8
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Assistant de Boîte de Réception

Intermédiaire

Ceci est unTicket Management, AI Summarizationworkflow d'automatisation du domainecontenant 14 nœuds.Utilise principalement des nœuds comme If, Code, Gmail, Slack, GmailTrigger. Assistant d'email IA : Gérer les emails Gmail en priorité avec des résumés ChatGPT et Slack

Prérequis
  • •Compte Google et informations d'identification Gmail API
  • •Token Bot Slack ou URL Webhook
  • •Informations d'identification Google Sheets API
  • •Clé API OpenAI

Nœuds utilisés (14)

If
Code
Gmail
Slack
GmailTrigger
GoogleSheets
ScheduleTrigger
OpenAi

Catégorie

Gestion des tickets
Résumé IA
Aperçu du workflow
Visualisation des connexions entre les nœuds, avec support du zoom et du déplacement
React Flow
Exporter le workflow
Copiez la configuration JSON suivante dans n8n pour importer et utiliser ce workflow
{
  "id": "SjqkLDL6TjA4qhXe",
  "meta": {
    "instanceId": "b37534993660b16a153506cfc0b71f79e6887c5743e20be7be0d1ad118ae0486",
    "templateCredsSetupCompleted": true
  },
  "name": "InboxPilot",
  "tags": [],
  "nodes": [
    {
      "id": "66e1eca5-d977-4ead-8138-8eab926dfbfb",
      "name": "Déclencheur Gmail",
      "type": "n8n-nodes-base.gmailTrigger",
      "position": [
        0,
        0
      ],
      "parameters": {
        "filters": {},
        "pollTimes": {
          "item": [
            {
              "mode": "everyMinute"
            }
          ]
        }
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "jwGNRLOxPPW8br4P",
          "name": "Gmail account 2"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "87e1fc81-4e18-4f7b-b3f3-d4cdc8f740a6",
      "name": "Message a model",
      "type": "@n8n/n8n-nodes-langchain.openAi",
      "position": [
        220,
        0
      ],
      "parameters": {
        "modelId": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini",
          "cachedResultName": "GPT-4O-MINI"
        },
        "options": {},
        "messages": {
          "values": [
            {
              "content": "=You're an email assistant for a busy startup founder. Classify the email content into the following fields and return **only raw JSON** (no markdown):\n\n{\n  \"summary\": [Short summary of the email in 1 sentence],\n  \"urgency\": [High, Medium, Low],\n  \"category\": [Investor, Customer Lead, Support, Spam, Other],\n  \"intent\": [Short phrase, like \"Request for call\", \"Feature request\", \"Follow-up\"]\n}\n\nAnalyze the following email:\n\nSubject: {{ $json.Subject }}\nBody: {{ $json.snippet }}\n\nReturn only valid JSON with no extra formatting.\n"
            }
          ]
        }
      },
      "credentials": {
        "openAiApi": {
          "id": "aJq3jnvAs37EGBXF",
          "name": "n8n free OpenAI API credits"
        }
      },
      "typeVersion": 1.8
    },
    {
      "id": "c457ff9f-2b06-4b15-91e8-41fb9dff5ffa",
      "name": "If",
      "type": "n8n-nodes-base.if",
      "position": [
        880,
        0
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "or",
          "conditions": [
            {
              "id": "1ec24de2-2e64-4386-aa00-62603a63aef5",
              "operator": {
                "type": "string",
                "operation": "equals"
              },
              "leftValue": "={{ $json.urgency }}",
              "rightValue": "High"
            },
            {
              "id": "0ed8beae-9ef7-46b7-9aca-5cd83412bceb",
              "operator": {
                "name": "filter.operator.equals",
                "type": "string",
                "operation": "equals"
              },
              "leftValue": "={{ $json.urgency }}",
              "rightValue": "Medium"
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "ce7d28e9-9ace-4ec8-8408-0d7e6059675f",
      "name": "Code",
      "type": "n8n-nodes-base.code",
      "position": [
        580,
        0
      ],
      "parameters": {
        "mode": "runOnceForEachItem",
        "jsCode": "let raw = $json.message?.content || $json.message || \"\";\n\n// Remove triple backticks (```json ... ```)\nraw = raw.replace(/```json|```/g, '').trim();\n\n// Fix smart quotes and other formatting problems\nraw = raw.replace(/[“”]/g, '\"').replace(/[‘’]/g, \"'\");\n\ntry {\n  const parsed = JSON.parse(raw);\n\n  return {\n    summary: parsed.summary || \"No summary provided\",\n    urgency: parsed.urgency || \"Unknown\",\n    category: parsed.category || \"Unknown\",\n    intent: parsed.intent || \"Unknown\"\n  };\n} catch (err) {\n  return {\n    summary: \"⚠️ Failed to parse GPT output\",\n    urgency: \"Unknown\",\n    category: \"Unknown\",\n    intent: \"Unknown\",\n    error: err.message,\n    original: raw\n  };\n}\n"
      },
      "typeVersion": 2
    },
    {
      "id": "353b70b5-eaad-4636-9bed-23aec2556d47",
      "name": "Send a message",
      "type": "n8n-nodes-base.slack",
      "position": [
        1080,
        -100
      ],
      "webhookId": "8d75cfb9-ac55-4745-b37d-013995518ff1",
      "parameters": {
        "text": "=📬 *Important Email Detected*  *Summary:* {{ $('Code').item.json.summary }} *Urgency:*  {{ $('Code').item.json.urgency }} 📥 From: {{ $('Gmail Trigger').item.json.From }}",
        "select": "channel",
        "channelId": {
          "__rl": true,
          "mode": "list",
          "value": "C093BMY0ESX",
