Automatisation simple de support client pour PME (avec Google Sheets)

• •Point de terminaison HTTP Webhook (généré automatiquement par n8n)
• •Informations d'identification Google Sheets API

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        "content": "## Flow"
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        "content": "# 📝 Simplified Customer Support Automation for SMEs\n\n## 🔴 Problem\n\nSmall and medium-sized enterprises (SMEs) often spend significant time managing customer support manually.\n\n* Incoming requests are scattered across emails, forms, or chats.\n* Categorization and tracking are inconsistent.\n* Customers wait too long for an acknowledgment.\n\nThis leads to higher costs, slower responses, and lower customer satisfaction.\n\n---\n\n## 🟢 Solution\n\nA simple **5-node customer support workflow in n8n** that:\n\n1. Captures incoming customer requests.\n2. Extracts and categorizes the message.\n3. Saves the ticket in a Google Sheet for tracking.\n4. Notifies the team of new support cases.\n5. Sends an acknowledgment email back to the customer.\n\nThis ensures requests are **organized, acknowledged instantly, and ready for follow-up**, reducing operational costs while improving service quality.\n\n---\n\n## 👥 For Who\n\n* SMEs that need a **lightweight ticketing system** without expensive software.\n* Teams that want to **streamline support workflows** while still keeping everything transparent.\n* Businesses looking to **save time and costs** on customer support operations.\n\n---\n\n## 📌 Scope\n\n* ✅ Captures and organizes tickets from a Webhook.\n* ✅ Supports simple categorization (e.g., refund requests).\n* ✅ Saves tickets to Google Sheets for easy visibility.\n* ✅ Sends automatic acknowledgments to customers.\n* ❌ Does not provide advanced ticket assignment, SLA tracking, or full CRM integration (but these can be added later).\n\n---\n\n## ⚙️ Setup Steps\n\n1. **Webhook**\n\n   * Create a Webhook node with path `customer-support`.\n   * Collect `name`, `email`, and `message`.\n\n2. **Extract Message (Set)**\n\n   * Use a Set node to capture the `message` field for downstream use.\n\n3. **Check Category (IF)**\n\n   * Add an IF node to detect specific keywords (e.g., “refund”).\n   * Route accordingly for different handling paths.\n\n4. **Save Ticket (Google Sheets)**\n\n   * Use the Google Sheets node.\n   * Operation: `Append`.\n   * Fields: `Name`, `Email`, `Message`.\n   * Save tickets in a tab named `Tickets`.\n\n5. **Send Acknowledgement (Email Send)**\n\n   * Configure an Email Send node.\n   * Dynamic fields: `toEmail = {{$json.email}}`, `subject = Support Ticket Received`.\n   * Body includes customer name and message.\n\n---\n\n✅ With this setup, SMEs can handle support requests more efficiently, provide instant responses to customers, and maintain a simple record of all tickets.\n"
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