Chatbot WhatsApp - Assistant d'information pour restaurant (réservations, menu, heures d'ouverture)

Intermédiaire

Ceci est unSupport Chatbot, AI Chatbotworkflow d'automatisation du domainecontenant 9 nœuds.Utilise principalement des nœuds comme If, Wait, Postgres, WhatsApp, Agent. Automatisation du service client pour les restaurants avec un chatbot WhatsApp et l'IA Llama

Prérequis
  • Informations de connexion à la base de données PostgreSQL
Aperçu du workflow
Visualisation des connexions entre les nœuds, avec support du zoom et du déplacement
Exporter le workflow
Copiez la configuration JSON suivante dans n8n pour importer et utiliser ce workflow
{
  "id": "OQuVjQzqswmDM86W",
  "meta": {
    "instanceId": "dd69efaf8212c74ad206700d104739d3329588a6f3f8381a46a481f34c9cc281",
    "templateCredsSetupCompleted": true
  },
  "name": "WhatsApp Chatbot – Restaurant Info Assistant (Bookings, Menu, Timing)",
  "tags": [],
  "nodes": [
    {
      "id": "2990c149-51a8-4fa8-a9a6-2fe4c4e42b72",
      "name": "Note adhésive",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -220,
        -620
      ],
      "parameters": {
        "width": 1000,
        "content": "## This workflow powers a WhatsApp chatbot that answers customer questions about restaurant timing, menu, booking, services, and offers.\n\n## It uses a chat model (LLM) to understand queries and respond clearly via WhatsApp.\n\n"
      },
      "typeVersion": 1
    },
    {
      "id": "32a367b4-c14d-47f8-9ba1-483772e30564",
      "name": "Envoyer une réponse au client",
      "type": "n8n-nodes-base.whatsApp",
      "position": [
        636,
        -140
      ],
      "webhookId": "a607994c-4e44-4d84-8d8c-725cd4cd903e",
      "parameters": {
        "textBody": "={{ $json.output }}",
        "operation": "send",
        "phoneNumberId": "550325331503475",
        "additionalFields": {},
        "recipientPhoneNumber": "={{ $('Receive WhatsApp Message').item.json.contacts[0].wa_id }}"
      },
      "credentials": {
        "whatsAppApi": {
          "id": "b0PxTDPdWzznWnfG",
          "name": "WhatsApp-test "
        }
      },
      "typeVersion": 1
    },
    {
      "id": "44c64110-9c14-411b-9e12-9843510696d2",
      "name": "Attendre une réponse",
      "type": "n8n-nodes-base.wait",
      "position": [
        196,
        -240
      ],
      "webhookId": "d9c5d69c-2dfa-4b9f-89f5-76f25d0dd241",
      "parameters": {},
      "typeVersion": 1.1
    },
    {
      "id": "3021f85b-00af-417b-8022-dc5f717e4ab7",
      "name": "Recevoir un message WhatsApp",
      "type": "n8n-nodes-base.whatsAppTrigger",
      "position": [
        -400,
        -240
      ],
      "webhookId": "62614db0-4088-41be-a329-fc9ca989ca81",
      "parameters": {
        "options": {},
        "updates": [
          "messages"
        ]
      },
      "credentials": {
        "whatsAppTriggerApi": {
          "id": "jt1wbDtaEmlHpPFc",
          "name": "WhatsApp -test"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "34cf3695-d559-43ab-b720-e419c1094aee",
      "name": "Extraire la requête du client",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        -180,
        -240
      ],
      "parameters": {
        "text": "={{ $json.messages[0].text.body }}",
        "options": {
          "systemMessage": "=**You are a helpful and friendly WhatsApp chatbot for a restaurant.**\nWhen a customer sends a message, greet them politely and provide clear, short replies to their questions about:\n\n* Restaurant timings (opening/closing hours)\n* Table booking or reservation availability\n* Menu items (food types, popular dishes, specials)\n* Restaurant location or directions\n* Services offered (dine-in, takeaway, delivery)\n* Pricing and current offers\n* Confirming or cancelling a reservation\n\nIf the customer asks something unrelated to the restaurant, reply:\n🟢 *“I’m here to help with restaurant-related questions. Would you like to know our timings, menu, or book a table?”*\n\nIf a message is unclear or incomplete, respond with:\n🟢 *“Could you please clarify your question so I can assist you better?”*\n\nAlways keep the conversation short, polite, and informative.\n\n"
        },
        "promptType": "define"
      },
      "typeVersion": 1.9
    },
    {
      "id": "92c21a3b-01ad-4ec7-97e2-e5816f23ff81",
      "name": "Générer une réponse avec IA",
      "type": "@n8n/n8n-nodes-langchain.lmChatOllama",
      "position": [
        -92,
        -20
      ],
      "parameters": {
        "model": "llama3.2-16000:latest",
        "options": {}
      },
      "credentials": {
        "ollamaApi": {
          "id": "h9CEBFmYALm3FvZf",