          "cachedResultName": "alerts"
        },
        "otherOptions": {},
        "authentication": "oAuth2"
      },
      "credentials": {
        "slackOAuth2Api": {
          "id": "Af5ru4q6Grpps5kG",
          "name": "Slack account"
        }
      },
      "typeVersion": 2.3
    },
    {
      "id": "e9d6f184-b2ef-41aa-9df0-e58861a93a2e",
      "name": "Add label to message",
      "type": "n8n-nodes-base.gmail",
      "position": [
        1080,
        40
      ],
      "webhookId": "2e09aafe-567b-4205-8905-bc0cafee56cb",
      "parameters": {
        "labelIds": [
          "Label_2"
        ],
        "messageId": "={{ $node[\"Gmail Trigger\"].json[\"id\"] }}",
        "operation": "addLabels"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "jwGNRLOxPPW8br4P",
          "name": "Gmail account 2"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "f1109948-ab40-4f82-84f7-23fdbfc40d6b",
      "name": "Add label to message1",
      "type": "n8n-nodes-base.gmail",
      "position": [
        1300,
        -100
      ],
      "webhookId": "2e09aafe-567b-4205-8905-bc0cafee56cb",
      "parameters": {
        "labelIds": [
          "Label_4585164412428469148"
        ],
        "messageId": "={{ $node[\"Gmail Trigger\"].json[\"id\"] }}",
        "operation": "addLabels"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "jwGNRLOxPPW8br4P",
          "name": "Gmail account 2"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "73ea5151-4ef3-43b7-a73e-cd5d7f736363",
      "name": "Append row in sheet",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        1520,
        -100
      ],
      "parameters": {
        "columns": {
          "value": {
            "From": "={{ $('Gmail Trigger').item.json.From }}",
            "Summary": "={{ $('Code').item.json.summary }}",
            "Urgency": "={{ $('Code').item.json.urgency }}",
            "Category": "={{ $('Code').item.json.category }}",
            "Timestamp": "={{ $now }}"
          },
          "schema": [
            {
              "id": "Timestamp",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Timestamp",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "From",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "From",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Summary",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Summary",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Urgency",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Urgency",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Category",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Category",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "append",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1YQgWOSF-UA9gR1_pc6RzJ3UeANqnqi29ldoUd_2CPug/edit#gid=0",
          "cachedResultName": "Sheet1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1YQgWOSF-UA9gR1_pc6RzJ3UeANqnqi29ldoUd_2CPug",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1YQgWOSF-UA9gR1_pc6RzJ3UeANqnqi29ldoUd_2CPug/edit?usp=drivesdk",
          "cachedResultName": "Inbox Log"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "1HFV5dnUJndtPhEM",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.6
    },
    {
      "id": "c588a35e-0230-4134-bf06-d6a0d3d5cda1",
      "name": "Append row in sheet1",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        1300,
        60
      ],
      "parameters": {
        "columns": {
          "value": {
            "From": "={{ $('Gmail Trigger').item.json.From }}",
            "Summary": "={{ $('Code').item.json.summary }}",
            "Urgency": "={{ $('Code').item.json.urgency }}",
            "Category": "={{ $('Code').item.json.category }}",
            "Timestamp": "={{ $now }}"
          },
          "schema": [
            {
              "id": "Timestamp",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Timestamp",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "From",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "From",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Summary",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Summary",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Urgency",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Urgency",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Category",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Category",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "append",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1YQgWOSF-UA9gR1_pc6RzJ3UeANqnqi29ldoUd_2CPug/edit#gid=0",
          "cachedResultName": "Sheet1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1YQgWOSF-UA9gR1_pc6RzJ3UeANqnqi29ldoUd_2CPug",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1YQgWOSF-UA9gR1_pc6RzJ3UeANqnqi29ldoUd_2CPug/edit?usp=drivesdk",
          "cachedResultName": "Inbox Log"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "1HFV5dnUJndtPhEM",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.6
    },
    {
      "id": "8f2cd361-317c-4aab-8712-4ac47d337af3",
      "name": "Déclencheur planifié",
      "type": "n8n-nodes-base.scheduleTrigger",
      "position": [
        0,
        220
      ],
      "parameters": {
        "rule": {
          "interval": [
            {
              "triggerAtHour": 19
            }
          ]
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "34161afd-e52b-4d6d-a973-9c4c63cd218c",
