVersion": 2
    },
    {
      "id": "normalize_message",
      "name": "Normaliser les données de message",
      "type": "n8n-nodes-base.set",
      "position": [
        460,
        350
      ],
      "parameters": {},
      "typeVersion": 3.4
    },
    {
      "id": "processing_sticky",
      "name": "Note adhésive 1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        440,
        20
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "get_customer_data",
      "name": "Obtenir l'historique client",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        760,
        350
      ],
      "parameters": {},
      "typeVersion": 4.4
    },
    {
      "id": "build_context",
      "name": "Construire le contexte IA",
      "type": "n8n-nodes-base.code",
      "position": [
        1060,
        350
      ],
      "parameters": {},
      "typeVersion": 2
    },
    {
      "id": "intelligence_sticky",
      "name": "Note adhésive 2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        740,
        40
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "ai_assistant",
      "name": "Assistant commercial IA",
      "type": "n8n-nodes-base.openAi",
      "position": [
        1360,
        350
      ],
      "parameters": {},
      "typeVersion": 1.3
    },
    {
      "id": "ai_sticky",
      "name": "Note adhésive 3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1340,
        -20
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "process_response",
      "name": "Traiter la réponse IA",
      "type": "n8n-nodes-base.code",
      "position": [
        1660,
        350
      ],
      "parameters": {},
      "typeVersion": 2
    },
    {
      "id": "platform_router",
      "name": "Routeur de plateforme",
      "type": "n8n-nodes-base.if",
      "position": [
        1960,
        350
      ],
      "parameters": {},
      "typeVersion": 2
    },
    {
      "id": "send_telegram",
      "name": "Envoyer message Telegram",
      "type": "n8n-nodes-base.telegram",
      "position": [
        2260,
        280
      ],
      "parameters": {},
      "typeVersion": 1.2
    },
    {
      "id": "send_whatsapp",
      "name": "Envoyer message WhatsApp",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        2260,
        420
      ],
      "parameters": {},
      "typeVersion": 4.2
    },
    {
      "id": "delivery_sticky",
      "name": "Note adhésive 4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        2240,
        60
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "log_conversation",
      "name": "Journaliser la conversation",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        2560,
        350
      ],
      "parameters": {},
      "typeVersion": 4.4
    },
    {
      "id": "update_customer",
      "name": "Mettre à jour la fiche client",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        2860,
        350
      ],
      "parameters": {},
      "typeVersion": 4.4
    },
    {
      "id": "check_escalation",
      "name": "Vérifier l'escalade",
      "type": "n8n-nodes-base.if",
      "position": [
        2560,
        200
      ],
      "parameters": {},
      "typeVersion": 2
    },
    {
      "id": "notify_team",
      "name": "Notifier l'équipe support",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        2860,
        200
      ],
      "parameters": {},
      "typeVersion": 4.2
    },
    {
      "id": "analytics_sticky",
      "name": "Note adhésive 5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        2540,
        480
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "webhook_response",
      "name": "Réponse Webhook",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        3160,
        420
      ],
      "parameters": {},
      "typeVersion": 1.1
    }
  ],
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "updatedAt": "2025-01-01T00:00:00.000Z",
  "versionId": "1",
  "staticData": null,
  "connections": {
    "ai_assistant": {
      "main": [
        [
          {
            "node": "process_response",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "build_context": {
      "main": [
        [
          {
            "node": "ai_assistant",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "send_telegram": {
      "main": [
        [
          {
            "node": "log_conversation",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "send_whatsapp": {
      "main": [
        [
          {
            "node": "log_conversation",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "platform_router": {
      "main": [
        [
          {
            "node": "send_telegram",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "send_whatsapp",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "update_customer": {
      "main": [
        [
          {
            "node": "webhook_response",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "check_escalation": {
      "main": [
        [
          {
            "node": "notify_team",
            "type": "main",
            "index": 0
          }
        ],
        []
      ]
    },
    "log_conversation": {
      "main": [
        [
          {
            "node": "update_customer",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "process_response": {
      "main": [
        [
          {
            "node": "platform_router",
            "type": "main",
            "index": 0
          },
          {
            "node": "check_escalation",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "telegram_trigger": {
      "main": [
        [
          {
            "node": "normalize_message",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "whatsapp_webhook": {
      "main": [
        [
          {
            "node": "normalize_message",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "get_customer_data": {
      "main": [
        [
          {
            "node": "build_context",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "normalize_message": {
      "main": [
        [
          {
            "node": "get_customer_data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "triggerCount": 2
}

Foire aux questions

Comment utiliser ce workflow ?

Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.

Dans quelles scénarios ce workflow est-il adapté ?

Avancé - Intelligence Artificielle

Est-ce payant ?

Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.