          "name": "Ollama account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "dd5381b8-337a-4b60-857c-4c84b682edd6",
      "name": "Vérifier si une réservation est requise",
      "type": "n8n-nodes-base.if",
      "position": [
        416,
        -240
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "0282b709-8b08-4831-ab40-5725db7d6034",
              "operator": {
                "name": "filter.operator.equals",
                "type": "string",
                "operation": "equals"
              },
              "leftValue": "Booking",
              "rightValue": "add_your_value_here"
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "6fd96474-c7b2-444c-9f9e-960f6897a76d",
      "name": "Créer une nouvelle réservation de table",
      "type": "n8n-nodes-base.postgres",
      "position": [
        636,
        -340
      ],
      "parameters": {
        "table": {
          "__rl": true,
          "mode": "name",
          "value": "id"
        },
        "schema": {
          "__rl": true,
          "mode": "list",
          "value": "public"
        },
        "columns": {
          "value": {},
          "schema": [],
          "mappingMode": "autoMapInputData",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {}
      },
      "credentials": {
        "postgres": {
          "id": "4Y4qEFGqF2krfRHZ",
          "name": "Postgres-test"
        }
      },
      "typeVersion": 2.6
    },
    {
      "id": "f5a58ce9-c39e-40bf-989a-328e8e1a67b3",
      "name": "Envoyer la confirmation de réservation au client",
      "type": "n8n-nodes-base.whatsApp",
      "position": [
        856,
        -340
      ],
      "webhookId": "a607994c-4e44-4d84-8d8c-725cd4cd903e",
      "parameters": {
        "textBody": "={{ $json.output }}",
        "operation": "send",
        "phoneNumberId": "550325331503475",
        "additionalFields": {},
        "recipientPhoneNumber": "={{ $('Receive WhatsApp Message').item.json.contacts[0].wa_id }}"
      },
      "credentials": {
        "whatsAppApi": {
          "id": "b0PxTDPdWzznWnfG",
          "name": "WhatsApp-test "
        }
      },
      "typeVersion": 1
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "3bedc946-ce52-4aaa-b868-96b0e6b59b1b",
  "connections": {
    "44c64110-9c14-411b-9e12-9843510696d2": {
      "main": [
        [
          {
            "node": "dd5381b8-337a-4b60-857c-4c84b682edd6",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "34cf3695-d559-43ab-b720-e419c1094aee": {
      "main": [
        [
          {
            "node": "44c64110-9c14-411b-9e12-9843510696d2",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "92c21a3b-01ad-4ec7-97e2-e5816f23ff81": {
      "ai_languageModel": [
        [
          {
            "node": "34cf3695-d559-43ab-b720-e419c1094aee",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "6fd96474-c7b2-444c-9f9e-960f6897a76d": {
      "main": [
        [
          {
            "node": "f5a58ce9-c39e-40bf-989a-328e8e1a67b3",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "3021f85b-00af-417b-8022-dc5f717e4ab7": {
      "main": [
        [
          {
            "node": "34cf3695-d559-43ab-b720-e419c1094aee",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "dd5381b8-337a-4b60-857c-4c84b682edd6": {
      "main": [
        [
          {
            "node": "6fd96474-c7b2-444c-9f9e-960f6897a76d",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "32a367b4-c14d-47f8-9ba1-483772e30564",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}
Foire aux questions

Comment utiliser ce workflow ?

Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.

Dans quelles scénarios ce workflow est-il adapté ?

Intermédiaire - Chatbot de support, Chatbot IA

Est-ce payant ?

Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.

Informations sur le workflow
Niveau de difficulté
Intermédiaire
Nombre de nœuds9
Catégorie2
Types de nœuds8
Description de la difficulté

Adapté aux utilisateurs expérimentés, avec des workflows de complexité moyenne contenant 6-15 nœuds

Auteur
Oneclick AI Squad

Oneclick AI Squad

@oneclick-ai

The AI Squad Initiative is a pioneering effort to build, automate and scale AI-powered workflows using n8n.io. Our mission is to help individuals and businesses integrate AI agents seamlessly into their daily operations from automating tasks and enhancing productivity to creating innovative, intelligent solutions. We design modular, reusable AI workflow templates that empower creators, developers and teams to supercharge their automation with minimal effort and maximum impact.

Liens externes
Voir sur n8n.io

Partager ce workflow

Catégories

Catégories: 34