      "name": "Get row(s) in sheet",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        220,
        220
      ],
      "parameters": {
        "options": {},
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1YQgWOSF-UA9gR1_pc6RzJ3UeANqnqi29ldoUd_2CPug/edit#gid=0",
          "cachedResultName": "Sheet1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1YQgWOSF-UA9gR1_pc6RzJ3UeANqnqi29ldoUd_2CPug",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1YQgWOSF-UA9gR1_pc6RzJ3UeANqnqi29ldoUd_2CPug/edit?usp=drivesdk",
          "cachedResultName": "Inbox Log"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "1HFV5dnUJndtPhEM",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.6
    },
    {
      "id": "d8eeb0ff-6d67-4586-8512-4d4da995de27",
      "name": "Code1",
      "type": "n8n-nodes-base.code",
      "position": [
        440,
        220
      ],
      "parameters": {
        "jsCode": "const today = new Date().toISOString().split(\"T\")[0];\n\nreturn items.filter(item => {\n  const timestamp = item.json.Timestamp || item.json.timestamp || \"\";\n  const urgency = (item.json.Urgency || item.json.urgency || \"\").toLowerCase();\n\n  const rowDate = new Date(timestamp).toISOString().split(\"T\")[0];\n\n  return rowDate === today && (urgency === \"high\" || urgency === \"medium\");\n});\n"
      },
      "typeVersion": 2
    },
    {
      "id": "fbe2ac0e-b671-4bff-9ef1-db9abb7fc23c",
      "name": "Code2",
      "type": "n8n-nodes-base.code",
      "position": [
        660,
        220
      ],
      "parameters": {
        "jsCode": "let text = `🗓️ *Daily Digest – ${new Date().toLocaleDateString()}*\\n\\n`;\n\nif (items.length === 0) {\n  text += \"_No important messages today._\";\n} else {\n  items.forEach((item, index) => {\n    text += `*${index + 1}.* ${item.json.Summary || \"No summary\"}\\nUrgency: ${item.json.Urgency || \"Unknown\"}\\nCategory: ${item.json.Category || \"Unknown\"}\\nIntent: ${item.json.Intent || \"N/A\"}\\n\\n`;\n  });\n}\n\nreturn [{ json: { text } }];\n"
      },
      "typeVersion": 2
    },
    {
      "id": "1ec81105-9ac6-4167-8dc4-c5742d99764a",
      "name": "Send a message1",
      "type": "n8n-nodes-base.slack",
      "position": [
        900,
        220
      ],
      "webhookId": "8d75cfb9-ac55-4745-b37d-013995518ff1",
      "parameters": {
        "text": "=🧠 *Inbox Assistant – Daily Digest*  \n📅 *{{ $now.format(\"DD MMM YYYY\") }}*  \n━━━━━━━━━━━━━━━━━━━\n\n{{ $json.text }}\n",
        "select": "channel",
        "channelId": {
          "__rl": true,
          "mode": "list",
          "value": "C0934EF3CRM",
          "cachedResultName": "daily-digest"
        },
        "otherOptions": {},
        "authentication": "oAuth2"
      },
      "credentials": {
        "slackOAuth2Api": {
          "id": "Af5ru4q6Grpps5kG",
          "name": "Slack account"
        }
      },
      "typeVersion": 2.3
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "e2ed6dc8-752e-48cd-8ba9-c02d87ebfd88",
  "connections": {
    "c457ff9f-2b06-4b15-91e8-41fb9dff5ffa": {
      "main": [
        [
          {
            "node": "353b70b5-eaad-4636-9bed-23aec2556d47",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "e9d6f184-b2ef-41aa-9df0-e58861a93a2e",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "ce7d28e9-9ace-4ec8-8408-0d7e6059675f": {
      "main": [
        [
          {
            "node": "c457ff9f-2b06-4b15-91e8-41fb9dff5ffa",
            "type": "main",
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    },
    "d8eeb0ff-6d67-4586-8512-4d4da995de27": {
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    "fbe2ac0e-b671-4bff-9ef1-db9abb7fc23c": {
      "main": [
        [
          {
            "node": "1ec81105-9ac6-4167-8dc4-c5742d99764a",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Gmail Trigger": {
      "main": [
        [
          {
            "node": "87e1fc81-4e18-4f7b-b3f3-d4cdc8f740a6",
            "type": "main",
            "index": 0
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    "353b70b5-eaad-4636-9bed-23aec2556d47": {
      "main": [
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            "type": "main",
            "index": 0
          }
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      ]
    },
    "87e1fc81-4e18-4f7b-b3f3-d4cdc8f740a6": {
      "main": [
        [
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            "node": "ce7d28e9-9ace-4ec8-8408-0d7e6059675f",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "1ec81105-9ac6-4167-8dc4-c5742d99764a": {
      "main": [
        []
      ]
    },
    "Schedule Trigger": {
      "main": [
        [
          {
            "node": "34161afd-e52b-4d6d-a973-9c4c63cd218c",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "34161afd-e52b-4d6d-a973-9c4c63cd218c": {
      "main": [
        [
          {
            "node": "d8eeb0ff-6d67-4586-8512-4d4da995de27",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "e9d6f184-b2ef-41aa-9df0-e58861a93a2e": {
      "main": [
        [
          {
            "node": "c588a35e-0230-4134-bf06-d6a0d3d5cda1",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "f1109948-ab40-4f82-84f7-23fdbfc40d6b": {
      "main": [
        [
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            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}
Foire aux questions

Comment utiliser ce workflow ?

Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.

Dans quelles scénarios ce workflow est-il adapté ?

Intermédiaire - Gestion des tickets, Résumé IA

Est-ce payant ?

Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.

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Gmail
Slack
22 NœudsMuhammad Bello
Gestion des tickets
Système de routage et de résumé AI du support client
Traitement automatisé du support client via GPT-4o, Slack et une intégration CRM
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32 NœudsNodeAlchemy
Gestion des tickets
Mon workflow 2
Construire un tableau de bord d'analyse des tickets de support avec ScrapeGraphAI, Google Sheets et les alertes Slack
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Slack
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Slack
15 Nœudsvinci-king-01
Gestion des tickets
Informations sur le workflow
Niveau de difficulté
Intermédiaire
Nombre de nœuds14
Catégorie2
Types de nœuds8
Description de la difficulté

Adapté aux utilisateurs expérimentés, avec des workflows de complexité moyenne contenant 6-15 nœuds

Auteur
Darsheel

Darsheel

@n8ndarsheel
Liens externes
Voir sur n8n.io →

Partager ce workflow

Catégories

IA Multimodale
1540
Intelligence Artificielle
1108
Création de contenu
695
Résumé IA
516
Marketing
419
Chatbot IA
251
Ingénierie
241
Étude de marché
203
Divers
193
Autres
176
Ventes
162
Opérations IT
156
Extraction de documents
147
RAG IA
146
Blocs de construction
144
Réseaux sociaux
137
Génération de leads
125
Productivité personnelle
117
DevOps
111
Ressources Humaines
101
Support
97
Nurturing de leads
87
CRM
82
Finance
81
Produit
77
Chatbot de support
76
Design
70
Gestion des tickets
67
Opérations de sécurité
57
Traitement des factures
53
Trading crypto
49
Gestion de fichiers
39
Gestion de projet
35
Wiki interne
32

Catégories: 34